Influence of word of mouth communication towards indonesian online shopper pu...Eka Yuliana
Word-of-mouth (WOM) gives the consumer perceptions to engage in retail online shopping can include both utilitarian and hedonic shopping dimensions. To cater to these consumers, online retailers can create a cognitively and esthetically rich shopping environment, through sophisticated levels of communication, as the personal influence, online community, and also by sharing they experience. Since the effect of Word-of-mouth communications on marketing and has proven to stimulate online consumer’s perceptions, 374 person of House of Taaj Facebook users in all over Indonesia, in which 280 female (75%) and 94 male (25%) has expressed their perceptions toward online purchase intention, and Word-of-mouth. This research presumes that Word-of-mouth from another online consumers, share information and features can influence online shopping intention and entice them to modify or even transform their original shopping predispositions by providing them with attractive and enhanced interactive features and controls of buying. To achieve the research objectives and the test hypotheses, factor analysis, and linear regression are used to analyze the significant level of each variable indicator of this study.
The result of the test may conclude that the Facebook users perceived more intention to search information by online, caused of the effectiveness of time using online community to search information and review the other experience. A more positive online shopping experience led to consumers’ positive perceptions for online purchase intention. Thus, this study may conclude that indicator variable of perception that really influence the Facebook users online purchase intentions are their perception towards the effectiveness of time that they can be used to evaluate, and find information by online, and the best indicator is their online community that can deliver and influence Facebookers online purchase intention.
Presentation delivered at the Academy of Marketing Conference, Southampton (UK), July 2012. More information at: http://anacanhoto.com/2012/08/08/evidence-that-customers-use-social-media-strategically-to-get-firms-attention/
MMRSS Access Panels provide an efficient way of selecting very precise representative samples for conducting research, allowing complete confidence in the accuracy and timing of results.
Traditional methods rely on 'broad' quotas such as age, sex or social class, which are often sought independently for reasons of cost. An access panel allows the use of interlocking quotas and tight definitions to select and yield extremely targeted samples. For research requiring two or more matched samples, access panels can provide a high level of accuracy by selecting identical groups of households or individuals giving absolute confidence in the comparability of the cells.
Influence of word of mouth communication towards indonesian online shopper pu...Eka Yuliana
Word-of-mouth (WOM) gives the consumer perceptions to engage in retail online shopping can include both utilitarian and hedonic shopping dimensions. To cater to these consumers, online retailers can create a cognitively and esthetically rich shopping environment, through sophisticated levels of communication, as the personal influence, online community, and also by sharing they experience. Since the effect of Word-of-mouth communications on marketing and has proven to stimulate online consumer’s perceptions, 374 person of House of Taaj Facebook users in all over Indonesia, in which 280 female (75%) and 94 male (25%) has expressed their perceptions toward online purchase intention, and Word-of-mouth. This research presumes that Word-of-mouth from another online consumers, share information and features can influence online shopping intention and entice them to modify or even transform their original shopping predispositions by providing them with attractive and enhanced interactive features and controls of buying. To achieve the research objectives and the test hypotheses, factor analysis, and linear regression are used to analyze the significant level of each variable indicator of this study.
The result of the test may conclude that the Facebook users perceived more intention to search information by online, caused of the effectiveness of time using online community to search information and review the other experience. A more positive online shopping experience led to consumers’ positive perceptions for online purchase intention. Thus, this study may conclude that indicator variable of perception that really influence the Facebook users online purchase intentions are their perception towards the effectiveness of time that they can be used to evaluate, and find information by online, and the best indicator is their online community that can deliver and influence Facebookers online purchase intention.
Presentation delivered at the Academy of Marketing Conference, Southampton (UK), July 2012. More information at: http://anacanhoto.com/2012/08/08/evidence-that-customers-use-social-media-strategically-to-get-firms-attention/
MMRSS Access Panels provide an efficient way of selecting very precise representative samples for conducting research, allowing complete confidence in the accuracy and timing of results.
Traditional methods rely on 'broad' quotas such as age, sex or social class, which are often sought independently for reasons of cost. An access panel allows the use of interlocking quotas and tight definitions to select and yield extremely targeted samples. For research requiring two or more matched samples, access panels can provide a high level of accuracy by selecting identical groups of households or individuals giving absolute confidence in the comparability of the cells.
The Customers’ Brand Identification with Luxury Hotels: A Social Identity Per...Mark Anthony Camilleri
This study relies on the social identity perspective to explore the relationships between the consumer-brand identification (CBI) construct and the customers’ satisfaction, commitment, trust and loyalty toward hospitality brands. The methodology included a confirmatory factor analysis (CFA) that assessed the reliability and validity of previous tried and tested measures in marketing sciences. This study has supported the scales' content validity. A two-step structural equation modelling approach was used to analyze the relationships among the latent and observed constructs. The findings have reported a satisfactory fit for this study's research model. The empirical results shed light on the direct and indirect effects on brand loyalty. This contribution implies that brand trust had the highest effect on brand loyalty, and this was followed my other determinants, including; consumer-brand identification, consumer satisfaction and commitment. In conclusion, this paper identifies its research limitations and puts forward possible research avenues.
Tempo NUTRIPACK 2 is an extremely low migration and low odor sheetfed offset ink series specially developed for food packaging and other sensitive applications
The Customers’ Brand Identification with Luxury Hotels: A Social Identity Per...Mark Anthony Camilleri
This study relies on the social identity perspective to explore the relationships between the consumer-brand identification (CBI) construct and the customers’ satisfaction, commitment, trust and loyalty toward hospitality brands. The methodology included a confirmatory factor analysis (CFA) that assessed the reliability and validity of previous tried and tested measures in marketing sciences. This study has supported the scales' content validity. A two-step structural equation modelling approach was used to analyze the relationships among the latent and observed constructs. The findings have reported a satisfactory fit for this study's research model. The empirical results shed light on the direct and indirect effects on brand loyalty. This contribution implies that brand trust had the highest effect on brand loyalty, and this was followed my other determinants, including; consumer-brand identification, consumer satisfaction and commitment. In conclusion, this paper identifies its research limitations and puts forward possible research avenues.
Tempo NUTRIPACK 2 is an extremely low migration and low odor sheetfed offset ink series specially developed for food packaging and other sensitive applications
Over the last few years, the ad industry has been decisive and diligent about demanding better media quality. As a result, we've seen dramatic reductions in waste and made huge improvements in the areas of Viewability, Fraud and Brand Safety. Now it's time for the industry to set its sights on the new leading cause of waste. Join Jake Moskowitz, head of the Emodo Institute, for a glimpse into the pervasive problem of data inaccuracy. In this session, Jake will outline the causes, scope and magnitude of today's data quality issues, and discuss tactical ways to ensure advertisers get what they pay for.
Emodo is the data arm of Ericsson, the telecommunications company that powers roughly 80% of US mobile traffic.
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The papers for publication in The International Journal of Engineering& Science are selected through rigorous peer reviews to ensure originality, timeliness, relevance, and readability.
The Voice of the CustomerThe customer is always right.MACY.docxssusera34210
The Voice of the Customer
The customer is always right.
MACY’S SLOGAN
We start with a list of our customers. “Tire-kicker. Mooch.” The names come faster now, shouted out by the car dealership employees, “Dreamer. Stroker.
Lookie-Lou.” Then we ask, what do customers think of car salespeople? Silence. Then a few suggestions: “Snake oil salesman. Sleaze-bag. Crook.”
INFINITI BOOT CAMP FOR DEALERS
The customer is the enemy.
REPORTEDLY A MOTTO AMONG CERTAIN MANAGERS AT ARCHER DANIELS MIDLAND CORPORATION
The quotes at the top of the chapter demonstrate that different employees have different views of their customers. We have all experienced instances of great or lousy customer service. Customer service is important because 1
1Kabodian, A., “The Customer Is Always Right.” Quotes from http://customersatisfaction.com/book.html(June 1997).
· Customers will tell twice as many people about bad experiences as good experiences.
· A dissatisfied customer will tell 8 to 10 people about the bad experience.
· Seventy percent of upset customers will remain your customer if you resolve the complaint satisfactorily.
· It’s easier to get customers to repeat than it is to find new business.
· Service firms rely on repeat customers for 85% to 95% of their business.
· Eighty percent of new product and service ideas come from customer ideas.
· The cost of keeping an existing customer is one-sixth of the cost of attracting a new customer.
A customer is the receiver of goods or services. Typically, this involves an economic transaction in which something of value has changed hands.
Often customers are defined as internal or external customers. Internal customers are employees receiving goods or services from within the same firm. For example, management information systems (MIS) technicians and programmers view the users within their company as internal customers. Accounting departments and finance departments often have very little interaction with the bill-paying customer. However, they have customers within the firm who use their services on a daily basis. In a sense, there is an economic transaction that takes place in internal services in that service providers are funded as a result of the service they provide to the organization as a whole. Some have used an abstraction of the term internal customer to include the person at the next step in the supply chain. Therefore, the person who works at workstation 3 can be considered the customer of the worker at workstation 2.
External customers are the bill-paying receivers of our work. The external customers are the ultimate people we are trying to satisfy with our work. If we have satisfied external customers, chances are we will continue to prosper, grow, and fulfill the objectives of the firm.
Another term that describes customers is end user. An end user is the final recipient of a product or service. The term is often used by software developers who program software solutions for customers. Service firms have many ...
Break Up With Your Homepage, 'Cause I'm Bored: Moving Beyond the Universal Un...mStoner, Inc.
Two rows of navigation, a carousel, three news items, three events, three alumni profiles, a social media aggregator, and a fat footer. Look familiar? Ever hear someone say that you could take the logo off your website and it would look like every other institution out there? If you’re cringing or laughing nervously, this webinar is for you. (Ariana Grande said it best.)
We'll arm you with the tools you need to make your next website redesign, starting with your homepage, distinct and compelling.
What You'll Learn:
Why the universal university homepage phenomenon happens.
Five strategies for avoiding the “regression to the mean”.
The most important research and data to leverage in defending your decisions, educating your stakeholders, and dispelling popular myths about user experience (three-click rule, anyone?).
Key steps to take in between redesigns to set yourself up for longterm success.
Winning Strategies for a Troubled Economy for etourism forumPatrick Heuchenne
Winning strategies include digita - Richard Sedley presents surmounting challenges for troubled economy via digital strategy - etourism forum by Patrick Heuchenne
Richard Sedley presenting persuasion in design, novel mechanism for effective discovery and adaptation to customer engagement in travel - etourism forum by Patrick Heuchenne.
When marketing becomes digital in tourism. The etourism-forum presents excellent opportunity to link marketing in tourism in digital scape by N.Christodoulidou
Avantless creates leading event in emarketing for tourism to be celebrated in Limassol (Lemesos), Cyprus, bringing together 18 presentations for building know-how and awareness on how to beat recession in tourism for 2009-2010 designed by Patrick Heuchenne, Hosted by Petros Mavros
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Ecommerce Channel Management - Etourism Forum
1. Multi-Channel Management:
Opportunities for online travel
agents and suppliers
By
Dr. Natasa Christodoulidou, Ph.D.
California State University
nchristodoulidou@csudh.edu
E-Tourism Forum 2009
2. Integrating data across organizations for
most companies is very challenging
Total U.S. Online Travel Booking Revenue
SOURCE: Based on data from eMarketer, Inc.
3. Publication
• Natasa Christodoulidou, Pearl Brewer, and Cary
Countryman Publication on Comparisons of
Customer Perception in Internet Travel Selection
• Published in the Journal of Information
Technology and Tourism
4. Theories Behind E-Marketing
Better Value
• Acknowledges that consumers are most likely
to choose a product or a service because it
reflects their perception of receiving value for
the time and cost involved.
• Consumers will be more likely to use an online
website that offers them better value by looking
at:
1. The product variety,
2. The quality of product options,
3. The ability to meet their expectations, and
4. Convenience.
5. Theories (continued)
Ease of Use Theory
• The extent to which an individual feels that
using a particular technology system would not
require great effort in their part (Davis, 1989).
• Consumers will be more likely to assess what
type of online travel booking website offers
them greater value by looking at:
1. How easy it is to use a website,
2. How clear and understandable a website is,
3. How easy it is to become skillful at using a
website, and
4. Functionality.
6. Theories (continued)
Loyalty
• Is the ability to retain customers and it is the
ultimate goal of many companies.
• Consumers likely be loyal to the online booking
website that offers:
1. CRM,
2. Trustworthiness,
3. Satisfaction, and
4. Ease of switching from one website to
another website.
7. Survey
• Survey developed to measure the use of technology
in internet selection sites in travel and tourism by
the customers.
• 38 items were developed
• 5000 participants were randomly invited to
participate from an online panel of 2.3 million
participants via email and 1069 responded for a
response rate of 21.38%.
• 982 met the screening condition that they had
purchased online in the last twelve months.
9. Diapositiva 8
MR1 You may have to say here that you are using students. Justify why your study is not negatively affected by this. (e.g., they are actual
consumers [which is why they have to have a hotel stay within the last 12 month]).
Also say how many participants you are using.
Marcus Rothenberger; 03/01/2006
10. MR2
Demographic
Age Demographics
350
300
250
1=18-32
200 2=33-48
3=49-60
150 4=Over 60
100
50
0
1 2 3 4
Age Group
11. Diapositiva 9
MR2 You may have to say here that you are using students. Justify why your study is not negatively affected by this. (e.g., they are actual
consumers [which is why they have to have a hotel stay within the last 12 month]).
Also say how many participants you are using.
Marcus Rothenberger; 03/01/2006
12. MR3
Demographic
Highest Education Level
5
1= Some High School
2=High School
4 3=Some College
4= Undergraduate College
5=Graduate College
3
2
1
0 100 200 300 400
13. Diapositiva 10
MR3 You may have to say here that you are using students. Justify why your study is not negatively affected by this. (e.g., they are actual
consumers [which is why they have to have a hotel stay within the last 12 month]).
Also say how many participants you are using.
Marcus Rothenberger; 03/01/2006
14. Results
Factor 1 – Ease of Use
The website was easy to use
The website is clear
The website required very little skill to use
The website was user-friendly
The website has functions that customers need
It was easy to login to the website
Access to the website was easy
The website provided good navigation
Factor 2 – Intrinsic Value
The website offered variety
The website was of high quality
The website allowed for easy comparisons
I got the results I expected
Website maximizes convenience for recurring purchases
The website provided value
The website was new and updated.
Factor 3 – Extrinsic Value
The website is open 24/7
The website provided good promotions
The website addresses complaints in a friendly manner
The website safeguards personal information
Factor 4 – Loyalty
If I found a better website, I would switch to using the new website
Factor 5 – Decision Autonomy
I have the option to decide how I book my travel
15. Discussion
• Data showed that there were significant
differences found in the factors of loyalty and
decision autonomy.
• Loyal users are less likely to switch to another
service website if they found a comparable service
website that met their needs.
16. Results
• At a subconscious level, consumers may be
influenced by the fact that some service sites sites
save them time and therefore offer better value
than other sites.
• This holds if the particular service is considered
one-stop shopping. This may translate into
increased satisfaction, and hence increased
loyalty.
17. What are the practical challenges when designing
and implementing a more personalized approach on
the website?
• Long-term relationship and special treatment
• Every customer is different
• 5% Increase in retention rate can increase profits
by 60-100%
• Protect customer’s privacy and data security
(cultural and legal environments)
18. CRM Classification
• Customers can be divided into three zones:
• Zone of defection
• Zone of indifference
• Zone of affection
19. Understanding Social Media
• Social media refers to the tools that give the Web
its social capabilities.
• There are no set number of pages or length of
time.
• Types of social media:
• Blogs and Vlogs (video blogs)
• Internet forums and message boards
• File sharing (e,g, pictures)
• Social networking
• Wikis
• Product and service reviews
• RSS feeds
20. Social Media Optimization (SMO)
• SMO is the marketing means by which people,
companies and organizations work to get their
content as widely distributed throughout the social
media universe as possible.
• For example, after watching a video of a traveler
or a commercial on a property’s site, users can be
provided with the option to share the video in any
number of ways, such embedding the video on
their own Web site, or reposting it to a larger
community on popular social media and bookmark
Web sites.
21. Social Media Marketing (SSM)
• SSM falls primarily into two categories:
• Marketing Content Generation, and
• Viral Messaging
22. Why are social media tools, applications, and
sites so popular?
• A voice
• Consumer power
• Connectivity
• Networking
• Fame
• Second opinion
• Fun
23. The benefits of social media for
marketers
• Cost efficiency
• Broad visibility
• Pulse of the Market
• Increased Trust
• Self-Made Community
24. Customer Reviews
• Study by Texas A & M university – Gretzel et
al.2007
• Decreasing barriers to writing
• Motivation for writing reviews
• Venting negative feelings or receiving rewards
• Concern for other consumers
• Over half of respondents of the study (57.8%)
stated that they read other travelers’ online
reviews every time they plan a trip and 36.7%
read then very often or frequently.
25. Customer Reviews
• Study by Texas A & M university – Gretzel et
al.2007
• Over 80% of respondents who read online travel
reviews indicated an influence of other
travelers’ reviews on the following:
• Increase confidence in decisions
• Make it easier to imagine what the place will be like
• Help reduce risk/uncertainty
• Make it easier to reach decisions
• Help plan a trip efficiently
26. What is the secret of developing true one-to-one
relationships and customer experiences across a
varied customer base on the website?
• Failure – one fits all approach
• Be very careful how you launch your CRM
campaign
• Little secrets
• Special gesture (greetings)
• Customer feedback and customer reviews
• Making a customer feel as much comfortable with the
products and service
27. Thank You
Follow-up questions or presentation requests can be
emailed to (business cards also available):
nchristodoulidou@csudh.edu
Las Vegas Mobile number: +1 702 292 3952
Nicosia Mobile number: +99 55 49 49