This document discusses voice and VoIP solutions for large companies, including providing technology upgrades with zero impact, helpdesk support, and training services. It also mentions project management, call center support, software engineering, system administration training, and helpdesk support. The goal is to be a single source vendor considered a top tier, premium provider through services like training, reporting, and collaboration tools.

1. VoIP/Voice Solutions in Database and Training

2.  Fortune 500/100 Companies
 Corporate Enterprise Use Technology for what is was
intended for
 Learn our clients environment to “define” their needs
 Zero Impact Technology Upgrades
 Helpdesk/Day One Support – Training is Key
1

3. 2
 Project Management/Project Coordination/Telco
Coordination
 Call Center Specialists / Supv Monitoring/Report
Analytics
 Training Services - Feedback / Web Record /
Collaboration Tools for Vendor/Client
 Software Engineering/ MAC’s /Day One Support
Engagement Roles

4. 3
Value Add Services
Training
Printed Tent Cards Feedback Evaluation Quiz/Starbucks
Summary Report to PM
Collaboration App
Database Collection/Programming
ACD Expertise –Collection/Training/Reporter Training
System Administration Training Narratives
Helpdesk Support (MAC’s) Telco Coordination
Collaboration App
Single Source Vendor
Considered “Top Tier” “Premium” vendor