http://intelligenttravel.com.au/

1. CHAPTER NINE
What To DO!

2. Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
For those that don’t think they have something in place
right now, before you do or buy anything, follow this
checklist first, then act:
q Read and understand all the legal requirements in
your city, state or region
q Develop a risk management system and strategy that
is relevant to your specific business activity and needs
q Plan and implement adequate, dedicated resources to
maintain and improve your systems and strategy
q Ensure you have processes and procedures to identify
and manage risk at every stage of the travel activity
q Educate, train and support employees and managers
to use all the systems and procedures, including
updates
q Audit and verify the system works from start to finish
“ The employer’s duty to ensure the
health, safety and welfare of their
employees would extend to
ensuring that employees are not
exposed to security risks”
-­‐
Inspector
Nguyen
v
Western
Sydney
Area
Health
Service
[2003]
NSWIRComm
268
(Australia)
Page 30

3. Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
For those that believe they have a compliant travel
health, safety and security system, check your system
against this list :
q Produce the list with all the official terms of
reference, legal and regulatory standards
q Write the specific legislation name in which you are
compliant or exceed onto the printed version of your
risk assessment, safety management plan or risk
reduction strategy. Document the gaps.
q Document how and where the solutions and approach
are relevant to your business, a traveller selected at
random and a destination in which your company
travels.
q List the specific resources, costs and budgets
allocated to travel risk management
q Review 5 random travel risk assessments for your
travelling employees
q Show the audit and review process for the past 3
years
How many boxes can you tick with confidence?
“ This includes risks not only to
employees’ physical safety but to
their psychological safety as well”
-­‐
Derrick
v
Westpac
Banking
Corpora3on
[2006]
NSWIRComm
76
Page 31

4. Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
As with all things business, have
a documented, actionable plan
the covers all the elements and
references support documents
and resources as required.
Ensure that all plans,
assessments and resources are
location based, specific to your
business and the destinations to
which your company travels.
Apply the process to every single
person, inclusive of risk
identification, assessment and
selected education or modifiers
to support business travel.
Identify hazards and risk
management focus areas
associated with each journey and
means of travel, duration and
type of activity undertaken.
Page 32

5. Duty of Care: A Buyer’s Guide to Travel Health, Safety and Security
Collect all the facts and complete
a full risk assessment process
before selecting modifiers or risk
management solutions or
purchasing services.
Make sure your solution is
adaptive to support current
travel, trends and future
forecasts or run the risk of being
quickly irrelevant or ineffective.
Apply it routinely and improve
and adapt as required. Feed data
and results back into your
approach, obtained from actual
traveller activity and results.
Test your assumptions routinely
and in the wake of events or
circumstances that affect your
company or similar traveller
demographics whenever
possible.
Page 33

6. If you’re interested in understanding
how to instantly evaluate, educate
and monitor the risk for every single
traveller and business trip as part of
your travel health, safety, security
and risk management
“
What begins as a workplace extension,
ends in a business anywhere opportunity
”
-­‐
Tony
Ridley
CEO
Intelligent
Travel