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Economic & Industry Overview
Q3 2017
The NPD Group, Inc. | Proprietary and confidential 2
Q3 News Overview
Amazon
Increased Labor Cost & Labor ShortageU.S. Weather Events
Politics
The NPD Group, Inc. | Proprietary and confidential 3
Key Economic Metrics
PCYA = percent change vs. year ago
Source: Bureau of Economic Analysis/Bureau of Labor Statistics/Confidence Board/Consensus Forecast
1.5 1.4
-1.9
2.7
4.9
103.5
2.3
1.2 0.4
2.2
4.3
119.82016 2017
Food at home
inflation increased
for the first time
since 2015.
Food away from
home inflation
continues at a
steady pace.
GDP, DPI & Inflation PCYA
Real GDP/DPI shown
Unemployment & CCI: Monthly Rates
September 2017
Unemployment
remains at a healthy
rate between 4%
and 5%.
Consumers are more
confident in the
present situation
and expectations
than a year ago.
DPI growth
slowed vs. prior
year.
GDP growth rate
picked up after last
year’s slump.
Q3 2017
Underemployment
Sep’17: 8.3%
Sep’16: 9.7%
GDP DPI
Inflation
at home (AH)
Inflation away
from home (AFH)
Unemployment
Consumer
Confidence
Gap has been a drag
on AFH visits
The NPD Group, Inc. | Proprietary and confidential 4
Food Inflation – Quarterly
The inflation gap between at home and away from home is shrinking, but has been a
strong driver of traffic declines the last 2 years. At home inflation increases in 2017
have helped drive restaurant industry traffic increases for the first time since Q4 2015.
Source: Bureau of Labor Statistics; Data through Q2 2017; Graph shows quarterly % change versus year ago
-4.0%
-2.0%
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Q3 ‘17
Away from Home: 2.2%
At Home: 0.4%
Away from Home
At Home
The NPD Group, Inc. | Proprietary and confidential 5
Food Inflation & Restaurant Traffic
Since 2010, restaurant traffic has turned negative during periods of large gaps between in-home and away-
from-home inflation
Source: Bureau of Labor Statistics; Data through Q1 2017; Graph shows quarterly % change versus year ago
-5%
-4%
-3%
-2%
-1%
0%
1%
2%
3%
4%
2010 2011 2012 2013 2014 2015 2016 2017
Gap AH vs. AFH Restaurant Traffic PCYA
Q3 ‘17
Away from Home: 2.2%
At Home: 0.4%
Restaurant Traffic: 0.5%
How to Read: In Q4’16, the AH inflation
rate was 4-points lower than AFH inflation;
restaurant traffic declined slightly
The NPD Group, Inc. | Proprietary and confidential 6
Hurricanes Harvey and Irma
Restaurant
Closures Employment Agriculture/
Food Prices Gas Prices
Houston has about
13K restaurant units
and the state of
Florida has about 36K.
In days following
Harvey, shares of
brands with multiple
units in TX fell:
Wingstop -4%, Zoe's
Kitchen -2%, and
Chuy's -1%.
Source: ReCount® & CNBC
The foodservice
industry lost a net
decline of 105K
jobs in September.
The Bureau of
Labor Statistics
reported the
storms as a cause
for loss of jobs.
Source: Bureau of Labor Statistics
“Florida crops took
80-90% losses in parts
of the state” Florida
Agriculture
Commissioner
“Shoppers should
expect some
temporary price
spikes at the grocery
store” Ron Rice,
University of Florida
Source: Sun Sentinel
The national
average for regular
increased 18 cents
in the week after
Hurricane Harvey.
Long-term effects
will depend on
when large
refineries reopen.
Source: Time/GasBuddy
Economic Impact
The NPD Group, Inc. | Proprietary and confidential
Source: The NPD Group/CREST®
Grey shading indicates NPD Forecast
Total Restaurant Annual Forecast
7
Components of Spending - % Change vs. Year Ago
Dollars 2% 3% 2% 3% 3% 2% 2% 2%
Check Size: $6.65 $6.78 $6.92 $7.08 $7.22 $7.37 $7.52 $7.70
FORECAST
0%
1%
0%
0%
1%
0% 0%
0%
1%
2%
2%
2%
2%
2% 2% 2%
YE Dec'11 YE Dec'12 YE Dec'13 YE Dec'14 YE Dec'15 YE Dec'16 F YE Dec'17 F YE Dec'18
Check
Traffic
The NPD Group, Inc. | Proprietary and confidential
Source: The NPD Group/CREST®
Grey shading indicates NPD Forecast
Total Restaurant Annual Traffic (000)
Forecast
8
FORECAST
61,525,779 61,269,712 61,346,414 61,675,405 61,646,061 61,792,481 62,155,896 61,912,280 61,678,007 61,698,136
YE Dec'09 YE Dec'10 YE Dec'11 YE Dec'12 YE Dec'13 YE Dec'14 YE Dec'15 YE Dec'16 F YE
Dec'17
F YE
Dec'18
The NPD Group, Inc. | Proprietary and confidential
0.4 0.3
-0.2
0.6
0.1
-0.7 -0.4 -0.2
0.4
1.3
0.4 0.5 0.8 0.6
-0.1 -0.3
-0.8 -0.4 -0.2 -0.5
0.5
JAS'12
OND'12
JFM'13
AMJ'13
JAS'13
OND'13
JFM'14
AMJ'14
JAS'14
OND'14
JFM'15
AMJ'15
JAS'15
OND'15
JFM'16
AMJ'16
JAS'16
OND'16
JFM'17
AMJ'17
JAS'17
Source: NPD CREST®
Industry traffic grew for the first quarter in over a year.
9
Industry traffic trends
% Change Vs. Year Ago
The NPD Group, Inc. | Proprietary and confidential
9%
80%
8%
JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17
-3% -6% -3% -2% -2% -2% -3% -4% -4%
Source: NPD CREST®
QSR was the driver of industry traffic growth in JAS and the only
major segment posting any growth over the last several years
10
Segments traffic trends
% Change Vs. Year Ago
QSR
( )
Midscale
( )
Casual Dining
( )
Fine Dining/
Upscale Hotel
( )1%
2% 2% 1% 0% 0% 0% 1% 0% 1%
-2% -4% -4% 0% 1% 2% -1% 1% -3%
-4% -3% -4%
-2% -3% -2%
-4% -3% -3%
(Share of Traffic JAS'17)
The NPD Group, Inc. | Proprietary and confidential
1% 1% 3%
0% 2% 0% 1% 1% 2%
33%
30%
15%
22%
Source: NPD CREST®
Morning meal was the daypart driving industry growth on the
quarter, while all other dayparts were stable.
11
Industry daypart trends
Traffic % Change Vs. Year Ago
(Share of Traffic JAS'17)
Morning Meal
( )
Lunch
( )
Dinner
( )
PM Snack
( )
1%
-3% -2% -3% -2% -1%
0%
-1%
0%
-2%
1%
-2%
0%
-1% -1% -2% -1%
0%
6% 8% 4% 3%
-1%
2% 0%
-1%
0%
JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17
The NPD Group, Inc. | Proprietary and confidential
25%
75%
Source: NPD CREST®
Over the last year, deal visits have driven growth in the industry
on a quarter to quarter basis.
12
Industry dealing traffic trends
Deal
( )
$6.73
$7.60
(Share of Traffic JAS'17)
% Change vs. Year Ago
Non-Deal
( )
Check
Check
JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17
1% 0%
3%
1%
-2%
4%
2% 1%
3%
1% 1%
-1% -1%
0%
-2% -1% -1%
0%
The NPD Group, Inc. | Proprietary and confidential
26%
20% 21%
74%
80% 79%
QSR Midscale Casual Dining
Source: NPD CREST®
QSR deal growth driven by deal visits, while Midscale and
Casual Dining declined across deal and non-deal occasions.
13
Dealing distribution by segment
5%
PCYA = % Change vs. Year Ago
Deal
Non-Deal
PCYA PCYA PCYA
-4%
-3%0%
-8%
-3%
Distribution of Traffic – JAS'17
Topline Industry Trends
2017-2018
15
Healthy foods are important
The NPD Group/CREST® Total Restaurant YE Dec’16
Despite the indulgent factor, “healthy” is the top characteristic
consumers would like to see offered at restaurants.
* includes lodging and recreation
There’s always a new fad or trend around the corner, waiting to grab consumers’ attention. In recent years
we saw consumers avoid gluten in increasing numbers; simultaneously, more adults tried to get protein in
their diets. In the last year we’ve not only seen a decline in both of those trends, we’re also seeing fewer
consumers interested in avoiding fat. Even the push for more probiotics has slowed. Right now conditions
seem ripe for something else to take center stage.
16
What’s the next opportunity?
Source: The NPD Group/National Eating Trends® Nutrition Survey
Sodium and fat
continue to decline in
importance on the
nutrition facts label
Interest in adding
beneficial ingredients
to our diets appears to
have peaked
The trend toward
checking for protein
looks to have peaked
The trend toward adding
more probiotics and
prebiotics to our diets looks
to have stabilized
The trend toward
avoiding gluten looks
to have peaked
+
Source: The NPD Group/National Eating Trends®Nutrition Survey, years ending Feb. ‘17
17
Clean / Purity is the new mantra
Consumers increasingly seek purity in their foods and beverages and are employing different tactics to
achieve this goal. It’s important to understand which tactic is most applicable to our portfolio. Examples
include GMO-free, “clean” labels, natural/organic, and preservative-free. We tend to look at these in
vacuums, but they’re all strategic levers consumers pull to achieve their goal of purity.
ORGANIC
GMO-free
0
5
10
15
20
25
30
35
40
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14
Additives Preservatives
% Who Completely Agree With “A Person Should
Be Very Cautious In Serving Foods With ...”
Key Trend – HOME DELIVERY
Traffic Trends by Service Mode
39%
38%
20%
3%
Total Restaurants*:
Distribution of Traffic
Delivery has the smallest share but the highest growth rate across all service modes; it’s
estimated to grow at a double-digit rate in the next five years
The NPD Group/CREST® YE Dec’16*includes lodging and recreation ** compounded annual growth rate (2012 – 2016)
12 Months End Dec 2016
On Premise
Carry Out
Drive Thru
Delivery
1.7%
0.1%
0.0%
0.1%
0.1%
Delivery
Drive Thru
Carry Out
On Premises
Total On/Off Premises
Traffic % Change: 5-Year CAGR**
Restaurant
Delivered
Meals
Excluding
Pizza
Traffic
Forecast
2022 vs.
2016
+20%
20
Delivery Traffic Trends
QSR categories where delivery presence is still minimal posted strong growth in the
service mode; delivery orders placed on mobile apps increased dramatically
* total restaurants incl lodging and recreation
-7% -8%
-1%
1% 1%
5%
++ ++
++
Total Restaurants* QSR FSR
Telephone for Delivery Internet for Pickup/Delivery Mobile App Pickup/Delivery
3-Year CAGR: Delivery by Where Ordered Type
Source: The NPD Group/CREST® YE Dec’16; CAGR Calendar Year 2014-2016, ++ > 20% Traffic Growth
21
Third Party Delivery Providers
There is a plethora of 3rd party delivery providers which help make operators’ entry into the delivery
service mode an easier one
22
Reasons for Delivery Use and Revisit Intent
Convenience is the top reason for delivery; those who visited QSR because delivery is
available or ordered via internet/mobile app show a higher revisit intent.
The NPD Group/Delivery Custom Survey June 2016 and CREST® YE Dec’16
15%
18%
20%
24%
28%
28%
28%
38%
50%
Everyone I'm with can have what
they want
Delivers from restaurants I prefer
The delivery charge is reasonable
I don't have to leave where I'm at
I don't have to go out in bad weather
They are quick to deliver
It's quicker than cooking
It's easier than cooking
I don't have to leave home
Percent Reasons - Users
Q: Why do you choose to use delivery?
36%
48%
% Definitely Will Choose
2015 2016
Delivery* Users Revisit Intent:
QSR excluding Pizza
+12
* Primary reason of visit “Has Take Out/Drive
Thru/Delivery” and Delivery service mode visited
43%
58%
% Definitely Will Choose
2015 2016
Digital Delivery** Users Revisit
Intent: QSR excluding Pizza
** Delivery service mode visited and
ordered via internet/mobile app
+14
Satisfaction with Quality of Delivered Products
fries
pancakes
soup
pizza
wings
fried rice
tenders
garlic bread
Fries have below average delivery satisfaction, leading to an opportunity for our
offerings with improved hold times (seasoned/coated); opportunity for a 2nd fry, and
longer term innovation in products and delivery packaging
Source: Datassentials – IFMA Research 2017

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Economic & Industry Overview Q3 2017

  • 1. Economic & Industry Overview Q3 2017
  • 2. The NPD Group, Inc. | Proprietary and confidential 2 Q3 News Overview Amazon Increased Labor Cost & Labor ShortageU.S. Weather Events Politics
  • 3. The NPD Group, Inc. | Proprietary and confidential 3 Key Economic Metrics PCYA = percent change vs. year ago Source: Bureau of Economic Analysis/Bureau of Labor Statistics/Confidence Board/Consensus Forecast 1.5 1.4 -1.9 2.7 4.9 103.5 2.3 1.2 0.4 2.2 4.3 119.82016 2017 Food at home inflation increased for the first time since 2015. Food away from home inflation continues at a steady pace. GDP, DPI & Inflation PCYA Real GDP/DPI shown Unemployment & CCI: Monthly Rates September 2017 Unemployment remains at a healthy rate between 4% and 5%. Consumers are more confident in the present situation and expectations than a year ago. DPI growth slowed vs. prior year. GDP growth rate picked up after last year’s slump. Q3 2017 Underemployment Sep’17: 8.3% Sep’16: 9.7% GDP DPI Inflation at home (AH) Inflation away from home (AFH) Unemployment Consumer Confidence Gap has been a drag on AFH visits
  • 4. The NPD Group, Inc. | Proprietary and confidential 4 Food Inflation – Quarterly The inflation gap between at home and away from home is shrinking, but has been a strong driver of traffic declines the last 2 years. At home inflation increases in 2017 have helped drive restaurant industry traffic increases for the first time since Q4 2015. Source: Bureau of Labor Statistics; Data through Q2 2017; Graph shows quarterly % change versus year ago -4.0% -2.0% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Q3 ‘17 Away from Home: 2.2% At Home: 0.4% Away from Home At Home
  • 5. The NPD Group, Inc. | Proprietary and confidential 5 Food Inflation & Restaurant Traffic Since 2010, restaurant traffic has turned negative during periods of large gaps between in-home and away- from-home inflation Source: Bureau of Labor Statistics; Data through Q1 2017; Graph shows quarterly % change versus year ago -5% -4% -3% -2% -1% 0% 1% 2% 3% 4% 2010 2011 2012 2013 2014 2015 2016 2017 Gap AH vs. AFH Restaurant Traffic PCYA Q3 ‘17 Away from Home: 2.2% At Home: 0.4% Restaurant Traffic: 0.5% How to Read: In Q4’16, the AH inflation rate was 4-points lower than AFH inflation; restaurant traffic declined slightly
  • 6. The NPD Group, Inc. | Proprietary and confidential 6 Hurricanes Harvey and Irma Restaurant Closures Employment Agriculture/ Food Prices Gas Prices Houston has about 13K restaurant units and the state of Florida has about 36K. In days following Harvey, shares of brands with multiple units in TX fell: Wingstop -4%, Zoe's Kitchen -2%, and Chuy's -1%. Source: ReCount® & CNBC The foodservice industry lost a net decline of 105K jobs in September. The Bureau of Labor Statistics reported the storms as a cause for loss of jobs. Source: Bureau of Labor Statistics “Florida crops took 80-90% losses in parts of the state” Florida Agriculture Commissioner “Shoppers should expect some temporary price spikes at the grocery store” Ron Rice, University of Florida Source: Sun Sentinel The national average for regular increased 18 cents in the week after Hurricane Harvey. Long-term effects will depend on when large refineries reopen. Source: Time/GasBuddy Economic Impact
  • 7. The NPD Group, Inc. | Proprietary and confidential Source: The NPD Group/CREST® Grey shading indicates NPD Forecast Total Restaurant Annual Forecast 7 Components of Spending - % Change vs. Year Ago Dollars 2% 3% 2% 3% 3% 2% 2% 2% Check Size: $6.65 $6.78 $6.92 $7.08 $7.22 $7.37 $7.52 $7.70 FORECAST 0% 1% 0% 0% 1% 0% 0% 0% 1% 2% 2% 2% 2% 2% 2% 2% YE Dec'11 YE Dec'12 YE Dec'13 YE Dec'14 YE Dec'15 YE Dec'16 F YE Dec'17 F YE Dec'18 Check Traffic
  • 8. The NPD Group, Inc. | Proprietary and confidential Source: The NPD Group/CREST® Grey shading indicates NPD Forecast Total Restaurant Annual Traffic (000) Forecast 8 FORECAST 61,525,779 61,269,712 61,346,414 61,675,405 61,646,061 61,792,481 62,155,896 61,912,280 61,678,007 61,698,136 YE Dec'09 YE Dec'10 YE Dec'11 YE Dec'12 YE Dec'13 YE Dec'14 YE Dec'15 YE Dec'16 F YE Dec'17 F YE Dec'18
  • 9. The NPD Group, Inc. | Proprietary and confidential 0.4 0.3 -0.2 0.6 0.1 -0.7 -0.4 -0.2 0.4 1.3 0.4 0.5 0.8 0.6 -0.1 -0.3 -0.8 -0.4 -0.2 -0.5 0.5 JAS'12 OND'12 JFM'13 AMJ'13 JAS'13 OND'13 JFM'14 AMJ'14 JAS'14 OND'14 JFM'15 AMJ'15 JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17 Source: NPD CREST® Industry traffic grew for the first quarter in over a year. 9 Industry traffic trends % Change Vs. Year Ago
  • 10. The NPD Group, Inc. | Proprietary and confidential 9% 80% 8% JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17 -3% -6% -3% -2% -2% -2% -3% -4% -4% Source: NPD CREST® QSR was the driver of industry traffic growth in JAS and the only major segment posting any growth over the last several years 10 Segments traffic trends % Change Vs. Year Ago QSR ( ) Midscale ( ) Casual Dining ( ) Fine Dining/ Upscale Hotel ( )1% 2% 2% 1% 0% 0% 0% 1% 0% 1% -2% -4% -4% 0% 1% 2% -1% 1% -3% -4% -3% -4% -2% -3% -2% -4% -3% -3% (Share of Traffic JAS'17)
  • 11. The NPD Group, Inc. | Proprietary and confidential 1% 1% 3% 0% 2% 0% 1% 1% 2% 33% 30% 15% 22% Source: NPD CREST® Morning meal was the daypart driving industry growth on the quarter, while all other dayparts were stable. 11 Industry daypart trends Traffic % Change Vs. Year Ago (Share of Traffic JAS'17) Morning Meal ( ) Lunch ( ) Dinner ( ) PM Snack ( ) 1% -3% -2% -3% -2% -1% 0% -1% 0% -2% 1% -2% 0% -1% -1% -2% -1% 0% 6% 8% 4% 3% -1% 2% 0% -1% 0% JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17
  • 12. The NPD Group, Inc. | Proprietary and confidential 25% 75% Source: NPD CREST® Over the last year, deal visits have driven growth in the industry on a quarter to quarter basis. 12 Industry dealing traffic trends Deal ( ) $6.73 $7.60 (Share of Traffic JAS'17) % Change vs. Year Ago Non-Deal ( ) Check Check JAS'15 OND'15 JFM'16 AMJ'16 JAS'16 OND'16 JFM'17 AMJ'17 JAS'17 1% 0% 3% 1% -2% 4% 2% 1% 3% 1% 1% -1% -1% 0% -2% -1% -1% 0%
  • 13. The NPD Group, Inc. | Proprietary and confidential 26% 20% 21% 74% 80% 79% QSR Midscale Casual Dining Source: NPD CREST® QSR deal growth driven by deal visits, while Midscale and Casual Dining declined across deal and non-deal occasions. 13 Dealing distribution by segment 5% PCYA = % Change vs. Year Ago Deal Non-Deal PCYA PCYA PCYA -4% -3%0% -8% -3% Distribution of Traffic – JAS'17
  • 15. 15 Healthy foods are important The NPD Group/CREST® Total Restaurant YE Dec’16 Despite the indulgent factor, “healthy” is the top characteristic consumers would like to see offered at restaurants. * includes lodging and recreation
  • 16. There’s always a new fad or trend around the corner, waiting to grab consumers’ attention. In recent years we saw consumers avoid gluten in increasing numbers; simultaneously, more adults tried to get protein in their diets. In the last year we’ve not only seen a decline in both of those trends, we’re also seeing fewer consumers interested in avoiding fat. Even the push for more probiotics has slowed. Right now conditions seem ripe for something else to take center stage. 16 What’s the next opportunity? Source: The NPD Group/National Eating Trends® Nutrition Survey Sodium and fat continue to decline in importance on the nutrition facts label Interest in adding beneficial ingredients to our diets appears to have peaked The trend toward checking for protein looks to have peaked The trend toward adding more probiotics and prebiotics to our diets looks to have stabilized The trend toward avoiding gluten looks to have peaked +
  • 17. Source: The NPD Group/National Eating Trends®Nutrition Survey, years ending Feb. ‘17 17 Clean / Purity is the new mantra Consumers increasingly seek purity in their foods and beverages and are employing different tactics to achieve this goal. It’s important to understand which tactic is most applicable to our portfolio. Examples include GMO-free, “clean” labels, natural/organic, and preservative-free. We tend to look at these in vacuums, but they’re all strategic levers consumers pull to achieve their goal of purity. ORGANIC GMO-free 0 5 10 15 20 25 30 35 40 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Additives Preservatives % Who Completely Agree With “A Person Should Be Very Cautious In Serving Foods With ...”
  • 18. Key Trend – HOME DELIVERY
  • 19. Traffic Trends by Service Mode 39% 38% 20% 3% Total Restaurants*: Distribution of Traffic Delivery has the smallest share but the highest growth rate across all service modes; it’s estimated to grow at a double-digit rate in the next five years The NPD Group/CREST® YE Dec’16*includes lodging and recreation ** compounded annual growth rate (2012 – 2016) 12 Months End Dec 2016 On Premise Carry Out Drive Thru Delivery 1.7% 0.1% 0.0% 0.1% 0.1% Delivery Drive Thru Carry Out On Premises Total On/Off Premises Traffic % Change: 5-Year CAGR** Restaurant Delivered Meals Excluding Pizza Traffic Forecast 2022 vs. 2016 +20%
  • 20. 20 Delivery Traffic Trends QSR categories where delivery presence is still minimal posted strong growth in the service mode; delivery orders placed on mobile apps increased dramatically * total restaurants incl lodging and recreation -7% -8% -1% 1% 1% 5% ++ ++ ++ Total Restaurants* QSR FSR Telephone for Delivery Internet for Pickup/Delivery Mobile App Pickup/Delivery 3-Year CAGR: Delivery by Where Ordered Type Source: The NPD Group/CREST® YE Dec’16; CAGR Calendar Year 2014-2016, ++ > 20% Traffic Growth
  • 21. 21 Third Party Delivery Providers There is a plethora of 3rd party delivery providers which help make operators’ entry into the delivery service mode an easier one
  • 22. 22 Reasons for Delivery Use and Revisit Intent Convenience is the top reason for delivery; those who visited QSR because delivery is available or ordered via internet/mobile app show a higher revisit intent. The NPD Group/Delivery Custom Survey June 2016 and CREST® YE Dec’16 15% 18% 20% 24% 28% 28% 28% 38% 50% Everyone I'm with can have what they want Delivers from restaurants I prefer The delivery charge is reasonable I don't have to leave where I'm at I don't have to go out in bad weather They are quick to deliver It's quicker than cooking It's easier than cooking I don't have to leave home Percent Reasons - Users Q: Why do you choose to use delivery? 36% 48% % Definitely Will Choose 2015 2016 Delivery* Users Revisit Intent: QSR excluding Pizza +12 * Primary reason of visit “Has Take Out/Drive Thru/Delivery” and Delivery service mode visited 43% 58% % Definitely Will Choose 2015 2016 Digital Delivery** Users Revisit Intent: QSR excluding Pizza ** Delivery service mode visited and ordered via internet/mobile app +14
  • 23. Satisfaction with Quality of Delivered Products fries pancakes soup pizza wings fried rice tenders garlic bread Fries have below average delivery satisfaction, leading to an opportunity for our offerings with improved hold times (seasoned/coated); opportunity for a 2nd fry, and longer term innovation in products and delivery packaging Source: Datassentials – IFMA Research 2017

Editor's Notes

  1. Damage (property/food), supply chain disruption (Cavendish/other potato manufacturers still having hard time getting trucks in S FL), displaced people (workers and customers), closed days – More fires affecting CA into Q4 with record heat – world series https://www.nytimes.com/2017/09/06/us/wildfires-oregon-washington.html https://www.dallasnews.com/business/economy/2017/08/20/dallas-suburbs-boom-restaurant-labor-shortage-will-likely-mean-bigger-bills-longer-waits http://www.restaurantbusinessonline.com/workforce/rising-labor-costs-have-restaurants-scaling-back-some-benefits http://goodtimes.sc/cover-stories/santa-cruz-restaurant-labor-shortage/ https://www.cnbc.com/2017/08/24/amazons-acquisition-of-whole-foods-is-a-threat-to-everyone-even-restaurants.html https://www.cnbc.com/2017/07/18/amazons-new-meal-kit-is-already-selling-to-some-prime-members.html http://www.latimes.com/business/hiltzik/la-fi-hiltzik-graham-cassidy-20170918-story.html https://www.forbes.com/sites/antoinegara/2017/08/24/amazon-lays-out-its-whole-foods-strategy-and-shakes-up-wall-street-anew/#34140f3256f1 http://www.latimes.com/business/hiltzik/la-fi-hiltzik-cassidy-obamacare-repeal-charts-20170920-story.html
  2. Food-at-home prices and food-away-from-home prices have recently diverged. Restaurant prices have been rising consistently month-over-month due, in part, to differences in the cost structure of restaurants versus supermarkets or grocery stores. Prices at food-at-home outlets have posted lower year-over-year price increases. Restaurant prices primarily comprise labor and rental costs with only a small portion going toward food. For this reason, decreasing farm-level and wholesale food prices have had less of an impact on restaurant menu prices. Source: https://www.ers.usda.gov/data-products/food-price-outlook/summary-findings.aspx
  3. Healthy was top mention within QSR and FSR among all age groups.
  4. Commentary from Harry Balzer It seems we have entered a new phase in marketing health to the American consumer. The first phase, back in the 80s and 90s, focused on avoiding harmful substances in our food, such as fat, cholesterol, and sodium. The second phase, from the mid-90s to just a few years ago, was a move to add more beneficial substances in our diet, such as whole grains, dietary fiber, and probiotics. It appears we are in the third phase of the ‘healthy food revolution.’ In this latest evolution, consumers appear to be avoiding foods and beverages that are better for them and instead going for products that are real and not altered. Coinciding with this movement…is the increasing concern about genetically altered foods (GMOs). NPD’s latest research finds that more than half, 57%, of Americans are concerned that modified foods pose a health hazard, up from 46% a decade ago. I think we are looking for foods and beverages are they were meant to be.
  5. Top 3 growing categories for delivery QSR Burger QSR Mexican QSR Chicken