Donald Cross is applying for the position of Field Technician for Professional Appliances. He currently works as the Technical Supervisor at the Augusta CEC, where he has developed an effective training program for new hires. It is important in his current role to maintain an up-to-date flow of product literature and service bulletins to ensure both the training team and agents are aware of any changes. Based on his resume, he has strong experience in appliance repair, analysis, and field service assistance, and is looking to expand his career and share his knowledge.