Digital marketing uses the 4E framework to excite customers with relevant offers, educate them about offerings, help customers experience products directly or indirectly, and always give customers opportunities to engage. The wheel of social media engagement highlights five factors on the uniqueness of social media in driving engagement: the information affect of relevant information spread through social networks; the connected affect satisfying humans' need to connect; the network affect of every post's potential reach; the dynamic affect of back-and-forth communications; and the timeliness affect of engaging customers at the right place and time.