Presentation for workshop "Good practices in eGovernment" in Bulgaria, June 2011

1. eGovernment development in
Spain
2000-2015
June 2011

2. INTRODUCTION

3. A brief introduction of ourselves
The General Directorate for the Promotion of eGovernment …
Action
eGovernment in Spain: Our mission Plans and
Guidelines
Established the rails for eGovernment
Foster
Administrative cooperation leadership cooperation Efficient
and best
Promotion of usage of ICT
practices eGovernment resources
Definition of national strategies sharing
Alignment with EU policies
Shared services and infrastructures
Citizen
care and
satisfaction

4. A brief introduction of ourselves
… and the complex environment where we develop our job.
17 Regional
Governments
8.108 local councils
15 Ministries and 139
Agencies

5. AN UNEXPECTED SUCCESS?

6. eGovernment in Spain: An unexpected
success?
Services are avalaible in national and regional tier, …
92,5% of the procedures are online in
the national level, equivalent to 99% of
the total volume of cases handled by the
national government
Source: Internal data of Spanish National Government
77% of availability of electronic services
is estimated in the regional tier
Source: Cap Gemini on behalf of Fundación Orange

7. eGovernment in Spain: An unexpected
success?
.., sophistication of services appreciate in international benchmarks, …
Spain relative position in European Commission Benchmarking
Absolute Number of Relative
0 position Countries position
10
20
2001 7 18 39
2002 8 18 44
30
2003 6 18 33
40 2004 11 18 61
50 2005 8 28 29
60 2006 13 28 46
2007 11 31 35
70
2009 13 31 42
2010 8 32 25
Sophistication of EU and Spanish eGovernment services Spain has maintained an steady progress
100
90
in eGovernment across the years
80
70
Sophistication levels have been better
Sophistication level
60
50
tha EU average in the last decade
40
30
Biggest jump in sophistication level in
20
10
the 2010
0
2001 2002 2003 2004 2005 2006 2007 2009 2010
Spain 50,38 58,42 63,72 68,42 73,3 79,04 83,4 88,6 98,2
Source: Cap Gemini on behalf of European Commission
EU 45,14 54,24 59,1 66,2 65,24 74,82 75,6 82 90

8. eGovernment in Spain: An unexpected
success?
…, citizens and businesses enjoy its quality …
90% 84%
82%
78% 78% 78%
80% 73%
70%
68% 69%
65% 65% 66% Citizens who use the electronic channel
60%
60%
are more satisfied than users of the
50%
40%
other channels
30%
20%
Continuous improvement in the
10%
0%
satisfaction levels
Presencial Telefónica Internet
2006 2007 2008 2010
Citizens survey: Which channel is more satisfactory?
Source: AEVAL
40%
35%
30%
Businesses are more 25%
20%
confortable using 15% 27,80%
37,60%
eGovernment services than 10%
16,90%
5% 8,20%
e-busines services 0%
3,10% 6,40%
Much better than Better than private Equal to private Worst than private Much worst than Ns/Nc
private services services services services private services
Businesses survey: Which is your appretiation of eGovernment services?
Source: ONTSI

9. eGovernment in Spain: An unexpected
success?
… and the switch to the digital channel is under way.
TAKE-UP
USAGE
NON FORMAL
INTERMEDIATION
PROFESSIONAL
INTERMEDIATION
eGovernment
Services
Source: Eurostat and internal data, 2010

10. LAW AND REGULATIONS: THE
CORNERSTONE

11. Laws and regulations: The cornerstone
Laws and regulations provide sustainability to eGovernment services and infrastructures
Establish legal
equivalence with paper
based procedures
Rules for collaboration
among agencies and Institutions Frameworks
Citizens Shared
for and
government levels Rights Platforms
cooperation Guidelines
Clear regulations and
guides
Laws and regulations
Promotes sharing
resources

12. Laws and regulations: The cornerstone
Citizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)
Accepted by all the stakeholders Drafted with the collaboration of businesses and civil
society and approved by all the political groups of
the Parliament
Basic law National, regional and local tiers of government
should fulfill the rights recognized to the citizens
The core of the law Recognition of the right to choose the channel for
the relationship with the Public Administrations
A clear deadline for 31/12/2009
accomplishment
Additional rights eID, intermediaries, not to resubmit data, electronic
copies of administrative procedures, eGovernment
ombudsman, …

13. Laws and regulations: The cornerstone
Organizational issues: Breaking with the “silo” culture through institutional collaboration
Political involvement paves
the way for the collaboration
among ministries and
government levels
Technical managers
committees for assisting the
political level
Ad-hoc working groups when
they are required
An Advisory Council gives
permanent voice to
businesses, industry and
civil society

14. Laws and regulations: The cornerstone
National Security and Interoperability Frameworks: Basic agreements for quality services
Accepted by all Public Developed with the collaboration of all Public
Administrations Administrations with the participation of the industry
Legal texts Development of the provisions for security and
interoperability included in Ley 11/2007
Aligned with international Take into account the state of the art and
standards frameworks and guidelines developed by OECD, EU

15. Laws and regulations: The cornerstone
The National Security Framework: The Security Policy for Spanish eGovernment
Creates the necessary
conditions of trust
Introduce common
elements of security
Provide a common
language
Respectful with
personal data
privacy laws

16. Laws and regulations: The cornerstone
The National Interoperability Framework: The provision of a common language
Multidimensional and
multilateral approach
Criteria for the selection and
usage of standards
Specification of instruments:
Repository of applications,
inventory of services, …
Definition of common
platforms and services
eSignatures and eIDs
interoperability policy
Catalogue of technical guides:
eDoc, Data models, …

17. Laws and regulations: The cornerstone
The value chain of shared platforms and services
Built to support the
whole administrative
procedure lifecycle and Third e-ID
Party Other Public
define in our legal Internet Validation
Services Administration
framework Services Services
Enablers of the
massive and full-
implementation of e- e-forms ePayment
services
More than 23.000.000 of
DNI-e, accepted as eID
by all the Public Electronic
Administrations eDelivery Exchange of
eArchive
Information
A solid base for the
Spanish G-Cloud

18. PROVIDING EVIDENCES

19. eGovernment public value:
Providing evidences
More productivity in Public Administrations
National Tax Agency performance
45,00%
40,00%
35,00%
30,00%
25,00%
20,00%
15,00%
10,00%
5,00%
0,00%
-5,00% 2002 2003 2004 2005 2006 2007 2008 2009 2010
Human Resources Tax income declarations Companies VAT contributors
Source: Spanish National Tax Agency

20. eGovernment public value:
Providing evidences
Reduction of administrative burdens
Handling channel Cost of
administrative
burden
Face to face 80 €
e-channel 5€
Intermediaries 35 €
Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto
Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM)
The intensive usage of the 20 most important e-
services of the National government could
potentially save 3500 M € in administrative
burdens to the citizens and businesses.
Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011

21. eGovernment public value:
Providing evidences
Re-use of public sector information
Infomediaries: Companies who re-use public 230 companies
sector information for create value added Re-use of Public Sector Information
applications, product and services for third Sectors
parties
Economy 37,6%
Business volume 1.600 M € Cartography 30,5%
Legal 17,0%
Infomediary activity 550 M € Transports 5,2%
Society and Demography 1,9%
Meteorology 1,1%
5000-5500 employees Others ,… 6,7%
Size of the companies
Más de 50
45,7% customers in other Entre 11 y 50
Member States Entre 1 y 10
Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011

22. eGovernment public value:
Providing evidences
Reduction of Public Administration carbon footprint
The digitalization of procedures in the Regional
Government of Madrid allows to process 13.7 million
documents every year. More than 60 million printed
pages a year equivalent to 4,200 trees, an amount
comparable to the trees of Retiro Park (the biggest park
in the City of Madrid)
Source: Regional Government of Madrid, 2010
We will reduce environmental damage
posed by the consumption of 99,000 kilos
of paper a year (1,200 trees), 10 million
liters of water and 500,000 kilowatts of
power with the supress of the paper edition
of the Official Gazzette
Source: BOE, 2008

23. THE CHALLENGES AHEAD

24. eGovernment policies in Spain
2011-2015
Ten years of policies aligned with the European Union
Estrategia Renovada
de Lisboa
Estrategia
Lisboa
Bruselas
2001
Bruselas 2001 Como 2003 Manchester Lisboa 2007 Malmö
2005 2009
España.es
PLAN
DESARROLLO
LEY
Participative
and
Collaborative
Society
(2008-2009) Inclusive and
Productive
Society
Sustainable Public
Administration
2000 2005 2010

25. eGovernment policies in Spain
2011-2015
An National Action Plan aligned with EU policies but designed for our local context
1 Europe 2020 1 3
2 Digital Agenda
3 Malmö Declaration
4 eGovernment European Action
Plan 2011-2015
Sectorial
EU eGovernment context
Policies
eGovernment National
Context
2 4

26. eGovernment policies in Spain
2011-2015
Three priorities: eGovernment as the engine of the sustainability virtuous circle
1 Sustainable Public Administration
 Using ICTs for doing more with less, enabling
a more Sustainable Public Administration Participative
from the economic, social and environmental and
perspective Collaborative
Society
2 Inclusive and productive society
 Fostering a productive and inclusive society Inclusive and
Productive
through electronic services customized, Society
flexible, usable and accessible
Sustainable Public
Administration
3 Participative and collaboartive society
 Empowerment of citizens and businesses
through transparency and participation

27. eGovernment policies in Spain
2011-2015
Targets and objectives for 2011-2015
Contribute to the
Paperless Public implementation of cross-
Administration border services
Targets and
Optimization of objectives
ICT resources Increase the usage
through shared and take-up of
services and eGovernment
infrastructures 80 %
50 %
Being the cornerstone
of a 30% of the
reduction of
Administrative Burdens

28. Muchas gracias
E-mail: emilio.garcia@mpt.es
Twitter: @egarciagarcia
http://administracionelectronica.gob.es