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Disaster and Crisis MentalDisaster and Crisis Mental
HealthHealth
Special Populations
Special PopulationsSpecial Populations
•Children and youth
•Older adults
•People with disabilities
•People with serious mental illness
•People with low socioeconomic
status
•Disaster workers
•Cultural and ethnic groups
Key Concepts of DisasterKey Concepts of Disaster
ImpactImpact
 No one who sees a disaster is untouched by it.No one who sees a disaster is untouched by it.
– Primary, Secondary and Tertiary victimsPrimary, Secondary and Tertiary victims
 Two types of traumaTwo types of trauma
– Individual (Individual (stress and grief reactionsstress and grief reactions))
– Collective (Collective (Damages the bonds and socialDamages the bonds and social
fabric of the community. Increases fatigue,fabric of the community. Increases fatigue,
irritability, family conflictirritability, family conflict.).)
Key Concepts of DisasterKey Concepts of Disaster
ImpactImpact
• People pull together during and after aPeople pull together during and after a
disaster. (disaster. (high activity/low efficiencyhigh activity/low efficiency))
• Stress and grief are normal reactions to anStress and grief are normal reactions to an
abnormal situation. (abnormal situation. (transitory reactionstransitory reactions))
• Emotional reactions relate to problems ofEmotional reactions relate to problems of
living. (living. (abnormal and excessive disruptionsabnormal and excessive disruptions
to daily routinesto daily routines))
Key ConceptsKey Concepts of Disasterof Disaster
ImpactImpact
• Disaster relief – can seem complex andDisaster relief – can seem complex and
overwhelmingoverwhelming
• People typically do not seek out mentalPeople typically do not seek out mental
health services (health services (self reliance at all costsself reliance at all costs))
• Survivors reject help (Survivors reject help (others need it moreothers need it more
than I dothan I do))
• Mental health services are practical ratherMental health services are practical rather
than psychologicalthan psychological
Key Concepts of DisasterKey Concepts of Disaster
ImpactImpact
• Services must be tailored toServices must be tailored to
community normscommunity norms
• Support systems are crucial toSupport systems are crucial to
recoveryrecovery
• Interventions must be consistent withInterventions must be consistent with
the phase of disasterthe phase of disaster
Physical Reactions to a DisasterPhysical Reactions to a Disaster
 HeadachesHeadaches
 Generalized discomfort, hot or coldGeneralized discomfort, hot or cold
 Hypertension, heart poundingHypertension, heart pounding
 Gastrointestinal distressGastrointestinal distress
 Exacerbation of psychiatric illnessExacerbation of psychiatric illness
 Accelerated physical declineAccelerated physical decline
 Fatigue or exhaustionFatigue or exhaustion
 Increase or decrease in appetiteIncrease or decrease in appetite
Emotional Reactions to aEmotional Reactions to a
DisasterDisaster
 Feeling depressed or sadFeeling depressed or sad
 Feeling irritable, angry, resentfulFeeling irritable, angry, resentful
 Experiencing anxiety or fearExperiencing anxiety or fear
 Feeling despair or hopelessnessFeeling despair or hopelessness
 Being apatheticBeing apathetic
 Feeling overwhelmedFeeling overwhelmed
Cognitive Reactions to aCognitive Reactions to a
DisasterDisaster
 Trouble concentrating or rememberingTrouble concentrating or remembering
thingsthings
 Difficulty making decisionsDifficulty making decisions
 Preoccupation with the eventPreoccupation with the event
 Recurring dreams or nightmaresRecurring dreams or nightmares
 Questioning spiritual beliefsQuestioning spiritual beliefs
Behavioral Reactions toBehavioral Reactions to
DisasterDisaster
• Isolation from othersIsolation from others
• Sleep problemsSleep problems
• Increased conflicts with familyIncreased conflicts with family
• Hyper-vigilance, startle reactionsHyper-vigilance, startle reactions
• Avoiding remindersAvoiding reminders
• Crying easilyCrying easily
• Not eatingNot eating
SpecialSpecial
PopulationsPopulations
ChildrenChildren
Risk Factors for ChildrenRisk Factors for Children
Exposure to direct life threat andExposure to direct life threat and
injuryinjury
Witnessing mutilating injuriesWitnessing mutilating injuries
Hearing unanswered cries for helpHearing unanswered cries for help
Degree of brutality and violenceDegree of brutality and violence
Unexpectedness and durationUnexpectedness and duration
Separation from familySeparation from family
Pre-School Age ChildrenPre-School Age Children
 Sleep problems,Sleep problems,
nightmaresnightmares
 Clinging, separationClinging, separation
anxietyanxiety
 Helplessness,Helplessness,
passivitypassivity
 Death notDeath not
permanentpermanent
 FearfulnessFearfulness
 RegressionRegression
 Repetitive playRepetitive play
Common Reactions
School Age ChildrenSchool Age Children
 Sleep problems,Sleep problems,
nightmaresnightmares
 Preoccupation withPreoccupation with
disaster, deathdisaster, death
 Fears about safetyFears about safety
 Self blame, guilt,Self blame, guilt,
responsibilityresponsibility
 Angry outburstsAngry outbursts
 Retelling andRetelling and
repetitious playrepetitious play
 Social withdrawalSocial withdrawal
 Somatic complaintsSomatic complaints
 School performanceSchool performance
problemsproblems
Common Reactions
Pre-Adolescents andPre-Adolescents and
AdolescentsAdolescents
 Sleep problems andSleep problems and
nightmaresnightmares
 Self blame, guilt,Self blame, guilt,
shameshame
 Self-consciousnessSelf-consciousness
 Depression, socialDepression, social
withdrawalwithdrawal
 Desire for revengeDesire for revenge
 Somatic complaintsSomatic complaints
 Aggressive and risk-Aggressive and risk-
taking behaviortaking behavior
 School performanceSchool performance
problemsproblems
Common Reactions
Factors Affecting Children’sFactors Affecting Children’s
Recovery From DisasterRecovery From Disaster
• Developmental level of childDevelopmental level of child
• Pre-disaster mental health of the childPre-disaster mental health of the child
• Ability of the community to offerAbility of the community to offer
supportsupport
• Separation from parentsSeparation from parents
• Reaction of significant adults to theReaction of significant adults to the
disasterdisaster
Factors Affecting Children’sFactors Affecting Children’s
Recovery From DisasterRecovery From Disaster
• Communication between parents andCommunication between parents and
childchild
• Belief about what caused the disasterBelief about what caused the disaster
• The degree of damage/ViolenceThe degree of damage/Violence
cause by the disastercause by the disaster
• The degree to which the child wasThe degree to which the child was
directly impacted by the disasterdirectly impacted by the disaster
SpecialSpecial
PopulationsPopulations
Older AdultsOlder Adults
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Intense sense of grief overIntense sense of grief over
mementos, pets, etc.mementos, pets, etc.
• Feel unable to start overFeel unable to start over
• Past losses re-awakenedPast losses re-awakened
• Slower to respond to theSlower to respond to the
impact of the lossimpact of the loss
• Experience a long termExperience a long term
decline in standard of livingdecline in standard of living
Impact of Losses for Older Adults
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Slower to recoverSlower to recover
psychologicallypsychologically
and financiallyand financially
• Fear of loss ofFear of loss of
independenceindependence
• DepressionDepression
• WithdrawalWithdrawal
 AgitationAgitation
 Sleep disturbanceSleep disturbance
 Memory lossMemory loss
 Disorientation andDisorientation and
confusionconfusion
 ApathyApathy
Stress Symptoms
Older AdultsOlder Adults
 Physical vulnerabilityPhysical vulnerability
 Chronic health conditionsChronic health conditions
 Medication needsMedication needs
 Auditory, visual, mobility, or cognitiveAuditory, visual, mobility, or cognitive
impairmentimpairment
 Increase anxiety, confusionIncrease anxiety, confusion
 Loss of home health supportLoss of home health support
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Poor healthPoor health
• Need assistance in daily livingNeed assistance in daily living
• IsolationIsolation
• Poor support systemPoor support system
• Limited incomeLimited income
Environmental Stressors
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Recent losses, or cumulative unresolvedRecent losses, or cumulative unresolved
trauma leaves older adults at risk fortrauma leaves older adults at risk for
difficulty in coping with disasterdifficulty in coping with disaster
aftermath.aftermath.
• Successful coping in the past may createSuccessful coping in the past may create
a reservoir of skills which increasesa reservoir of skills which increases
resilience and adaptability to disasterresilience and adaptability to disaster
aftermath.aftermath.
Coping Experience and Life Skills
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Slower to admit full extent of theirSlower to admit full extent of their
losses; may miss deadline forlosses; may miss deadline for
applying for assistanceapplying for assistance
• Isolation may contribute to lack ofIsolation may contribute to lack of
awareness of resourcesawareness of resources
• Lack of transportation, limitedLack of transportation, limited
mobilitymobility
• Tend to under-utilize insuranceTend to under-utilize insurance
Utilization of Assistance
Older Adults Reactions to aOlder Adults Reactions to a
DisasterDisaster
• Home visits; Thorough assessment of lossesHome visits; Thorough assessment of losses
• Assist with recovery of possessionsAssist with recovery of possessions
• Suitable residential location/relocationSuitable residential location/relocation
• Reestablish social and familial contactsReestablish social and familial contacts
• Assist with securing medical and financial aidAssist with securing medical and financial aid
• Assist with ways to be involved with communityAssist with ways to be involved with community
recovery efforts - volunteerismrecovery efforts - volunteerism
Interventions
SpecialSpecial
PopulationsPopulations
People WithPeople With
DisabilitiesDisabilities
People With DisabilitiesPeople With Disabilities
• Outreach model helps assure accessOutreach model helps assure access
• Provisions must be made to serve:Provisions must be made to serve:
Hearing impairedHearing impaired
Vision impairedVision impaired
Mobility impairedMobility impaired
Developmentally disabledDevelopmentally disabled
People With Mental IllnessPeople With Mental Illness
• Same basic needs as everyone elseSame basic needs as everyone else
• May have special needsMay have special needs
• May “rise to the occasion”May “rise to the occasion”
• Program should tailor services to ensureProgram should tailor services to ensure
appropriate services are deliveredappropriate services are delivered
• Often identify unserved or underservedOften identify unserved or underserved
people in completing outreachpeople in completing outreach
People With Mental IllnessPeople With Mental Illness
• Disaster stress reactions may beDisaster stress reactions may be
difficult to discern from symptoms ofdifficult to discern from symptoms of
mental illnessmental illness
• Consumers may be trained as part ofConsumers may be trained as part of
the preparedness processthe preparedness process
• Should be given the opportunity toShould be given the opportunity to
serve the larger communityserve the larger community
SpecialSpecial
PopulationsPopulations
Disaster WorkersDisaster Workers
Disaster WorkersDisaster Workers
• Emergency Medical ServicesEmergency Medical Services
• Law Enforcement/Fire ServiceLaw Enforcement/Fire Service
• Emergency ManagementEmergency Management
• Voluntary AgenciesVoluntary Agencies
• Utility WorkersUtility Workers
Disaster WorkersDisaster Workers
• Train peers when possibleTrain peers when possible
• Recognize unique stressorsRecognize unique stressors
Conflicting roles (Conflicting roles (family vs. jobfamily vs. job))
Exposure to chaos, death andExposure to chaos, death and
destructiondestruction
Very long days, exhaustionVery long days, exhaustion
Community reactions (Community reactions (hero orhero or
scapegoatscapegoat))
SpecialSpecial
PopulationsPopulations
Cultural and EthnicCultural and Ethnic
GroupsGroups
Major Racial and EthnicMajor Racial and Ethnic
ProportionsProportions
 Hispanic AmericansHispanic Americans
 Asian Americans and Pacific IslandersAsian Americans and Pacific Islanders
 American Indians and Alaska NativesAmerican Indians and Alaska Natives
 African AmericansAfrican Americans
 (as described in the Surgeon General’s(as described in the Surgeon General’s
report)report)
Latino/Hispanic AmericansLatino/Hispanic Americans
 Most Latino/Hispanic Americans share theMost Latino/Hispanic Americans share the
Spanish language and other culturalSpanish language and other cultural
influences, regardless of whether theyinfluences, regardless of whether they
trace their earliest ancestry to Africa, Asia,trace their earliest ancestry to Africa, Asia,
Europe or the Americas.Europe or the Americas.
 Despite these commonalities, there isDespite these commonalities, there is
great variability in language use, culturalgreat variability in language use, cultural
practices, and the context of immigration.practices, and the context of immigration.
Asian Americans and PacificAsian Americans and Pacific
IslandersIslanders
 Over 40 different ethnic groupsOver 40 different ethnic groups
 Fastest growing racial group in the USFastest growing racial group in the US
 Speak more than 100 languages andSpeak more than 100 languages and
dialectsdialects
American Indians and AlaskaAmerican Indians and Alaska
NativesNatives
The U.S. Census Bureau estimated thatThe U.S. Census Bureau estimated that
4.1 million American Indians and Alaska4.1 million American Indians and Alaska
Natives (Indians, Eskimos and Aleuts)Natives (Indians, Eskimos and Aleuts)
lived in the United States in 2000.lived in the United States in 2000.
African AmericansAfrican Americans
 Increasing in diversity as greater numbers ofIncreasing in diversity as greater numbers of
black immigrants arrive from Africa and theblack immigrants arrive from Africa and the
Caribbean.Caribbean.
 Repercussions from a legacy of discriminationRepercussions from a legacy of discrimination
continue to influence their social and economiccontinue to influence their social and economic
standing, relations with other groups, andstanding, relations with other groups, and
personal outlooks.personal outlooks.
Special Considerations whenSpecial Considerations when
Working with RefugeesWorking with Refugees
 LanguageLanguage
 CultureCulture
 Economic marginalization and differencesEconomic marginalization and differences
 Fractures social relationsFractures social relations
 Experience of traumatic stressors and ofExperience of traumatic stressors and of
lossloss
 Family dynamics and role changesFamily dynamics and role changes
Cultural Differences
Cultural differences exist between
rural and urban survivors, across
differences in education and
socioeconomic backgrounds, age
groups, and among different religious
and non-religious groups.
Community CultureCommunity Culture
 The culture of the community provides theThe culture of the community provides the
lens through which its members view andlens through which its members view and
interpret the disaster, and the community’sinterpret the disaster, and the community’s
degree of cohesion helps determine thedegree of cohesion helps determine the
level of social support available tolevel of social support available to
survivors.survivors.
Cultural Group InformationCultural Group Information
 Meanings associated with the eventMeanings associated with the event
 Experience with emergency responseExperience with emergency response
 Trauma and violence in country of originTrauma and violence in country of origin
 Signs and symptoms of trauma, griefSigns and symptoms of trauma, grief
 View about mental health, providersView about mental health, providers
 Tips for professional courtesyTips for professional courtesy
Key Concepts to RememberKey Concepts to Remember
• The target population is normalThe target population is normal
• Avoid mental health labelsAvoid mental health labels
• Be innovative in offering helpBe innovative in offering help
• Fit program services into theFit program services into the
community contextcommunity context
Cultural Competence –Cultural Competence –
Semantics and ConceptsSemantics and Concepts
 Cultural diversityCultural diversity
 Cultural awarenessCultural awareness
 Cultural sensitivityCultural sensitivity
 Cultural competenceCultural competence
Cultural DiversityCultural Diversity
The heterogeneity of social class,
gender, race, ethnicity and life style
present in a neighborhood, community
or geographic locale impacted by the
disaster.
Cultural AwarenessCultural Awareness
Cultural awareness suggests that itCultural awareness suggests that it
may be sufficient for one to bemay be sufficient for one to be
cognizant, observant and conscious ofcognizant, observant and conscious of
similarities and differences amongsimilarities and differences among
cultural groups in order to meet theircultural groups in order to meet their
needs.needs.
Cultural SensitivityCultural Sensitivity
Awareness of the various cultural
groups affected by the disaster. This
includes racial and ethnic groups
hardest hit by the disaster, language
barriers and people with suspicion of
the government.
Basic Cultural SensitivityBasic Cultural Sensitivity
 Convey respect, good will, courtesyConvey respect, good will, courtesy
 Ask permission to speak with peopleAsk permission to speak with people
 Explain the role of the mental healthExplain the role of the mental health
workerworker
 Acknowledge differences in behavior dueAcknowledge differences in behavior due
to cultureto culture
 Respond to concrete needsRespond to concrete needs
Cultural CompetencyCultural Competency
Awareness of one’s own values
and prejudices. Being committed to
learning about cultural differences, and
being creative, flexible and respectful to
others’ values and beliefs in our
interventions and outreach approaches.
Cultural CompetenceCultural Competence
 Valuing of diversityValuing of diversity
 Recognition of and respect for differencesRecognition of and respect for differences
 Understanding cultural definitions of mental health,Understanding cultural definitions of mental health,
well-being, coping and recoverywell-being, coping and recovery
 Use of mental health and other interventions thatUse of mental health and other interventions that
“fit”“fit”
 Services and information provided in primaryServices and information provided in primary
languageslanguages
 Use of empowerment-based approachesUse of empowerment-based approaches
 Ongoing cultural awareness and sensitivity trainingOngoing cultural awareness and sensitivity training
Guiding Principles for CulturalGuiding Principles for Cultural
Competence in Disaster MentalCompetence in Disaster Mental
Health ProgramsHealth Programs
 Recognize the importance of cultureRecognize the importance of culture
 Determine the cultural composition of theDetermine the cultural composition of the
community; recruit and train disaster workers whocommunity; recruit and train disaster workers who
represent the communityrepresent the community
– Community profileCommunity profile
– Staff recruitmentStaff recruitment
– Cultural competence trainingCultural competence training
 Ensure that services are accessible, appropriateEnsure that services are accessible, appropriate
and equitableand equitable
Guiding Principles for CulturalGuiding Principles for Cultural
Competence in Disaster MentalCompetence in Disaster Mental
Health ProgramsHealth Programs
 Recognize the role ofRecognize the role of
– help-seeking behaviors,help-seeking behaviors,
– customs and traditions for healingcustoms and traditions for healing
– customs and traditions in trauma and losscustoms and traditions in trauma and loss
– natural support networks.natural support networks.
 Involve as “cultural brokers” communityInvolve as “cultural brokers” community
leaders and groups representing diverseleaders and groups representing diverse
groups.groups.
Guiding Principles for CulturalGuiding Principles for Cultural
Competence in Disaster MentalCompetence in Disaster Mental
Health ProgramsHealth Programs
 Ensure that services and materials areEnsure that services and materials are
linguistically appropriatelinguistically appropriate
– Availability of trained bilingual/bicultural staffAvailability of trained bilingual/bicultural staff
– Translation of educational materials andTranslation of educational materials and
documentsdocuments
– Language and sign-language interpretationLanguage and sign-language interpretation
Elements of a CulturallyElements of a Culturally
Competent DisasterCompetent Disaster
PreparednessPreparedness Needs assessmentNeeds assessment
 Program planProgram plan
– OutreachOutreach
– Community educationCommunity education
– Community networkingCommunity networking
– In-Service training and consultationIn-Service training and consultation
– School based programsSchool based programs
– Anniversary eventsAnniversary events
Organizational ApproachesOrganizational Approaches
 Effective management structureEffective management structure
 Effective managers and supervisorsEffective managers and supervisors
 Clear purpose and goalsClear purpose and goals
 Functionally defined rolesFunctionally defined roles
 Team supportTeam support
 Plan for stress managementPlan for stress management
Community OutreachCommunity Outreach
 Initiate contact at gathering sitesInitiate contact at gathering sites
 Set up 24-hour telephone hotlinesSet up 24-hour telephone hotlines
 Outreach to survivors through media,Outreach to survivors through media,
InternetInternet
 Educate service providersEducate service providers
 Use bilingual and bicultural workersUse bilingual and bicultural workers
Community InterventionsCommunity Interventions
 Memorials and ritualsMemorials and rituals
 Usual community gatheringsUsual community gatherings
 Anniversary commemorationsAnniversary commemorations
 Symbolic gesturesSymbolic gestures

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Disaster and special populations

  • 1. Disaster and Crisis MentalDisaster and Crisis Mental HealthHealth Special Populations
  • 2. Special PopulationsSpecial Populations •Children and youth •Older adults •People with disabilities •People with serious mental illness •People with low socioeconomic status •Disaster workers •Cultural and ethnic groups
  • 3. Key Concepts of DisasterKey Concepts of Disaster ImpactImpact  No one who sees a disaster is untouched by it.No one who sees a disaster is untouched by it. – Primary, Secondary and Tertiary victimsPrimary, Secondary and Tertiary victims  Two types of traumaTwo types of trauma – Individual (Individual (stress and grief reactionsstress and grief reactions)) – Collective (Collective (Damages the bonds and socialDamages the bonds and social fabric of the community. Increases fatigue,fabric of the community. Increases fatigue, irritability, family conflictirritability, family conflict.).)
  • 4. Key Concepts of DisasterKey Concepts of Disaster ImpactImpact • People pull together during and after aPeople pull together during and after a disaster. (disaster. (high activity/low efficiencyhigh activity/low efficiency)) • Stress and grief are normal reactions to anStress and grief are normal reactions to an abnormal situation. (abnormal situation. (transitory reactionstransitory reactions)) • Emotional reactions relate to problems ofEmotional reactions relate to problems of living. (living. (abnormal and excessive disruptionsabnormal and excessive disruptions to daily routinesto daily routines))
  • 5. Key ConceptsKey Concepts of Disasterof Disaster ImpactImpact • Disaster relief – can seem complex andDisaster relief – can seem complex and overwhelmingoverwhelming • People typically do not seek out mentalPeople typically do not seek out mental health services (health services (self reliance at all costsself reliance at all costs)) • Survivors reject help (Survivors reject help (others need it moreothers need it more than I dothan I do)) • Mental health services are practical ratherMental health services are practical rather than psychologicalthan psychological
  • 6. Key Concepts of DisasterKey Concepts of Disaster ImpactImpact • Services must be tailored toServices must be tailored to community normscommunity norms • Support systems are crucial toSupport systems are crucial to recoveryrecovery • Interventions must be consistent withInterventions must be consistent with the phase of disasterthe phase of disaster
  • 7. Physical Reactions to a DisasterPhysical Reactions to a Disaster  HeadachesHeadaches  Generalized discomfort, hot or coldGeneralized discomfort, hot or cold  Hypertension, heart poundingHypertension, heart pounding  Gastrointestinal distressGastrointestinal distress  Exacerbation of psychiatric illnessExacerbation of psychiatric illness  Accelerated physical declineAccelerated physical decline  Fatigue or exhaustionFatigue or exhaustion  Increase or decrease in appetiteIncrease or decrease in appetite
  • 8. Emotional Reactions to aEmotional Reactions to a DisasterDisaster  Feeling depressed or sadFeeling depressed or sad  Feeling irritable, angry, resentfulFeeling irritable, angry, resentful  Experiencing anxiety or fearExperiencing anxiety or fear  Feeling despair or hopelessnessFeeling despair or hopelessness  Being apatheticBeing apathetic  Feeling overwhelmedFeeling overwhelmed
  • 9. Cognitive Reactions to aCognitive Reactions to a DisasterDisaster  Trouble concentrating or rememberingTrouble concentrating or remembering thingsthings  Difficulty making decisionsDifficulty making decisions  Preoccupation with the eventPreoccupation with the event  Recurring dreams or nightmaresRecurring dreams or nightmares  Questioning spiritual beliefsQuestioning spiritual beliefs
  • 10. Behavioral Reactions toBehavioral Reactions to DisasterDisaster • Isolation from othersIsolation from others • Sleep problemsSleep problems • Increased conflicts with familyIncreased conflicts with family • Hyper-vigilance, startle reactionsHyper-vigilance, startle reactions • Avoiding remindersAvoiding reminders • Crying easilyCrying easily • Not eatingNot eating
  • 12. Risk Factors for ChildrenRisk Factors for Children Exposure to direct life threat andExposure to direct life threat and injuryinjury Witnessing mutilating injuriesWitnessing mutilating injuries Hearing unanswered cries for helpHearing unanswered cries for help Degree of brutality and violenceDegree of brutality and violence Unexpectedness and durationUnexpectedness and duration Separation from familySeparation from family
  • 13. Pre-School Age ChildrenPre-School Age Children  Sleep problems,Sleep problems, nightmaresnightmares  Clinging, separationClinging, separation anxietyanxiety  Helplessness,Helplessness, passivitypassivity  Death notDeath not permanentpermanent  FearfulnessFearfulness  RegressionRegression  Repetitive playRepetitive play Common Reactions
  • 14. School Age ChildrenSchool Age Children  Sleep problems,Sleep problems, nightmaresnightmares  Preoccupation withPreoccupation with disaster, deathdisaster, death  Fears about safetyFears about safety  Self blame, guilt,Self blame, guilt, responsibilityresponsibility  Angry outburstsAngry outbursts  Retelling andRetelling and repetitious playrepetitious play  Social withdrawalSocial withdrawal  Somatic complaintsSomatic complaints  School performanceSchool performance problemsproblems Common Reactions
  • 15. Pre-Adolescents andPre-Adolescents and AdolescentsAdolescents  Sleep problems andSleep problems and nightmaresnightmares  Self blame, guilt,Self blame, guilt, shameshame  Self-consciousnessSelf-consciousness  Depression, socialDepression, social withdrawalwithdrawal  Desire for revengeDesire for revenge  Somatic complaintsSomatic complaints  Aggressive and risk-Aggressive and risk- taking behaviortaking behavior  School performanceSchool performance problemsproblems Common Reactions
  • 16. Factors Affecting Children’sFactors Affecting Children’s Recovery From DisasterRecovery From Disaster • Developmental level of childDevelopmental level of child • Pre-disaster mental health of the childPre-disaster mental health of the child • Ability of the community to offerAbility of the community to offer supportsupport • Separation from parentsSeparation from parents • Reaction of significant adults to theReaction of significant adults to the disasterdisaster
  • 17. Factors Affecting Children’sFactors Affecting Children’s Recovery From DisasterRecovery From Disaster • Communication between parents andCommunication between parents and childchild • Belief about what caused the disasterBelief about what caused the disaster • The degree of damage/ViolenceThe degree of damage/Violence cause by the disastercause by the disaster • The degree to which the child wasThe degree to which the child was directly impacted by the disasterdirectly impacted by the disaster
  • 19. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Intense sense of grief overIntense sense of grief over mementos, pets, etc.mementos, pets, etc. • Feel unable to start overFeel unable to start over • Past losses re-awakenedPast losses re-awakened • Slower to respond to theSlower to respond to the impact of the lossimpact of the loss • Experience a long termExperience a long term decline in standard of livingdecline in standard of living Impact of Losses for Older Adults
  • 20. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Slower to recoverSlower to recover psychologicallypsychologically and financiallyand financially • Fear of loss ofFear of loss of independenceindependence • DepressionDepression • WithdrawalWithdrawal  AgitationAgitation  Sleep disturbanceSleep disturbance  Memory lossMemory loss  Disorientation andDisorientation and confusionconfusion  ApathyApathy Stress Symptoms
  • 21. Older AdultsOlder Adults  Physical vulnerabilityPhysical vulnerability  Chronic health conditionsChronic health conditions  Medication needsMedication needs  Auditory, visual, mobility, or cognitiveAuditory, visual, mobility, or cognitive impairmentimpairment  Increase anxiety, confusionIncrease anxiety, confusion  Loss of home health supportLoss of home health support
  • 22. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Poor healthPoor health • Need assistance in daily livingNeed assistance in daily living • IsolationIsolation • Poor support systemPoor support system • Limited incomeLimited income Environmental Stressors
  • 23. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Recent losses, or cumulative unresolvedRecent losses, or cumulative unresolved trauma leaves older adults at risk fortrauma leaves older adults at risk for difficulty in coping with disasterdifficulty in coping with disaster aftermath.aftermath. • Successful coping in the past may createSuccessful coping in the past may create a reservoir of skills which increasesa reservoir of skills which increases resilience and adaptability to disasterresilience and adaptability to disaster aftermath.aftermath. Coping Experience and Life Skills
  • 24. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Slower to admit full extent of theirSlower to admit full extent of their losses; may miss deadline forlosses; may miss deadline for applying for assistanceapplying for assistance • Isolation may contribute to lack ofIsolation may contribute to lack of awareness of resourcesawareness of resources • Lack of transportation, limitedLack of transportation, limited mobilitymobility • Tend to under-utilize insuranceTend to under-utilize insurance Utilization of Assistance
  • 25. Older Adults Reactions to aOlder Adults Reactions to a DisasterDisaster • Home visits; Thorough assessment of lossesHome visits; Thorough assessment of losses • Assist with recovery of possessionsAssist with recovery of possessions • Suitable residential location/relocationSuitable residential location/relocation • Reestablish social and familial contactsReestablish social and familial contacts • Assist with securing medical and financial aidAssist with securing medical and financial aid • Assist with ways to be involved with communityAssist with ways to be involved with community recovery efforts - volunteerismrecovery efforts - volunteerism Interventions
  • 27. People With DisabilitiesPeople With Disabilities • Outreach model helps assure accessOutreach model helps assure access • Provisions must be made to serve:Provisions must be made to serve: Hearing impairedHearing impaired Vision impairedVision impaired Mobility impairedMobility impaired Developmentally disabledDevelopmentally disabled
  • 28. People With Mental IllnessPeople With Mental Illness • Same basic needs as everyone elseSame basic needs as everyone else • May have special needsMay have special needs • May “rise to the occasion”May “rise to the occasion” • Program should tailor services to ensureProgram should tailor services to ensure appropriate services are deliveredappropriate services are delivered • Often identify unserved or underservedOften identify unserved or underserved people in completing outreachpeople in completing outreach
  • 29. People With Mental IllnessPeople With Mental Illness • Disaster stress reactions may beDisaster stress reactions may be difficult to discern from symptoms ofdifficult to discern from symptoms of mental illnessmental illness • Consumers may be trained as part ofConsumers may be trained as part of the preparedness processthe preparedness process • Should be given the opportunity toShould be given the opportunity to serve the larger communityserve the larger community
  • 31. Disaster WorkersDisaster Workers • Emergency Medical ServicesEmergency Medical Services • Law Enforcement/Fire ServiceLaw Enforcement/Fire Service • Emergency ManagementEmergency Management • Voluntary AgenciesVoluntary Agencies • Utility WorkersUtility Workers
  • 32. Disaster WorkersDisaster Workers • Train peers when possibleTrain peers when possible • Recognize unique stressorsRecognize unique stressors Conflicting roles (Conflicting roles (family vs. jobfamily vs. job)) Exposure to chaos, death andExposure to chaos, death and destructiondestruction Very long days, exhaustionVery long days, exhaustion Community reactions (Community reactions (hero orhero or scapegoatscapegoat))
  • 34. Major Racial and EthnicMajor Racial and Ethnic ProportionsProportions  Hispanic AmericansHispanic Americans  Asian Americans and Pacific IslandersAsian Americans and Pacific Islanders  American Indians and Alaska NativesAmerican Indians and Alaska Natives  African AmericansAfrican Americans  (as described in the Surgeon General’s(as described in the Surgeon General’s report)report)
  • 35. Latino/Hispanic AmericansLatino/Hispanic Americans  Most Latino/Hispanic Americans share theMost Latino/Hispanic Americans share the Spanish language and other culturalSpanish language and other cultural influences, regardless of whether theyinfluences, regardless of whether they trace their earliest ancestry to Africa, Asia,trace their earliest ancestry to Africa, Asia, Europe or the Americas.Europe or the Americas.  Despite these commonalities, there isDespite these commonalities, there is great variability in language use, culturalgreat variability in language use, cultural practices, and the context of immigration.practices, and the context of immigration.
  • 36. Asian Americans and PacificAsian Americans and Pacific IslandersIslanders  Over 40 different ethnic groupsOver 40 different ethnic groups  Fastest growing racial group in the USFastest growing racial group in the US  Speak more than 100 languages andSpeak more than 100 languages and dialectsdialects
  • 37. American Indians and AlaskaAmerican Indians and Alaska NativesNatives The U.S. Census Bureau estimated thatThe U.S. Census Bureau estimated that 4.1 million American Indians and Alaska4.1 million American Indians and Alaska Natives (Indians, Eskimos and Aleuts)Natives (Indians, Eskimos and Aleuts) lived in the United States in 2000.lived in the United States in 2000.
  • 38. African AmericansAfrican Americans  Increasing in diversity as greater numbers ofIncreasing in diversity as greater numbers of black immigrants arrive from Africa and theblack immigrants arrive from Africa and the Caribbean.Caribbean.  Repercussions from a legacy of discriminationRepercussions from a legacy of discrimination continue to influence their social and economiccontinue to influence their social and economic standing, relations with other groups, andstanding, relations with other groups, and personal outlooks.personal outlooks.
  • 39. Special Considerations whenSpecial Considerations when Working with RefugeesWorking with Refugees  LanguageLanguage  CultureCulture  Economic marginalization and differencesEconomic marginalization and differences  Fractures social relationsFractures social relations  Experience of traumatic stressors and ofExperience of traumatic stressors and of lossloss  Family dynamics and role changesFamily dynamics and role changes
  • 40. Cultural Differences Cultural differences exist between rural and urban survivors, across differences in education and socioeconomic backgrounds, age groups, and among different religious and non-religious groups.
  • 41. Community CultureCommunity Culture  The culture of the community provides theThe culture of the community provides the lens through which its members view andlens through which its members view and interpret the disaster, and the community’sinterpret the disaster, and the community’s degree of cohesion helps determine thedegree of cohesion helps determine the level of social support available tolevel of social support available to survivors.survivors.
  • 42. Cultural Group InformationCultural Group Information  Meanings associated with the eventMeanings associated with the event  Experience with emergency responseExperience with emergency response  Trauma and violence in country of originTrauma and violence in country of origin  Signs and symptoms of trauma, griefSigns and symptoms of trauma, grief  View about mental health, providersView about mental health, providers  Tips for professional courtesyTips for professional courtesy
  • 43. Key Concepts to RememberKey Concepts to Remember • The target population is normalThe target population is normal • Avoid mental health labelsAvoid mental health labels • Be innovative in offering helpBe innovative in offering help • Fit program services into theFit program services into the community contextcommunity context
  • 44. Cultural Competence –Cultural Competence – Semantics and ConceptsSemantics and Concepts  Cultural diversityCultural diversity  Cultural awarenessCultural awareness  Cultural sensitivityCultural sensitivity  Cultural competenceCultural competence
  • 45. Cultural DiversityCultural Diversity The heterogeneity of social class, gender, race, ethnicity and life style present in a neighborhood, community or geographic locale impacted by the disaster.
  • 46. Cultural AwarenessCultural Awareness Cultural awareness suggests that itCultural awareness suggests that it may be sufficient for one to bemay be sufficient for one to be cognizant, observant and conscious ofcognizant, observant and conscious of similarities and differences amongsimilarities and differences among cultural groups in order to meet theircultural groups in order to meet their needs.needs.
  • 47. Cultural SensitivityCultural Sensitivity Awareness of the various cultural groups affected by the disaster. This includes racial and ethnic groups hardest hit by the disaster, language barriers and people with suspicion of the government.
  • 48. Basic Cultural SensitivityBasic Cultural Sensitivity  Convey respect, good will, courtesyConvey respect, good will, courtesy  Ask permission to speak with peopleAsk permission to speak with people  Explain the role of the mental healthExplain the role of the mental health workerworker  Acknowledge differences in behavior dueAcknowledge differences in behavior due to cultureto culture  Respond to concrete needsRespond to concrete needs
  • 49. Cultural CompetencyCultural Competency Awareness of one’s own values and prejudices. Being committed to learning about cultural differences, and being creative, flexible and respectful to others’ values and beliefs in our interventions and outreach approaches.
  • 50. Cultural CompetenceCultural Competence  Valuing of diversityValuing of diversity  Recognition of and respect for differencesRecognition of and respect for differences  Understanding cultural definitions of mental health,Understanding cultural definitions of mental health, well-being, coping and recoverywell-being, coping and recovery  Use of mental health and other interventions thatUse of mental health and other interventions that “fit”“fit”  Services and information provided in primaryServices and information provided in primary languageslanguages  Use of empowerment-based approachesUse of empowerment-based approaches  Ongoing cultural awareness and sensitivity trainingOngoing cultural awareness and sensitivity training
  • 51. Guiding Principles for CulturalGuiding Principles for Cultural Competence in Disaster MentalCompetence in Disaster Mental Health ProgramsHealth Programs  Recognize the importance of cultureRecognize the importance of culture  Determine the cultural composition of theDetermine the cultural composition of the community; recruit and train disaster workers whocommunity; recruit and train disaster workers who represent the communityrepresent the community – Community profileCommunity profile – Staff recruitmentStaff recruitment – Cultural competence trainingCultural competence training  Ensure that services are accessible, appropriateEnsure that services are accessible, appropriate and equitableand equitable
  • 52. Guiding Principles for CulturalGuiding Principles for Cultural Competence in Disaster MentalCompetence in Disaster Mental Health ProgramsHealth Programs  Recognize the role ofRecognize the role of – help-seeking behaviors,help-seeking behaviors, – customs and traditions for healingcustoms and traditions for healing – customs and traditions in trauma and losscustoms and traditions in trauma and loss – natural support networks.natural support networks.  Involve as “cultural brokers” communityInvolve as “cultural brokers” community leaders and groups representing diverseleaders and groups representing diverse groups.groups.
  • 53. Guiding Principles for CulturalGuiding Principles for Cultural Competence in Disaster MentalCompetence in Disaster Mental Health ProgramsHealth Programs  Ensure that services and materials areEnsure that services and materials are linguistically appropriatelinguistically appropriate – Availability of trained bilingual/bicultural staffAvailability of trained bilingual/bicultural staff – Translation of educational materials andTranslation of educational materials and documentsdocuments – Language and sign-language interpretationLanguage and sign-language interpretation
  • 54. Elements of a CulturallyElements of a Culturally Competent DisasterCompetent Disaster PreparednessPreparedness Needs assessmentNeeds assessment  Program planProgram plan – OutreachOutreach – Community educationCommunity education – Community networkingCommunity networking – In-Service training and consultationIn-Service training and consultation – School based programsSchool based programs – Anniversary eventsAnniversary events
  • 55. Organizational ApproachesOrganizational Approaches  Effective management structureEffective management structure  Effective managers and supervisorsEffective managers and supervisors  Clear purpose and goalsClear purpose and goals  Functionally defined rolesFunctionally defined roles  Team supportTeam support  Plan for stress managementPlan for stress management
  • 56. Community OutreachCommunity Outreach  Initiate contact at gathering sitesInitiate contact at gathering sites  Set up 24-hour telephone hotlinesSet up 24-hour telephone hotlines  Outreach to survivors through media,Outreach to survivors through media, InternetInternet  Educate service providersEducate service providers  Use bilingual and bicultural workersUse bilingual and bicultural workers
  • 57. Community InterventionsCommunity Interventions  Memorials and ritualsMemorials and rituals  Usual community gatheringsUsual community gatherings  Anniversary commemorationsAnniversary commemorations  Symbolic gesturesSymbolic gestures

Editor's Notes

  1. Welcome Introductions--name, title, who do you work for?, experience in mental health trauma interventions? Orientation to the day (agenda)