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- 1. COMMUNICATING EFFECTIVELY Job Interviews and Communicating skills Do you home work Know your purpose Watch your body language Prepare Through Practice Prepare Questions of your Own Communication with Customers
- 2. COMMUNICATING EFFECTIVELY 2 Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family. Effective communication is therefore a key interpersonal skill and learning how to improve your communication has many benefits. However, many people find it difficult to know where to start. This page sets out the most common ‘problem areas’ and suggests where you might focus your attention
- 3. Ways to Create Effective Communication in the Workplace Open Meeting Create a Receptive Atmosphere Communication via Training Display Confidence and Seriousness Use Simple Words Listen to Your Team Members Act Out Your Message Avoid Unnecessary Repetition Use The Appropriate Tone of Voice Be Humorous Be Articulate 3
- 4. Job interviews and Communicating skills 4 × For most jobs, communication skills are important. It's hard to work as a team if people aren't communicating well. At some jobs, like customer service or sales, communication skills are an absolute essential. × Clear communication is an essential component in a productive and healthy work environment. Employees with great communication skills can improve not only their company contributions but also their overall job satisfaction.
- 5. Do Your Homework You have done your homework and are prepared for the meeting or interview. When you're approached, smile! Say hello and introduce yourself. Be prepared to shake hands by holding any items you have brought in your left hand. Know your Purpose Remember that the purpose of the interview is for the employer is to get to know you personally, ask you questions, and try to evaulate whether you would be a good addition to the firm. So knowing your purpose is very important at time of job interview or meeting Watch your Body Language • Pay attention to your own body language, don’t slouch or otherwise allow your body language to communicate disinterest. • Listen carefully at all times, do not fall into the trap of thinking about what you want to say while the other person is talking. • Ask for your clarification if the interviewer say something you don’t understand. • Think before you speak, do not interrupt the interviewer. • Use eye contact, smile and show interest. 5 Prepare through Practice After the initial small talk that will not doubt start the interview, it is common for the interview to start with “Tell me about yourself” You’ve to prepared yourself for these type of questions and keep practicing of that. Prepare Questions of your Own Understand that there is different types of interviews that might be used. The most common style is Situational Interview where the employer might ask lot of questions in which the interviewer aim is to trying to see how you think on your feet, so you’ve to prepare questions of your own.
- 6. 6 COMMUNICATING WITH CUSTOMERS × Effective communication is the key to building and nurturing any relationship - be it personal or professional. Even in business, communicating cust with customers effectively can help you gain their loyalty - leading to repeat purchases, positive word-of-mouth, and referrals. × On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. And, in the day and age of social media, negative word-of-mouth from unhappy customers can spread like wildfire, tarnishing your reputation. × Regardless of the medium through which you communicate with customers, the bottom line is that it needs to be done well.
- 7. Pay Close Attention to Your First Impression. Don’t Use Scripted Language Reduce Waiting Times 7 simple ways to communicate with customers effectively Equip Your Teams with the Right Tools Conclude Your Conversatio ns Properly Always be empathetic to your customers.