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eContracting at UnitedHealthcare
                               Facilitating the Physician Contracting Experience
                                                 Marvin Clark




© 2012 by UnitedHealth Group
                                                                           Adobe® EchoSign® | Web Contracts 2012
What We Do


     Our mission is to help people lead healthier lives

     On an annual basis, UnitedHealth Group companies touch the lives
      of more than 75 million people

     One of our key strategies is to leverage technology to help make
      the health system more efficient, cost effective and easier to use
      for everyone




© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
What We Do

    Our network:
     Approximately 730,000 physicians and caregivers

     5,300 hospitals and care facilities

     More than 154,000 dental providers and more than 66,000
      pharmacies

    In addition:
     We fulfill nearly one-half billion prescriptions

     We participate in millions of care coordination interactions




© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
What We Do, continued

      We are committed to leveraging technology to develop innovative
      solutions that address complex health transactions.

        We pay more than 725 million claims annually with 99.7%
         processing accuracy

        We auto-adjudicate 84% of our claims annually

        81% of our claims are submitted electronically each year

        We process 750 million transactions through our web portals
         annually
                                    And…
        We are enhancing our electronic contracting capabilities
© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Integration into our Overall Strategy

        UnitedHealthcare is committed to a wider use of health
         information and technology.
        By applying technology and health information, we
          create a system that encourages informed decision making,

          helps coordinate care,

          reduces waste, and

          contributes to improved delivery and health outcomes.

        Adobe’s EchoSign e-signature technology is part of our overall
         strategy to modernize the health care system.
        Make it simpler for our physician partners to do business with us.



© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Results to Date


            Paper contracting takes 5 weeks or more for a contract to be finalized
            Process has essentially remained unchanged for decades
            The EchoSign technology enables us to move into paperless contracting:
              Contract is electronically delivered to the physician for e-signature

              Completely secure environment that requires a password

              Can securely access and review the contract anywhere and anytime they
               receive email (iPad, laptop, etc.) can “sign” and return it online.
              Physicians and UnitedHealthcare each maintain a detailed electronic
               record
              Easier for the physician to do business and lowers the physician’s
               administrative/ postage costs




© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Win Win

        eContracting pilot yielded faster results.
        Median contract return rate 2 days vs. 32 days paper
        Win-Win for both the physician and UnitedHealthcare.
        Physicians are “in-network” and available in a much shorter
         timeframe




© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Where We are Headed




         Nationwide Roll-out
                       > 225,000 contracts moving from paper to electronic annually
                       Reduces cost
                       Saves 66 tons of paper in process
                       Better environmental steward
                       Expanding to other segments of UnitedHealth Group
                       Mega Mail contracting for mass mailing projects




© 2012 by UnitedHealth Group
                                                                                                                                  Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
                               Adobe® EchoSign® | Web Contracts 2012

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How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures

  • 1. eContracting at UnitedHealthcare Facilitating the Physician Contracting Experience Marvin Clark © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012
  • 2. What We Do  Our mission is to help people lead healthier lives  On an annual basis, UnitedHealth Group companies touch the lives of more than 75 million people  One of our key strategies is to leverage technology to help make the health system more efficient, cost effective and easier to use for everyone © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 3. What We Do Our network:  Approximately 730,000 physicians and caregivers  5,300 hospitals and care facilities  More than 154,000 dental providers and more than 66,000 pharmacies In addition:  We fulfill nearly one-half billion prescriptions  We participate in millions of care coordination interactions © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 4. What We Do, continued We are committed to leveraging technology to develop innovative solutions that address complex health transactions.  We pay more than 725 million claims annually with 99.7% processing accuracy  We auto-adjudicate 84% of our claims annually  81% of our claims are submitted electronically each year  We process 750 million transactions through our web portals annually And…  We are enhancing our electronic contracting capabilities © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 5. Integration into our Overall Strategy  UnitedHealthcare is committed to a wider use of health information and technology.  By applying technology and health information, we  create a system that encourages informed decision making,  helps coordinate care,  reduces waste, and  contributes to improved delivery and health outcomes.  Adobe’s EchoSign e-signature technology is part of our overall strategy to modernize the health care system.  Make it simpler for our physician partners to do business with us. © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 6. Results to Date  Paper contracting takes 5 weeks or more for a contract to be finalized  Process has essentially remained unchanged for decades  The EchoSign technology enables us to move into paperless contracting:  Contract is electronically delivered to the physician for e-signature  Completely secure environment that requires a password  Can securely access and review the contract anywhere and anytime they receive email (iPad, laptop, etc.) can “sign” and return it online.  Physicians and UnitedHealthcare each maintain a detailed electronic record  Easier for the physician to do business and lowers the physician’s administrative/ postage costs © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 7. Win Win  eContracting pilot yielded faster results.  Median contract return rate 2 days vs. 32 days paper  Win-Win for both the physician and UnitedHealthcare.  Physicians are “in-network” and available in a much shorter timeframe © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 8. Where We are Headed Nationwide Roll-out  > 225,000 contracts moving from paper to electronic annually  Reduces cost  Saves 66 tons of paper in process  Better environmental steward  Expanding to other segments of UnitedHealth Group  Mega Mail contracting for mass mailing projects © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 9. © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012