Danielle J. Powers implemented automated processes that streamlined admissions, registration, and financial aid services at her institution. She created rules-based acceptance letter generation and marketing campaigns, automating processes that previously required over 30 hours of weekly work. Powers also automated the student refund process, eliminating over 100 hours of overtime per semester, reducing overpayments by $300k annually, and ensuring compliance with financial aid regulations. Additionally, she coordinated system updates and testing, scheduled implementation dates, documented issues, and provided training to facilitate new tools and processes for students and staff.

1. Danielle J. Powers
Technical Skills, Responsibilities & Achievements
Implemented Communications Management for Admissions and Registration Services
- Student application importing and processing (removing duplicates, quality checks)
- Created automated acceptance letter process
o Populated tailored information for each student dependent upon a series of rules including
matriculated/non-matriculated status, program of study, and requirements for selective programs
o Reduced acceptance letter processing time from 30+ hours a week to 2 hours per week, allowing the
reassignment of an FTE
- Designed and executed marketing campaigns to applicants and returning students
o Students received a series of communications in paper (letters/postcards) and electronic formats
o Collaborated with academic areas to create welcome letters from area Dean’s
o Emails created in HTML
o Information included based off of system rules setup to look at whether students had applied for financial
aid, met with advisement, and registered for classes
o QR codes included in print materials with links to current and upcoming registration events
Reworked Student Refund (Stipend) Process
- Replaced manual refund creation with an automated refund process within Colleague
o In conjunction with programming staff, created a series of queries used to break down students into smaller
cohorts based on parameters which enabled refunds to be calculated within Colleague
o Created step-by-step process documentation
- Resulted in the elimination of 100+ hours of overtime per semester
- Reduced the loss due to overpayments by $300K per year
- Processing times brought to Title IV standards, resulting in zero audit findings for the first time in five years
Responsible for coordinating quarterly system updates for Ellucian Colleague and WebAdvisor
- Review all updates and patches, evaluating possible impact to current functioning
- Schedule and oversee college wide testing including student services staff, faculty, and students
- Evaluate scheduling for go-live dates in relation to the college calendar to minimize impact to students and staff
(registration, grading, refunds)
- Document and communicate issues and concerns to IT staff
- Collaborate with IT to resolve issues
- Testing in the live environment upon installation
- Communication to end users of new tools and processes
o Providing Formal Training
o Creating Step by Step process documentation
Other Technical Skills:
Software/Tools: Ellucian Colleague & R-25, WebAdvisor, Hyland Onbase, ODS, School Dude, QuickBooks, OneSolution,
WMS Work Management System, Informer, QueryBuilder, Access, Microsoft Query
Languages: SQL & HTML