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ECONOMICS PROJECT

Topic: Pizza Hut v/s Dominos
Presented by: NIDHI DEDHIA
                  FYBBI - Roll No. 5
                  For the academic year 2011-2012
                  MITHIBAI COLLEGE
Introduction


Fast food is one of the world’s largest fast growing industry
types. India’s fast food industry is growing by 40%. The 6000
corer fast food retail industry is mainly dominated by the
multinational players and the key players which are active in
the research of the food retailing. Because of the availability of
raw material for fast food, global chains are flooding into the
country. The percentage share held by foodservice of total
consumer expenditure on food has increased from a very low
base to stand at 2.6% in 2001. Eating at home remains very
much ingrained in Indian culture and changes in eating habits
are very slow moving with barriers to eating out entrenched in
certain sectors of Indian society. The growth in nuclear
families, particularly in urban India, exposure to global media
and western cuisine and an increasing number of women
joining the workforce have had an impact on eating out trends.
Major players in fast food are:


     McDonald


     KFC


     Pizza hut


     Dominos pizza

     Café coffee day

     Barista


     Subway



     Papa John’s




     Smokin joe’s
Market shares and major players


Indian taste buds are demanding more and pizza industry – one
of the most intensive industry is all gearing on. People across
the country are consuming over three million pizzas a month
currently, and the monthly sales figures are projected to
double in the next four years. According to industry data, of the
total branded quick service restaurant market make a sale of
over Rs 1,200 Crore, the pizza chains contribute around 50 per
cent of the sales i.e. worth Rs. 600 Crore.


Market share as on 1999
                   PIZZA CHAIN      MARKET SHARE (%)
                  Pizza Hut         46.42
                  Domino's          21.67
                  Others            31.91
                          Source: Financial Express




Market share as on 2000
               Pizza Chain 2000 Market Share (%)
                  Pizza Hut 18
                  Domino's 70*
                  Others    12
             Source: Business Standard, As claimed by the company
Current Market Shares

                 Branded Pizza Market Share


                                              Pizza Hut
                                              Domino's
                                              Others




The major market players are Pizza Hut and Domino’s with market
share of 45% and 35% respectively and other shares 20% of the
market.
PIZZA HUT
 Good time start with great Pizza


   It entered India (Delhi) in June 1996
   By Jan 2001 pizza hut had 19 outlet across
   India
   Presently it has 142 outlets in 32 cities in
   India
   Pizza Hut is the world’s largest pizza chain
   with over 12,500 restaurants across 91
   countries.
   Employing more than 300,000 people.
   Pizza Hut is one of the flagship brands of
   Yum! Brands, Inc., which also has KFC,
   Taco Bell, A&W and Long John Silver’s
   under its umbrella.
DOMINO’S PIZZA
       Hungry Kya ?



   It entered India (Delhi) in 1996 through a
 franchise agreement with VamBhartia
 Corp.
   Speedy growth (1 outlet in 1996 & 101
 outlets in Feb 2001)
   Emphasis on home delivery
   Today Domino's Pizza India has grown into
   a countrywide network of more than 300
   stores with a team of over 9,000 people.
   According to the India Retail Report 2009,
   Domino’s were the largest Pizza chain in
   India & the fastest growing multinational
   fast food chain between 2006-2007 and
   2008-2009 in terms of number of stores.
   Domino's believes strongly in the strategy
   of 'Think local and act regional'
SWOT ANALYSIS OF PIZZA HUT
SWOT ANALYSIS OF DOMINO’S
Competitors of the Pizza Hut and Dominos
   •   Pizza corner
   •   McDonald’s
   •   Barista
   •   Cafe coffee Day
   •   Subway
   •   Papa john’s
   •   KFC




             Pizza Hut and Domino’s competitor analysis
4P’s of Pizza Hut AND DOMINO’S


  1. PRODUCT


                             PIZZA HUT




The customer value hierarchy

From the above diagram we can see that pizza hut has enjoyment as a
basic product but it provides food for it. Thus a person having a basic
need of enjoyment can go to pizza hut and have pizza which is the
company’s core product. Hot pizza and good taste are his expectation.
Thus the company should ensure this by providing good pizza. The
value adds services refer to the overall dining experience, the service
quality, ambience etc.
Domino’s




The customer value hierarchy

From the above diagram we can see that dominos has a food as a basic
product but overall it provides an experience. Thus a person having a
basic need of food can go to dominos and have pizza which is the
company’s core product. Hot pizza and good taste are his expectation.
Thus the company should ensure this by providing good pizza. The
value adds services refer to the overall dining experience, the service
quality, ambience etc.
2. PLACE

Once the product has been decided upon and the market segmented,
targeted and the product positioned, it is time to decide how and
where the marketer can deliver the value (product) to the customer.
This is done through marketing channels that make the product
available for consumption to the customer.

Push and pull strategies in channel marketing:
In a push strategy, the manufacturer uses his sales force, trade
promotion, money or other means to induce intermediaries to carry
promote and sell its products to end users. In a pull strategy, the
manufacturer uses advertising, promotion and other forms of
communication to persuade the customer to demand the product from
intermediaries, thus inducing the intermediaries to order it.

Pizza hut: masters at pull strategy
Pizza hut follows more or less the opposite strategy. Pizza hut has
mastered the art of pull strategy. It pioneered the practice of
advertising and promotion in the fast food industry. Pizza hut achieved
this remarkable feat by adopting a different marketing strategy that
involved increasing ambiences and amusement for the customers.

Domino’s: pursuing a push strategy
Domino’s pursues a medium push strategy in its channel marketing.
The advertising layout for Domino’s is minimal in India. Domino’s
concentrates on incentivizing customers instead off advertising and
promotion. As a result, domino’s regularly introduces sell-in schemes
(promotional schemes for dealers), promotional coupon, festival offers
etc.
3. PRICE

Tricon International said, “Indians are value-sensitive, not price-sensitive. We need to offer
comeback value to our customer.” The high price was attributed to the high quality of
ingredients used. For instance, Domino's sourced its Pepperoni and Jalapeno needs from
Australia and Spain respectively. However,with competition increasing from Pizza Hut,
Domino's introduced price cuts, discounts and freebies to attract the customers.

                            Company          Price Range (Rs)
                            Domino's             39-265
                            Pizza Hut            75-350
                                   Pizza Price Comparison

Domino's was spending 50% of its total marketing budget on special offers and discounts along
with delivered direct mailers and pizza training classes. Domino's also had a tie-up with
Discovery Channel under which the channel advertised its pizzas while Domino's put the
channel's name on its mailers. Domino's conducted Pizza making classes for school students. In
1998, it offered a clock to all its customers who had bought Rs.15,000 worth of pizzas


  4. PROMOTION

Promotional and advertisement campaigns
  The pizza delivery business had traditionally been promotion driven.
  Coupons and discounts were offered by all pizza delivery chains to
  woo customers. Since its inception, Domino’s had been known for its
  unique promotions that included fast delivery and innovations to
  cater to a varied palette.

Use of technology
  Online sales accounted for over 70 percent of its total sales in 2008.
  Dominos planned to further exploit the increasing potential of the
  online medium as one of the promotional and distributional channels
  in the downturn.
Creative strategy

Latest in domino’s
            Kwality wall’s ice-creams in dominos- For the first time
            dominos started offering ice creams .Selling ice cream in
            Domino’s is also a new sales promotion strategy to attract
            more customer in a new perceptive/innovative way.

            Domino’s has also come up with pasta mania.

Latest in pizza hut
            Pizza Hut's first campaign on television in July 2001, which
            said, “Good times start with great pizzas”. The ad was
            aired during all the important programs on Star Plus,
            Sony, Sony Max, Star Movies, HBO, AXN, and MTV.

            The first ad campaign on TV defines Pizza Hut as a brand,
            and what it offers to its existing and potential customers.



Sales promotion
            Pizza Hut laid more emphasis on its “restaurant dining
            experience”.
            Pizza Hut localizes it menu to capture local Indian Market.
            In 2000 Pizza Hut launched its innovative Pizza Pooch
            menu and Pizza Pooch Birthday Party package exclusively
            for kids in the 6-10 age groups.
            It positioned itself as family restaurant and also
            concentrated on wooing kids.
Success Factors

  Pizza Hut

      Offering value food
      Aggressive marketing and tie-ups with local and popular brands
      Moving beyond metros
      Developing the local supply chain
      International brand with an Indian heart
      Offering more than the international menu
      Good ambiance

  Domino’s

      Door step services
      Low pricing
SURVEY


     Name:                                                              Gender:   M/F



  Age Group:     a) Below 18               b) 18-28                 c) 28-40            d)Above 40



Occupation: a) Student     b)Business      c)Service    d)Housewife e) Any other :



  1. How often do you visit Pizza Hut OR Dominos ?



   (i) Weekly              (ii) Monthly            (iii) Occasionally



 2. Through which media you are getting information about Pizza Hut?




  (i) TV (ii) Newspaper (iii) Pamphlets (iv) Bill Boards (v) Other’s (specify)…
3. Put a tick against the following with respect to following parameters?



      Parameter                 Pizza Hut            Dominos

        Quality

        Price

        Store

        Ambiance

        Service




4. Compare Pizza Hut and Dominos with the following food chains and rate them on a scale of 10.



   Name                 Quality              Store                Service          Ambiance

   Pizza Hut

   Domino’s

   Pizza Corner

   Nirula’s

   Smoking Joes

   U.S Pizza



5. Would you try a new food item launched Pizza Hut or Dominos :

   (e.g Conniza , Freshizza )



        (i) YES            (ii) NO



6. In your view what suggestions you have for Pizza Hut?
Conclusions


Keeping up the sentiments of Indian customers and services offered by
Pizza-houses and Keeping our study focused on some of the key –areas
of sensitivity of customers preferences (analysis of factors which
affects the preferences).

We come to a conclusion that : -

     Pizza Hut is preferred over dominos in terms of
                 Varity of Pizza’s
                 Good ambience
                 Services offered
                 Quality of pizza’s
                 Location of the Outlet
                 Waiting time in the outlet


       Domino’s is being preferred over pizza-hut in terms of
               Door step services
               Low pricing


So we can say that due to these qualities PizzaHut dominates Domino’s
pizza

In different areas and capture the market share and gain rapidly.
Recommendations


               For Dominos
 Increase varieties in Pizza’s.
 Focus on location of the outlets.
 Increase the quality of Pizza’s
 Make good ambiance in outlets
 Should focus more on market zing itself confidently.


                For Pizza-Hut

  Try to attract more number of Ladies customers.
  Should focus on Low price customers.
  Make the door step services better
Reference



http://www.3isite.com/articles/pie_in_the_sky.html

http://www.india-today.com/itoday/20000918/business.shtml

http://www.echeat.com/essay.php?t=27161

http://money.cnn.com/magazines/fortune/fortune_archive/2007/10/01/100398841/index.htm

http://www.thehindubusinessline.com/2006/11/24/stories/2006112401970500.htm

http://www.icmrindia.org/free%20resources/casestudies/pizza-wars8.htm

http://www.labnol.org/india/corporate/dominos-pizza-expanding-to-concentrate-on-dine-
in/1252/

http://www.pizzahut.co.in/dinein/aboutpizzahut.php

http://en.wikipedia.org/wiki/Domino's_Pizza

http://www.dominos.co.in/about_dominos.jsp

http://marketography.com/2010/03/09/dominos-pizza-beyond-the-dough/

Clifford, S. (2009). Video prank at Domino’s taints brand. Retrieved January 25, 2010, from
http://www.nytimes.com/2009/04/16/business/media/16dominos.html

Kotler, P. & Armstrong, G. (2008). Principals of marketing. Pearson Prentice Hall. Upper
Saddle River, New Jersey.

Laukens, D. (2010). The history of Domino’s Pizza. Retrieved January 23, 2010, from
http://www.recipepizza.com/the_history_of_dominos_pizza.htm

Miranda, E. (2009). Internet marketing – Franchises: Domino’s Pizza. Retrieved January 23,
2010, from http://www.wsicorporate.com/article/Franchises_dominos_pizza

http://www.icmrindia.org/free%20resources/casestudies/pizza-wars7.htm

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Economics project-pizza hut v/s dominos

  • 1. ECONOMICS PROJECT Topic: Pizza Hut v/s Dominos Presented by: NIDHI DEDHIA FYBBI - Roll No. 5 For the academic year 2011-2012 MITHIBAI COLLEGE
  • 2. Introduction Fast food is one of the world’s largest fast growing industry types. India’s fast food industry is growing by 40%. The 6000 corer fast food retail industry is mainly dominated by the multinational players and the key players which are active in the research of the food retailing. Because of the availability of raw material for fast food, global chains are flooding into the country. The percentage share held by foodservice of total consumer expenditure on food has increased from a very low base to stand at 2.6% in 2001. Eating at home remains very much ingrained in Indian culture and changes in eating habits are very slow moving with barriers to eating out entrenched in certain sectors of Indian society. The growth in nuclear families, particularly in urban India, exposure to global media and western cuisine and an increasing number of women joining the workforce have had an impact on eating out trends.
  • 3. Major players in fast food are: McDonald KFC Pizza hut Dominos pizza Café coffee day Barista Subway Papa John’s Smokin joe’s
  • 4. Market shares and major players Indian taste buds are demanding more and pizza industry – one of the most intensive industry is all gearing on. People across the country are consuming over three million pizzas a month currently, and the monthly sales figures are projected to double in the next four years. According to industry data, of the total branded quick service restaurant market make a sale of over Rs 1,200 Crore, the pizza chains contribute around 50 per cent of the sales i.e. worth Rs. 600 Crore. Market share as on 1999 PIZZA CHAIN MARKET SHARE (%) Pizza Hut 46.42 Domino's 21.67 Others 31.91 Source: Financial Express Market share as on 2000 Pizza Chain 2000 Market Share (%) Pizza Hut 18 Domino's 70* Others 12 Source: Business Standard, As claimed by the company
  • 5. Current Market Shares Branded Pizza Market Share Pizza Hut Domino's Others The major market players are Pizza Hut and Domino’s with market share of 45% and 35% respectively and other shares 20% of the market.
  • 6. PIZZA HUT Good time start with great Pizza It entered India (Delhi) in June 1996 By Jan 2001 pizza hut had 19 outlet across India Presently it has 142 outlets in 32 cities in India Pizza Hut is the world’s largest pizza chain with over 12,500 restaurants across 91 countries. Employing more than 300,000 people. Pizza Hut is one of the flagship brands of Yum! Brands, Inc., which also has KFC, Taco Bell, A&W and Long John Silver’s under its umbrella.
  • 7. DOMINO’S PIZZA Hungry Kya ? It entered India (Delhi) in 1996 through a franchise agreement with VamBhartia Corp. Speedy growth (1 outlet in 1996 & 101 outlets in Feb 2001) Emphasis on home delivery Today Domino's Pizza India has grown into a countrywide network of more than 300 stores with a team of over 9,000 people. According to the India Retail Report 2009, Domino’s were the largest Pizza chain in India & the fastest growing multinational fast food chain between 2006-2007 and 2008-2009 in terms of number of stores. Domino's believes strongly in the strategy of 'Think local and act regional'
  • 8. SWOT ANALYSIS OF PIZZA HUT
  • 9. SWOT ANALYSIS OF DOMINO’S
  • 10. Competitors of the Pizza Hut and Dominos • Pizza corner • McDonald’s • Barista • Cafe coffee Day • Subway • Papa john’s • KFC Pizza Hut and Domino’s competitor analysis
  • 11. 4P’s of Pizza Hut AND DOMINO’S 1. PRODUCT PIZZA HUT The customer value hierarchy From the above diagram we can see that pizza hut has enjoyment as a basic product but it provides food for it. Thus a person having a basic need of enjoyment can go to pizza hut and have pizza which is the company’s core product. Hot pizza and good taste are his expectation. Thus the company should ensure this by providing good pizza. The value adds services refer to the overall dining experience, the service quality, ambience etc.
  • 12. Domino’s The customer value hierarchy From the above diagram we can see that dominos has a food as a basic product but overall it provides an experience. Thus a person having a basic need of food can go to dominos and have pizza which is the company’s core product. Hot pizza and good taste are his expectation. Thus the company should ensure this by providing good pizza. The value adds services refer to the overall dining experience, the service quality, ambience etc.
  • 13. 2. PLACE Once the product has been decided upon and the market segmented, targeted and the product positioned, it is time to decide how and where the marketer can deliver the value (product) to the customer. This is done through marketing channels that make the product available for consumption to the customer. Push and pull strategies in channel marketing: In a push strategy, the manufacturer uses his sales force, trade promotion, money or other means to induce intermediaries to carry promote and sell its products to end users. In a pull strategy, the manufacturer uses advertising, promotion and other forms of communication to persuade the customer to demand the product from intermediaries, thus inducing the intermediaries to order it. Pizza hut: masters at pull strategy Pizza hut follows more or less the opposite strategy. Pizza hut has mastered the art of pull strategy. It pioneered the practice of advertising and promotion in the fast food industry. Pizza hut achieved this remarkable feat by adopting a different marketing strategy that involved increasing ambiences and amusement for the customers. Domino’s: pursuing a push strategy Domino’s pursues a medium push strategy in its channel marketing. The advertising layout for Domino’s is minimal in India. Domino’s concentrates on incentivizing customers instead off advertising and promotion. As a result, domino’s regularly introduces sell-in schemes (promotional schemes for dealers), promotional coupon, festival offers etc.
  • 14. 3. PRICE Tricon International said, “Indians are value-sensitive, not price-sensitive. We need to offer comeback value to our customer.” The high price was attributed to the high quality of ingredients used. For instance, Domino's sourced its Pepperoni and Jalapeno needs from Australia and Spain respectively. However,with competition increasing from Pizza Hut, Domino's introduced price cuts, discounts and freebies to attract the customers. Company Price Range (Rs) Domino's 39-265 Pizza Hut 75-350 Pizza Price Comparison Domino's was spending 50% of its total marketing budget on special offers and discounts along with delivered direct mailers and pizza training classes. Domino's also had a tie-up with Discovery Channel under which the channel advertised its pizzas while Domino's put the channel's name on its mailers. Domino's conducted Pizza making classes for school students. In 1998, it offered a clock to all its customers who had bought Rs.15,000 worth of pizzas 4. PROMOTION Promotional and advertisement campaigns The pizza delivery business had traditionally been promotion driven. Coupons and discounts were offered by all pizza delivery chains to woo customers. Since its inception, Domino’s had been known for its unique promotions that included fast delivery and innovations to cater to a varied palette. Use of technology Online sales accounted for over 70 percent of its total sales in 2008. Dominos planned to further exploit the increasing potential of the online medium as one of the promotional and distributional channels in the downturn.
  • 15. Creative strategy Latest in domino’s Kwality wall’s ice-creams in dominos- For the first time dominos started offering ice creams .Selling ice cream in Domino’s is also a new sales promotion strategy to attract more customer in a new perceptive/innovative way. Domino’s has also come up with pasta mania. Latest in pizza hut Pizza Hut's first campaign on television in July 2001, which said, “Good times start with great pizzas”. The ad was aired during all the important programs on Star Plus, Sony, Sony Max, Star Movies, HBO, AXN, and MTV. The first ad campaign on TV defines Pizza Hut as a brand, and what it offers to its existing and potential customers. Sales promotion Pizza Hut laid more emphasis on its “restaurant dining experience”. Pizza Hut localizes it menu to capture local Indian Market. In 2000 Pizza Hut launched its innovative Pizza Pooch menu and Pizza Pooch Birthday Party package exclusively for kids in the 6-10 age groups. It positioned itself as family restaurant and also concentrated on wooing kids.
  • 16. Success Factors Pizza Hut Offering value food Aggressive marketing and tie-ups with local and popular brands Moving beyond metros Developing the local supply chain International brand with an Indian heart Offering more than the international menu Good ambiance Domino’s Door step services Low pricing
  • 17. SURVEY Name: Gender: M/F Age Group: a) Below 18 b) 18-28 c) 28-40 d)Above 40 Occupation: a) Student b)Business c)Service d)Housewife e) Any other : 1. How often do you visit Pizza Hut OR Dominos ? (i) Weekly (ii) Monthly (iii) Occasionally 2. Through which media you are getting information about Pizza Hut? (i) TV (ii) Newspaper (iii) Pamphlets (iv) Bill Boards (v) Other’s (specify)…
  • 18. 3. Put a tick against the following with respect to following parameters? Parameter Pizza Hut Dominos Quality Price Store Ambiance Service 4. Compare Pizza Hut and Dominos with the following food chains and rate them on a scale of 10. Name Quality Store Service Ambiance Pizza Hut Domino’s Pizza Corner Nirula’s Smoking Joes U.S Pizza 5. Would you try a new food item launched Pizza Hut or Dominos : (e.g Conniza , Freshizza ) (i) YES (ii) NO 6. In your view what suggestions you have for Pizza Hut?
  • 19. Conclusions Keeping up the sentiments of Indian customers and services offered by Pizza-houses and Keeping our study focused on some of the key –areas of sensitivity of customers preferences (analysis of factors which affects the preferences). We come to a conclusion that : - Pizza Hut is preferred over dominos in terms of  Varity of Pizza’s  Good ambience  Services offered  Quality of pizza’s  Location of the Outlet  Waiting time in the outlet Domino’s is being preferred over pizza-hut in terms of  Door step services  Low pricing So we can say that due to these qualities PizzaHut dominates Domino’s pizza In different areas and capture the market share and gain rapidly.
  • 20. Recommendations For Dominos  Increase varieties in Pizza’s.  Focus on location of the outlets.  Increase the quality of Pizza’s  Make good ambiance in outlets  Should focus more on market zing itself confidently. For Pizza-Hut  Try to attract more number of Ladies customers.  Should focus on Low price customers.  Make the door step services better
  • 21. Reference http://www.3isite.com/articles/pie_in_the_sky.html http://www.india-today.com/itoday/20000918/business.shtml http://www.echeat.com/essay.php?t=27161 http://money.cnn.com/magazines/fortune/fortune_archive/2007/10/01/100398841/index.htm http://www.thehindubusinessline.com/2006/11/24/stories/2006112401970500.htm http://www.icmrindia.org/free%20resources/casestudies/pizza-wars8.htm http://www.labnol.org/india/corporate/dominos-pizza-expanding-to-concentrate-on-dine- in/1252/ http://www.pizzahut.co.in/dinein/aboutpizzahut.php http://en.wikipedia.org/wiki/Domino's_Pizza http://www.dominos.co.in/about_dominos.jsp http://marketography.com/2010/03/09/dominos-pizza-beyond-the-dough/ Clifford, S. (2009). Video prank at Domino’s taints brand. Retrieved January 25, 2010, from http://www.nytimes.com/2009/04/16/business/media/16dominos.html Kotler, P. & Armstrong, G. (2008). Principals of marketing. Pearson Prentice Hall. Upper Saddle River, New Jersey. Laukens, D. (2010). The history of Domino’s Pizza. Retrieved January 23, 2010, from http://www.recipepizza.com/the_history_of_dominos_pizza.htm Miranda, E. (2009). Internet marketing – Franchises: Domino’s Pizza. Retrieved January 23, 2010, from http://www.wsicorporate.com/article/Franchises_dominos_pizza http://www.icmrindia.org/free%20resources/casestudies/pizza-wars7.htm