The document outlines Optimax E-Learning's role in enhancing digital employee experiences through innovative learning solutions in HR. It discusses the benefits of digital transformation, such as increased productivity, collaboration, and empowered learning, while also emphasizing the need for understanding employee demographics and motivations. Additionally, it highlights strategies for improving workforce productivity and fostering a satisfying digital workplace environment to support employee development and satisfaction.

1. H R V o i c e s P l a t f o r m
D i g i t a l E m p l o y e e E x p e r i e n c e
C o m p i l e d b y : N a r o O U M

2. HISTORY
KNOWLEDGE
RESEARCH
INVENT
Optimax E-Learning creates
innovative ideas to make you learn
digitally in no time.
Optimax E-Learning helps you
digitally learn best practices
from the right resources & tools
in HR areas.
Our team has an extensive
research on HR areas of
expertise. We are your solutions
provider in digital learning
experience.
Optimax E-Learning has a wider
view on how HR should work in a
complicated context of
business.

3. #1. Broader access to talent
#2. Increased productivity of employees
Seven benefits of digital
transformation in HR
#3. Greater collaboration
#4. More empowered learning
#5. Dispel myths with data insights
#6. Form a new habit
#7. Have a more open dialogue

4. We are all over the
places
Transforming your workplace
into digital experience
We are living in a digital era and how digital workplace has
been a critical part in fostering your collaboration and digital
working experience. Optimax E-Learning will play a key role in
developing the right tools for you to learn best practices
digitally.

5. A differentiated view of
employees

6. Grouping Employees
• Demographics
• Roles
• Performance level
• Deeper traits
• Values
• Behaviors
Startbucks famously took a customer “action segmentation” approach:
Skiers: who work mainly to support others
Artists: who desire a community-oriented
Careerists: who want long-term career goals

7. Overview of Customer Experience

8. Three types of Employee
Experience
Understand employees: Differentiate employees through workforce analytics and digital
listening to identify sets of needs, issues, or motivations.
Tie Employee Experience: Connect with employees by identifying the right
tone and channels, anticipating behavioral triggers and shaping action.
Create a unified vision for service delivery: Align capabilities to help employees access
knowledge, tools and support at a critical moments in the journey, become digital and co-
design solutions with employees.

9. Ideas in Action

10. Modified employee Career
Model Recruit - to Join the Company
Candidates find the opportunities that match their interest, apply for openings,
and gauge their fit.
Contribute – Performance engagement
Employee engagement drives performance and is closely tied to mission
success in the workplace.
Improve – L&D provide
A commitment to personal development helps further accelerate employee’s
impacts.
Recommit/transition
Put people in the right roles and need to give them specific assignments that
they will find motivating.
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Improved workforce productivity
Offer contextual info to help employees make better
decisions faster
Greater levels of innovation
Team becomes more effective by collaborating &
sharing best practices
More access to scare talent
Enable remote working & new working styles as
job sharing & crowdsourcing
Improved staff retention
The digital workplace makes staff more satisfied
Digital employee
experience

12. Fostering Digital
Experience

13. Developing a digital workplace requires a number of changes to be put in place
Experience: deliver personalized
working environment
Culture: a culture that rewards new
behaviors and great initiatives
People: give them to leverage their
skills and maximize their fullest
potential
Anatomy of the Digital
Workplace

14. Information
Off-Line
Working
Technology Infrastructure
Physical space
Using a clear and effective governance
structure to make work get-going
Adopting a more consumer-like approach
that encompass mobility & usability
Information can be shared data analytics &
data visualization
Allow your employees to work off-line to
get better results as expected. Let them
feel independently
Smarterworking will see the role of the
office change. Encourage face-to-face
collaboration
Anatomy of the Digital
Workplace

15. Digitally Experienced Workplace
Design your workplace to be more flexible in new working styles by focusing on digital working
experience for your employees
Create E-Learning Platform
Introduce E-Learning Resources
Foster working autonomy
Design digitally personalized platforms for your employees to learn and develop skills
after work
Share digital learning resources for your employees to enhance their skill in the
workplace
Fostering working autonomy by letting employees work anywhere they want to work
Digital Working Experience

16. THANK YOU
CONTACT ME
+855 17 444 149
+855 61 444 023
Naro.oum@cbre.com
LinkedIn: Naro OUM
HR Voices Platform