Effective Email Marketing




  Christopher S. Penn, Director of Strategy
           www.WhatCounts.com
PLAYBILL

           Understudy Notice

           The part of DJ Waldow
           will today be played by
            Christopher S. Penn.
No Pre-Conference Vendor Email Ad?
Why WhatCounts?
Flexible Deployment Options

  Dedicated Account Model

Campaign Production Services

   Video Enhanced Email
Lifecycle Marketing




www.WhatCounts.com/eduweb
Fair Warning
social social social social social social social social social
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social social social social social social social social social
social social social social social social social social social

       Why email?
social social social social social social social social social
social social social social social social social social social
social social social social social social social social social
social social social social social social social social social
social social social social social social social social social
social social social social social social social social social
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$43.62
Prerequisites
Email marketing without
 a goal is like driving
 without a destination.
Audience

Prospects

  Leads

Customers

Evangelists


          You have a funnel, yes?
You have analytics, yes?
Google URL Builder
Concepts
Find: Audience

Acquire: Prospects

  Convert: Leads

Grow: Customers

Retain: Evangelists
Audience
              Marketing
Prospects

  Leads

Customers       Sales

Evangelists
Audience
               Marketing
Prospects

  Leads

Customers     Commitment

Evangelists
Audience       Social
                Search
Prospects     Advertising

  Leads

Customers       Email

Evangelists
Audience




Content
Audience



80



     Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



                              80



                                            Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



         107                  80



                                            Content
Conversation

                       social
                        loop
                                  Content
               marketing
               loop


conversation
        loop

                   Email Conversion         Sale Conversion
5 Things Every Email
  Marketer Wants
audience
more   delivery
       opens
       actions
       metrics
audience
more   delivery
       opens
       actions
       metrics
make it obvious
733% increase in list growth
make it easy
Ask Everywhere
Text EMAIL to 77007



Free power tips for email marketing
   and social media every week.
Tell People What To Expect
The best source of new
audience is delighted
  current audience.
The Money Button
Awesome content attracts subscribers.
http://amzn.to/kX1sEG
Feed your list with social
Feed your list with social
Make innovative stuff.
Incentivize susbcribers!
180.1% increased reach
audience
more   delivery
       opens
       actions
       metrics
David Sifry
              not this kind of ESP
Ultimately, ISPs say what
spam is, not us or Congress.
Didn’t laugh
     or
didn’t learn?
 Don’t send.
the new whitelist is...
the ship sinker
List: 1,657
      Opened: 350 (21.5%)
       Clicked: 125 (7.7%)
Complaints/Flagged as spam: ZERO
     Unsubscribes: 8 (0.5%)
audience
more   delivery
       opens
       actions
       metrics
The best indicator of
future open rates is past
      great email.
HelpAReporter.com
HelpAReporter.com
from:
subject:
Subject lines are really

     HEADLINES.
Headlines
AWA Guide for Headlines


     Useful
     Urgent
     Unique
  Unambiguous
Headline Writing Guides
   http://www.copyblogger.com/how-to-write-headlines-that-work/

http://www.copyblogger.com/10-sure-fire-headline-formulas-that-work/

          http://www.copyblogger.com/headline-swipe-file/

         http://www.copyblogger.com/headline-swipe-file-3/
Everyone says test. No one
  tells you what or how.
Google
Google Wonder Wheel
Google Adwords Keyword Tool
Google Adwords Ad Data
Google Webmaster Tools
Google Analytics Site Search
Cup of Soup Subject Lines
Test using social media!
subject #3 wins
Do Your A/B Testing!
Email Campaign Structure
Imagine how powerful your email
would be if you sent valuable offers
 to people who had money to buy.
audience
more   delivery
       opens
       actions
       metrics
The biggest obstacle to
testing? Not knowing what
          to test.
The Gold Standard is Dreamweaver
Kompozer.net for a free alternative
what do you test?
C                     
Liking    Reciprocity   Authority


                        D
Social Proof Scarcity Consistency
http://www.vintageadbrowser.com/
Flickr Creative Commons
(commercial use) for images
how do you test?
Inbox Preview Services
Email Client Data
Browser: 697/1900: 36.6% action rate
  Mobile: 34/51: 66.7% action rate
Taguchi multivariate testing

                 A/B Testing Content
AttentionWizard.com
(paid)
Keynote Labs MITE (Windows only)
Keynote Labs MITE (Windows only)
Keynote Labs MITE (Windows only)
The Feedback Loop
audience
more   delivery
       opens
       actions
       metrics
Decide on a goal.

Then measure to it.
Photo Credit: AlanCleaver_2000
Photo credit: SashaW
Photo credit: Make Lemons
If metrics were a road trip,
  diagnostics tell you how
  it’s going, objectives tell
   you if you’re there yet.
Delivery rate
Open rate
Click rate
Unsubscribe rate
Complaint rate
     Diagnostic only
Set a Goal and Goal Value
See Conversions & Revenue
How Channels Perform
Individual Campaign Revenue
When is the best time...?
The Most Valuable Subject Line / Message?
A word about
industry averages
Whose financial services “industry average” is right?
CANI: Constant And
   Neverending
  Improvement


             Credit: Tony Robbins
Open   Click   Convert   Revenue



10%     1%       10%     $25,000.00



10%     1%       10%     $25,000.00



10%     1%       10%     $25,000.00



10%     1%       10%     $25,000.00
Open   Click   Convert    Revenue



10%     1%       10%     $25,000.00



10%     2%       10%     $50,000.00



10%     3%       10%     $75,000.00



10%     4%       10%     $100,000.00
Open   Click   Convert    Revenue



10%     1%       10%     $25,000.00



10%     2%       11%     $55,000.00



10%     3%       12%     $90,000.00



10%     4%       13%     $130,000.00
Open   Click   Convert    Revenue



10%     1%       10%     $25,000.00



11%     2%       11%     $60,500.00



12%     3%       12%     $108,000.00



13%     4%       13%     $169,000.00
audience
more   delivery
       opens
       actions
       metrics
Lifecycle Marketing




www.WhatCounts.com/eduweb

Effective Email Marketing as presented at Eduweb 2011