The document discusses challenges and best practices for digital transformation in banking and insurance to maintain a competitive edge in a changing global landscape. It notes key issues like improving customer centricity, effective employee training, streamlining procedures, and enhancing cybersecurity. References are provided on developing operational excellence in financial services and important digital and internet statistics. The author then thanks the reader.

1. Sustaining a Competitive Edge in the
Changing Global Scenario:
Challenges, Practices and
Innovations
Digital Transformation in
Banking and Insurance

2. Developing Operational Excellence1

4. Every Internet Minute3

5. Challenges Practices and Innovations
Brief
• Awareness among consumers/customers
• Ease of effective Customer service
• Improving the Customer Centricity.
• Effective Training of the employees
• Streamlining the standard operating procedures
• Draw and Effective Inter Regulatory Solutions
• Controlling frauds
• Effective penal provisions for violations
• Enhance the Cyber Security measures

6. References
1https://www.axway.com/en/industries/financial-
services/banking-and-insurance
2 Global Digital snapshot January 2017 – Key
statistical indicators for the world’s Internet,
Mobile and Media Users
3 World Economic Forum @lorislewis
@officiallychad

7. Thank You
Jaswanth Singh G
Insurance Domain Consultant and
Faculty for Insurance & Pension Studies