This document discusses quality assurance tools that DATAMARK incorporates into clients' document processing workflows to improve data entry quality, accuracy, and turnaround times. It describes alert and query tools that notify keyers of special document requirements and provide correct information for incomplete fields. It also outlines keyer training and testing tools that block work until training is complete and identify knowledge gaps for retraining. Finally, it mentions tracking, reporting, and auditing tools that monitor productivity, eliminate errors, and ensure quality control.

1. Document Processing
Value-Add Case Study
September 2013
Quality Assurance Tools Deliver Value Beyond Cost Savings for
Data Entry Customers
In today’s competitive environment, marketleading enterprises find cost-saving
advantages through business process
outsourcing.
These companies understand their core
business lines and focus on them. Non-core
functions such as data entry, document
management and other back-office tasks are
outsourced to specialized service providers.
This is the role of DATAMARK, which
provides business process outsourcing
services for Fortune 500 companies across
all sectors, including transportation and
logistics, healthcare and financial services.
With global facilities to deliver efficient and
accurate service 24 hours a day, 7 days a
week, 365 days a year, cost savings of 20 to
40 percent or more are attainable.
But it is a mistake to think that outsourcing
business processes simply means “lift and
shift” or “your mess for less.” When
DATAMARK takes over a client’s process, our
Operations and Software Development
teams are engaged to deliver value-added
innovations at every step in the workflow.
This case study highlights several innovative
Quality Assurance tools that DATAMARK
incorporates into clients’ document
processing workflow, resulting in increased
data entry quality and accuracy, as well as
improved turn-around times.
©2013 DATAMARK, Inc.
www.datamark.net

2. Document Processing
Value-Add Case Study
September 2013
Quality Assurance Tools
Keyer Alert and Query Tools
Keyer Training Tools
Our operations and software development
teams have created pop-up alerts to notify
data entry keyers when documents require
special handling or attention to certain form
fields. The alert system has resulted in a 99.9
percent accuracy rate for the handling of
these forms or fields. In addition, if a keyer
encounters data in a form field that is
incomplete or illegible, our teams have
created a Query Tool with pull-down menus
that provide the correct customer name,
company name, city, Zip code, currency and
other information to eliminate errors in form
processing.
To ensure quality in the data entry process,
our team has developed a system that blocks
keyers from processing forms until they have
received the latest training updates. When a
data entry operator signs in to begin
processing forms, a pop-up alert will notify
them if they need to receive training or
updated information before they can begin
keying documents. This blocking mechanism
eliminates errors and ensures DATAMARK’s
strict consistency and control over forms
processing.
Production Tracker and Reporting Tool
Our teams have created a Production
Tracker tool that a supervisor can use at any
time to measure the production level and
quality of a keyer’s work. The tool generates
production reports for all levels of the
process, including user level, queue level and
shift level. The tool allows supervisors to
track completion of the client’s forms and to
plan for efficient staffing levels.
In addition, DATAMARK regularly evaluates
every keyer’s knowledge of the client’s
system with on-screen Q&A tests. If a keyer
incorrectly answers a question about the
client’s system, the knowledge gap is
identified immediately, and the keyer
receives further training from DATAMARK’s
Improvement Team. This robust testing,
feedback and re-training system results in
consistency of knowledge of keying
instructions, and ensures the client will
receive quality processing of forms.
Auditing Tool
About DATAMARK
This quality control feature developed by
DATAMARK audits specific data, such as
“Dangerous Goods” fields or shipment
destinations on transportation forms before
they are submitted to the client’s system.
The auditing tool has eliminated 99 percent
of errors for these particular data entry
fields.
For more than 20 years, DATAMARK has provided
data entry, document processing and other business
services for Fortune 500 companies across all
industry sectors.
©2013 DATAMARK, Inc.
To learn more about our services and solutions, visit:
www.datamark.net
www.datamark.net