Douglas N. Heller has extensive experience in IT systems and project management. He has over 30 years of experience supporting mainframe and distributed systems. His background includes roles managing CICS environments, SAP systems, and HR systems from Kronos and ScheduleSoft. He has a degree in Computer Science and holds several technical certifications.

1. Clifton StrengthsFinder Talents
Arranger Context Responsibility Consistency Harmony
DOUGLAS N. HELLER
1311 South 163rd
Avenue, Omaha, Nebraska 68130-1422
Cell: 402-330-7359 Email: doughc7adv@aol.com
LinkedIn Profile: doughelleromaha
BACKGROUND SUMMARY
Extensive application & systems experience utilizing a wide range of software with a strong
background in project management and customer support. Communicate well with internal and
external customers. Demonstrated experience in change and project management, problem
solving, business knowledge, training and organization.
EDUCATION
BS Computer Science, Minor in Physics and German
Doane College, Crete, Nebraska
CompTia A+ and Network + certified
* Completed Microsoft Certified Systems Engineer 2000 course work (MCSE)
ITIL Foundation certified
SAP E2E100 – Root Cause Analysis certified
SAP E2E200 – Change Control Management certified
SAP E2E300 – Integration and Automation certified
SKILLS
 Kronos (iSeries & WFC)
 ScheduleSoft
 Project Management
 ZOS Mainframe support
 Symmetry (AMAG)
 Windows
 Microsoft Outlook
 iSeries Support
 Scripting
 Excel
 Word
 Access
 Business perspective  Agile/ADKAR trained  PowerPoint
PROFESSIONAL EXPERIENCE
ConAgra Foods, Inc., Omaha, Nebraska Oct. 2006-present
Systems Analyst May, 2008 to present
Served as Systems Analyst in the Human Resources Time and Labor space. This
position included configuration setup and changes and production support issues in
Kronos (both in iSeries and WorkForce Central (WFC) environments). WFC &
ScheduleSoft ran on Windows platform utilizing MS SQL databases.
 Migrated twelve plants to Kronos iSeries when company was in acquisition
mode. Migrated 13 plants to Kronos WFC 7.0 platform.
 Upgraded the ScheduleSoft labor scheduling environment thru 5 upgrades
(application, database and OS).
 Collected business requirements for migrations and managed migration projects
and many other work requests as submitted via Agile and ADKAR
methodologies.
 Supported third party and custom applications that ran on Oracle 11 database
environments: Easy Lobby and in-house written Infofinder applications.
 Symmetry (AMAG) building access management system & Kronos WFC 7
utilized MS-SQL databases.
 Advanced knowledge of applications that utilize Citrix and providing production
support for those applications (Kronos & AMAG).

2. Clifton StrengthsFinder Talents
Arranger Context Responsibility Consistency Harmony
Douglas N. Heller Page 2
PROFESSIONAL EXPERIENCE continued
Sr. Systems and Network Administrator Oct., 2006 – May, 2008
Served as System Service Owner (SSO) for AS/400-Mainframe environment.
Positioned as the “technical” expert for the AS/400 and Mainframe platforms in an
Operations environment from October, 2006 to June, 2007. Served as Business System
Service Owner on the ISS Problem Management team. Lead efforts to drive to root
cause on incidents to eliminate issues from the Information Systems environments.
 Managed the Operations documentation in a constantly changing environment.
 Managed and resolved escalated requests via the internal incident management
process.
 Managed projects across each system as needed.
 Problem management coordination across several environments
 Researched and developed the Integration Services for the NCO overview course
ARTECH INFORMATION SYSTEMS, Morristown, New Jersey April-Sept., 2006
CICS System Programmer
Served as a CICS System Programmer for a large customer of IBM Global Services
outsourcing environment. Daily contact with client included problem resolution and
managing the change environment for customer service requests. Managed CICS
related projects for the customer across five system lpars.
 Migrated maintenance of OEM software across the sysplex.
 Managed daily requests via the internal change process.
 Managed projects across each system as needed.
INFOCROSSING, formerly (i) Structure, LLC, Omaha, Nebraska
April, 2000-January, 2006
CICS System Programmer
Served as primary CICS System Programmer for five mainframe customers in an
outsourcing environment. This daily contact with each client included problem resolution
and managing the change environment for customer service requests. Managed all
CICS related projects for each customer. Served as backup contact for six additional
clients. In addition, migrated several new customers into the Omaha Data Center.
 Migrated customers from CICS/ESA 4.1 to CICS/TS 1.3 and subsequently to
CICS/TS 2.3 and several maintenance levels.
 Installed and administered the following OEM products: AbendAid/FX,
Xpeditor/CICS, CA-DADS Plus, CA-Intertest for CICS and CA-Symdump for CICS,
CA-Sysview and CEMT Batch, Gentran and MQ-Series. Installed several IBM
software products via SMP/E.
 Developed skills on the following OS/390 operating environments: JES2, JES3 and
limited exposure to VM/VSE. Migrated several customers from OS/390 2.4 to
OS/390 2.7 to OS/390 2.10 to Z/OS 1.4. Upgraded OEM software for each OS
upgrade.

3. Clifton StrengthsFinder Talents
Arranger Context Responsibility Consistency Harmony
Douglas N. Heller Page 3
PROFESSIONAL EXPERIENCE continued
Sept. 1985-March, 2000
EXPERIAN, formerly Metromail Corporation, Lincoln, Nebraska
IT Technical Specialist April 1995-March, 2000
Served as CICS System Programmer for company division needs as well as parent
company location across 3 LPARS. Maintained CICS environment on a daily basis and
upgraded CICS and MVS software products as needed. Provided backup services for
ACF2 administrator and implemented ACF2/CICS resource rules as needed.
 Selected by company to be the sole participant at technical conferences to learn and
administer system upgrades from CICS.
 Oversaw implementation of new products and services by personally upgrading
system software via SMP/E that improved application performance.
 President’s Award finalist for teamwork on data center consolidation project. This
project resulted in a $1 million annual savings.
 Absorbed ADABAS DBA responsibilities and maintained ADABAS online and batch
environments. Provided day-to-day support to applications development and user
community. Continued ADABAS education by attending two SAGA (Software AG)
Technical Conferences. Applied knowledge from technical training at conferences in
migrating ADABAS from V5.3.3 to V6.1.2. to V6.2.1.
 Collaborated in migration from MVS/ESA 5.2 to OS/390 1.3 operating system.
 Installed and administered the following OEM products: AbendAid, Xpeditor,
Xpeditor/CICS, IPCP Plus, PKZIP MVS, $avers, ADABAS, Trim, Predict, Falcon,
Ezletter, SAS, TMON and TMON/CICS.
Software Programmer Jan. 1994-March, 1995
Responsible for installing and maintaining OEM products and providing backup
capabilities in the Software Systems group.
 Selected to attend the MVS/ESA Structure class from IBM Education and learn basic
System Programmer concepts. Applied these concepts in solving day-to-day
opportunities as they arose.
 Brought service delivery methodology to the Software Systems group.
 Installed OEM products via SMP/E.
Help Desk Coordinator Sept. 1985-Jan. 1994
Developed and coordinated the help desk function at Metromail/Lincoln. The overall
goal of the help desk was to be a focal point for all computer related issues.
 This function started with very basic coverage of minimal impact issues. Developed
and implemented support to cover batch, online and VTAM network coverage issues.
 Managed and planned internal physical 3270 network.
 Managed hardware and software configuration with IBM’s Information Management
software.
COMMUNITY ACTIVITIES
Eagle Scout; Boy Scouts of America.
Scoutmaster of Troop 492, Mid-America Council, Boys Scouts of America, Omaha, NE.
National Leadership Seminar Instructor, Boy Scouts of America
Chairman, Board of Directors, Alpha Pi Epsilon Alumni Association, Doane College, Crete, NE
President of Pacific Heights/Shaker Heights Neighborhood Association