STEPS TAKEN BY GOVT TO ENSURE CONSUMERS RIGHT

1. How does Bangladesh Govt. ensure Consumer
rights…?

2. Who are consumers…?
People who consume the ultimate
utility of products or services…
- All the citizen of a country is
consumer because everyone has to
consume something to survive…

3. Topics of discussion…
• Direct selling from govt. to consumers
• Co-ordination and establishment of various institutions
• BSTI
• Mobile court
• Food & drug court
• Action against fake, sub-standard products
• Web-portal
• Govt. regulation over private sectors
• Educating consumers about their rights through mass media

4. Direct selling from govt. to consumers
• At reasonable price
• On various important point of cities
• Bearing products on trucks
• Rice, Pulse, Edible oil, salt, sugar etc.

5. Co-ordination and establishment of various institutions
Directorate of national consumer rights protection (DNCRB)
• Govt. organization under ministry of commerce
• Departmental & field work conducted:
- Awareness raising
- National consumer complain center
- Innovation concept

6. Co-ordination and establishment of various institutions
Consumer Association of Bangladesh (CAB)
• Key member of National consumer rights protection council
• Objectives
- Focus on consumer problem
- Research Studies on consumer issues
- Set up consumers association on District and Thana level

7. Bangladesh Standard & Testing Institute (BSTI)
• Set standards of measurements
• Promote standardization & Quality control
• Certify various products
• Co-ordination with producers for the betterment of consumers

8. Mobile court
Observing facts:
• Adulterated food and drugs
• Counterfeiting of products
• Expired surgical items
• Black Marketing
• Irregularities in roads & airports
Newer step:
• E-Mobile Court

9. Food & drug court…
• Raid on factories
• Punishment for breach of duties

10. Action against fake, sub-standard products
• For first time offence
Penalty of tk 200000 with sentence of 2 years
• For the second time
Penalty of tk 300000 with sentence of 3 years

11. Web-portal…

12. Online
Application
Passport &
Visa
Postal &
Couriers
Exam
Results
Railway
Ticket
System
Services

13. Authorizing public services
• BRTA’s action against irregularities in the bus service
Example; The decision of converting all the sitting services into Local
service

14. GOVERNMENT ENCOURAGES MEDIA TO
EDUCATE CONUMERS TO THEIR RIGHTS

15. HOW CAN YOU PROTEST AGAINST SOMETHING REGARDING
WHICH YOU HAVE NO IDEA WHETHER IT IS RIGHT OR WRONG
….?

16. BUILDING A “COMMUNICATION BRIDGE”
EFFECTIVE COMMUNICATION… NAH… THAT’S NOT GONNA WORK….

17. CATCH THE MOST …..