Digital transformation - BPWA

Digital Transformation
Business and Personal
Development series vol III
Mazen Diab

Topics:
● Digital Transformation in the global context
○ Industrial Revolutions
○ Internet as a major platform of the 4th industrial revolution
○ Digital technologies & trends
● Digital Transformation on the organizational Level
○ Digital Transformation (Organizational Structure)
○ Digital Framework (Strategy, business model & enablers)
Mazen Diab

Digital Transformation in
the
global context
Mazen Diab

Industrial Revolution
Mazen Diab
Digital Transformation in the global context

Mazen Diab
Before
1700
Pre Industrial

Mazen Diab
Before
1700
Pre Industrial
● Population was less than 1 B
● Life Span was between 35 to 40 Years
● Limited Trade, No factories & No mass production
● Things crafted by hand and most people live off land
● Progress was slow.

Mazen Diab
Before
1700
Pre Industrial
● The invention of steam powered motor enabled
mechanization
● Mass production of low cost Iron and Steel led to the
building of large strong and complex machines.
● The automation of textile manufacturing was pioneered

Mazen Diab
Before
1700
Pre Industrial
industrialization resulted in signiﬁcant
socioeconomic and culture change.

Mazen Diab
Before
1700
Pre Industrial
● The most important technology was the application of
electricity, and its wide availability to public.
● Electricity enabled the invention of the telephone.
● Introduction of the gas-powered combustion engine which
led to emergence of automobile.

Mazen Diab
Before
1700
Pre Industrial
Another signiﬁcant socioeconomic and
cultural change.

Mazen Diab
Before
1700
Pre Industrial
● The most important technology was the invention of
transistor and semiconductor material.
● Silicon chips enabled the development of modern computers.
● In the 90’s, a way to connect documents & systems emerged
called the world wide web.

Mazen Diab
Before
1700
Pre Industrial
Unlike the ﬁrst two revolutions, which mechanised the manual
process, the third revolution was characterized by digitization
(where computers process information).

Mazen Diab
Before
1700
Pre Industrial
With computer and telephone connections, millions have access to
information and the internet was immediately a compelling
platform for all manners of information sharing, which companies
used to share the information of their services

Mazen Diab
Before
1700
Pre Industrial
In the late 90’s and 2000 a new phase of internet called web 2.0
had emerged, where dynamic web experiences were adopted
rather than static web pages, the web became a multibillion dollar
global platforms that removed the constraints of time and
geography

Mazen Diab
Before
1700
Pre Industrial
● The 4th industrial revolution (Industry 4.0 ) is just beginning
to get into a shape.
● It will take some time to appreciate the major patterns that
emerge.

Mazen Diab
Before
1700
Pre Industrial
It goes much further than just the traditional high tech
manufacturing aspects The 4th industrial revolution is about
technology, socioeconomics, and culture.
it's reinvention through the combination of both the digital and
physical worlds.

Mazen Diab
Before
1700
Pre Industrial
1- Velocity : The speed of change
2- Scope : The extent of introducing change
3- Impact : The magnitude (Size)
3 Features

Mazen Diab
Before
1700
Pre Industrial
Keep in mind that not all changes are positive. This
change is happening to us , to the way we live our
lives, and the digital transformation just started in
the whole world.

Internet as a major platform of the 4th
industrial revolution
Mazen Diab

Mazen Diab
Internet as a major platform of the 4th industrial revolution
The internet as
a major
platform
of this
revolution went
through 3
waves

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
First Wave 1985 -1999 the companies
build the software and hardware of the
internet ( microsoft, apple, IBM , HP ….)
1
Building the
Internet

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution
Second wave 2000 to 2015
companies build rich
application on top of the
internet infrastructure (
google, amazon , ebay ,
facebook …).

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution
Second wave 2000 to 2015
it includes smartphone as
other devices that grant
access to the internet.
which also is open for
millions of applications on
the smartphones on what is
known as app economy.
This ecosystem gave birth
to the app native solutions (
uber, instagram, smart
homes ..)

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution
3
Internet Of
Everything

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution Third Wave
Started 2016
in this wave the
internet became
common,
3
Internet Of
Everything

Mazen Diab
The internet as
a major
platform
of this
revolution went
through 3
waves
1
Building the
Internet
2
App Economy &
Mobile Revolution Third Wave
Started 2016
when we say
internet enabled,
it is like electricity
enabled. This
wave is a new era
of business
models and
reinvention with
internet access as
a basic enabler.
3
Internet Of
Everything

Digital Technologies & Trends
Mazen Diab

Mazen Diab

Mazen Diab
10 technology trends to watch in the COVID-19
pandemic
Wef 27/04/2020

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
1

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
1 2

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Remote Work
1 2 3

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Remote Work Distance
Learning
1 2 3 4

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Learning
Telehealth
1 2 3 4 5

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Online
Entertainment
Digital and
Contactless
Payments
Learning
Telehealth
1 2 3 4 5
6

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Online
Entertainment
Digital and
Contactless
Payments
Learning
Telehealth
Supply Chain
4.0
1 2 3 4 5
6 7

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Learning
Telehealth
3D Printing
1 2 3 4 5
8
Online
Entertainment
Supply Chain
4.0
6 7

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Learning
Telehealth
3D Printing Robotics and
Drones
1 2 3 4 5
8 9
Online
Entertainment
Supply Chain
4.0
6 7

Mazen Diab
pandemic
Wef 27/04/2020
Online Shopping
and Robot
Deliveries
Digital and
Contactless
Payments
Learning
Telehealth
3D Printing Robotics and
Drones
5G
1 2 3 4 5
8 9 10
Online
Entertainment
Supply Chain
4.0
6 7

Mazen Diab
World Economic Forum (Wef)
Strategic Intelligence

Mazen Diab
World Economic Forum (Wef)
Strategic Intelligence
It's a tool that allows you to explore and monitor
the issues and forces driving transformational
change across economies, industries, and global
issues

Digital Transformation
on the
organizational Level
Mazen Diab

Digital Transformation on the
Deﬁning digital transformation
Mazen Diab

Digital Transformation on the organizational level
Mazen Diab
Digital transformation is the journey of
integrating digital technologies into all
areas of the organization; which will result
in fundamental changes to how it
operates and how you deliver value to
your customers.

Mazen Diab
Digital transformation will demand
changes to your strategy, technology,
processes, and organizational
structure — and culture is the glue
that brings it all together

Digital transformation Organizational Structure
Mazen Diab

Digital Transformational Organizational Structure
Mazen Diab
There are three primary governance archetype
for digital transformation.

Digital Transformational Organizational Structure
There are
three
primary
governance
archetype
for digital
transformati
on.
Mazen Diab

Digital transformation framework
Mazen Diab

Digital Transformational Framework
Mazen Diab
4 Components

Digital Transformational Framework
Mazen Diab

Mazen Diab
01 Digital
Strategy

Digital Strategy
Mazen Diab
Digital
Assessment
1

Digital Strategy
Mazen Diab
Industry
Check
2
Digital
Assessment
1

Digital Strategy
Mazen Diab
Industry
Check
2
Digital
Assessment
1
Vision
3

Digital Strategy
Mazen Diab
1- Digital Maturity Assessment
Digital
Assessment
1

Digital Strategy
Mazen Diab
Digital
Active
Company
Digitally
Engaged
Company
Digitally
Competitive
Digitally
Mature
Digital
Assessment
1

Digital Strategy
Mazen Diab
take advantage of the transactional digital, and e-commerce
solutions to generate revenue
Basic Analytics , and improvements such as agile practices .
Digital
Active
Company
Digitally
Engaged
Company
Digitally
Competitive
Digitally
Mature
Digital
Assessment
1

Digital Strategy
Mazen Diab
Digital work is more pervasive across the organization in all
departments of the company
more advantaged analytics and process automation freeing
up capacity and providing critical information for strategic
decisions
Digital
Active
Company
Digitally
Engaged
Company
Digitally
Competitive
Digitally
Mature
Digital
Assessment
1

Digital Strategy
Mazen Diab
how digital solutions and processes can be utilized to not only
drive revenue but also to help forecast future
Digital
Active
Company
Digitally
Engaged
Company
Digitally
Competitive
Digitally
Mature
Digital
Assessment
1

Digital Strategy
Mazen Diab
Companies with embedded AI solutions continue to drive
what it means to be leaders in the digital marketplace
Digital
Active
Company
Digitally
Engaged
Company
Digitally
Competitive
Digitally
Mature
Digital
Assessment
1

Digital Strategy
Mazen Diab
2- Clarify your ongoing digital
initiatives
Digital
Assessment
1

Digital Strategy
Mazen Diab
Industry
Check
2

Digital Strategy
Mazen Diab
Q1- How do you imagine your customer
interaction with your products and
service in after 10 years
Industry
Check
2

Digital Strategy
Mazen Diab
Q2- Where competitors could use
technology to deliver better customer
experience
Industry
Check
2

Digital Strategy
Mazen Diab
experience
Q3- will we have new competitors in the
future or partners
Industry
Check
2

Digital Strategy
Mazen Diab
experience
Q3- will we have new competitors in the
future or partners
Q4- How much the industry ecosystem
changes in the future
Industry
Check
2

Digital Strategy
Mazen Diab
Vision
3

Digital Strategy
Mazen Diab
Vision
3 Even when a company’s leaders know
where their industry is heading, deciding
on the company’s role for the future is
not always easy
A company’s vision involves identifying
and evaluating choices

Digital Strategy
Mazen Diab
Vision
3 Digital vision and the related investment
are made to create:
1- New efficiencies
2- Enhance customer experience
3- Build New business model

Mazen Diab
02 Enablers

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
These are the engine for
transformation

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
Key Message
A culture that favours agile innovation, cross-functional collaboration and
risk-taking will strengthen the operating model.

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
● Companies want a workforce with contemporary skills, freedom to operate
more easily with a more fluid and flexible workforce,
● The concept of career seems to be changing, Career fulfilment is less about
climbing a ladder, and more like piecing together a puzzle
3
Talent &
Culture
3

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
Key Message
The technology that successfully served business models in the past is most
often a bottleneck to current innovation. And ﬁxing that is difficult

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
● A ﬂexible, modular and integrated architecture allows a company to operate
with speed and customization .
● Align choices of integrated architecture with your digital strategy.

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
Key Message
enable speed of both action and decision-making, collaboration across
functions and with external partners, and effective risk-taking.

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
● Create a mechanism to centrally coordinate initiatives
● Design systems to encourage cross-functional collaboration
● Create Agile teams that take on innovations around customer or products
● Engage actively with the ecosystem to ﬁll talent, technology and capability gaps.

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
Key Message
Data can help deliver meaningful business improvements, start with value,
not data.

Digital Enablers
Mazen Diab
Systems
& Tech
2
Data &
Analytics
1
Operating
Model
3
Talent &
Culture
3
● Thoughtfully structured teams help building data-driven
decision-making into the business.
● Build up both data analytics capabilities (Descriptive, Predictive &
Prescriptive analytics ) & business analytics capabilities (Customer,
Operations, People & Financial ) .

Digital transformation - BPWA

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