The document discusses the benefits of using technology, particularly Microsoft Dynamics, in enhancing citizen engagement and public safety. It highlights that social media has improved police-community relations and helped in solving crimes, with a significant number of agencies reporting positive outcomes. The content emphasizes the importance of responsible governance, cost-effective tools, and better communication in fostering safer communities.

1. Engaging and Serving Citizens
increase citizen engagement, improve service levels and citizen satisfaction

2. Safety Outcomes
Responsible Governance
Safer Communities
Private –Public Partnerships
Citizen Inclusion
Better connected and coordinated internal and cross-
agency communication and information sharing
Encouraging citizen participation in activities that help
increase public safety.
Reduction of training costs and increasing of staff
productivity
Drivers and Demands

3. 77%Of agencies state that social
media has improved police-
community relations in their
jurisdiction – IACP 2014 Survey
11B7 billion mobile
devices by 2019
78%Of agencies report that
social media has helped
solve crimes in their
jurisdiction. – IACP
Technology driven innovation

4. A dynamic platform for Law Enforcement scenarios
A comprehensive business solution that provides easy-to-use, cost-effective tools that
work with everyday productivity applications from virtually any device
Incident Management
Investigation Management
Courts & Case Management
Convict Management
Parole Management
Probation Management
Analytics &
Modelling
Security
Model
Business
Integration
Workflow
Orchestration
Social
Listening
Data & IoT
Management
Mobility &
Remote
Access
Relational
Searching &
Reporting
Microsoft
Dynamics
platform

5. Industry Stories
“The bottom line is that more criminals
are being captured, making the streets
safer.”
-- Dave Orford
Durham Assistant Chief Constable
“From before deploying Microsoft
Dynamics CRM to now, public trust in
the department has increased.”
-- Paul D’Auria, Captain, Orange
County Sheriff's Department
Durham ConstabularyOrange County Sheriff’s Department UK Supreme Court
“Our experience shows how the cloud-
based model can transform the way
organizations operate, reducing costs while
maintaining the right levels of security.”
-- Paul Brigland, Supreme Court of the
United Kingdom, Head of ICT

6. Trusted Cloud Openness Partner Ecosystem Citizen Centric
Resolve case issues
more quickly
Deploy resources more
effectively
THE MICROSOFT DIFFERENCE
Realize a safer future today
Translate modern changes into opportunities to protect your citizens
Communicate easily
with those you serve

7. Next steps
» Discover more on Microsoft Dynamics in public safety
» Try Microsoft Dynamics for yourself
» Learn more about technology in public safety

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