These slides are from the AAUP Monograph Costing Tool Webinar, held Thursday, July 28, 2016. The upcoming tool was developed by Nancy Maron and Kim Schmelzinger and adapted from their methodology in ITHAKA S+R's study, "The Cost of Publishing Monographs."
This document discusses collaboration opportunities between the books and journals programs at Wayne State University Press. It provides examples of how the programs have worked together such as making a journal available as ebooks, sharing exhibit and advertising space at conferences, and incorporating journals in the press's social media and newsletter outreach. The document also proposes additional areas for collaboration like jointly advertising books and journals, including journals in press catalogs and mailings, and sharing internship resources between the programs. The goal is to find areas of overlapping audiences and content between books and journals to better promote each other's work.
Future Libraries: considering 'publishing', City University, London, 10 April...James Baker
Slides for a lecture I gave as part of the 'Libraries and Publishing in an Information Society' Masters module at City University, London, on 10 April 2015
Notes at https://gist.github.com/drjwbaker/9fbd71e4e4e232052265
ENG 3107 Writing for the Professions—Business & Social Scienc.docxchristinemaritza
ENG 3107: Writing for the Professions—Business & Social Sciences
Rev.6.26.18
Project 2: Memorandum
Your Strategies for Recommendation Report
OWL Draft Due Date:
Final Draft Setup Requirement:
• Polished, properly formatted, 2-page memorandum, that begins with a standard
memo heading section that contains To, From, Subject, and Date
• 12-point Times New Roman font
• Single-spaced lines
• 1st or 3rd person point of view
WHAT: Write a 2-page memorandum (memo) addressed to your course instructor as its
intended audience. The goal of your memo is to persuade your instructor to approve your
strategies for constructing your Recommendation Report, where you will identify a problem
within a specific company or organization and persuade a specific audience to take action.
You must use the Rhetorical Structure outlined in the HOW section below.
NOTE: Rather than draft a shorter version of your Recommendation Report, describe what you
intend to do to create your Recommendation Report as written below.
HOW: BRAINSTORM: Here are some suggestions from Contemporary Business Communications
(Houghton Mifflin, 2009) to prompt your thinking about possible topics for the
Recommendation Report as you develop this memo assignment (the term "ABC company" is a
generic name and cannot be used for the assignment):
• comparison of home pages on the Internet for ABC industry
• dress policy for the ABC company
• buying versus leasing computers at ABC company or university
• developing a diversity training program at ABC company
• encouraging the use of mass transit at ABC company or university
• establishing a recycling policy at ABC company
• evaluating a charity for corporate giving at ABC company
• recommending a site for the annual convention of ABC association
• starting an employee newsletter at ABC company
• starting an onsite wellness program at ABC company or university
• best online source for office supplies at ABC company
• best shipping service (e.g. UPS, USPS, FedEx)
• most appropriate laptop computer for ABC company managers who travel
ENG 3107: Writing for the Professions—Business & Social Sciences
Rev.6.26.18
RHETORICAL STRUCTURE: Use the subheadings in bold below in your memo.
• Description: What problem or challenge will you address in your Recommendation
Report? Provide an overview in two or three sentences, explaining why the memo has
been written. Why is the problem/challenge important to address?
• Objective: What should your audience know and do/change as a result of your
Recommendation Report?
• Information: What evidence will you will need to gather to support your
recommendations in the Recommendation Report? Where do you think you will find
this information? How will this information help you persuade your reader of your
recommendation? (Do not conduct any research for this memo assignment, just
describe your research plans.)
• Audience: Who is .
Business Plan for a Startup Business The business plan.docxdewhirstichabod
The document provides guidance on creating a business plan, with sections on general company description, products/services, marketing plan, operational plan, management/organization, finances, and appendices. It emphasizes that the business plan outlines the narrative of the business and contains over 150 questions to help structure the plan. The real value is in the research and planning process itself, to systematically think through the business idea and avoid costly mistakes.
This document provides a template and guidance for creating a business plan. It includes sections for an executive summary, company description, products/services, marketing plan, operations, management, finances, and appendices. The introduction explains that the business plan template contains over 150 questions to help systematically research and plan the business. It emphasizes that the most important part is the planning process, not just the final document, as it helps avoid costly mistakes. The document advises customizing the template to the specific business and researching thoroughly to populate each section with accurate details, statistics, and financial projections.
Abstract Submission for Guidelines IFERP 2023 Conference.docxIFERP
The Institute for Engineering Research and Publication IFERP invites researchers and academicians to submit their abstracts for the upcoming conference. Share your innovative research and contribute to the exchange of knowledge. Follow the provided guidelines to ensure a smooth Abstract Submission for Guidelines. Join IFERP in promoting research and fostering collaboration at the forefront of innovation.
visit us more information: https://www.iferp.in/abstract-submission.php
This document discusses collaboration opportunities between the books and journals programs at Wayne State University Press. It provides examples of how the programs have worked together such as making a journal available as ebooks, sharing exhibit and advertising space at conferences, and incorporating journals in the press's social media and newsletter outreach. The document also proposes additional areas for collaboration like jointly advertising books and journals, including journals in press catalogs and mailings, and sharing internship resources between the programs. The goal is to find areas of overlapping audiences and content between books and journals to better promote each other's work.
Future Libraries: considering 'publishing', City University, London, 10 April...James Baker
Slides for a lecture I gave as part of the 'Libraries and Publishing in an Information Society' Masters module at City University, London, on 10 April 2015
Notes at https://gist.github.com/drjwbaker/9fbd71e4e4e232052265
ENG 3107 Writing for the Professions—Business & Social Scienc.docxchristinemaritza
ENG 3107: Writing for the Professions—Business & Social Sciences
Rev.6.26.18
Project 2: Memorandum
Your Strategies for Recommendation Report
OWL Draft Due Date:
Final Draft Setup Requirement:
• Polished, properly formatted, 2-page memorandum, that begins with a standard
memo heading section that contains To, From, Subject, and Date
• 12-point Times New Roman font
• Single-spaced lines
• 1st or 3rd person point of view
WHAT: Write a 2-page memorandum (memo) addressed to your course instructor as its
intended audience. The goal of your memo is to persuade your instructor to approve your
strategies for constructing your Recommendation Report, where you will identify a problem
within a specific company or organization and persuade a specific audience to take action.
You must use the Rhetorical Structure outlined in the HOW section below.
NOTE: Rather than draft a shorter version of your Recommendation Report, describe what you
intend to do to create your Recommendation Report as written below.
HOW: BRAINSTORM: Here are some suggestions from Contemporary Business Communications
(Houghton Mifflin, 2009) to prompt your thinking about possible topics for the
Recommendation Report as you develop this memo assignment (the term "ABC company" is a
generic name and cannot be used for the assignment):
• comparison of home pages on the Internet for ABC industry
• dress policy for the ABC company
• buying versus leasing computers at ABC company or university
• developing a diversity training program at ABC company
• encouraging the use of mass transit at ABC company or university
• establishing a recycling policy at ABC company
• evaluating a charity for corporate giving at ABC company
• recommending a site for the annual convention of ABC association
• starting an employee newsletter at ABC company
• starting an onsite wellness program at ABC company or university
• best online source for office supplies at ABC company
• best shipping service (e.g. UPS, USPS, FedEx)
• most appropriate laptop computer for ABC company managers who travel
ENG 3107: Writing for the Professions—Business & Social Sciences
Rev.6.26.18
RHETORICAL STRUCTURE: Use the subheadings in bold below in your memo.
• Description: What problem or challenge will you address in your Recommendation
Report? Provide an overview in two or three sentences, explaining why the memo has
been written. Why is the problem/challenge important to address?
• Objective: What should your audience know and do/change as a result of your
Recommendation Report?
• Information: What evidence will you will need to gather to support your
recommendations in the Recommendation Report? Where do you think you will find
this information? How will this information help you persuade your reader of your
recommendation? (Do not conduct any research for this memo assignment, just
describe your research plans.)
• Audience: Who is .
Business Plan for a Startup Business The business plan.docxdewhirstichabod
The document provides guidance on creating a business plan, with sections on general company description, products/services, marketing plan, operational plan, management/organization, finances, and appendices. It emphasizes that the business plan outlines the narrative of the business and contains over 150 questions to help structure the plan. The real value is in the research and planning process itself, to systematically think through the business idea and avoid costly mistakes.
This document provides a template and guidance for creating a business plan. It includes sections for an executive summary, company description, products/services, marketing plan, operations, management, finances, and appendices. The introduction explains that the business plan template contains over 150 questions to help systematically research and plan the business. It emphasizes that the most important part is the planning process, not just the final document, as it helps avoid costly mistakes. The document advises customizing the template to the specific business and researching thoroughly to populate each section with accurate details, statistics, and financial projections.
Abstract Submission for Guidelines IFERP 2023 Conference.docxIFERP
The Institute for Engineering Research and Publication IFERP invites researchers and academicians to submit their abstracts for the upcoming conference. Share your innovative research and contribute to the exchange of knowledge. Follow the provided guidelines to ensure a smooth Abstract Submission for Guidelines. Join IFERP in promoting research and fostering collaboration at the forefront of innovation.
visit us more information: https://www.iferp.in/abstract-submission.php
This document provides a template and instructions for creating a business plan. It explains that the business plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into several sections about the business. It emphasizes that the value in creating a business plan is in the research and systematic planning it requires. The template is meant to be modified based on the specific type of business. Completing a good plan typically takes several weeks.
The document provides tips for team formation, strategy and case analysis, financials, and presentations for case competitions. It emphasizes the importance of balancing skills, clear communication, and personalities on a team. It recommends discussing work division, roles, and scheduling before starting a case. For strategy, it suggests different reading and analysis methods and using frameworks like SWOT or profitability while adapting to the case. Financials should be relevant, easy to explain and break down costs. Presentations should convey information simply with minimal text, quality images and effective design.
This document provides a template and instructions for creating a business plan. It includes sections for an executive summary, company description, products/services, marketing plan, operational plan, management team, finances, and appendices. The introduction explains that the narrative answers over 150 questions to describe all aspects of the business and should be edited into a smooth narrative. It emphasizes that the value is in the research and planning process, not just the finished document. Business owners should modify the template to suit their specific business and goals.
South Coast Technology Meetup - Moo (Mark Wheeler)Mike Norton
This document provides guidance on creating and using a Mode of Operation (MoO) to engage stakeholders, focus efforts, and drive improvement. A MoO clearly outlines an organization's objectives, how performance will be measured, and current achievement levels. It should be visually engaging and accessible to all stakeholders. Regular review and discussion of the MoO, called "chewing the MoO", helps ensure goals remain aligned and progress is made. By bringing transparency and accountability to objectives and metrics, a well-designed MoO can increase engagement, focus efforts on shared priorities, and facilitate continuous improvement.
The document discusses three types of long-form content marketing: white papers, case studies, and eBooks. It provides details on what each type includes and how to determine which is best for a given purpose. White papers use facts and data to influence readers and drive awareness of problems and solutions. Case studies prove assertions through storytelling of how a solution helped a customer. eBooks provide value to readers in an easily shareable format. The key is understanding audience and goals to choose the most effective type of content.
The document provides guidelines for writing a resume that will stand out to hiring managers. It recommends following the 5-15-45 rule by including a headline that grabs attention in 5 seconds, an accomplishments summary in 15 seconds, and more details in the 45 second section. Key tips include using keywords from the job description, quantifying accomplishments, and having sections that reinforce each other to make a strong overall impression on the reader.
Hidden patterns of programmatic ad tech 11 feb 2015 - reka o'connellReka O'Connell
The document discusses how programmatic advertising spending, campaigns, and impressions tend to increase towards the end of each month, quarter, and half-year due to many campaigns being booked on a calendar month basis and starting late in the month. This creates higher competition for inventory at month-end, leading to higher prices and less availability on preferred sites. Blurring the lines between calendar months by starting and ending campaigns on non-standard dates could help advertisers get ahead by avoiding busy periods and utilizing less expensive periods.
This document discusses content marketing and provides tips for effective implementation. It defines content marketing as marketing that creates and distributes helpful, relevant information to attract and engage customers. The key aspects of content marketing include developing personas of the target audience, creating an editorial calendar to plan content, and publishing across multiple channels. The goals are to shift from merely promotional content to providing useful information that builds trust and positions the company as a valued resource.
White papers play such a crucial role in today’s business, especially with the rapid change of technology. We all live with white papers, if not to buy then to sell.
However, 90% of available white papers on the market don’t follow simple rules that help them effectively capture readers, get read and sell. They all make some mistakes.
In this white paper, I would like to show you these deadly mistakes, how to avoid them and what you can do to improve your white paper effectiveness.
Tapping Your Inner CEO: Management Tips to Stay on Budget and DeadlineKim Schroeder
This document discusses business principles and best practices for managing digitization projects and staying on budget. It emphasizes the importance of understanding costs, tracking staff time, evaluating workflows, and incorporating feedback to improve efficiency. Business tools like budgets, time tracking, and data analysis can help archives complete projects on time and on budget while maintaining quality. Regular evaluation of metrics helps identify issues early and make adjustments to workflows before projects fall behind schedule or go over budget.
This document provides an overview and template for a business plan. It explains that the plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into sections about the business. Research and thinking through the questions systematically is valuable for avoiding costly mistakes. The document notes that completing a good plan typically takes several weeks. It emphasizes modifying the generic template to suit the reader's specific business and goals.
This chapter provides an introduction to exporting for small businesses. It discusses the benefits of exporting, which include business growth, higher profits, and more jobs. Exporting small businesses experience faster annual growth and lower failure rates compared to non-exporting businesses. The chapter also notes that the U.S. service sector has generated a trade surplus that has reduced the overall U.S. trade deficit in recent decades. Finally, it emphasizes that in today's globalized world, small businesses can no longer ignore international markets if they want to maintain their market share and keep up with competitors.
www.infinitegrowth.com.au | Do you find it difficult to begin the writing process for your business documents, especially reports or proposals?
Here are four steps to creating an outline, which will save you time and can help you to become clear as to the essential components of your document.
Technical / Research / Lab Reports
Proposals
Progress Reports
Justification Report
To implement change; might summarize current policy;e.g. to justify hiring employees.
Annual Report
Length: ~10% the length of the original document.
It should work as a “standalone” document.
It should overview the following sections:
Purpose/Problem
Scope
Methods
Findings
Conclusions/recommendations
The reason(s) the document reaches the conclusions/recommendations that it does
Define Topic, Provide Context, Background
Statement of Purpose: goal of report / significance / opportunity
Preview key findings/subtopics.
Weak: “This report discusses low-impact aerobic exercise.”
Stronger: “This report compares three low-impact aerobic exercise options for employees, analyzing external agencies, in-house facilities, and general extracurricular programs with onsite facilities and programs deemed the best solution.”
Supports (or opposes) our business plan / thesis
An observable measurement vs. assumptions
Helps us evaluate choices & make decisions
This document provides guidance on creating an effective business plan. It recommends conducting thorough market research to understand the target market and industry. The marketing plan section should describe the overall market size, trends, barriers to entry, and unique value propositions of the products/services from the customer's perspective. Research findings should be backed by credible sources and statistics. The goal of the business plan and marketing plan is to systematically evaluate the business concept and marketing strategy.
Business plan for a startup business 0 (1)Pratik Panwala
The document provides guidance on creating a business plan, including sections on company description, products/services, marketing, operations, management, finances, and appendices. It emphasizes that the process of researching and planning is most valuable for systematically thinking through all aspects of the business. An effective business plan is tailored to the specific business and intended audience such as investors.
How to manage successfully a Consulting ProjectAsen Gyczew
Managing Consulting Projects is extremely difficult. You work in a hostile environment, long hours on difficult things. On top of that the bill for your services for the customer is pretty high so he will want to squeeze out of you as much as possible. At the same time his people may dislike you as you are an outsider that in their point of view pretends to know better. Therefore, many Project Managers fail on deadlines or cannot deliver value for the customer. Luckily there is a way to do a consulting project on time, get your customer and his people happy with the result as well as get well paid for your work. This course will help you drastically improve your knowledge and skills in managing consulting project. It is designed for project managers, especially those working in consulting. After finishing the course you will know:
1. How to prepare for the project to make your customer and your team happy as well to finish the project much earlier than your competitors
2. How to create value for your customer
3. How to deliver the project within the budget and way ahead of deadlines
4. How to execute the project without having to work 7 days a week 15 hours a day
5. How to overdeliver and get buy-in from your customer
6. How to build strong foundation for future projects
7. What tools to use
8. How to be efficient as a team
The course is based on my 12 years of experience as a Project Manager in top consulting companies and as a Board Member responsible for strategy, improvements and turn-arounds in biggest companies in Retail, FMCG, SMG, B2B sectors that I worked for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are CEO, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members, Customer Insight Managers, Data Science Managers
This document provides a template and guidance for creating a business plan. It explains that the business plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into sections about the business. Though time-consuming, creating a thorough business plan is valuable as it requires thoroughly researching and systematically planning the business. The template provided is a generic model that should be modified for each specific business and industry. It emphasizes key areas to focus on like operations, management, marketing and financial projections. Completing a good business plan typically takes several weeks.
Cost EstimationIn the assessment phase, estimators analyze the AlleneMcclendon878
Cost Estimation
“In the assessment phase, estimators analyze the project to be estimated. Time pressure typically constrains their ability to understand the scope of the task, so a focus on ramping up the estimators’ knowledge of the business problem is essential. The general approach is to model the solution, identify the components, and then estimate their size and complexity. Finally, tasks that are not strictly mapped to components are added. The essential point is that effort is not estimated at this point—just size and complexity. Here we introduce the first bias reduction mechanism: The sizing should be performed independently by more than one person. If the enterprise has never developed a system like this before, cost estimation will be a problem. Looking at similar solutions implemented by competitors can help with understanding the complexity (e.g., there are many details in the shopping cart checkout process: change quantities, cancel item, shipping options, calculating shipping costs, etc.).”
Murthy, S. (2011). Project cost estimation. In D. Lane (Ed.), The Chief Information Officer's Body of Knowledge: People, Process, and Technology (p. 175). Hoboken, NJ: John Wiley & Sons, Inc.
Customer Service Training
Manual Template
WORKBOOK📕 www.continu.co
https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
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https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
We’ve put together this five-part template that you can use to scaffold your own training manual. Each section below contains
suggestions on what you should include, but don’t hesitate to add your own sections or information to customize it for your customer
service agents.
While you could create this manual as a simple text document, we strongly recommend using a learning platform to include
multimedia, interactive features, social interactions, and other experiences. In addition to making the training more interesting, these
methods increase retention and make it more likely that readers will return for information they didn’t retain the first time around.
www.continu.co
1. Introduction
Your introduction sets the stage for the rest of the manual. In it, you should discuss the importance of customer service to your company.
It should answer these questions:
• Why does customer service matter?
• What will this manual teach the reader?
• How should the reader go through the manual?
https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
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https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
www.continu.co
2. The Scope of Customer Service
While this section isn’t totally necessary, it can be useful in emphasizing the fact that customer service is important at all ..
The 85 projects presented in this online gallery offer a small sample of university presses' innovative work, in celebration of the 10th annual University Press Week. Take a look, Read UP, and Keep UP!
The 2020 University Press Week Gallery features publications and projects that elevate authors, subjects, and whole disciplines, bringing new perspectives, ideas, and voices to readers around the globe.
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This document provides a template and instructions for creating a business plan. It explains that the business plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into several sections about the business. It emphasizes that the value in creating a business plan is in the research and systematic planning it requires. The template is meant to be modified based on the specific type of business. Completing a good plan typically takes several weeks.
The document provides tips for team formation, strategy and case analysis, financials, and presentations for case competitions. It emphasizes the importance of balancing skills, clear communication, and personalities on a team. It recommends discussing work division, roles, and scheduling before starting a case. For strategy, it suggests different reading and analysis methods and using frameworks like SWOT or profitability while adapting to the case. Financials should be relevant, easy to explain and break down costs. Presentations should convey information simply with minimal text, quality images and effective design.
This document provides a template and instructions for creating a business plan. It includes sections for an executive summary, company description, products/services, marketing plan, operational plan, management team, finances, and appendices. The introduction explains that the narrative answers over 150 questions to describe all aspects of the business and should be edited into a smooth narrative. It emphasizes that the value is in the research and planning process, not just the finished document. Business owners should modify the template to suit their specific business and goals.
South Coast Technology Meetup - Moo (Mark Wheeler)Mike Norton
This document provides guidance on creating and using a Mode of Operation (MoO) to engage stakeholders, focus efforts, and drive improvement. A MoO clearly outlines an organization's objectives, how performance will be measured, and current achievement levels. It should be visually engaging and accessible to all stakeholders. Regular review and discussion of the MoO, called "chewing the MoO", helps ensure goals remain aligned and progress is made. By bringing transparency and accountability to objectives and metrics, a well-designed MoO can increase engagement, focus efforts on shared priorities, and facilitate continuous improvement.
The document discusses three types of long-form content marketing: white papers, case studies, and eBooks. It provides details on what each type includes and how to determine which is best for a given purpose. White papers use facts and data to influence readers and drive awareness of problems and solutions. Case studies prove assertions through storytelling of how a solution helped a customer. eBooks provide value to readers in an easily shareable format. The key is understanding audience and goals to choose the most effective type of content.
The document provides guidelines for writing a resume that will stand out to hiring managers. It recommends following the 5-15-45 rule by including a headline that grabs attention in 5 seconds, an accomplishments summary in 15 seconds, and more details in the 45 second section. Key tips include using keywords from the job description, quantifying accomplishments, and having sections that reinforce each other to make a strong overall impression on the reader.
Hidden patterns of programmatic ad tech 11 feb 2015 - reka o'connellReka O'Connell
The document discusses how programmatic advertising spending, campaigns, and impressions tend to increase towards the end of each month, quarter, and half-year due to many campaigns being booked on a calendar month basis and starting late in the month. This creates higher competition for inventory at month-end, leading to higher prices and less availability on preferred sites. Blurring the lines between calendar months by starting and ending campaigns on non-standard dates could help advertisers get ahead by avoiding busy periods and utilizing less expensive periods.
This document discusses content marketing and provides tips for effective implementation. It defines content marketing as marketing that creates and distributes helpful, relevant information to attract and engage customers. The key aspects of content marketing include developing personas of the target audience, creating an editorial calendar to plan content, and publishing across multiple channels. The goals are to shift from merely promotional content to providing useful information that builds trust and positions the company as a valued resource.
White papers play such a crucial role in today’s business, especially with the rapid change of technology. We all live with white papers, if not to buy then to sell.
However, 90% of available white papers on the market don’t follow simple rules that help them effectively capture readers, get read and sell. They all make some mistakes.
In this white paper, I would like to show you these deadly mistakes, how to avoid them and what you can do to improve your white paper effectiveness.
Tapping Your Inner CEO: Management Tips to Stay on Budget and DeadlineKim Schroeder
This document discusses business principles and best practices for managing digitization projects and staying on budget. It emphasizes the importance of understanding costs, tracking staff time, evaluating workflows, and incorporating feedback to improve efficiency. Business tools like budgets, time tracking, and data analysis can help archives complete projects on time and on budget while maintaining quality. Regular evaluation of metrics helps identify issues early and make adjustments to workflows before projects fall behind schedule or go over budget.
This document provides an overview and template for a business plan. It explains that the plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into sections about the business. Research and thinking through the questions systematically is valuable for avoiding costly mistakes. The document notes that completing a good plan typically takes several weeks. It emphasizes modifying the generic template to suit the reader's specific business and goals.
This chapter provides an introduction to exporting for small businesses. It discusses the benefits of exporting, which include business growth, higher profits, and more jobs. Exporting small businesses experience faster annual growth and lower failure rates compared to non-exporting businesses. The chapter also notes that the U.S. service sector has generated a trade surplus that has reduced the overall U.S. trade deficit in recent decades. Finally, it emphasizes that in today's globalized world, small businesses can no longer ignore international markets if they want to maintain their market share and keep up with competitors.
www.infinitegrowth.com.au | Do you find it difficult to begin the writing process for your business documents, especially reports or proposals?
Here are four steps to creating an outline, which will save you time and can help you to become clear as to the essential components of your document.
Technical / Research / Lab Reports
Proposals
Progress Reports
Justification Report
To implement change; might summarize current policy;e.g. to justify hiring employees.
Annual Report
Length: ~10% the length of the original document.
It should work as a “standalone” document.
It should overview the following sections:
Purpose/Problem
Scope
Methods
Findings
Conclusions/recommendations
The reason(s) the document reaches the conclusions/recommendations that it does
Define Topic, Provide Context, Background
Statement of Purpose: goal of report / significance / opportunity
Preview key findings/subtopics.
Weak: “This report discusses low-impact aerobic exercise.”
Stronger: “This report compares three low-impact aerobic exercise options for employees, analyzing external agencies, in-house facilities, and general extracurricular programs with onsite facilities and programs deemed the best solution.”
Supports (or opposes) our business plan / thesis
An observable measurement vs. assumptions
Helps us evaluate choices & make decisions
This document provides guidance on creating an effective business plan. It recommends conducting thorough market research to understand the target market and industry. The marketing plan section should describe the overall market size, trends, barriers to entry, and unique value propositions of the products/services from the customer's perspective. Research findings should be backed by credible sources and statistics. The goal of the business plan and marketing plan is to systematically evaluate the business concept and marketing strategy.
Business plan for a startup business 0 (1)Pratik Panwala
The document provides guidance on creating a business plan, including sections on company description, products/services, marketing, operations, management, finances, and appendices. It emphasizes that the process of researching and planning is most valuable for systematically thinking through all aspects of the business. An effective business plan is tailored to the specific business and intended audience such as investors.
How to manage successfully a Consulting ProjectAsen Gyczew
Managing Consulting Projects is extremely difficult. You work in a hostile environment, long hours on difficult things. On top of that the bill for your services for the customer is pretty high so he will want to squeeze out of you as much as possible. At the same time his people may dislike you as you are an outsider that in their point of view pretends to know better. Therefore, many Project Managers fail on deadlines or cannot deliver value for the customer. Luckily there is a way to do a consulting project on time, get your customer and his people happy with the result as well as get well paid for your work. This course will help you drastically improve your knowledge and skills in managing consulting project. It is designed for project managers, especially those working in consulting. After finishing the course you will know:
1. How to prepare for the project to make your customer and your team happy as well to finish the project much earlier than your competitors
2. How to create value for your customer
3. How to deliver the project within the budget and way ahead of deadlines
4. How to execute the project without having to work 7 days a week 15 hours a day
5. How to overdeliver and get buy-in from your customer
6. How to build strong foundation for future projects
7. What tools to use
8. How to be efficient as a team
The course is based on my 12 years of experience as a Project Manager in top consulting companies and as a Board Member responsible for strategy, improvements and turn-arounds in biggest companies in Retail, FMCG, SMG, B2B sectors that I worked for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are CEO, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members, Customer Insight Managers, Data Science Managers
This document provides a template and guidance for creating a business plan. It explains that the business plan consists of a narrative and financial worksheets. The narrative addresses over 150 questions divided into sections about the business. Though time-consuming, creating a thorough business plan is valuable as it requires thoroughly researching and systematically planning the business. The template provided is a generic model that should be modified for each specific business and industry. It emphasizes key areas to focus on like operations, management, marketing and financial projections. Completing a good business plan typically takes several weeks.
Cost EstimationIn the assessment phase, estimators analyze the AlleneMcclendon878
Cost Estimation
“In the assessment phase, estimators analyze the project to be estimated. Time pressure typically constrains their ability to understand the scope of the task, so a focus on ramping up the estimators’ knowledge of the business problem is essential. The general approach is to model the solution, identify the components, and then estimate their size and complexity. Finally, tasks that are not strictly mapped to components are added. The essential point is that effort is not estimated at this point—just size and complexity. Here we introduce the first bias reduction mechanism: The sizing should be performed independently by more than one person. If the enterprise has never developed a system like this before, cost estimation will be a problem. Looking at similar solutions implemented by competitors can help with understanding the complexity (e.g., there are many details in the shopping cart checkout process: change quantities, cancel item, shipping options, calculating shipping costs, etc.).”
Murthy, S. (2011). Project cost estimation. In D. Lane (Ed.), The Chief Information Officer's Body of Knowledge: People, Process, and Technology (p. 175). Hoboken, NJ: John Wiley & Sons, Inc.
Customer Service Training
Manual Template
WORKBOOK📕 www.continu.co
https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
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https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
We’ve put together this five-part template that you can use to scaffold your own training manual. Each section below contains
suggestions on what you should include, but don’t hesitate to add your own sections or information to customize it for your customer
service agents.
While you could create this manual as a simple text document, we strongly recommend using a learning platform to include
multimedia, interactive features, social interactions, and other experiences. In addition to making the training more interesting, these
methods increase retention and make it more likely that readers will return for information they didn’t retain the first time around.
www.continu.co
1. Introduction
Your introduction sets the stage for the rest of the manual. In it, you should discuss the importance of customer service to your company.
It should answer these questions:
• Why does customer service matter?
• What will this manual teach the reader?
• How should the reader go through the manual?
https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
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https://www.coursehero.com/file/42353018/Customer-Service-Training-Manual-Templatepdf/
www.continu.co
2. The Scope of Customer Service
While this section isn’t totally necessary, it can be useful in emphasizing the fact that customer service is important at all ..
Similar to Digital Monograph Cost Builder: Intro & Demo (N. Maron & K. Schmelzinger) (20)
The 85 projects presented in this online gallery offer a small sample of university presses' innovative work, in celebration of the 10th annual University Press Week. Take a look, Read UP, and Keep UP!
The 2020 University Press Week Gallery features publications and projects that elevate authors, subjects, and whole disciplines, bringing new perspectives, ideas, and voices to readers around the globe.
This document provides summaries of and excerpts from several books being promoted by university presses for University Press Week 2019. The books cover a wide range of topics including portraits of military veterans, religious values in America, works by Toni Morrison, responses to the 2016 US election, climate change effects in the Arctic, and Europe's images of immigrants and refugees.
View the selected entries for the 2018 Association of University Presses Book, Jacket, & Journal Show—a celebration of excellence in publication design.
The panelists discussed their experiences redesigning university press website. They emphasized the importance of thorough planning, including analyzing traffic, defining goals and functionality, and user testing. Key steps included determining requirements, selecting a content management system, customizing designs, addressing challenges like mobile accessibility, and performing user acceptance testing. Lessons included budgeting for consulting help, using front-end frameworks, and conducting user research to inform the redesign process.
Facilitator: Robbie Dircks, Associate Director & CFO, University of North Carolina Press
Panelists: Mike Bieker, Director, University of Arkansas Press; Dan Wackrow, Chief Financial and Operating Officer, Harvard University Press
UPScope is a planning grant from the Mellon Foundation to the AAUP to develop a natural language search platform for books published by AAUP member presses. The platform will create networks between texts through semantic search that can discover connections across disciplines. It aims to improve discovery, visibility, and usage of humanities monographs. Advisory councils and working groups were formed to provide guidance on technical development, business models, and outreach. Next steps include submitting a proof of concept proposal to test ingesting press content, building the discovery tool, and validating usage by scholars.
These slides are from October Irvins as part of "The Charlotte Initiative on eBook Principles: Making eBooks Work for Libraries and Publishers" at AAUP 2016 in Philadelphia, PA.
Since 1965, the AAUP Book, Jacket, and Journal Show has had a mission to honor great design in scholarly publishing, and—through the traveling exhibit and catalog—instruct viewers in the tenets of good design. See 50 years of Show Catalog covers.
Does It Have to Be Blue? The Purpose and Evolution of Book Covers in University Press Publishing
Chair: Rob Ehle, Art Director, Stanford University Press
Panelists: Tom Eykemans, Senior Designer, University of Washington Press; Julie Thomson, Direct Marketing Manager & Sales Associate, Duke University Press; Christie Henry, Editorial Director, Sciences and Social Sciences, University of Chicago Press
The last two decades has seen a dramatic shift in book cover design treatment at many university presses. At one time, covers were treated as tasteful ornament to serious work, often as restrained as the book’s scholarly prose, rarely eliciting spirited discussion. Cover designs are now treated as serious marketing tools, with multiple designs, multiple rounds, and, occasionally, heated debate. While academic writing is no more accessible today than it was twenty years ago, and print runs are likely to be way less than half what they used to be, are we deluded to care so much about book covers? Or are first impressions even more critical for those very reasons? Two designers, a sales manager, and an acquiring editor discuss the phenomenon, doing their best not to come to blows.
These slides are from Rob Ehle, Art Director at Stanford University Press, as part of "Does It Have to be Blue? The Purpose and Evolution of Book Covers in University Press Publishing" at AAUP 2015 in Denver, CO.
These slides are from Rob Ehle, Art Director at Stanford University Press, as part of "Does It Have to be Blue? The Purpose and Evolution of Book Covers in University Press Publishing" at AAUP 2015 in Denver, CO.
These slides are from Tim Roberts, Principal, Field Editoral, and Managing Editor at The American Literatures Initiative, as part of "Fonts in E-Books" at AAUP 2015 in Denver, CO.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapitolTechU
Slides from a Capitol Technology University webinar held June 20, 2024. The webinar featured Dr. Donovan Wright, presenting on the Department of Defense Digital Transformation.
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
How Barcodes Can Be Leveraged Within Odoo 17Celine George
In this presentation, we will explore how barcodes can be leveraged within Odoo 17 to streamline our manufacturing processes. We will cover the configuration steps, how to utilize barcodes in different manufacturing scenarios, and the overall benefits of implementing this technology.
2. TODAY’S WEBINAR WILL…
Offer a short overview of the aims of this project
Provide a demo of the tool, including
The “quick start” method, and
A more detailed approach
Suggest applications and next steps
4. THE COSTS OF PUBLISHING MONOGRAPHS
(2016)
A study of 20 presses, 20 titles each
Onsite visits to gather staff-level
data
Data on all stages of the publishing
process… including staff, direct and
overheads.
Conducted by Ithaka S+R, with
generous support from The Andrew
W. Mellon Foundation.
Available at: http://www.sr.ithaka.org/wp-content/uploads/2016/02/SR_Report_Costs_Publishing_Monographs020516.pdf And at
http://dx.doi.org/10.3998/3336451.0019.103
6. WHAT TO KEEP AND WHAT TO CHANGE?
What presses loved…
Knowing range of costs
Seeing costs, particularly staff time,
broken out by department and activity
Staff-level discussions about process,
obstacles, and perceived value were
very revealing and useful for both
directors and staff
and didn’t
Too complicated at the staff level :
Staff found the questions difficult
and some more comfortable
estimating than others
Time consuming to engage staffers
in 5 key departments
7. NEW P+L TOOL…
• Mellon-funded project with AAUP to create a simple
tool so that presses can determine cost per book for
themselves
• Offers clear, easy-to-digest outputs to help presses
make use of this data
• Provides options: business managers can complete
with or without staff participation.
8. GATHERING THE DATA
Lots of questions
Staff completed sheets, on
paper, Excel, etc…
Output difficult to visually
interpret
20 titles, strict definition of
“monograph”
ORIGINAL STUDY
Fewer questions
Staff or Business Manager
may complete
Results will be clearly
displayed
10 or fewer titles; press can
establish its own definition,
based on the data they
require
NOW
9. TWO FINAL OUTPUTS
Synthesis of data captured
at staff, departmental, and
press level
Snapshot of average costs
Visualizations of key
measures
DASHBOARD
A per-title cost estimate
template
Useful when seeking subsidy
Should be easy to read,
transparent, and clear to
those not necessarily in
publishing
COST STATEMENT
10. THE TOOL ENCOURAGES PRESSES TO
UNDERSTAND
Staff time
Direct (book-specific) expenses
Department overheads
Press-level overheads
In-kind costs
11. IT DOES NOT INCLUDE
• Time from staff who work on
no monographs
• Costs related to print only
• Paper
• Printing
• Warehouse, shipping
• Costs related to sales
• Royalties
• Commissions
12. DATA GATHERING WILL INVOLVE
• Director
• Business manager or CFO
• And, to the extent that you desire, staff
in key departments
• Though the “timesaver” option allows
you to handle the staff costs centrally,
without needing to consult directly with
staff.
13. Acquisitions
Manuscript
Editorial Design Production Marketing
Sales,
Distribution
Copyediting
Proofreading
Project
management
Permissions mgmt.
File pre-processing
Indexing
Copyright
registration
Cataloguing
Author support
Selection process
Conferences
Peer Review
Publication Board
MS Development
Author support
Display markup &
composition
Interior Design
Illus. preparation
Suppl. materials
prep
Cover design &
Image permissions
Author support
Digital file prep
Digital asset mgmt.
File conversion
File distribution
File preservation
Author support
Catalog preparation
Advertising
Publicity
Catalog and jacket
copywriting
Website, e-marketing
Title-specific e-
marketing
Social media
Discovery metadata
Review copy admin
Awards admin
Conferences, exhibits
Direct Mail (print/
Email)
Author support
THE APPROACH FOCUSES ON CERTAIN KEY
PUBLISHING FUNCTIONS
15. TO GET STARTED…
• SOME KEY IDEAS
• WALK-THROUGH EXAMPLE
• THEN, the “TIME SAVER” version
16. THIS COSTING TOOL…
• Can gather data on up to 10 titles
• Works best in sequence; this will help
make sure to avoid any double-counting.
(Each tab is numbered.)
• Makes use of standard AAUP Statistics
terminology and formatting, wherever
possible
• Color coding tells you which fields to enter
and where you can copy/paste to save
time
17. YOU WILL NEED TO…
1. CHOOSE YOUR TITLES!
2. ADD GENERAL PRESS INFORMATION
3. MIX IN SOME PRESS-WIDE G&A
4. STIR IN THE TITLE-SPECIFIC EXPENSES
5. FOLD IN DEPARTMENTAL EXPENSES
6. AND ADD STAFF SALARIES AND TIME
18. 1. CHOOSE YOUR TITLES
?
Will you use the
same
“monograph”
definition?
What year will you
focus on?
19. 2. ADD GENERAL PRESS
INFORMATION
Tip:
Most important is
to include total
number of books
and total number
of monographs
published in the
target year
20. 3. PRESS-WIDE G&A (GENERAL & ADMINISTRATIVE COSTS)
Tip:
When considering cost for the
director, ask if that person also
does editorial work. (To avoid
double-counting, either include
time here OR on the staff page, not
both)
23. 4. DIRECT COSTS
Tip:
Fill out as much as you can on a
per-title basis. Can you estimate
conference expense per title?
Advertising? Great! Put that here.
Anything that you just cannot
include as an accurate title-level
expense should go (in the
aggregate) on the departmental
tab. But always try to come up with
a good title-level figure first.
24.
25. 5. DEPARTMENTAL EXPENSES (IN THE
AGGREGATE)
Tip:
Think of this as “departmental overhead”
and only include those things that need to
be counted – T+E, for example – but are
not possible to break out at the title level.
The total “departmental” costs will be
added to the Press-Wide G+A to arrive at
the “overhead” allocation.
If you can arrive at a title-level allocation,
use that instead and leave the line here
blank.
26.
27. 6. STAFF SALARIES AND
TIME
Tip:
Meet with staff to talk about work processes
BEFORE asking them to think about their
time.
It will help to have a list of all monographs
published in that year available to consult
Reassure staff that estimating is OK!
(If they don’t, someone will be doing it for
them.)
Books that
Are Not
Monographs
30%
General
Admin
Tasks
19%
Monographs
51%
How Much Time Do You Spend o
Monographs?How Much Time Do Yo
28. WHEN MEETING WITH STAFF…
• We held meetings with 3 groups: Acquisitions, EDP,
and Marketing
• The sessions started with a discussion:
• How do you do your work?
• What can happen in the process that ends up driving costs?
• What aspects of your work do you feel are the most valuable to
the final quality of the work?
• Then, with those ideas in mind, we started answering
some questions.
29. TWO SOMEWHAT DIFFICULT QUESTIONS
• How would you say you typically spend your time in a
given week?
• Monographs
• Journals, trade, textbooks, or other publishing
• General office work
• Thinking ONLY about MONOGRAPHS, how much time
do you typically spend on books that are
• Publishing that same year
• Already published (backlist)
• Will publish in future years
• Will never be published
30. WHEN THINKING ABOUT TIME…
• Share a clear definition of the “population” of books
you are assessing. Share lists of the included titles for
staff to review.
• Encourage staff to discuss the time estimates together.
Within a department, this can help the group to
calibrate their responses.
• Have staff write down their estimates in the meeting;
they can be revised later as needed.
• With laptop in hand, the business manager can enter
estimates in real time into the “STAFF_ALL” sheet.
31. 6. STAFF SALARIES AND TIME – EFFORT SPENT BY
BOOK
Books that
Are Not
Monographs
30%
General
Admin
Tasks
19%
Monographs
51%
How Much Time Do You Spend o
Monographs?How Much Time Do Yo
Tip:
Have staff consider how much time
each book took, relative to a “typical”
book. The spreadsheet will calculate
the percentages
32. Books that
Are Not
Monographs
30%
General
Admin
Tasks
19%
Monographs
51%
How Much Time Do You Spend o
Monographs?How Much Time Do Yo
This title took less time than the “normal” or “average title
This title took a “normal” or “average” amount of time
This title took more time than the “normal” or “average” title
6. STAFF SALARIES AND TIME – EFFORT SPENT BY
BOOK
33. 6. STAFF SALARIES AND TIME – EFFORT SPENT BY
ACTIVITY
Tip:
Staffers can indicate ANY activities
they participate in.
All numbers must add to 100%
34. TIMESAVER METHOD!
This method is similar, but with one key exception:
Staffers do not come up with their own estimates
Just the CFO or other knowledgeable person
will develop and enter the data
And we’ll skip a step or two.
40. USES FOR THE TOOL
Development of title-based costing, to use to seek subvention
This shows activity-based detail
Overheads can be customized to suit the press
Will make any request more transparent
Management tool
Easier to see how costs are aligning with expectations and … revenue.
41. NEXT STEPS
Final adjustments to the tool and guidance
Distribution via AAUP in early August
Your feedback is always welcome!
Presentation and discussion at Charleston in November (Lively Lunch)
NM: The first step is to CHOOSE THE GROUP OF TITLES.
In the Study, we used a narrow definition of “monograph”. You can use this definition or another, if more useful to you.
It’s important to choose JUST ONE YEAR to focus on, It should be a year for which all data is available
KS
The study titles are entered at top, in the shaded area.
Starting at line 11, you enter the other titles published in that same fiscal year.
Having this info is especially important, if staff will be responding individually.
Everything you enter here will FEED THROUGH to other sheets.
NM:
KS: These two data points are important for us, since we use this to determine overhead allocations.
NM:
Press-wide data is where most of our “overhead” allocation comes from. We understand that not every press pays for all the staff time ad expenses listed here. We’ve included a way for you to capture ”in-kind” contributions. Though that is unlikely to be a factor in asking for a monograph subsidy, you may find it useful to gain an understanding of these costs.
KS:
Note that form and content similar to the bi-annual compensation survey.
In some places – check out the line on salary and wages – we know we are getting that data elsewhere, so you see it ig greyed out here. But to make it easy, you can just copy/past from he AAUP stats.
NM:
Most presses have this data already fairly close at hand.
This is the place to enter any data you have at the title level.
If you enter it here, NO NEED to enter it on the next sheet (departmental).
KS:
You probably have much of this information within the title P+Ls already.
NM: For those things you just cannot break down by title, that goes here.
KS: As before, though we have left in lines for “salaries” – this is just so that you can easily cut/paste from the stats. The only salary data we will use is on the G+A form and on the “staff” forms coming up.
Form and content similar to the bi-annual compensation survey
Form and content similar to the bi-annual compensation survey
Form and content similar to the bi-annual compensation survey
Form and content similar to the bi-annual compensation survey
Form and content similar to the bi-annual compensation survey
The final input: choose an overhead allocation method. This slide shows press-wide overhead, allocated by two different methods. Also allows you to allocate line by line.
This feeds overhead method selection feeds into Dashboard