Hans van Heghe is an expert in knowledge management with extensive experience in consulting and advising over 500 organizations since 1996. He emphasizes the importance of knowledge as a competitive resource and highlights the inefficiencies in organizations caused by poor information management, such as lost time and opportunities. The document provides insights into knowledge management practices, frameworks, and the significance of automated systems to enhance knowledge accessibility and usability.

1. Hans Van Heghe – hvanheghe@icmsgrp.com
DIGITALE FABRIEK EN INFORMATIE/KENNIS INTELLIGENTIE
copyright, all rights reserved, Hans Van Heghe 10/04/2012 1

2. ABOUT H. VAN HEGHE
 Engineer with strong interests in “brain” sciences “A clear vision content-wise, and
(psychology, neurology, …) very good.”
“A must-know for every
knowledge management
 Worked earlier for Texas Instruments, Bekaert professional.”
(Delaware Computing) Lernout&Hauspie, FICS, Write! “Very informative, I found the
psychological backgrounds to
knowledge management
 Is active in the Knowledge Management domain especially appealing.”
since 1996 , “It was unexpectedly inspiring
as an expert, as a lector, as an architect, and of high quality, I learnt
delivering advice and knowledge solutions to over about a really good and
future-oriented solution.”
500 organisations
“Valuable and innovative!”
spent +50.000 hours on the subject
“Enriching!”
“A practical view of knowledge
 Emphasis on (keywords) management.”
results/deliver; end-user; pragmatism; performance;
strategy & vision
 Publications
 “learning to swim in information” (2006)
 “knowledge centric management” (2011)
 Series of articles and white papers
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3. research and development company in the domain of
information and knowledge management
Methods,
publications, Content Advisors (B)
consulting organisations
i4knowledge (Nl)
best practices, training organisations
Content Capital (UK)
trainings, …
Technology,
algorithms, INTEGRATORS TiNK.eu
product organizations ThinkingTeam.com
computational private cloud solutions NormX.net
models
For special projects;
Blue Bird non-standard disruptive
projects innovation on www.icmsgrp.com
information/knowledge
www.TiNK.eu
www.ContentAdvisors.be
Over 50% of revenue goes to R & D www.knowledge-centric-managent.com
Since 1998 the specialist on mastering the information &
knowledge
Patents on Virtual Dynamic Folders in US and Europe
Privately owned (founder, Allegro Investment Fund, private persons)
The first and far the best to deliver JERI® ICMS GROUP NV
(just enough relevant information, when & where needed)
Offices in Köln, London & Utrecht WHO ARE WE?
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4. IS KNOWLEDGE REALLY IMPORTANT????
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5. YOUR INFORMATION & KNOWLEGE NEEDS?
up-to-date
accessibility productivity
not aware
what we don’t know base of decisions
risks what do we know
exposure
re-use
who are we waiting for
low service levels
too much information re-inventing
not knowing
lost in the organisation wrong version
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6. WHAT OTHERS SAY …
Paul In a world with physical limits, it is discoveries of big ideas together
Romer with the discovery of millions of little ideas that make persistent
(1993). economic growth possible
Peter Knowledge, during the last few decades, has become the central
Drucker capital, the cost center and the crucial resource of the economy.
(1969)
Marshall Knowledge is our most powerful engine of production; it enables us
(1920) to subdue nature and force her to satisfy our wants. Organization
aids knowledge.
Larry The only thing that gives an organization a competitive edge is …
Prusak what it knows, how it uses what it knows and how fast it can know
(1996) something new
Edith Economists have always recognized the dominant role that
Penrose increasing knowledge and information plays in economic processes,
(1959) but have, for the most part, found the whole subject of knowledge
and information too slippery to handle...
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7. ACCEPT THE FACT 1
you will have less experienced people available
in the short future
capture and make your knowledge re-usable
in time and space
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8. ACCEPT THE FACT 2
your knowledge makes you outstanding in the market
show and expose your knowledge
re-think your business, define new services and products
starting from the under-valorized
knowledge and experience
beware of knowledge leakage
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9. ACCEPT THE FACT 3
your staff looses per day on average AT LEAST:
 1.5 hour on searching and not finding
 1.5 hour on re-inventing, re-writing, re-solving,
re-answering, re-explaining, re-…
and much more on
 risk & compliance
 wrong decisions
 missed opportunities
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10. THINK ABOUT ….
LESSONS LEARNED
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11. KM FRAME WORK HANS VAN HEGHE
KM preparation &
know-how
•CMM for KM
•Human Competencies
•K sources
•K logistics
•parameters for succes
Knowledge
Knowledge Worker
Organization
a world of perspective
perspective
•too much information
•operational knowledge •insufficient K
•tactical
•lost knowledge
•strategic
KM context &
building blocks
•value of K
•JERI
•TINK ICK model
•business processes
•communication
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12. Inevitable
1 year publications in
chemical domain
requires 266 years of
reading
ACCEPT CHAOS & VOLUME
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13. =
- cost of creation
- cost of maintenance
+ value at application
* number of applications
VALUE OF KNOWLEDGE REALIZED  TO REALIZE
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14. Human
Respect
Sharing= speaking
Re-use= listening
SHARING KNOWLEDGE?
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15. Expertise in fingers
Continuously
changing
Learn to
detect
structure
communicate
ONE CAN HAVE KNOWLEDGE WITHOUT KNOWING IT (PLATO)
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16. Access to people
Knowledge not easily
codified
Trust – sharing
Trust – reuse
Peer rating/feedback
Community
(time & space)
TACIT KNOWLEDGE PROBLEM
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17. Author
Revised
Maintaned
Enriched
QUALITY OF INFORMATION AND KNOWLEDGE
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18. UNDERSTANDING YOUR EVOLUTION ON
DOCUMENTS, E-MAIL, INFORMATION, COLLABORATION, KNOWLEDGE, CHAOS
MOST
organisations
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19. AUTOMATED INFORMATION INTELLIGENCE
AND MORE ….
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20.  no question to answer, no problem to solve
no need to secure knowledge (80%)
 leave the chaos (mushroom-ownership),
and add reliability and automatic intelligence
 focus on end-user with answers and JERI®
 search & find
+ automatic expertise location detection (42%)
 maintenance, maintenance and validation
of crucial knowledge domains (multi-media)
STARTING POINTS
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21. Automatic meta-umbrella on top
of all your information and
knowledge sources
(also on people, chaos and
external)
TiNK4u approach
is much easier
keep existing solutions
only important/valuable
information is managed in a
box
structured
organisation’s Contextual
external
people
Intelligence as a meta
chaos
paper
repository on top
unlocking the real value
TECHNOLOGY ACTIVATES YOUR
ORGANISATION’S CONTEXTUAL INTELLIGENCE
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22. AUTOMATED INFORMATION INTELLIGENCE
ON ALL YOUR SOURCES
mails documents files paper webpages
always FIND in all your
your reliable sources
organisational
TiNK
context your multiple
index points-of-view
auto
classify
ana- personal JERI®
lyse
informed – alerts (static)
infor-
mation
intelli- collaborate on relevant
gence
& reliable content
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23. AUTOMATED KNOWLEDGE WORKER PROFILES
RESPECTING PRIVACY
search read learn answer write
A FEW KNOWLEDGE WORKER ACTIVITIES
TiNK the real expert who
can help me!
people
auto- automated personal JERI®
profiling informed – alerts (dynamic)
Training/demand
colleagues with same issues
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24. AUTOMATED KNOWLEDGE CAPTURING & REPORTING
FOCUS ON RE-USE WITH NO EXTRA EFFORT
Knowledge Reporting:
Risks – Usage – Missing
notification
informed Maintenance assistance
?
90%
58%
TiNKbase
store in
store in TiNKbase
question
- answer
knowledge
question
10%
42% One needs object
human assistance 67% - answer
knowledge
??
per
source
google
per
source ?? ?? ??
per
source
per
source
only my
inbox object
An expert needs
collegues communities websites intranets file paper manuals contracts databases mail
33% assistance from
servers complains
…
DMS server
other experts
Auto-capturing requested knowledge
Real experts become more visible
Decrease in interruptions of experts
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25. AUTOMATED DISCOVERY
KNOW AND BE KNOWN
mails documents files paper webpages
question
- answer
knowledge
How to be informed?
object
How to collaborate?
How to be warned?
Alerts Similar experts
Related information How to …? Similar interests
Notifications Similar needs
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26. SEARCH & FIND WITH POWERFUL INTEGRATED FEATURES
Improved relevancy percentage
Find related experts
Automatic
meta-filtering
DISCOVERY
Automatic
topic clustering
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27. YOUR ACTION PLAN: BE PREPARED FOR THE FUTURE
 Let information intelligence do the work for you
 Auto-classification
 Social computing – people profiling
 Expert locator & expert collaboration
 Discovery
 Capture & reuse your critical knowledge, know-how
 Learn people todetect, structure and communicate
 Capture (written or multi-media)
 Knowledge Centric Management
 Manage your knowledge organisation
 Dicover new opportunities based on know-how
(different from traditional products)
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28. RESULT DOMAINS (SKYRME ASSOCIATES)
KM results Intermediate results Organisational results
Results of knowledge centric management
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29. START NOW!
Thank you!
hans@icms.be
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