This document outlines the key perspectives - customer, operational, financial, and strategic - that are important to consider for a new retail approach. The customer perspective focuses on acquisition, relationships, and personalized experiences. Operationally, opportunities exist in location optimization, omnichannel, and data-driven decision making. New metrics, revenue streams from services, and financial models are important from a financial perspective. The strategic perspective ties these perspectives together with a frictionless, convenient experience.

2. STRATEGIC
PERSPECTIVE
CUSTOMER
PERSPECTIVE
OPERATIONAL
PERSPECTIVE
FINANCIAL
PERSPECTIVE
NEW
RETAIL

3. Customer acquisition and retention
Data capture
Customer relationship and
engagement
Delivery and fulfillment
Service platform
STRATEGIC
PERSPECTIVE

4. Data empowered location,
assortment, pricing, promotion,
inventory and workforce
management
Omnichannel
OPERATIONAL
PERSPECTIVE

5. New KPIs
New revenue model
(services, vendors, recurrent)
New financial model
FINANCIAL
PERSPECTIVE

6. Frictionless
Easy
Convenient
Personalized
Highly experiential
CUSTOMER
PERSPECTIVE

7. STRATEGIC
PERSPECTIVE
CUSTOMER
PERSPECTIVE
OPERATIONAL
PERSPECTIVE
FINANCIAL
PERSPECTIVE
NEW
RETAIL

8. Thank You!
Alberto Serrentino