1. 5-6 February 2015
Hacettepe University, Ankara, Turkey
Daniel Weiss
Addressing Changes
in Libraries
Workshop Program

2. your journey 5
8
INSIGHTS
Give your insights
7
In-service
training
5
100%
intense
& practical
questions
You meet your colleagues.
Library INNOVATION
starts 1
2
3
4
9
Next
day
FOLLOW
UP
DW mission 1.1
mission 1.2
YOU ARRIVE & START
Put your Polaroid on the wall and get connected
Empathy
map
We feel in.
Avoiding SCARF
Understanding your
mission
WHO YOU
ARE
Let’s find out.
ALIGNMENT
(a) You check your
alignment skills
GO
COFFEE
20’
Social media
(a) Impacting Librarians
(b) Impacting the user connection.
(c) Impacting education services.
(d) New service definition
GO to
lunch
60’
15’
5’
15’
THE METRO MINUTE MAP
15’
48’
15’
30’
60’
user
service
design
70’
GO
COFFEE
30’
5 new
smart
65’
20’
6
HR
SKILLS
15’
DT
AM
Definition

3. your journey 6
19
INSIGHTS
Give your insights
18
BMYOU
PINT
16
100%
intense
& practical
JOURNEY
MAP
DEFINITION
10
13
14
15
21
12
DW
YOU ARRIVE & START
You play storytelling
Sum up
Put in place library
services
Create stakeholder Map
AFINITY
MAP
GO
COFFEE
30’
JOURNEY MAP
PRESENTATIONS
GO to
lunch
60’
15’5’
20’
THE METRO MINUTE MAP
15’25’
15’
30’
75’
GO
COFFEE
30’
30’
17
60’
11
EXPLAIN
CONNECTIONS
PROTO
TYPE
30’
BMYOU
Presentati
on
60’
Crowdfunding
platform
Get team insights
In-service training
20
SMART
SERVICES
15’
22
WE REFLECT ON RESULTS
15’
Final

4. Depicting the idea in the Metro fashion: This is ingenious. This is a perfect match for the illustrious John Sweller
and his “Cognitive Load Theory and Instruction Design”. The project idea, although complex per se is depicted
with a re-presentation of a sub-way network. In this way the observer knows that the difficulties in managing new
concepts (learning) will be overcome, as he/she is guided through the different stations. In addition the map is
offering a good chance for roving around the concepts: one picked up at a time, does not eliminate the value of
the other “stations” , and more important the map is the assistance tool for orientation. So the observer/traveler
feels secure, as he/she knows that he/she may process the map gradually. As everyone knows what a metro
map is, the metaphor which is 100% successful, as it lowers the extraneous load to zero, so that parallel
processing of the working memory is kept at the accepted 250 millisecond. In addition the germane load (new
stations, that require learning), is served by the different station boxes. Short term memory is very well addressed
throught the color combination and the guiding metro line. Long term memory helps reducing mental efforts as
it uses prior knowledge (metro map) to master the concept map.
So instead of presenting the workshop program in a traditional way of timing we give the participants the Metro
Minute stops and explain their triple inner journey. The Metro line is in fact the Journey Map of the workshop
where the participants get to:
.know who they are
.learn knew methodologies (because if they want to innovate they need to learn new things)
.design new services (they play the role of service designers not librarians)
Why we have to put the emphasis on service design?
We’ve progressed from a society of farmers to a society of factory workers to a society of knowledge workers.
Now we’re progressing yet again—to a society of creators and empathizers, of pattern recognizers and meaning
makers. We’ve moved from an economy built on people’s backs to an economy built on people’s left brains to
what is emerging today: an economy and society built more and more on people’s right brains.
THE METRO MINUTE MAP