[DW&EU] - Bridging the Gap - Connecting IT and the Business to drive successful Adoption Antje Lamartine

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2020
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Bridging the Gap: Connecting IT and the
Business to drive successful Adoption
Antje Lamartine

2. Join us on September 12
… and let’s celebrate 5th Anniversary!
SPS Warsaw Team
Tomek, Edyta, Marcin

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Sponsors and Partners

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• Sr. Customer Success Manager @ IF-Blueprint
• Change Management & User Adoption
• Certified Change Practitioner
• SP2010 / SP2013 / SP2016 / O365
• My Passions: Learning, Passing on my Knowledge, Knitting, Skiing
• People, People, Peoplee
https://www.linkedin.com/in/antjelamartine/
https://www.xing.com/profile/Antje_Lamartine/cv
@AntjeLamartine
Antje Lamartine

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Getting to know you…
• Mentimeter

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We are going to the Cloud!
 GDPR / Security & Identities
 Licenses
 Teams, OneDrive, SharePoint….
 Network
 ….

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Technology did
not solve the problems

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Source:https://iainfielding.com/

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€

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Pilot groups
Communication
Training
Champion Programs

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Delivery of solutions, not just software
Provide added value
Build partnerships with
the business

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The Path for IT

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Knowthebusiness
• Understandthecontext
Knowyourownvalue
• Towardsthe wholecompany
• Towardscertaindepartments
Knowyouraudience
• Understandtheirgoals
• Bewareoftheir challenges

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Communication
• Online andin person
Change competencies
• Inspire people to win them over
• Remainflexiblewithin the givenboundaries
Socialcompetencies
• Empathy– walkin theirshoes
• Generalawarnessofhottopics
• Serviceorientation

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• Don‘twaitfor permission(rather askforforegiveness
later)
• Within& outsideyour organisation
• Prepare togive firstbeforeyouwill receive
• Makeita habit to„give“–opportunitieswill arise
(constantdripping wearsthe stone)

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• Createawarness
• Recognizehurdles
• Understandtheculture
• Developsolutionsin collaborationwiththe
business

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• Understand whichO365 products support
smarter collaboration
• PrioritizeO365productrollout
• Understand what team members need, not
what you thinkthe need
• Gather valuable informationfor User
Adoptionmeasures

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As a team member in x department (team)
I want to (description of the action )
I know I am successful when (success measure)

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As a team member in Sales
I want to have a single version of a document that can be
accessed by all colleagues for editing
I know I was successful, when our Team was able to
prepare and deliver a proposal on time and the proposal as
well as supporting documents are stored centrally

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User
Needs

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MilestoneProject-Kick-Off Go-LivePlanning Adoption
Focus: Technical (IT)
Focus: People (IT und Business)
Discovery & Analysis
Definition Use Cases
& User Personas (Analyse)
Technical decisions
based on actual
needs
Install, Configure, Deploy…Governance & Security…
Pilotgroups, Communication, Training…

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We bring CHANGE!

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„The only thing that is constant is
change“ - Heraklit
Hurdles to Change
Fear
… of the Unknown
… of the lack of competence
… of the change in Status Quo

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AwarenessA
DesireD
KnowledgeK
AbilityA
Reinforcement®R

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be the Change
you Wish to See
in the World.

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We are doing this for the first time 
We’d love to hear you feedback!
http://bit.ly/SPSWarsaw2020Online_Survey

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Thank you!
Meet us in-person on September, 12th at Polish Microsoft’s Office!