The document provides guidance on customer service for employees at Do Space. It discusses what good, great, and excellent service look like. It emphasizes that great service is an art that goes beyond simply satisfying customers. The three key steps to great service are: 1) figure out what customers want, 2) get them what they want, and 3) dazzle them. Great service also involves empowering customers by providing them with tools and information. The document concludes by encouraging employees to go forth and serve customers while staying classy.