Increasingly we find content in electronic form and with data costs decreasing due to increased competition and regulatory intervention more and more people have access to information thereby empowering them to make more informed decisions. This paper will explore the ecosystem that will be required to enable organizations to move to the digital world; including the platform that the organizations will need irrespective of industry to drive new sources of revenue and the convergence between the various industries.
Prosumer empowerment builds on the tenets of user engagement by embracing the free-market principles that are becoming a central feature of today’s IT orchestration frameworks. IT organizations are adopting a prosumer design-led digital applications in support of advanced user-centric mobility. IT architecture and information management in support of the rapid growth of global mobility and user lifestyle changes by millennials has just begun to emerge, with acceleration of change becoming a paradigm shift.
Бизнес-модели промышленного интернета и интернета вещейSergey Zhdanov
1) The document discusses new business models required for the Internet of Things, including models where a single product is the focus (embedded innovator, systems professional, solutionist) and models where multiple devices create value through data aggregation (value chain aggregator, collaborator).
2) It describes key characteristics of each model, such as an embedded innovator focusing on product data to improve support, and an aggregator providing services to partners by accessing device-generated data.
3) New opportunities arise when devices from different companies contribute intersecting data streams, as in philips' vision of shared building system data creating new services.
Digital Transformation for Utilities: Creating a Differentiated Customer Expe...Cognizant
Utilities stand to reap large gains in customer-service efficiencies and user experience satisfaction by adopting a mobile-centric approach with apps that cover a wealth of transactional and engagement features.
Using mobile back end as a service (MBaaS), embedded in a standard enterprise architecture, as a platform for mobile app development offers organizations development agility. MBaaS features also include mobile security, business logic, analytics and support services.
HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE Idc journey to_the_3rd_platfo...CMR WORLD TECH
HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE
Your customers evolve and so does your organisation. With similar products and services to your competition, there is a growing requirement to design unique customer benefits. Service is becoming the primary differentiator in a competitive market.
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
The Digital Retail Theater: Shopping's FutureCognizant
Artfully deploying advanced technologies such as virtual reality, augmented reality, 3-D modeling, and digital avatars, our envisioned digital retail theater (DRT) offers huge benefits to both retailers and consumers. The digitally enhanced shopping experience is rapidly gaining momentum among both online and physical retailers.
Prosumer empowerment builds on the tenets of user engagement by embracing the free-market principles that are becoming a central feature of today’s IT orchestration frameworks. IT organizations are adopting a prosumer design-led digital applications in support of advanced user-centric mobility. IT architecture and information management in support of the rapid growth of global mobility and user lifestyle changes by millennials has just begun to emerge, with acceleration of change becoming a paradigm shift.
Бизнес-модели промышленного интернета и интернета вещейSergey Zhdanov
1) The document discusses new business models required for the Internet of Things, including models where a single product is the focus (embedded innovator, systems professional, solutionist) and models where multiple devices create value through data aggregation (value chain aggregator, collaborator).
2) It describes key characteristics of each model, such as an embedded innovator focusing on product data to improve support, and an aggregator providing services to partners by accessing device-generated data.
3) New opportunities arise when devices from different companies contribute intersecting data streams, as in philips' vision of shared building system data creating new services.
Digital Transformation for Utilities: Creating a Differentiated Customer Expe...Cognizant
Utilities stand to reap large gains in customer-service efficiencies and user experience satisfaction by adopting a mobile-centric approach with apps that cover a wealth of transactional and engagement features.
Using mobile back end as a service (MBaaS), embedded in a standard enterprise architecture, as a platform for mobile app development offers organizations development agility. MBaaS features also include mobile security, business logic, analytics and support services.
HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE Idc journey to_the_3rd_platfo...CMR WORLD TECH
HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE
Your customers evolve and so does your organisation. With similar products and services to your competition, there is a growing requirement to design unique customer benefits. Service is becoming the primary differentiator in a competitive market.
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
The Digital Retail Theater: Shopping's FutureCognizant
Artfully deploying advanced technologies such as virtual reality, augmented reality, 3-D modeling, and digital avatars, our envisioned digital retail theater (DRT) offers huge benefits to both retailers and consumers. The digitally enhanced shopping experience is rapidly gaining momentum among both online and physical retailers.
The document discusses how mobility has become the new enterprise platform due to several factors:
1) Mobile devices have become the primary computing device for most individuals and enterprise workers, surpassing PCs in capabilities and personal attachment.
2) Trends like IT consumerization have raised user expectations for how they interact with technology, pushing for more intuitive mobile-first applications.
3) The mobile ecosystem provides a rich platform for personalization, capabilities like cameras, and a new model for app development compared to traditional enterprise software.
4) When combined with related trends in cloud, big data, and social technologies, mobility intensifies its transformational impact on enterprises and how they provision IT services.
Understanding the Information Architecture, Data Management, and Analysis Cha...Cognizant
As the Internet of Things (IoT) becomes increasingly prevalent, organizations must build the enterprise information architecture required to gather, manage, and analyze vast troves of rich real-time data. We offer an IoT framework, use cases, and a maturity model that helps enable you to choose an adoption approach.
Wearable Technology: Automotive's Next Digital FrontierCognizant
Wearables promise to impact the automotive value chain in a similar way to smartphones. But despite their great promise, wearables also lack proven use cases, requiring that companies proceed cautiously while ignoring wearables at their own peril.
How Semantic Analytics Delivers Faster, Easier Business InsightsCognizant
Facing vast and increasing amounts of data, business users need analytic capabilities to handle the volume and derive meaningful insights based on expert knowledge. Semantic analytics applies metadata and metaknowledge principles to extract actionable answers to complex business questions and detect previously unknown patterns.
Wearable Devices: The Next Big Thing in CRMCognizant
When integrated with CRM systems, wearable devices offer the same type of digital experience as desktops, laptops, smartphone or tablets, but with the convenience afforded by watches, eyeglasses and headbands. Wearables apply across the CRM spectrum - from sales, to marketing, to services.
The digital workspace is emerging as the new end-user computing platform, securely delivering access to apps, services, and resources across devices. It empowers users with freedom of choice and mobility while giving IT control and security. As workstyles change with mobile workers using various devices, the digital workspace simplifies app delivery and management for IT and enables new processes and customer interactions for businesses. VMware provides solutions for the digital workspace across apps, devices, identity, and security to drive digital transformation for organizations and their users.
Disrupting Reality: Taking Virtual & Augmented Reality to the EnterpriseCognizant
The impact of virtual and augmented reality platforms and applications will be profound for enterprises across industries, allowing companies to transform processes and improve how employees work, communicate and collaborate. All within a real-time, "real-life" environment that reduces the need for physical premises and presence.
An Analysis of U.S. P&C Insurance Customer-Facing Mobile AppsCognizant
Property and casualty insurers are playing catch-up in the mobile app space, with most failing to deliver features and functionality that meet consumer needs and expectations, or matching the capabilities provided on existing Web portals, our latest research shows.
Winterberry group the state of consumer data onboarding november 2016Brian Crotty
The document discusses consumer data onboarding, which is the process of matching owned consumer data with consumers' digital attributes to create a comprehensive identity for marketing. It details the history and evolution of onboarding from probabilistic household-level matching to increased demand for more accurate deterministic matching of individuals. The proliferation of connected devices has made identity matching more complex. Both probabilistic and deterministic processes are still required for onboarding, as deterministic is more precise but probabilistic allows for greater scale. The document provides an overview of the onboarding process and market.
CMOs & CIOs: Aligning Marketing & IT to Elevate the Customer ExperienceCognizant
In the digital sphere, customer behaviors, organizational structures and entire business models are rapidly changing, compelling CIOs and CMOs to collaborate closely and often, and focus on the common goal of delivering consistent and exceptional customer experiences from day one.
By delving deeply into customer experience, business process design and operating model change, organizations can more effectively move from 'doing' digital to 'being’ digital.
The Sharing Economy: Implications for Property & Casualty InsurersCognizant
The document discusses how the sharing economy poses risks and opportunities for property and casualty insurers. It is growing exponentially, projected to reach $335 billion by 2025. Insurers must rethink their products, underwriting, and processes to capitalize on the new risks and revenue potential presented by the sharing economy, as personal assets are now sometimes used for commercial purposes. Failure to adapt could be detrimental to insurers.
Being Digital: Making Digital Real and RewardingCognizant
Businesses can 'do' digital by focusing on isolated initiatives. But to truly 'be' digital, they need to ensure they are digital to the core, and redefine the nature of customer centricity.
How Telematics Will Improve Driver Experience and Deliver Greater Business ValueCognizant
Rapidly accelerating advances in telematics and human-machine interface design promise to deliver not only superior driving experiences but also benefits across the automotive ecosystem and beyond.
Like it's predecessors in the series, this white paper is about B2B 3.0 (Business-to-Business 3.0), the next generation of technology for the enterprise that generates value throughout the supply chain, and how it enables e-Procurement 3.0, which is the only implementation of e-Procurement technology that is guaranteed to deliver maximum value -- and savings -- to your organization.
B2B 3.0 goes beyond simply streamlining processes and decreasing work, it also
enables content in new and innovative ways which not only enable commerce, but enable one of the cornerstones of business e-commerce -- e-Procurement. Unlike traditional e-Procurement solutions, which usually attack procurement in a piece-meal fashion, new e-Procurement 3.0 solutions are integrated commerce solutions that support each step of the various procurement cycles in your organization in a tightly-integrated fashion that seamlessly flow from one step to the next. An e-Procurement 3.0 solution, which integrates the m-way matching that eludes so many traditional piece-meal procurement applications at its core, ensures that the organization only pays for goods and services actually received -- and only pays at contracted rates. EProcurement 3.0 solutions succeed where previous generations of e-Procurement solutions failed.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
APAC's Digital Insurance Transformers: Illuminating the Way ForwardCognizant
Our research shows that insurers throughout the extremely diverse APAC region are placing their bets on digital transformation strategies to enhance customer experience and optimize operations. We take a deep-dive look into the particulars of what is currently happening and what lies ahead for the Asia-Pacific insurance industry's digital evolution.
How Insurers Can Leverage Social and Messaging Apps to Enhance Digital ValueCognizant
Insurance carriers looking to bolster their digital ROI and reach their clientele of millennials most effectively must look beyond mobile apps and online portals, into social and messaging apps. We offer a roadmap and use cases for enhancing insurers' digital presence.
The document discusses how mobility and analytics are enabling the rise of the "Individual Enterprise" by combining the power of mobile devices and analytics. In the Individual Enterprise, information platforms tailored to each employee's specific needs can dynamically deliver the right insights to the right people at the right time and place. This allows organizations to better serve customers, empower employees, evolve business models, and realize the full transformational benefits of mobility.
As many different products and environments get smarter, there are inevitable implications on how consumers find out about, research or purchase products.
In this SlideShare presentation, we have highlighted some of the most interesting trends related to digital commerce.
This document discusses reasons why cloud adoption has been slow among CIOs and provides seven ways to extend cloud offerings to better meet enterprise needs. It notes that while SaaS solutions are appealing, enterprises will only adopt cloud if it tightly integrates with their existing IT systems. It then outlines each of the seven extension areas: 1) expanding core offerings, 2) integration frameworks, 3) mobile device support, 4) social computing integrations, 5) mobile device management, big data, and analytics, 6) cloud service brokers, and 7) governance. The document argues these extensions are necessary to address gaps between current cloud offerings and enterprise requirements and facilitate broader cloud adoption.
The document discusses how mobility has become the new enterprise platform due to several factors:
1) Mobile devices have become the primary computing device for most individuals and enterprise workers, surpassing PCs in capabilities and personal attachment.
2) Trends like IT consumerization have raised user expectations for how they interact with technology, pushing for more intuitive mobile-first applications.
3) The mobile ecosystem provides a rich platform for personalization, capabilities like cameras, and a new model for app development compared to traditional enterprise software.
4) When combined with related trends in cloud, big data, and social technologies, mobility intensifies its transformational impact on enterprises and how they provision IT services.
Understanding the Information Architecture, Data Management, and Analysis Cha...Cognizant
As the Internet of Things (IoT) becomes increasingly prevalent, organizations must build the enterprise information architecture required to gather, manage, and analyze vast troves of rich real-time data. We offer an IoT framework, use cases, and a maturity model that helps enable you to choose an adoption approach.
Wearable Technology: Automotive's Next Digital FrontierCognizant
Wearables promise to impact the automotive value chain in a similar way to smartphones. But despite their great promise, wearables also lack proven use cases, requiring that companies proceed cautiously while ignoring wearables at their own peril.
How Semantic Analytics Delivers Faster, Easier Business InsightsCognizant
Facing vast and increasing amounts of data, business users need analytic capabilities to handle the volume and derive meaningful insights based on expert knowledge. Semantic analytics applies metadata and metaknowledge principles to extract actionable answers to complex business questions and detect previously unknown patterns.
Wearable Devices: The Next Big Thing in CRMCognizant
When integrated with CRM systems, wearable devices offer the same type of digital experience as desktops, laptops, smartphone or tablets, but with the convenience afforded by watches, eyeglasses and headbands. Wearables apply across the CRM spectrum - from sales, to marketing, to services.
The digital workspace is emerging as the new end-user computing platform, securely delivering access to apps, services, and resources across devices. It empowers users with freedom of choice and mobility while giving IT control and security. As workstyles change with mobile workers using various devices, the digital workspace simplifies app delivery and management for IT and enables new processes and customer interactions for businesses. VMware provides solutions for the digital workspace across apps, devices, identity, and security to drive digital transformation for organizations and their users.
Disrupting Reality: Taking Virtual & Augmented Reality to the EnterpriseCognizant
The impact of virtual and augmented reality platforms and applications will be profound for enterprises across industries, allowing companies to transform processes and improve how employees work, communicate and collaborate. All within a real-time, "real-life" environment that reduces the need for physical premises and presence.
An Analysis of U.S. P&C Insurance Customer-Facing Mobile AppsCognizant
Property and casualty insurers are playing catch-up in the mobile app space, with most failing to deliver features and functionality that meet consumer needs and expectations, or matching the capabilities provided on existing Web portals, our latest research shows.
Winterberry group the state of consumer data onboarding november 2016Brian Crotty
The document discusses consumer data onboarding, which is the process of matching owned consumer data with consumers' digital attributes to create a comprehensive identity for marketing. It details the history and evolution of onboarding from probabilistic household-level matching to increased demand for more accurate deterministic matching of individuals. The proliferation of connected devices has made identity matching more complex. Both probabilistic and deterministic processes are still required for onboarding, as deterministic is more precise but probabilistic allows for greater scale. The document provides an overview of the onboarding process and market.
CMOs & CIOs: Aligning Marketing & IT to Elevate the Customer ExperienceCognizant
In the digital sphere, customer behaviors, organizational structures and entire business models are rapidly changing, compelling CIOs and CMOs to collaborate closely and often, and focus on the common goal of delivering consistent and exceptional customer experiences from day one.
By delving deeply into customer experience, business process design and operating model change, organizations can more effectively move from 'doing' digital to 'being’ digital.
The Sharing Economy: Implications for Property & Casualty InsurersCognizant
The document discusses how the sharing economy poses risks and opportunities for property and casualty insurers. It is growing exponentially, projected to reach $335 billion by 2025. Insurers must rethink their products, underwriting, and processes to capitalize on the new risks and revenue potential presented by the sharing economy, as personal assets are now sometimes used for commercial purposes. Failure to adapt could be detrimental to insurers.
Being Digital: Making Digital Real and RewardingCognizant
Businesses can 'do' digital by focusing on isolated initiatives. But to truly 'be' digital, they need to ensure they are digital to the core, and redefine the nature of customer centricity.
How Telematics Will Improve Driver Experience and Deliver Greater Business ValueCognizant
Rapidly accelerating advances in telematics and human-machine interface design promise to deliver not only superior driving experiences but also benefits across the automotive ecosystem and beyond.
Like it's predecessors in the series, this white paper is about B2B 3.0 (Business-to-Business 3.0), the next generation of technology for the enterprise that generates value throughout the supply chain, and how it enables e-Procurement 3.0, which is the only implementation of e-Procurement technology that is guaranteed to deliver maximum value -- and savings -- to your organization.
B2B 3.0 goes beyond simply streamlining processes and decreasing work, it also
enables content in new and innovative ways which not only enable commerce, but enable one of the cornerstones of business e-commerce -- e-Procurement. Unlike traditional e-Procurement solutions, which usually attack procurement in a piece-meal fashion, new e-Procurement 3.0 solutions are integrated commerce solutions that support each step of the various procurement cycles in your organization in a tightly-integrated fashion that seamlessly flow from one step to the next. An e-Procurement 3.0 solution, which integrates the m-way matching that eludes so many traditional piece-meal procurement applications at its core, ensures that the organization only pays for goods and services actually received -- and only pays at contracted rates. EProcurement 3.0 solutions succeed where previous generations of e-Procurement solutions failed.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
APAC's Digital Insurance Transformers: Illuminating the Way ForwardCognizant
Our research shows that insurers throughout the extremely diverse APAC region are placing their bets on digital transformation strategies to enhance customer experience and optimize operations. We take a deep-dive look into the particulars of what is currently happening and what lies ahead for the Asia-Pacific insurance industry's digital evolution.
How Insurers Can Leverage Social and Messaging Apps to Enhance Digital ValueCognizant
Insurance carriers looking to bolster their digital ROI and reach their clientele of millennials most effectively must look beyond mobile apps and online portals, into social and messaging apps. We offer a roadmap and use cases for enhancing insurers' digital presence.
The document discusses how mobility and analytics are enabling the rise of the "Individual Enterprise" by combining the power of mobile devices and analytics. In the Individual Enterprise, information platforms tailored to each employee's specific needs can dynamically deliver the right insights to the right people at the right time and place. This allows organizations to better serve customers, empower employees, evolve business models, and realize the full transformational benefits of mobility.
As many different products and environments get smarter, there are inevitable implications on how consumers find out about, research or purchase products.
In this SlideShare presentation, we have highlighted some of the most interesting trends related to digital commerce.
This document discusses reasons why cloud adoption has been slow among CIOs and provides seven ways to extend cloud offerings to better meet enterprise needs. It notes that while SaaS solutions are appealing, enterprises will only adopt cloud if it tightly integrates with their existing IT systems. It then outlines each of the seven extension areas: 1) expanding core offerings, 2) integration frameworks, 3) mobile device support, 4) social computing integrations, 5) mobile device management, big data, and analytics, 6) cloud service brokers, and 7) governance. The document argues these extensions are necessary to address gaps between current cloud offerings and enterprise requirements and facilitate broader cloud adoption.
Digital transformation through integrationCetrixSaudi
The business world is undergoing a revolution. With the proliferation of technology across our lives and work, industries around the world are realising that the tried and trusted methods that have kept them moving forward might no longer suffice. Consumers today are connected, informed, and unprecedentedly technologically savvy, and as a result, the companies they deal with are expected to be the same.
We are living in an age where physical and digital worlds collide and blend into a new ground of unique experience, where information is readily accessible anywhere and anytime. In this age, enterprises the world over are touting large-scale digital
transformation as the foundation for business transformation, to make enterprises scalable, agile and
future-ready
The goal of this white paper is to demonstrate why the only successful way to approach a major ecommerce project today is to pursue a rigorous "integration first" strategy, rather than relying on traditional procurement methods. Based on our experience helping hundreds of companies achieve their online commerce goals, we'll also provide you with practical, hands-on advice for managing your project and evaluating software using this approach.
Digital transformation in the travel industryAmira Roula
"Digital Transformation in the travel industry" is an e-book written on behalf of a client, (CSVE, Switzerland). The e-book delves into the definition of digital transformation, its adaptation to the travel industry and insights into social and societal effects of digital transformation.
Digital Transformation in marketing has shown what it can do for businesses like Uber & Amazon.Digital Transformation is the implementation of digital technologies to assets, processes & products to improve efficiency.
The rapidly shifting technology environment raises serious questions on how to help their companies capitalize on the transformation under way. Advancing technologies and their swift adoption are upending traditional business models. So, today we bring you Five Hottest Tech-Enabled Business Trends in 2017.
Communications advances are touching every industry and enabling new ways of connecting people. Video is becoming more integral to daily life as people interact in richer ways. Businesses are using real-time analytics of customer conversations and social media to fine-tune customer experiences. Organizations also face decisions around public versus private clouds and whether to use managed communications services. The integration of unified communications and mobility is expected to further boost productivity.
The document discusses how enterprises are using emerging technologies to transform their businesses. It explores seven areas where technologies are being used together to reimagine what's possible, including delivering crowdsourced services, reinventing the value chain, growing sustainably, bridging the digital and physical worlds, and more. The document provides examples of how companies are leveraging technologies like mobile, cloud, IoT, and data analytics to drive innovation and gain competitive advantages.
Lean Digital Enterprise Evolution in a Hyper Connected World VSR *
Hyperconnectivity is changing the business landscape, requiring organizations to become "lean digital enterprises" that can quickly respond to changing needs. This will involve new approaches to developing highly interconnected applications (HCAs) that integrate people, processes, products and things. The document outlines challenges for CXOs and proposes a new lean digital technology foundation and development approach using tools like CollabNet TeamForge to efficiently create HCAs.
Organizations are driving speed and value by accessing a
“single voice” to coordinate enterprise mobility initiatives.
A white paper analysis from HTCpro™
SMACology i.e. SMAC Technology is the new buzzword reforming the IT industries as well as the skills of technical aspirants. Learn how.
PDF courtesy: KPMG
The document discusses enterprise mobility strategies and best practices. It notes that mobility adoption is increasing and will account for 10-12% of IT spending by 2020. Enterprise mobility can transform businesses by creating new revenue channels and improving productivity. However, risks like technology obsolescence must be managed. The document recommends developing a comprehensive mobility strategy aligned with business goals and priorities. It also suggests establishing a center of excellence and partnering with specialists to effectively implement mobility solutions.
European Communications (Next Generartion Commerce)Peter Conquest
Hybris provides a next generation commerce solution called the Telco Accelerator to help telecommunications companies exploit new digital opportunities. The Telco Accelerator enables a seamless omni-channel customer experience across all devices and brings Hybris' e-commerce expertise to telecom companies moving into e-commerce. It allows flexibility across channels and is technology neutral so it can be adapted as new technologies emerge. Hybris works with partners to implement the solution for telcos to help them offer personalized deals and bundles to customers based on analyzing customer data from multiple sources and channels.
This document discusses how cloud capabilities enable adaptive case management for the age of the customer. It describes how customers now expect seamless, personalized experiences across channels and how legacy systems must transform. Cloud technologies like social/collaboration tools, the internet of things, and artificial intelligence can provide dynamic, flexible processes to meet customer needs. Adaptive case management allows organizations to integrate customer data and feedback to quickly resolve issues.
Splice Machine Digital Transformation 2.0 white paperSyed Mahmood
This document discusses the evolution of digital transformation. Digital Transformation 1.0 involved automating manual processes and moving operations online. While cloud migration provided agility, true transformation requires modernizing applications to leverage new data sources and intelligence. Digital Transformation 2.0 requires transitioning from systems of record to systems of signals that can analyze real-time data using AI/ML. For companies to realize the benefits of DX 2.0, all applications must be modernized to ingest diverse data sources and embed intelligence. Approaches like lambda architecture are too complex, requiring specialized skills and loose coupling between systems. True transformation is achieved by modernizing applications themselves.
Digital Transformation of the Connected Product EconomyEdgeIQ
Digital transformation is necessary for connected product companies to survive in today's world. A new technology stack is required that includes device lifecycle management, data orchestration, and service orchestration to manage the complex ecosystem of billions of connected devices, petabytes of daily data, applications, and customers. This new stack provides the foundation for companies to embrace digital transformation and retain market share by reducing costs, gaining new revenue streams, and changing business models.
How to Setup Default Value for a Field in Odoo 17Celine George
In Odoo, we can set a default value for a field during the creation of a record for a model. We have many methods in odoo for setting a default value to the field.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapitolTechU
Slides from a Capitol Technology University webinar held June 20, 2024. The webinar featured Dr. Donovan Wright, presenting on the Department of Defense Digital Transformation.
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...EduSkills OECD
Andreas Schleicher, Director of Education and Skills at the OECD presents at the launch of PISA 2022 Volume III - Creative Minds, Creative Schools on 18 June 2024.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
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إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
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Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
220711130088 Sumi Basak Virtual University EPC 3.pptx
Digital transformation
1. Digital Transformation Point of View
Digital Transformation Point of View
By: Vickesh Dhookie
Page 1 of 9
Date: 24-10-2013
Version: V1.0
2. Digital Transformation Point of View
Contents
1.
Introduction ...............................................................................................................3
2.
Why the Digital Transformation.................................................................................4
3.
The Digital Platform ..................................................................................................7
Page 2 of 9
Date: 24-10-2013
Version: V1.0
3. Digital Transformation Point of View
1. Introduction
Increasingly we find content in electronic form and with data costs decreasing due to increased
competition and regulatory intervention more and more people have access to information
thereby empowering them to make more informed decisions. This paper will explore the
ecosystem that will be required to enable organizations to move to the digital world; including the
platform that the organizations will need irrespective of industry to drive new sources of revenue
and the convergence between the various industries.
Page 3 of 9
Date: 24-10-2013
Version: V1.0
4. Digital Transformation Point of View
2. Why the Digital Transformation
Customers have become more empowered through their access to information, the proliferation
of smart phones, social media and the rapid digitisation of content and as a result their
purchasing decisions are becoming a great deal more complex, as now customers don’t merely
accept the direct marketing from organisations but in fact perform their own research online and
via social media and find out what their friend’s experience with a product or service was before
making the purchasing decision.
The combination of digital portal, digital commerce, customer experience, social, mobile and
analytics has resulted in more and more organizations having to make this shift into the digital
world.
There are six key pillars upon which this digital transformation will occur namely:
1. Digital Portal – The need across the organization for a single user interface to
ensure that all areas of the organization are easily accessible by customers,
employees and 3rd party organizations.
2. Digital Commerce – As organizations move toward a more even split between
bricks and mortar to digital, the purchasing methods and payment mechanisms
will need to evolve. For example In Africa where there is a large unbanked
population and low percentage of the population has access to credit cards;
using mobile money could ensure a greater uptake of digital services.
3. Customer Experience – With the empowerment of the customer and greater
access to information targeting the customer as an individual instead of a
segment is critical going forward. Thus conducting customer profiling, behavioral
analysis and pricing-product and promotion mix ensures targeted campaigns are
executed to the customer at the right time and in context.
4. Mobile – This will span from devices to any surface a display will be able to be
presented on i.e. buildings, walls, mirrors, fridges, counter tops etc.
5. Social – Social business will become core to the fabric of future business and
change the manner in which customers and organizations interact in conducting
the purchasing decision as well as the resultant transactions. As can be seen this
will go well beyond social media and will very quickly evolve to social business.
6. Analytics – Analytics will enable and underpin in a number of instances the
digital organization in order to drive predictive product recommendations or
executive proactive actions.
These six pillars will impact all levels of society from the individual through to organizations as
well as industries. These pillars will drive organizations that were traditionally siloed and neatly
departmentalized to shift to an incorporation of an ecosystem where not only departments are
interdependent but organizations are. A good example of this is one of the stationer organizations
where the organizations logistics is outsourced to DHL; it uses Amazon as its store front and
Google for its analytics a truly virtual organization. The same realization of the ecosystem will
occur within organizations when they move into cloud value added services or machine-tomachine as the organization will not provide all the services they will require and will have to
leverage off application vendors to provide the services that they will onboard onto their platforms
and on sell the service.
Organizations embarking on their digital transformation journey will need to re-evaluate their endto-end commerce lifecycle from how they procure and purchase goods or services through to how
they market to the individual entity and up sell and cross-sell to this individual entity and finally
how do they ensure repeat purchases, customer service and self-service as well as reverse
logistics once the goods or services have been acquired.
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A key aspect to note here is that when embarking on this digital transformational journey the core
area of focus should be commerce and not analytics, cloud or security as these are merely
enablers within your business however they do not drive the business.
Another aspect as to why the drive for the organization to move away from voice and data
revenues and towards value added services is as a result of the over the top (OTT) players such
as Whatsapp and Skype cutting into the sms and voice revenues of the organizations. In driving
to the value added services business models some organizations have realized that they cannot
do it all alone and an ecosystem needs to be created in order to move to the digital organization
and new business models.
The organizational ecosystem required for both Machine-to-Machine and cloud value added
services capabilities are comprised of the following components which will be described further
below:
Customers: We start with the customer as the foremost part of this ecosystem however this
customer could now not only be a customer of the organization but the organization could also be
a customer of the customer. A typical example of this could be an application developer who has
a data contract with the organization. However the developer also develops applications that he
sells to the organization who in turn on sells to its customers. Another scenario could be SME’s
who purchase unified communication services from the organization and then resells its
application instance of its offering back to the organization to on sell.
Communications Vendors: This element encompasses various wide area network technologies
over which instrumented data from device domain could be transferred. This typically has been
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cellular providers encompassing 2.5 G, 3G or 4G networks however due to improvements in
carrier grade Wi-Fi and Wi-Fi offloading fixed line operators, network equipment providers, cities
and ISP’s are also to be considered.
Value Added Resellers: This will be the glue of the ecosystem although organizations will be
able to deliver the digital platform not all services and applications will be provided by the
organization. A good example of what the value added resellers will provide is, if organizations
decided to sell healthcare value added services, will organizations decide to hire doctors and
nurses to provide these services or will they rather provide the technology platform to enable
these services and let value added resellers on sell these services although there will also be
certain services which would be consumed directly by the end customers and these the
organization would be able to provide directly.
Operations: The operations of the organizations will need to transform to cater for the value
added reseller model. For example, should the organization decide to sell a healthcare value
added services and the end consumer has an issue once the solution is deployed, who does the
end consumer revert back to? Is it the organization or the value added reseller? If the
organization is the single point of contact then will its contact centre be equipped to seamlessly
reroute the call to the value added reseller or the actual service provider?
Application Vendors: These will be the vendors who will provide the applications that will reside
within the ecosystem of the digital platform to enable customer value. There would be different
vertical applications which can be plugged into the digital platform.
Industry Verticals: Each vertical will have a unique offering which can be provided by the digital
services provider such as mobile payments for the financial sector, remote patient monitoring for
the healthcare sector etc.
SI Vendors: In order to on-board application providers, manage the digital platform, co-ordinate
the broader ecosystem and drive business into the various industries – SI vendors would form a
critical role in assisting organizations with these initiatives.
Cloud Complementors: While organizations will attempt to create as much as possible on their
own digital platforms, in certain instances platforms could merely be on-sold by the organization.
For example, should a mining house create a digital platform relevant to the mining sector then
integration by the digital service provider into this platform and merely on selling this capability will
be a viable business model.
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3. The Digital Platform
The digital platform that is required by organizations across industries in preparation of this digital
world foundational building block is the digital portal as this will allow for aggregation of
applications and provide a single user interface to the organization both from a customer and
employee perspective. More importantly however the digital portal should provide the ability to
cater for both feature and smart phones as 80 percent of subscribers at least within the growth
market regions still have feature phones. Now while organizations have been engaging in portal
projects since the early 2000’s the drive for digital portal is significantly different as now one has
to take into account different display types, screen resolutions and input types just as touch
screen and key pad. Technologies such as HTML 5 and XML Device Independent Markup
Extensions have made rapid response design a great deal more standardized and easier to
implement also taking into account the requirement to give the best experience to the subscriber
for the mobile display they are consuming.
Digital Commerce – this is the mechanism by which the value added service will be sold. At this
point in time the value added service is limited to the traditional ringtones, music etc. However
going forward the content could be value added services such as software as a service or lifestyle
services. The commerce component will be the store front for the organization and could be
resold to the Small to Medium Enterprise (SME) market to provide a personalized store front for
the SME whereby the organization could immediately see its return on investment. Key areas to
take into account are the order and inventory management as well as the supply chain and
transportation management requirements within the commerce component of the platform.
Customer Experience – the requirement to cater for each customer’s personalized customer
experience requires the use of quantitative analytics, qualitative analytics, campaign
management and pricing and promotion mix to ensure the profiles, patterns and behavior of the
customer is understood and that targeted and relevant campaigns are sent to the customer at the
right time to ensure that the up-sell and cross-sell of the of the specific offers have a higher take
up by the customer. There are 6 key principles which customer experience is focused on:
Originality – delight the customer
Forward looking – being proactive
Flexibility – provide the customer with what they want, when they want it
Transparency – clear explanations resulting in trusted advisor status
Personalization – know what the customer wants and needs
Communication – engage in an open dialog with the customer
Reliability – being consistent and available when customer requires
Mobile Applications – where organizations will need to build applications for mobile devices or
at least while it is still the craze. Once apps start to be used for enterprises and business and not
just entertainment or information then we will start seeing issues similar to the ones we
experienced in the early 2000’s. In the early 2000’s we were developing VB and C apps, installing
on desktops and laptops and running into issues such as conflicts between applications,
upgrading the apps, version control, support and maintenance. In order to resolve these issues
the web browser was created and so the applications resided on a server and users accessed the
applications via the web browser. Going forward the digital portal as discussed upfront will be
how applications are accessed. However for now there is still a need to develop applications for
devices and so one needs to take into account the development environment for the apps that will
enable cross platform deployment, the management of the device from a policy and version
management perspective, the security of the application on the device and the ability to conduct
automated code validation, data encryption and secure connectivity and the final aspect being
analytics on the device and the ability to conduct qualitative analytics on the customer and
determine the customer experience based on the usage of the application. When considering
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application development one needs to understand that this will primarily be driven by an
ecosystem of application vendors from a single developer to big corporate. Success will depend
on how quickly organizations are able to onboard application vendors; manage the service levels
with the vendors and the certification of their applications onto the organization’s platform. The
application vendors will also introduce what is a foreign concept to organizations and that is the
need to pay the vendors for their services provided along with various types of business models
they could engage in with the application vendor.
Social Business – will also form part of the digital platform although today most people still see it
as we saw the internet in the early 2000’s, where people mainly believed it was good for
information and for the youngsters but not for financial transactions. Today more than 80 percent
of financial transactions occur over the internet and it is a core component to most businesses.
Similarly today we see Social good for information and the youngsters however going forward
social business will be more than just sentiment analysis, reputational risk and brand awareness
it will form a core component of business. A good example of this is the ability to read off social
media API’s and look for certain purchasing patterns from prospective customers and then in real
time be able to analyze what the customer is requesting, what would be the most appropriate
offer to make to the customer and then execute the offer to the customer via for instance,
submitting a URL which points to a storefront where the customer can go and purchase what he
was looking for. Another example of integrating social business into an organization is integrating
Facebook into call centres thereby transforming your call center into a contact center and in the
process cutting costs; as voice calls will eventually no longer be required as well as enhancing
customer experience as the customer now would be able to view on Facebook when the contact
center agent is available via a status indicator instead of waiting in a queue and interact with the
organization within a familiar and comfortable environment. This will also lead to quicker problem
resolution times as the agent would immediately be able to interact with the relevant subject
matter expert’s via a chat facility and provide the customer direct access to the subject matter
expert should this be the organizations policy.
The above mentioned building blocks form the digital platform and this platform is what
organizations irrespective of industry will require in order to move to the digital world we will
integrate into.
Naturally this digital platform will still require business rules, business processes and integration
into legacy applications and so organizations will need to delete, transform or create entirely new
business rules, processes and integrations to fulfill the organizations digital transformation.
With the digital platform in place the organization would also requires analytics at multiple levels
for a core part of the organization and fulfill its digital transformation. While traditional analytics
was seen as a horizontal layer within the organization it is very much more pervasive within
organizations and should now be seen as a vertical layer that spans the horizontal layers of the
organization as depicted in the diagram below:
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Other key areas to highlight for the digital strategy are security, partner on-boarding and the
billing environment. Implementing and enforcing security will become even more complex as
organizations within a given ecosystem will be a great deal more interdependent as well as
agreeing to engage in co-opetition where they will co-operate but also compete in some instances
with one another. The partner on boarding will need to be automated and occur within hours if not
minutes and areas such as value added service certification, contract management and SLA
management will form part of the digital transformation. The current billing environment will also
need to be revisited as at the moment they a predominately designed to collect money however
in the new digital world these environments will also need to pay out money to the ecosystem and
will not be able to easily cater for this hence new billing environments will need to be considered.
The digital platform as described above will form the platform to enable organizations to sell value
added services whether these are cloud, M2M or traditional services and drive organizations into
the digital world.
The digital world ahead will present many opportunities as well as challenges but it will no doubt
move the world from its current stagnant state of no or little innovation to significant
improvements in innovation between customers and organizations alike.
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