1. DWAYNE ROBERTS
86 Laburnum Drive, Newport, South Wales, NP19 9AN
Email: mikey_dmr@hotmail.com
Tel: 01633904713
Mob: 07411423881
Personalprofile
Customer focused, problem solving, motivated and driven individual with some level
of legal, commercial and business knowledge as well as good oral and written
communication skills and a flexible approach to work. I am seeking a career in
Business Consulting or a customer related opportunities such as customer Service,
Administration or Court Security.
Key Skills
I am very knowledgeable in the areas of Marketing, Contract and Commercial Law,
Customer Service and Management. I am also very competent with other subject
areas such as Economics and Managing people. I am a frequent user of LinkedIn,
Facebook and Microsoft Office, including Word, Excel, PowerPoint and Access.
Educationand Qualifications
2013-present University of South Wales, Newport, BA (hons) Business and Law. 2.1
in first and second year exams
 Just completed an 8000 words dissertation entitled: Male Victims of Domestic
Violence: Exploring this ultimate taboo.
2012- 2013 University of Wales, Newport, Access to Higher Education Diploma
2002 –2003 Heart Trust National Training Agency - Kingston, Jamaica, NVQ Level
One Sales and Customer Service
Employmenthistory
2009- 2013 Security/Customer Service Officer/Reception, Securitas Security
Services, Newport
 Ensure the safe and secure running of jobcentres
 Ensure that the staff and public who uses the jobcentres are safe
 Patrol clients’ property
 Monitor CCTV and download incidents for the Police
 General Reception duties at Welsh Water, Cardiff

2. 2009 -2012 Care Assistant/ Cleaner, Staff247, Cwmbran
 Assist elderly service users to maintain their independence
 Assist with Bathing and toileting of service users
 Assist with feeding service users
 Assist teenagers with mental disabilities.
2009- 2009 (August-October) Cleaner (Part-time), Wilcox House, Cardiff
 Responsible for emptying garbage
 Cleaning offices and toilet
 Vacuuming landing area
2003-2008 Sales and Customer Service Supervisor, H & L TruValue, Kingston
Jamaica
 Provide help and advice to customers using your organisation's products or
services;
 Communicate courteously with customers by telephone, email, letter and face to
face;
 Investigate and solving customers' problems;
 Keep accurate records of discussions or correspondence with customers;
 Produce written information for customers, often involving use of computer
packages/software;
 Assist with developing feedback or complaints procedures for customers to use;
 Assist with improving customer service procedures, policies and standards for
your organisation or department;
 Meet with managers to discuss possible improvements to customer service;
 Assist with the training and supervising of new staff to deliver a high standard of
customer service;
Further positions of responsibility
2009-present Youth Teacher and Children Counsellor and leader at my local church
 Teach and promote Christian principles among the youth and children.
Languageskills
Intermediate level Spanish
References: Available on Request.