New Law College, Bharti vidyapeeth deemed university

1. CONSUMER PROTECTION ACT,
1986
DIPANJALI DUTTA
NEW LAW COLLEGE

2. CONTENTS
INTRODUCTION
DEFINATION
MAIN OBJECTIVES
RIGHTS OF A CONSUMER
REDRESSAL OF AGENCY
COUNCILS
BIBLOGRAPY

3. INTRODUCTION
 The Consumer Protection Acct,1986 is a milestone in the history
of socio-economic legislation in the country.
 It is one of the most progressive and comprehensive piece of
legislations enacted for the protection of consumers.
 The Set-up of Consumer Forum is geared to provide relief to
both parties, and discourage long litigation.
 The Act applies to all goods and services unless specifically
exempted by the Central Government.
 It covers all sectors whether private, public or cooperative.

4. OBJECTIVES
 Protect the interest and safe guard the rights of the
consumers.
 Right to be protected against the marketing the
good and services which are hazardous to life and
property.
 Right to be informed about the quality, quantity,
potency, purity, standard and price of goods or
services so as to protect the consumer against
unfair trade practices.

5. Rights of a Consumer
Consumers Right
to choose
Right to disclosure
and information
Right to fair and
Responsible
marketing
Consumer Right to
privacy
Right of equality in
consumer market
Right to fair and
honest dealing
Supplier’s
accountability to
consumer

6. Consumers Disputes Redressal
Agencies
District Consumer Forum State Commission Forum National Commission Forum
• Deals with cases valuing up
to ₹2 million
• Established by the state
government in each district
of the state
• Deals with cases valuing less
than ₹10 million
• Established by the state
government in the state
• Deals with cases valuing
more than ₹10 million
• Established by the Central
Government

7. Consumer Protection Council
District Consumer Council
State Commission Council
National Commission Council

8. BIBLOGRAPY
• https://en.wikipedia.org
• http://www.indiainfoline.com

9. Thank You