This document provides instructions for using EchoSign for SugarCRM, which allows users to send documents for electronic signature from within SugarCRM. Key features include creating agreements and associating them with accounts, contacts or other records in SugarCRM. Users can upload documents to agreements, specify recipients, and send agreements for signature. EchoSign then updates SugarCRM with the signature status and stores signed documents. The guide covers creating agreements, adding recipients and documents, sending agreements for signature, tracking signatures, and canceling agreements.

1. eSignature and Contract Management Service
for
Document Version: 1.0
Date: 5/25/2011
Copyright © EchoSign Inc. 2005-2011

2. Introduction
EchoSign for SugarCRM is the only eSignature system with complete integration to
SugarCRM, delivering complete electronic signature automation in SugarCRM for e-
signatures and fax signatures. Send contracts directly from SugarCRM, view contract
history and save eSigned contracts associated the account, contact, quote and more.
About This Guide
This document is a guide for SugarCRM users to send documents, quotes and other
files for electronic signature or fax signature. SugarCRM administrators may consult
the EchoSign for SugarCRM Installation Guide.
Users can create an EchoSign agreement associated with an account, contact, quote
or other SugarCRM modules, attach files, specify recipients and send for signature.
EchoSign updates SugarCRM with the current status of the agreement and stores the
signed contract in SugarCRM once it is fully executed.
Creating Agreements
Agreements may be created through the EchoSign Agreements module or through
modules configured by a SugarCRM administrator.
Figure 1: EchoSign Agreement Edit View
Copyright © EchoSign Inc. 2005-2011

3. Creating and editing an EchoSign Agreement
1. From the Actions list on the EchoSign Agreements tab, select Create
EchoSign Agreement.
2. In the main section of the EchoSign Agreement, enter the following
information:
a. Name: Enter a name for the EchoSign Agreement.
b. Signature Type: Select the type of signature accepted for the
document. The options are e-Signature and Fax Signature.
c. I Also Need to Sign This Agreement: Indicate whether the sender
also needs to sign the agreement.
d. Remind Recipients to Sign: Select how often to remind a recipient to
sign a document. The options are Daily or Weekly.
e. Signature Order: Select the order in which the sender and recipients
should sign. This field is required if the field I Also Need to Sign This
Agreement is checked.
f. Signing Deadline: Specify a date by which a document must be
signed and returned.
g. Host Signing for the First Signer: Indicate whether the sender would
like to host the agreement signing in-person for the first signer.
h. Language: Specify the language in which the signing page is displayed
i. Message: Include additional instructions or comments for the
recipient.
3. In the Security Options section of the EchoSign Agreement, enter the
following information:
a. Password Required to Sign: Indicate whether a password must be
entered before a recipient may sign a document.
b. Password Required to Open: Indicate whether a password must be
entered before a recipient may open a document to sign.
c. Password: Specify the password to use to sign or to open a document.
d. Confirm Password: Confirm the password to use to sign or to open a
document.
4. In the Other section of the EchoSign Agreement, enter the following
information:
a. User: Specify a SugarCRM user. The default is the user currently
signed into the system.
b. Teams: To change the primary team assignment, enter the name of
the new primary team. To assign additional teams to the record, click
Select and choose from the team from the Team List, or click Add to
add team fields and enter the team names. For more information, see
“Assigning Records to Users and Teams” in the SugarCRM
Application Guide.
5. Click Save.
Copyright © EchoSign Inc. 2005-2011

4. Figure 2: EchoSign Agreement Detail View
After an EchoSign Agreement is saved, the Detail View of the agreement includes the
following subpanels:
 Documents: Upload a new document or select a document already uploaded
into SugarCRM to send for signature.
 Recipients: Any contacts listed in this subpanel will receive the documents
specified in the Documents subpanel.
 Events: Any action regarding the agreement like sent for signature, viewed
or signed is listed in this subpanel.
To edit an EchoSign Agreement, click the Edit button on the Detail View of the
agreement.
CAUTION: After an agreement has been sent for signature, the Edit button is
removed from the Detail View.
Associating a document with an EchoSign Agreement
SugarCRM users may either upload a new document or select a document already
uploaded into SugarCRM by using the Documents subpanel of an EchoSign
Agreement record.
To upload a document, click the Upload Document button in the Documents
subpanel, and a form will appear. See the “Documents Module” section of the
SugarCRM Application Guide for more information on the individual fields of that
form.
Copyright © EchoSign Inc. 2005-2011

5. To select a document, click the Select button in the Documents subpanel. See
“Viewing and Managing Record Information” in the SugarCRM Application Guide
for more information on how to manage related information in subpanels.
Figure 3: Documents subpanel
Specifying a recipient for an EchoSign Agreement
1. Click Add Recipient in the Recipient subpanel of an EchoSign Agreement.
2. Enter the following information:
a. Recipient: Select the type of recipient from the drop-down menu.
Type the name or e-mail address of the Recipient in the text field.
SugarCRM will look up the name as you type and offer a list of
selections. Select a name if a match is found. You can also click the
arrow icon to select a name from a pop-up window.
To erase the name from the field, click the X icon.
b. Role: Select a role from the drop-down menu. The options are Signer
and CC.
3. Click Save.
Figure 4: Recipients subpanel
Sending agreements for signature
When agreements are ready to be sent for signature, click the Send for Signature
button. Recipients then receive an e-mail informing them of the documents awaiting
Copyright © EchoSign Inc. 2005-2011

6. their signature. After the recipients have signed the document, the sender receives a
notification by e-mail that the document has been signed.
If the Host Signing for First Signer option is checked, clicking Send for Signature
opens a pop-up window to allow the signer to sign the document with the sender
present.
A Host Signing for Current Signer link also appears next to the Host Signing for
First Signer field, which can be accessed until the document is signed. Use this link
to host agreement signing for multiple signers, or to reopen the pop-up window if it
accidentally closed.
Figure 5: Click Send for Signature to send a document to a recipient for a signature.
Canceling an agreement
An EchoSign Agreement may be canceled after it has been sent for a signature if all
recipients have not yet signed the document. A button labeled Cancel Agreement
appears in the Detail View of an agreement after a document has been sent for
signature. Click this button to cancel the agreement.
Figure 6: After an agreement is sent out for a signature, click Cancel Agreement to cancel it or Update
Status to check the status of the document.
NOTE: If an EchoSign Agreement has been sent for a signature and the record is
deleted, the agreement is first canceled before it’s deleted.
Tracking signatures
The Events subpanel of an EchoSign Agreement tracks the status of agreements
sent for signature. To see the latest updates on an EchoSign Agreement, click the
Update Status button. This button is made available only after agreements have
been sent for signature.
Copyright © EchoSign Inc. 2005-2011

7. Figure 7: Events subpanel
Copyright © EchoSign Inc. 2005-2011