This document provides an overview of effective virtual teams. It discusses underlying concepts such as structure, trust, diversity and conflict. It also covers tools to support virtual teams and practical tips for improving virtual teams. Specific topics covered include communication, goals, preparation, roles and clarity, and different generations. The document is presented in a workshop format with sections for dialogue.
Ten tips for best practices in managing virtual work teams using the web. Good team management is tested by having employees in remote or distant locations. Success depends on a little creative thought when adding exciting new tools that will assist you with your good old-fashioned management skills. Choose tools that are gaining traction and your virtual team management life will not only be productive, but it can be a lot of fun.
Presentation detailing the requirements for a collaborative organisation, how to become one, what technologies will help, and how to deliver these using Lotus software.
Presented to UK Corporate IT forum at IBM Bedfont, 10 Feb 2009
Ten tips for best practices in managing virtual work teams using the web. Good team management is tested by having employees in remote or distant locations. Success depends on a little creative thought when adding exciting new tools that will assist you with your good old-fashioned management skills. Choose tools that are gaining traction and your virtual team management life will not only be productive, but it can be a lot of fun.
Presentation detailing the requirements for a collaborative organisation, how to become one, what technologies will help, and how to deliver these using Lotus software.
Presented to UK Corporate IT forum at IBM Bedfont, 10 Feb 2009
More Than Just a Meeting Place: Leveraging online tools for actionifPeople
More than just a meeting place, the Internet is a tool for online collaboration. This presentation goes beyond using the web as a networking tool and looks at how to leverage online tools to get people to work together effectively. Presentation by ifPeople cofounders Christopher Johnson and Tirza Hollenhorst at the Pegasus Communications "Systems Thinking in Action" conference in Seattle, WA in November 2007.
Javantura v7 - Learning to Scale Yourself: The Journey from Coder to Leader - Daniel Strmečki
Your success depends on others, a 1-man army can only achieve so much. The only way to progress from coder to leader is to learn how to scale yourself. Nowadays, you can become a Senior Developer with just a few years of experience. After that, there are many roads and possibilities you can take. Whether you decide for a developer, architect, manager or a mixed career, at one point, you will need to become a leader. In the first chapter of the lecture we will start a discussion on how to get there. Since your time is limited, you need to mentor, coach, motivate and engage others. Start with making a stable foundation, like setting up a proper onboarding process. If you help people around you, they will for sure talk about it, and your manager will hear it. Also, demonstrate ability in everyday work: coding, project management, client-focus, communication and care about others. Always stick to your values and keep high standards. In the second chapter we will discuss the challenges that turn up once you get there. At that point you will deal with people more than technology. You will need to step away from coding for meetings very often. Interruptions will happen every day and it we be very hard to maintain “the flow”. You will need to learn how to delegate and drive topics without implementing them yourself. Visit the lecture to find out some techniques for dealing with interruptions, meetings, prioritization, people and their motivation.
Building And Managing Successful Ux TeamsRod Farmer
Presentation to the ARK Online User Experience Conference. Provides an overview of how to build and manage successful User Experience teams through planning, leadership, and organisational influence. More specifically, this presentation argues that greater quality and org influence do NOT come through focusing on better research and design skills ...
Essentials of Social Learning & Digital Literacy for the enterpriseLetsConnect
What is digital literacy within the context of Enterprise Social Networks and why is it important?
How does a social learning program looks like (practical examples)?
How to leverage a company-wide collaborative platform for learning purposes?
Running a Virtual Bid Team.
The presentation focus on Running a Virtual Bid Team and the Secrets to Success.
Tips on how to help run an effective virtual bid team.
Effective collaboration with co-located teams, across offices and time zones.
What tools should bid managers be using to help them manage a virtual team?
Looking ahead / future planning.
PLAY to win the product development race. SERIOUSLY (Donna Denio and Dieter R...ProductCamp Boston
Ever wonder why the product development cycle is so long?
Lego® Serious Play® is an innovative, collaborative communication tool that uses visual models – in the form of Lego® brick constructions – to create a universal language that allows people from vastly different backgrounds to immediately understand each other.
Imagine a meeting where users, the product development team and the marketing team sit around the same table, designing together. You can prototype, get feedback and develop a marketing strategy the very same day.
Experience how Lego Serious Play can dramatically shorten your critical path and time to market.
This is a presentation I did on October 7th, 2009 for the ASTD Benchmarking Forum.
The topic is Social Learning Strategies, specifically how best to blend these with more traditional formal learning models. This is the first time I publicly presented the ECCO model, an approach that accounts for emergent, collaborative and formal learning needs.
The team fit vision for skill and expertise management october 2018Steven Forth
TeamFit is a leader in the application of AI, machine learning, semantic inference and natural language processing to skill and expertise management. We use these to automate skill profiles, uncover potential and predict performance.
Our mission is to uncover human potential and help people find the projects where they can have the most impact.
Collaboration and teamwork are essential elements of a successful and thriving workplace. In today's interconnected and fast-paced world, organizations recognize the significance of fostering a collaborative culture to drive innovation, achieve goals, and adapt to changing dynamics. Collaboration and teamwork involve individuals working together towards a common objective, leveraging their diverse skills, knowledge, and perspectives to achieve collective success.
Effective collaboration and teamwork lead to improved problem-solving, enhanced creativity, increased productivity, and stronger relationships within teams. When individuals collaborate, they pool their strengths and resources, enabling them to tackle complex challenges that may be beyond the capabilities of any one person.
Leaders play a pivotal role in fostering collaboration and teamwork within their teams. This presentation talks about the importance of promoting a culture that encourages cooperation and knowledge-sharing, breaking down silos and facilitating seamless communication across departments or functions, and suggests ways for creating opportunities for cross-functional collaboration and team-building activities to promote a shared vision.
At Auraa Image Management and Consulting (AIM&C), we understand the significance of collaboration and teamwork in fostering organizational success. Our comprehensive range of services includes Leadership Skills, Leadership Development, Leadership Communication, and Leadership Gravitas, all of which contribute to building effective collaborative cultures. With our expertise and experience, we have helped numerous clients across India, including cities like Delhi, NCR, Mumbai, Hyderabad, Bangalore, and more, unlock the power of collaboration within their teams.
Ms. Samira Gupta, the Founder of AIM&C and a renowned Executive Presence Coach in India, brings over 25 years of corporate experience and a decade-long focus on Leadership Training, Executive Presence Coaching, and Image Consulting. Partner with us to develop the crucial leadership skills of collaboration and teamwork within your organization, and empower your teams to achieve their highest potential.
Visit www.auraaimage.com to learn more about our services and how we can assist you in developing a collaborative and high-performing workplace. You can reach us at +91 9958934766 or samira@auraaimage.com
Elevate your leadership and team's performance with Auraa Image Management and Consulting - your trusted partner for professional growth.
Making Collaboration Work For you Chicago Booth 2- 3- 2010Rachel Kaberon
The first part of a series using collaboration to explore collaboration for individuals who are less familiar with the basics--where do you find what you want, what differentiates a good collaboration from an everyday effort and how can you become a better collaborator
Virtual team management is the ability to organize and coordinate with effect a group whose members are not in the same location or time zone, and may not even work for the organization. The predictor of success is–as always–clarity of purpose. But, virtual team management requires deeper understanding of people, process, and technology, and recognition that trust is a more limiting factor compared with face-to-face interactions.
Professional & Social Networking for ResultsDave Kohrell
shared at the PMI Leadership Institute's North American Congress meeting on October 8, 2009 this presentation and interactive discussion provided tips and best practices for "prosocial networking"
More Than Just a Meeting Place: Leveraging online tools for actionifPeople
More than just a meeting place, the Internet is a tool for online collaboration. This presentation goes beyond using the web as a networking tool and looks at how to leverage online tools to get people to work together effectively. Presentation by ifPeople cofounders Christopher Johnson and Tirza Hollenhorst at the Pegasus Communications "Systems Thinking in Action" conference in Seattle, WA in November 2007.
Javantura v7 - Learning to Scale Yourself: The Journey from Coder to Leader - Daniel Strmečki
Your success depends on others, a 1-man army can only achieve so much. The only way to progress from coder to leader is to learn how to scale yourself. Nowadays, you can become a Senior Developer with just a few years of experience. After that, there are many roads and possibilities you can take. Whether you decide for a developer, architect, manager or a mixed career, at one point, you will need to become a leader. In the first chapter of the lecture we will start a discussion on how to get there. Since your time is limited, you need to mentor, coach, motivate and engage others. Start with making a stable foundation, like setting up a proper onboarding process. If you help people around you, they will for sure talk about it, and your manager will hear it. Also, demonstrate ability in everyday work: coding, project management, client-focus, communication and care about others. Always stick to your values and keep high standards. In the second chapter we will discuss the challenges that turn up once you get there. At that point you will deal with people more than technology. You will need to step away from coding for meetings very often. Interruptions will happen every day and it we be very hard to maintain “the flow”. You will need to learn how to delegate and drive topics without implementing them yourself. Visit the lecture to find out some techniques for dealing with interruptions, meetings, prioritization, people and their motivation.
Building And Managing Successful Ux TeamsRod Farmer
Presentation to the ARK Online User Experience Conference. Provides an overview of how to build and manage successful User Experience teams through planning, leadership, and organisational influence. More specifically, this presentation argues that greater quality and org influence do NOT come through focusing on better research and design skills ...
Essentials of Social Learning & Digital Literacy for the enterpriseLetsConnect
What is digital literacy within the context of Enterprise Social Networks and why is it important?
How does a social learning program looks like (practical examples)?
How to leverage a company-wide collaborative platform for learning purposes?
Running a Virtual Bid Team.
The presentation focus on Running a Virtual Bid Team and the Secrets to Success.
Tips on how to help run an effective virtual bid team.
Effective collaboration with co-located teams, across offices and time zones.
What tools should bid managers be using to help them manage a virtual team?
Looking ahead / future planning.
PLAY to win the product development race. SERIOUSLY (Donna Denio and Dieter R...ProductCamp Boston
Ever wonder why the product development cycle is so long?
Lego® Serious Play® is an innovative, collaborative communication tool that uses visual models – in the form of Lego® brick constructions – to create a universal language that allows people from vastly different backgrounds to immediately understand each other.
Imagine a meeting where users, the product development team and the marketing team sit around the same table, designing together. You can prototype, get feedback and develop a marketing strategy the very same day.
Experience how Lego Serious Play can dramatically shorten your critical path and time to market.
This is a presentation I did on October 7th, 2009 for the ASTD Benchmarking Forum.
The topic is Social Learning Strategies, specifically how best to blend these with more traditional formal learning models. This is the first time I publicly presented the ECCO model, an approach that accounts for emergent, collaborative and formal learning needs.
The team fit vision for skill and expertise management october 2018Steven Forth
TeamFit is a leader in the application of AI, machine learning, semantic inference and natural language processing to skill and expertise management. We use these to automate skill profiles, uncover potential and predict performance.
Our mission is to uncover human potential and help people find the projects where they can have the most impact.
Collaboration and teamwork are essential elements of a successful and thriving workplace. In today's interconnected and fast-paced world, organizations recognize the significance of fostering a collaborative culture to drive innovation, achieve goals, and adapt to changing dynamics. Collaboration and teamwork involve individuals working together towards a common objective, leveraging their diverse skills, knowledge, and perspectives to achieve collective success.
Effective collaboration and teamwork lead to improved problem-solving, enhanced creativity, increased productivity, and stronger relationships within teams. When individuals collaborate, they pool their strengths and resources, enabling them to tackle complex challenges that may be beyond the capabilities of any one person.
Leaders play a pivotal role in fostering collaboration and teamwork within their teams. This presentation talks about the importance of promoting a culture that encourages cooperation and knowledge-sharing, breaking down silos and facilitating seamless communication across departments or functions, and suggests ways for creating opportunities for cross-functional collaboration and team-building activities to promote a shared vision.
At Auraa Image Management and Consulting (AIM&C), we understand the significance of collaboration and teamwork in fostering organizational success. Our comprehensive range of services includes Leadership Skills, Leadership Development, Leadership Communication, and Leadership Gravitas, all of which contribute to building effective collaborative cultures. With our expertise and experience, we have helped numerous clients across India, including cities like Delhi, NCR, Mumbai, Hyderabad, Bangalore, and more, unlock the power of collaboration within their teams.
Ms. Samira Gupta, the Founder of AIM&C and a renowned Executive Presence Coach in India, brings over 25 years of corporate experience and a decade-long focus on Leadership Training, Executive Presence Coaching, and Image Consulting. Partner with us to develop the crucial leadership skills of collaboration and teamwork within your organization, and empower your teams to achieve their highest potential.
Visit www.auraaimage.com to learn more about our services and how we can assist you in developing a collaborative and high-performing workplace. You can reach us at +91 9958934766 or samira@auraaimage.com
Elevate your leadership and team's performance with Auraa Image Management and Consulting - your trusted partner for professional growth.
Making Collaboration Work For you Chicago Booth 2- 3- 2010Rachel Kaberon
The first part of a series using collaboration to explore collaboration for individuals who are less familiar with the basics--where do you find what you want, what differentiates a good collaboration from an everyday effort and how can you become a better collaborator
Virtual team management is the ability to organize and coordinate with effect a group whose members are not in the same location or time zone, and may not even work for the organization. The predictor of success is–as always–clarity of purpose. But, virtual team management requires deeper understanding of people, process, and technology, and recognition that trust is a more limiting factor compared with face-to-face interactions.
Professional & Social Networking for ResultsDave Kohrell
shared at the PMI Leadership Institute's North American Congress meeting on October 8, 2009 this presentation and interactive discussion provided tips and best practices for "prosocial networking"
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Leading Change strategies and insights for effective change management pdf 1.pdf
Effective Virtual Teams 2008 Keynote
1. Effective Virtual Teams
2008
David Kohrell, MA, MCRP, CISA® PMP®
President, Technology As Promised, LLC
elearning portal at www.tapuniversity.com
email: david.kohrell@tapuniversity.com
402-429-9805
1
2. Workshop approach
• Lot’s of dialogue
• When you see the ‘group’ icon, it’s time to talk
• We learn more collectively, rather then if the
guy up front just keeps talking, talking and
talking
• But when the guy up front talks it will either be
profound or funny. Usually not both.
2
3. Purpose
• Understand concepts associated with virtual
teams in project management
• Understand tools used to support virtual teams
• Learn about practical tips to improve your virtual
teams
3
4. TAPUniversity's Virtual Team Data
comes from
• Academic and industry best practice articles
• A survey of virtual tools and attitudes developed
with St Louis University's John Cook School of
Business (Cindy LaRouge, PhD) in 2005 – the
sample sized is 132
• 219 participants in Effective Virtual Teams
workshops since 2006
• Questions and Answers posted and researched
at www.linkedin.com
4
5. 3 things that really bug us...
about virtual teams
• Email
• Lack of, unclear,
reversed, unannounced
DECISIONS
• Endless Conference Calls
5
6. Overview
• Underlying Concepts Explored
– Structure of Virtual Teams
– Swift Trust & Establishing Rapport
– Diverse Team Members
– Virtual Team Conflict
– Role Clarity and Reducing Ambiguity
– Generations
6
7. Overview
• Tools and Techniques
– Email
– Forums / Boards
– Chat
– Instant Messaging
– Wiki’s/Blogs/Shared Glossaries
– Project Team Web Sites / Portals
– Video Conferencing
– Teleconferencing / Telephony
7
8. Virtual Team Survey – Top 5
Past Experience Verbatim (n=132)
MOST successful
– Communication
– Common Goal / Objectives
– Trust
– Preparation
Leadership / Management (tie)
– Clarify responsibilities & roles
8
9. Virtual Team Survey
Others (n=132)
MOST successful
– Good team work
– Motivated team
– Common sense
– Industry Experience
– Attitude
– Knowing each other
• Learning about cross cultural gaps
• Order
• Same personalities
• Same schedules
• Provide feedback
• Ability to use media / tools
9
10. Virtual Team Survey
Past Experience Verbatim (n=132)
LEAST successful
– Unclear, misunderstood
communication
– No or lack of leader/management.
– Lack of goals/ objectives
– No trust
– Attitude
10
11. Virtual Team Survey
Others (n=132)
LEAST successful
– Unmotivated team members
– Not being prepared
– Chaos
– No one on same page
– Different priorities
– Rewards for teamwork (lack)
– Management pressure
– Not learning about cross cultural gaps
– Inaccurate data provided by team member
11
12. Structure of Virtual Teams
The structure of virtual teams varies in proportion to:
# of organizational
Virtual Team
Complexity
units
Rating 1, very
low to 10, very Group
high. x + = Interactions
to master
(i.e. 1 office to 1
office is = 1
outside
and
organizations in
a tapestry of
virtual teams, all
your global supply
members virtual, chain
castles checking
in = 10)
It’s exponential
12
13. Structure of Virtual Teams
What's your score?
# of organizational
units _____
Group
Virtual Team Interactions
Complexity x + = to master
Rating 1, very ________
low to 10, very
high. outside
organizations in
__________ your global supply
chain ___
It’s exponential
13
14. Structure of Virtual Teams
• What types of virtual teams are out there?
– All team members virtual
– Sub teams or groups collocated and communicating
with other teams virtually
• What types of teams are doing what?
– Entire Projects, Pieces or Partial/Complete tasks
• Team elements:
– Size, cultural diversity, autonomy, leadership
14
15. Swift Trust & Establishing Rapport
• How do I trust someone I haven’t met in
person?
• Examples
– We trust air traffic controllers, pilots, TV and movie
actors, fire fighters, and several professions without
actually meeting them ‘in person’. We trust them to
do their job.
– Swift trust is the essence of building trust or
allowing one to trust another when the interaction
may never be ‘face to face’
• So what are some ways to build swift trust?
15
16. Swift Trust & Establishing Rapport
• Ways to build swift trust
– Frequency of communication
– Integrity of communication
– Certainty of communication
– Predictability of communication
• What can be added?
16
17. Diverse Team Members
• Virtual Teams tend to be more diverse
– Multiple locations implies it
– Global ensures it
• Leverage the strengths of people within and
outside your organization regardless of
geographic location.
– No longer bound to the local silversmith or
candlestick maker
17
18. Virtual Team Conflict
• Virtual Teams introduce additional ingredients
to team conflict
– Time
– Distance
– Ownership
– Communication
– What’s other types of conflict
have you seen happen in
a virtual team?
18
19. Virtual Team Conflict
• PRE-EMPT
– Prepare
– Risk Assessment
– Evaluate Team Pulse
– Environmental / Social IQ
– Monitor
– Prove
– Triumph
For more go to www.tapuniversity.com
19
20. Role Clarity and Reducing Ambiguity
• Tends to focus on the skill of the leader and
individuals
– Comfort with technology and tools used
• Individual personality and behaviours
– Do I have an internal sense of control (locust of
control) and sense that I influence and shape the
team; not the other way around?
20
21. Generations and Virtual Teams
• Baby Boomers (1945 to 1964)
• Generation X (1965 to 1979)
• Generation Next (Y & Millennial - 1980 to
present)
21
22. Requirements and Project Basics
• Managing virtual projects
effectively involves and requires
the same amount of specification
and definition as ‘face to face’
projects
– What is distinctive is how much
information can be communicated
through various virtual mediums.
– For example, how would you
specify and manage the creation of
a ‘fish pond’ virtually?
22
24. Technology & Tools - Media Richness
. Various technologies have various
levels of media richness. Media
richness means communication
media have varying capacities for
resolving ambiguity, negotiating
varying interpretations, and
facilitating understanding
24
25. Technology & Tools - Media Richness
Media is said to be very rich when it provides
(a) the availability of instant feedback;
(b) the capacity of the medium to transmit multiple cues such as
body language, voice tone, and inflection;
(c) the use of natural language; and
(d) the personal focus of the medium.
Face-to-face communication is the richest communication medium
in the hierarchy followed by telephone, electronic mail, letter, note,
memo, special report, and finally, flier and bulletin. Effective
managers make rational choices matching a particular
communication medium to a specific task or objective and to the
degree of richness required by that task
25
27. Technology & Tools - Layers
Tools Participant Mode Time
range
Email Individual to Visual Synchronous to
Instant Messaging Group Asynchronous
Forums / Boards
Wiki’s/Blogs/Shared
Glossaries/ Forums
Chat
Project Team Web Group to Visual Asynchronous
Sites / Portals Individual
Teleconferencing / Group Auditory Synchronous
Telephony / Video
Conferencing Visual
27
28. Picking the Right Tool at the Right Time
• We want
– to share our stuff
– to see where we are at.
– to see how our project is doing.
• What are the best tools and
technologies to use in different
circumstances?
– The Qsort exercise later in the
day will help us explore when is
best to use email versus video
conference or conference calls
versus discussion boards
28
29. Technology & Tools
A deeper exploration of technologies
• Telephone/Conference Calls and Telephony
• Video conferencing
• Binary
• Wiki’s
• Project portals
– Heavy (project triple constraint – scope, time and
cost - is supported; PDM/critical path; multiple
projects and multiple resource assignments
– Light (coordinates some but not all of the project
triple constraint.)
29
30. 7 best practices for virtual teams
• Ensure communication is transmitted, received
and understood
• Increase the frequency of interaction and
decrease the amount of information exchanged
• There are no silver bullet tools
Do become proficient in what you got though
• Limit the number of innocent bystanders
• Tame your electronic tigers – email, vmail, etc
• Span the generations from Gen Next (1980 to
2008) to Baby Boomer (1945-1964)
• Mix methods (e.g. phone and web conference)
30
31. Take Care of those 3 things
Email - organize
• Use another method to confirm
– (assume 50% of your emails sent outside your
organization... are missed).
• Folders or Not (don't go ½ way)
– Folders – inbox is only temporary
• Archive (MS Outlook)
– Not – you better index (Google)
– Either way do you really need “ack's”, duplicates
inbox/sent and newsletter posts?
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32. Take Care of those 3 things
Email - style
• Communicate no more than 10 lines (500
characters) in a message
– If you need more – Link
– When you link, reinforce good behavior (find
something fun to reinforce an open, the equivalent of
donuts and coffee at meeting)
• Don't scold or reprimand with email
• What's missing?
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33. Take Care of those 3 things
Decisions
• Lack of
– Clarify what can and can not be decided on
a web conference, conference call, video
conference or email.
• Unclear
– Push in-depth discussions to a parking lot –
faster than in a face to face setting.
• Reversed
– If you do call for a decision and “vote”; then
stick with it
• Unannounced
– Ensure your virtual knows what the decisions
are – avoid wealth and poverty pockets
(Chicago and Madras are in the loop /
Phoenix is not) 33
34. Take Care of those 3 things
Conference Calls
• Think in a 30 seconds and 10 minute
mindset
– (keep conference calls < 45 minutes)
• Use a visual reference point – from most
engaging to least engaging
– video
– web conference,
– shared document / folder,
– email
• Remember – avoid innocent bystanders
• Forward action items within 15 minutes of
concluding the calls
– Better yet, scribe as you talk
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35. More tools after this event
• TAPUniversity – access additional
information at the TAPUniversity
Community.
www.tapuniversity.com
• Participate in an Effective Virtual
Teams online or 2 day workshop to
apply these skills
• Contribute your own best practice
ideas
• Look for the “Effective Virtual Team
Guide”, Quarter 3, 2008.
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