Effective communication by Cameron Doherty

1. Effective Communication

2. The Transfer of Information
Sending information
● Speech
● Writing
● Body language

3. Coded Messages
Chicken IS Chicken in Every Language!
“Poulet”“Pollo” “Chicken” “Gà”

4. Disturbance/Noise
Chicken Bird?
● Mistranslation
● Loud environment
● Bad signal
● Wrong spelling
● Missing details
● Exaggeration
● Lying
● Misinformation

5. Speech Listening

6. Writing Reading

7. Body Language Observation

8. Where Does Communication Happen?

9. Gossip

10. News

11. Organisations
Business
Customers
Competition
Suppliers

12. Offices
Linear
Communication
Lateral
Communication

13. Communicate Effectively
● Have a clear idea of what you want to communicate; an
idea, a question, instructions, etc.
● Know your audience; what language? how many? what
do they already know? what do they need to know?
● Choose a channel; conversation, presentation, meeting,
phone call, txt message, email, etc.
● Make sure they understand; have they received your
message? can they repeat the information accurately?
● Keep a record of what has been communicated; sent
emails, diary, phone records, etc.

14. Who owns the Zebra?
There are 5 people who live on 1 street.
They all live in different colour houses.
They all have different nationalities.
They all eat different food.
They all drink different drinks.
They all own different pets.
As a group, use the 15 simple
statements provided, communication,
teamwork and logic to work out who
owns the Zebra.

15. Statements
● The Englishman lives in the red house.
● The Spaniard owns the dog.
● Coffee is drunk in the green house.
● The Vietnamese drinks tea.
● The green house is immediately to the right (your right) of the white house.
● The noodle eater owns snails.
● Chips are eaten in the yellow house.
● Milk is drunk in the middle house.
● The Norwegian lives in the first house on the left.
● The man who eats bread lives in the house next to the man with the fox.
● Chips are eaten in the house next to the house where the horse is kept.
● The rice eater drinks orange juice.
● The Japanese eats cake.
● The Norwegian lives next to the blue house.

16. Answer
position color nationality eats drinks pet
1 yellow Norwegian chips water fox
2 blue Vietnamese bread tea horse
3 red Englishman noodles milk snails
4 green Japanese cake coffee zebra
5 white Spaniard rice orange juice dog