This document provides an overview of e-commerce. It defines e-commerce and discusses different perspectives and types of e-commerce including B2B, B2C, C2C. It outlines the basic process of an e-commerce transaction and discusses the history and advantages and disadvantages of e-commerce. Key terms like e-business, online shopping carts, and digital payment processing are introduced.

1. Presented by : Rana Singh
Puspendar

2. Source of PPT
• PDF]Introduction to E-Commerce - Pearson
• www.pearsonhighered.com/samplechapter/0
131735160.pdf
• ways mirrors the story of e-commerce itself.
So, let's take a closer look at Amazon's path to
preview many of the issues we'll be discussing
throughout this book.You visited this page on
28/4/15

3. Introduction
• Introduction E-commerce is an emerging concept that describes the process of
buying and selling or exchanging of products, services; and information via
computer networks including the Internet.
E-COMMERCE in different perspectives
• From a communications perspective, EC is the delivery of information,
products/services, or payments over telephone lines, computer networks,
or any other electronic means.
• From a business process perspective, EC is the application of technology
to-ward the automation of business transactions and work flow.
• From a service perspective, EC is a tool that addresses the desire of firms,
consumers, and management to cut service costs while improving the
quality of goods and increasing the speed of service delivery. From an
online perspective, EC provides the capability of buying and selling
products and information on the Internet and other online services.

4. What does E-COMMERCE?
• e-commerce the use of the Internet and the Web to transact
business. More formally, digitally enabled commercial transactions
between and among organizations and individuals.
• Buying and selling of product
• Shipping of product
• Producing financial statement
• Customer services
• Sales(MF,INC)
• product research
Why E-COMMERCE?
• Reducing cost
• Lower product cycle time
• Faster customer Response
• Improved service quality

5. Brief History
1970s: Electronic Funds Transfer (EFT)
• Used by the banking industry to exchange account
information over secured networks Late
1970s and early 1980s: Electronic Data Interchange (EDI) for
e-commerce within companies.
• Used by businesses to transmit data from one business to
another
1990s: the World Wide Web on the Internet provides easy-to-
use technology for information publishing and
dissemination.
• Cheaper to do business
• Enable diverse business activities

6. E-commerce vs. E-business
E-business -We use the term e-business to refer
primarily to the digital enablement of
transactions and processes within a firm,
involving information systems under the
control of the firm.
E-commerce include commercial transactions
involving an exchange of value across
organizational boundaries

7. The process of E-commerce
• A consumer uses Web browser to connect to the home page of a
merchant's Web site on the Internet.
• The consumer browses the catalog of products featured on the site
and selects items to purchase.
• The selected items are placed in the electronic equivalent of a
shopping cart.
• When the consumer is ready to complete the purchase of selected
items, she provides a bill-to and ship-to address for purchase and
delivery
• When the credit card number is validated and the order is
completed at the Commerce Server site, the merchant's site
displays a receipt confirming the customer's purchase.
• The Commerce Server site then forwards the order to a Processing
Network for payment processing and fulfilment.

8. Different types of e-commerce
1. Business-to-business (B2B)
2. Business-to-Consumer (B2C)
3. Consumer-to-Business(C2B)
4. Business-to-government (B2G)
5. Consumer-to-consumer (C2C)
6. Government to consumer (G2C)
7. Government-to-business (G2B) and
8. Peer-to-Peer (P2P) E-commerce

9. What is B2B e-commerce?
• B2B e-commerce is simply defined as
ecommerce between companies. About 80%
of e-commerce is of this type.
• online businesses selling to individual
consumers.
Examples:
• Intel selling microprocessor to Dell
• Heinz selling ketchup to Mc Donalds

10. What is B2C e-commerce?
• Business-to-consumer e-commerce, or
commerce between companies and
consumers, involves customers gathering
information; purchasing physical goods or
receiving products over an electronic network.
Example:
• Dell selling me a laptop

11. What is B2G ecommerce?
• Business-to-government e-commerce or B2G
is generally defined as commerce between
companies and the public sector. It refers to
the use of the Internet for public
procurement, licensing procedures, and other
government related operations
Example:
• Business pay taxes, file reports, or sell goods
and services to Govt. agencies.

12. Consumer-to-Business(C2B)
• It means consumer to business.
• It is a types of ecommerce in which customers
sells their products or services to businesses.
• Its common example is the advertisement
that people put on different sites.
Example: Priceline.com.

13. What is C2C ecommerce?
• Consumer-to-consumer e-commerce or C2C is
simply commerce between private individuals or
consumers.
• It is the type of e-commerce in which one
consumer sells its products to other consumer,
through internet or computer network.
Example:
• Mary buying an iPod from Tom on eBay
• Me selling a car to my neighbor
• OLX.com

14. G2C E-commerce
• This Model is also a part of e-governance.
• The objective of this model is to provide good
and effective services to each citizen.
• The Government provides the following
facilities to the citizens through website.
• Information of all government departments,
Different welfare schemes,
• Different application forms to be used by the
citizens.

15. G2B E-commerce
• Government-to-business (G2B) is a business
model that refers to government providing
services or information to business
organisation.
• Government uses B2G model website to
approach business organizations. Such
websites support auctions, tenders and
application submission functionalities.

16. Peer-to-Peer (P2P) E-commerce
• Use of peer-to-peer technology, which enables
Internet users to share files and computer
resources directly without having to go
through a central Web server, in e-commerce
• There have been very few successful
commercial applications of P2P e-commerce
with the notable exception of illegal
downloading of copyrighted music.

17. ADVANTAGES OF E-COMMERCE
• Faster buying/selling procedure, as well as easy to find
products.
• Buying/selling 24/7.
• More reach to customers, there is no theoretical
geographic limitations.
• Low operational costs and better quality of services.
• No need of physical company set-ups.
• Easy to start and manage a business.
• Customers can easily select products from different
providers without moving around physically.

18. DISADVANTAGES OF E-COMMERCE
• Unable to examine products personally.
• Not everyone is connected to the Internet.
• There is the possibility of credit card number
theft.
• Mechanical failures can cause unpredictable
effects on the total processes.