Ms. Jia is a teacher experiencing poor time management, stress from a heavy workload, and struggles with a disruptive student, John. Problems include Ms. Jia's lack of motivation and classroom management skills, John's disrespectful behavior, and the class' lack of engagement. Suggested solutions involve Ms. Jia prioritizing tasks, seeking support, and strengthening classroom rules. She should also avoid publicly accusing students and consider factors influencing John's behavior. Improving motivation, management, and addressing learner issues could help resolve conflicts.

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Education Psychology 1
Group 2 / LG 01
Joseph. Odilia. Angela. Cheryl. Jessica

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Contents
 Introduction to Scenario 1
 Problem identification
 Theories
 Problem Analysis
 Suggested Solutions
 Reference List

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Introduction to scenario 1
 Ms Jia is a teacher who has poor time management despite
writing down her tasks at hand on a to-do list. She is stressed
due to the heavy workload and self-questioned if she was
suitable for her job. Her HOD was sarcastic towards her as
she asked Ms Jia to contact John’s parents, as John was
notorious in Ms Jia’s class.

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Introduction to scenario 1
 During one of her lessons, a Mathematics test was conducted
and Ms Jia noticed that John picked his eraser from the floor
and found his action suspicious. She confronted John
immediately. He felt wrongly accused and raised his voice
defensively mentioning that he spent the weekends studying.
Ms Jia felt shocked by John’s rude outburst and the class was
told to resume with their test as John stormed out of the class.

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Introduction to scenario 1
 As the bell went off signaling the end of recess, John decided to
skip Ms Jia’s Math lesson. He joked to his friend, Marcus, that Ms
Jia was so blur that she will not notice his presence and even
rudely nicknamed her as “Jia Lat” (terrible in dialect).
 Ms Jia was late and she was ignored by the class with her barely
audible voice. Annie took the chance to hijack Ms Jia’s sole
attention so that her eager thirst for knowledge can be satisfied.
Ms Jia wished all her students would be as hardworking as
Annie.

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Introduction to scenario 1
 Ms Jia had to get one of the louder students to help her settle the
class. She was apparently lacking in class control as students
ignored her.
 Miss Jia was trying to complete her topic and snappily answered
Minah, who genuinely wanted to know the answer to one of the
mathematics question. Minah felt offended and dejected as the
class jeered at her for acting smart.

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Introduction to scenario 1
 John then came into the class, reeking of cigarette smell. He
nonchalantly greeted Ms Jia and wormed his way out of Ms Jia’s
suspicion of him smoking. John bragged to his friend that he had
two sticks of cigarette in the toilet (his usual hideout).
 John teased Lian Huay but Ms Jia only snapped at Lian Huay to
stop her vain ways. Lian Huay was peeved but she just continued
to read her Cleo magazine. Minah feedbacked to Lian Huay,
mentioning that Ms Jia was biased towards John. Lian Huay
agreed, saying Ms Jia just wants to resume her lessons
“peacefully”.

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Problem Identification
Scene 1:
-Ms Jia feeling unmotivated and tired from her heavy
workload
-Has problems with one of her students-John
-Whined about having to call John's parents
-Her HOD rushed her to key in her class CA marks in
the midst of her heavy workload.

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Problem Identification
Scene 2:
-John and Ms Jia got into an argument
-John was being rude to Ms Jia
-John claimed that Ms Jia has never believed in him.

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Problem Identification
Scene 3:
-The class was oblivious to Ms Jia's presence.
-The class was not able to hear Ms Jia's voice amidst
the noise
-Ms Jia was condescending and irritated towards
Minah’s question in class
-Class jeered at Minah
-Minah was angry upon hearing the jeering
-John was late for class
-Ms Jia suspected John was smoking

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Problem Identification
Scene 3 (continued):
-John made fun of Lian Huay
-Shouting and unpleasant remarks were exchanged
between John and Lian Huay
-Lian Huay felt unjustified when Ms Jia picked on her
and not John

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Problem Identification
The identified problems have been narrowed down
into four main categories:
1. Ms Jia’s professionalism as a teacher
2. Motivation
3. Learner’s Behaviour
4. Classroom Management

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Problem Analysis & Solutions
1. Ms Jia’s professionalism as a teacher
-Ms Jia feeling unmotivated and tired from her heavy workload( long
list of to-dos) and questions if teaching was really her career choice.
Hypothesis: Ms Jia had no motivation as there were many things in hand
uncompleted. As a teacher, not only does she need to teach, she also
needs to take on the role of a manager, a counselor and a decision
maker. In addition, Ms Jia does not have a supportive HOD.
Solution: Ms Jia should organise, prioritize her schedule and do those
which are urgent first then to the less urgent tasks. She can seek
help from her colleagues, reaffirm on why she chose teaching as a
career and to reflect on her personal teaching pedagogy.

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Problem Analysis & Solutions
2. Motivation
-Extrinsic and Intrinsic motivation
- When Ms Jia accused him of cheating during Maths test, he rebuked
saying that he spent the past weekend study and practising.
Hypothesis: Not only were John’s efforts not recognised by Ms Jia, she
demotivated him by maligning him of cheating.
Solution: Ms Jia should not accused John in front of the whole class.
Instead, she should be careful so as not to hurt his identity and self-
esteem by giving him a non verbal signal if he still continues, she
can give him a soft warning without disturbing other students. If
neccessary, Ms Jia should talk to him face to face after the test.

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Problem Analysis & Solutions
3. Learner’s Behaviour
- John was rude to Ms Jia when she accused him of cheating
- Has a habit of smoking
- Gets agitated easily.
- Habitually late for Ms Jia’s classes
- Is always not on tasks
Hypothesis:
We feel that John may have family problems, easily giving in to peer
pressure.
Solution: John should seek counseling and his teachers should make an
effort to find out more about his background before judging him.

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Problem Analysis & Solutions
4. Classroom Management
Ms Jia has little/no control over the class hence the class being oblivious to her
presence.
She asked one of the students to keep the class quiet.
- Hypothesis:
- She did not set structured classroom rules and procedures from the
beginning.
- Solution: Ms Jia should remind the students by reasserting ground rules
for the class and fortify the class rules and routines before the
commencement of every lesson.This is to ensure a more effective learning
environment.

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Reference List
http://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs
Eggen, P., Kauchak, D. (2010). Educational Psychology:Windows on Classrooms (8th
ed). NJ: Pearson.
Tan, O. S., Parsons, R. D., Hinson, S. L., & Sardo-Brown, D. (2011). Educational
Psychology:A Practitioner- Reseacher Approach. An Asian Edition (2nd ed).
Singapore:Thomson
The end