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Is dcom more important than data centre design
- 1. 1 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Is Data Centre Operations more important than Design ? Presented by Barry Elliott of Capitoline This is an extract from a webinar. If you would like to see the full webinar please contact us at http://www.capitoline.org/ask-an-expert/ or would like a copy of the white paper that accompanies this presentation then please register at http://www.capitoline.org/is-data-centre-management- more-important-than-data-centre-design/
- 2. 2 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org What is important to Data Centre Managers ? • Reliability • Security • Efficiency • Maintenance • Capacity, growth and upgrades
- 3. 3 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Reliability - Mean time to failure From Capitoline’s recent research we found • 219 major data centre failures in 60 months, and that’s just the ones made public • If we presume this is at best half of all failures then a data centre goes down somewhere twice a week • And that’s excluding individual equipment failures • Average downtime 12.5 hours per major incident • From 20 minutes to 8 days • Six of the data centres were considered written-off after fire or flood
- 4. 4 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Failure mechanisms If we remove IT problems we can look purely at the Facilities Management problems Power 43% HVAC 7% Fire 21% Attack 9% Environment 6% Unknown/Other 9% Fire malfunction 5%
- 5. 5 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Design • Better design • More thought about location • Adequate fire suppression methods Operations • Testing of all systems, not just components • Proper maintenance plans • Monitoring • Business processes Almost every major failure can be avoided
- 6. 6 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Designing for Reliability • TIA-942 describes four Ratings of fault tolerance • BICSI-002 and EN50600 describe four Classes of fault tolerance • The UpTime Institute describes four Tiers of fault tolerance The engineering philosophy in each case is very similar
- 7. 7 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Designing for resilience The concept of Ratings/Classes and Tiers in a data centre Rating 1. Enough items to do the job Rating 2. Redundant items Rating 3. Concurrently maintainable. • Any item or path can be taken down for maintenance and the system will still operate Rating 4. Fault tolerant • The same as Rating 3 but will automatically cope with failures without human intervention
- 8. 8 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Managing for resilience Not having an operational process plan means that even a data centre built to Rating 4 standards will not even operate at Rating 1 reliability levels as things will inevitably go wrong Fatal Examples • A data centre failed because the standby generator was left in manual rather than automatic mode. When the power failed, the generators didn’t start. It wasn’t anybody’s job to check this • A data centre failed because the fire suppression system was set to manual rather than automatic. It burned down. It wasn’t anybody’s job to check this • A data centre failed because temperature sensors were full of dust. Equipment went into thermal runaway. It wasn’t anybody’s job to check this
- 9. 9 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Design and Management Standards Design Standards • EN 50600 • TIA 942 • BICSI 002 Management Standards • ISO 9000 • ISO 14000 • ISO 27000 • ISO 50000 • ISO 55000
- 10. 10 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org General ISO management standards aren’t enough ISO 27000 isn’t enough on its own ISO 9000 Quality management ISO 14000 Environmental management ISO 50000 Energy management ISO 55000 Asset management ISO 27000 Information security management DC Energy management ISO 30134 EU Code of Conduct EN 50600-4 General management standards Data centre standards You need EN50600 to prove compliance to Section 11 of ISO 27001/2 “Supporting utilities” Note that ISO 45001 H&S, will be required. This is currently BS OHSAS 18001
- 11. 11 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Main causes of failure • Location • Building architecture • Computer room layout • Power • Cooling • Fire detection and suppression • Data cabling • Physical security • Building Management Systems What’s important in data centre design? Covered in detail by EN 50600 and TIA942 No Single Points of Failure!
- 12. 12 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org What’s important in data centre management? • Understanding failure mechanisms • Good Housekeeping within the data centre • Optimised equipment layouts • Understanding the power train • BMS and status monitoring • Policies and procedures to manage a data centre • Essential maintenance • Health and safety requirements • Fire policy • Physical Security policy
- 13. 13 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org They are both equally important. Without good design and good operations management we will not have good • Reliability • Security • Efficiency • Maintenance • Growth and upgrades Is Data Centre Operations more important than Design ?
- 14. 14 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org physical plant maintenance arrangements Day-to day operation of the data centre DR mode operations Processes Equipment & maintenance manuals Operations manual Business continuity and disaster recovery plan Documentation Building and operating a reliable data centre Understand customer requirements Design the data centre Build the data centre Delivering the data centre COMMISSIONING Designer’s involvement Operations
- 15. 15 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org So how do you get the right balance ?
- 16. 16 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Independent Data Centre Consultants We can help… Training Audit Design Operations
- 17. 17 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org • Train yourself and your staff in datacentre design and operations • Align your training with the International Standards • Look for European Qualification Framework, EQF, approved training But you can also help yourself…..
- 18. 18 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Content: • Data Centre spaces • Raised access floors • Racks and location • Cooling • Power • IT grade Earthing • Cable containment • Fire systems • Cabling system design 3 day DCD - Data Centre Design EN50600 Tiers & Classes TIA942 EU Code of Conduct PUE ASHRAE
- 19. 19 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Exercises: • Design a data centre building layout • What rooms are needed? • Where should they go? • Design the computer room layout • What is the most efficient rack layout? • Where should the cooling go to maximise efficiency? • Calculate Cooling requirements • How much cooling do you need? • Calculate the size of the power systems (generator, UPS etc.) • How much power do you need? • What size should the generator be? • What size should the UPS be? 3 day DCD - Data Centre Design
- 20. 20 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org 2 day DCOM - Data Centre Operational Management • Understand what can go wrong • How you can prevent it happening • Learn how to improve • Reliability • Efficiency • Security • What procedures are needed?
- 21. 21 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org 2 day DCOM - Data Centre Operational Management
- 22. 22 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Get Certified + =
- 23. 23 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Capitoline’s DCE - Data Centre Expert qualification is approved as an European Qualification Framework Level 5 Qualification Capitoline Data Centre Expert Qualification BICSI recognise DCE training for Continuing Education Credits (CECs) CIBSE recognise DCE training as Continuing Professional Development (CPD) + =
- 24. 24 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org Matt Flowerday BSC (Hons) Electrical and Electronic Engineering MBA Over 30 years experience 18 years owner/CEO of IT/Engineering integrator Founding partners of Capitoline since 2006 Written training courses Trained hundreds of data centre staff Audited over 100 data centres Member of 50600 data centre standard committee Designs and peer reviews of designs for data centres in UK, Europe, Middle East and Africa Barry Elliott Instructors
- 25. 25 ©2015CapitolineLtd DESIGN: OPERATIONS:AUDIT:TRAINING www.capitoline.org This is an extract from a webinar. If you would like to see the full webinar please contact us at http://www.capitoline.org/ask-an-expert/ or would like a copy of the white paper that accompanies this presentation then please register at http://www.capitoline.org/is-data-centre-management-more- important-than-data-centre-design/ Thank you for watching
Editor's Notes
- Acknowledgements Capitoline would like to thank those organisation whose information or images appear as part of this training course. Each contribution is acknowledged where it appears in the course material. Please note that Capitoline has no affiliation with any manufacturer and the use of images and information provided by others does not represent an endorsement by Capitoline as to their fitness for purpose. Copyright All materials relating to this course are subject to copyright owned by Capitoline Ltd. No part of these materials may be copied or distributed either in paper or electronic form without the express written permission of a Director of Capitoline Ltd. Disclaimer Every attempt is made to ensure the accuracy of information provided during this course. However, Capitoline td accepts no responsibility for any consequences arising directly or indirectly from the use of this information. All information included in this course has been generated by Capitoline Ltd as original or has been obtained from open sources such as the internet. If there is anything within you feel should be removed then please contact Capitoline Ltd.
- The inspiration for Tiers in a data centre comes originally from The Uptime Institute. And the general principles of the different Tier levels are given here. However, whereas the Uptime Institute definition is more of an engineering philosophy, the TIA 942 gives a detailed and prescriptive list of design criteria to meet a particular Tier level. We will see examples of this throughout the course.
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- checking that power is maintained to the IT load.
- Welcome to Capitoline’s Data Centre Operational Management (DCOM) training course. Acknowledgements Capitoline would like to thank those organisation whose information or images appear as part of this training course. Each contribution is acknowledged where it appears in the course material. Please note that Capitoline has no affiliation with any manufacturer and the use of images and information provided by others does not represent an endorsement by Capitoline as to their fitness for purpose. Copyright All materials relating to this course are subject to copyright owned by Capitoline LLP. No part of these materials may be copied or distributed either in paper or electronic form without the express written permission of a Director of Capitoline LLP. Disclaimer Every attempt is made to ensure the accuracy of information provided during this course. However, Capitoline LLP accepts no responsibility for any consequences arising directly or indirectly from the use of this information. All information included in this course has been generated by Capitoline LLP as original or has been obtained from open sources such as the internet. If there is anything within you feel should be removed then please contact Capitoline LLP.