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Building a Budget Around
Today’s “Now Buyer”
Eliminate Marketing Waste by Using Data
to Drive Shoppers
Full Name I Company I Job Title I Email
Dave Spannhake I Reunion Marketing (BOOTH 1100) I CEO & Founder I dave@reunionmarketing.com
THE CURRENT AUTOMOTIVE MARKETPLACE
17.5 million sold new units in 2015
All-time high, surpassing 17.4 in 2000
Comparisons – 12.6 in EU and 1.3 in Mexico
United States population – 318.9 million
5.5% of the population bought a new car last year
The average month then sees 0.4% of
the population is purchasing a new
vehicle
INTRODUCING THE ‘NOW BUYER’
That 0.4% of the population buying a car
each month is where the marketing
battleground is.
What portion of that 0.4% are
opportunities for your dealership to
sell a car?
What is the most effective way to
influence them through your
marketing plan?
THE AVERAGE DEALER MARKETING SPEND
GROSS MARGINS CONTINUE TO DROP
OUR OPPORTUNITY IS TO INCREASE
SALES WHILE CUTTING THE
MARKETING COSTS PER CAR SOLD
2015 NADA STUDY
$616 IS THE AVERAGE COST TO
MARKET EVERY SOLD VEHICLE
ACROSS THE COUNTRY
HOW IS THE NOW BUYER CHOOSING THEIR CAR?
More time online Less time with dealerships
HOW IS THE NOW BUYER CHOOSING THEIR CAR?
TIME SPENT ON DIGITAL = ALL OTHER MEDIA COMBINED
BUILD A MARKETING PLAN AROUND THE NOW BUYERS
If 0.4% of the market is in the market
any given month to purchase a new
vehicle, start your digital marketing plan
focusing on influencing that
audience.
GO AFTER THE ‘NOW BUYER’
FIRST
TRADITIONAL MARKETING VS DIGITAL MARKETING
INTENT MARKETING VERSUS STIMULUS MARKETING
BUILD YOUR BUDGET INTENT FIRST AND MOVE UP THE FUNNELS
DRIVE TRAFFIC TO YOUR WEBSITE
There are no competitors on your website,
where you have the opportunity to be the sole
influencer.
Create a Search Engine Marketing
(paid search) plan that leverages key
data points. Don’t check the box here
either!
Build a robust Search Engine Optimization
strategy (and don’t just “check the SEO box”)
WHAT IS THE PURPOSE OF SEO & SEM?
Be found where demand exists.
CREATE RESULTS LIKE THIS
IDENTIFY SEARCH VOLUME IN YOUR MARKET
»Google AdWords
Keyword Planner
»MOZ
»SEM Rush
»SpyFu
»Answerthepublic.com
Tools You
Can Use:
BUILD CONTENT AROUND THOSE LOCAL SEARCHES
AND DON’T FORGET MOBILE… FIRST!
SEO DONE RIGHT
META-TAGS QUALITY CONTENT STRUCTURED DATA
PAGESPEE
D
NO DUPLICATE CONTENT
URL
STRUCTURE
DIRECTORY OPTIMIZATIONMOBILE
FRIENDLY
PHOTOS | ALT TEXTLINK BUILDING
LEVERAGE CONTENT & SEO IN PAID SEARCH
DON’T SKIMP ON THE DETAILS
EXPANDED TEXT ADS & MULTIPLE EXTENSIONS
QUESTIONS TO ASK YOURSELF
Do you own your
AdWords account?
What do your
quality score
metrics look like?
Do you know if
your agency is
taking a
commission on your spend?
MEASURE YOUR SUCCESS WITH GOOGLE ANALYTICS
MEASURE SHOPPERS, NOT JUST CLICKS
If we are only measuring success based on phone calls
and emails, we are forgetting about 90% or more of the
website traffic and how the majority shop and buy cars
online.
Recommended Goals
DRIVE TRAFFIC TO ALL OF YOUR VEHICLES
Understand your
current inventory
distribution through
vehicle pageviews.
Just like on the lot, the
more “virtual tire
kickers” the faster your
inventory turn will be.
Find ways to get all of
your inventory
exposed in your
marketing plan.
AND DON’T FORGET USER EXPERIENCE!
BUILD A MARKETING PLAN AROUND THE NOW BUYERS
30TIMES
A MONTH
CREATE VISIBILITY IN OTHER AREAS WHERE
NOW BUYERS ARE SHOPPING
MEASURE & ASSESS THIRD PARTY WEBSITE SUCCESS
KPIS to Measure
• Amount Spent
• Cost Per Vehicle
Viewed
• Cost Per Lead
• Percentage of
Inventory Viewed
DOMINATE INTENT, THEN STIMULATE INTEREST
KPIS to Measure
• Amount Spent
• Cost Per Vehicle
Viewed
• Cost Per Lead
• Percentage of
Inventory Viewed
TARGET NOW BUYERS SOCIALLY
TARGET SPECIFIC
AUDIENCES
• Customer Database -
Everyone
• Customer Database – Service
• Customer Database –
Lease/Finance
• Max-Market Prospects– 90
Days to Buy
• In-Market Prospects – 180 +
365 Days
• Target Model-Specific Intent
• Retargeting Ads
• NOT Page Likes
TEST AND OPTIMIZE. TEST AND OPTIMIZE.
Create multiple
ads!
• The creative
• The message
• The audience
• The schedule
• … and More!
TRADITIONAL MEDIA KPIs TO KNOW
Tier 1 and Tier 2 advertising are
often the vast majority of stimulus
marketing spends in most markets.
FREQUENCY – how many times are you getting that
message in front of them during the media cycle?
REACH – what percentage of your target
audience are you getting your messaging to?
CPM – what is the average cost it takes to get in front of every
1,000 people (this is a good comparison for all media types)
How much awareness and
stimulus are you creating
with your spends?
IS YOUR TRADITIONAL SPEND MAKING AN IMPACT?
With the average
person seeing more
than 10,000 ads
a month and
noticing more than
4,500 ads what
kind of frequency
does your
messaging need to
have to make an
impact?
HOW MUCH OF YOUR BUDGET FOCUSES
ON THE NOW BUYER?
COMPARISONS AND THINGS THAT DRIVE ME NUTS.
A. Target 10,000 people with direct mail = $10,000
B. Target 10,000 people with Facebook = $80-100
A. Spend $5,000 on Radio in medium-sized metro – 1.5 frequency
B. Spend $5,000 on AdWords in medium-sized metro – 1,000 to 2,000 “Now
Buyers”
A. Spend $30,000 to $50,000 on High Funnel broadcast advertising for stimulus
B. Worrying about a secondary site that costs between $1,000 and $2,000 when
the manufacturer’s website does not perform but others convert twice as
effectively
A. Spend tens of thousands effectively stimulating a market or complementing
manufacturer created demand
B. Spend no budget going after the Now Buyers in market ready to buy.
A. Learning a ton of actionable strategies at Digital Dealer and Leave Fired Up
B. Going back to the dealership and not executing on The Opportunities
Contact Info
Full Name: Dave Spannhake
Company: Reunion Marketing (BOOTH 1100)
Job Title: CEO | Founder
Email: dave@reunionmarketing.com

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Digital Dealer 22 - Building a Budget Around Today's Now Buyer - 2017-04

  • 1. Building a Budget Around Today’s “Now Buyer” Eliminate Marketing Waste by Using Data to Drive Shoppers Full Name I Company I Job Title I Email Dave Spannhake I Reunion Marketing (BOOTH 1100) I CEO & Founder I dave@reunionmarketing.com
  • 2. THE CURRENT AUTOMOTIVE MARKETPLACE 17.5 million sold new units in 2015 All-time high, surpassing 17.4 in 2000 Comparisons – 12.6 in EU and 1.3 in Mexico United States population – 318.9 million 5.5% of the population bought a new car last year The average month then sees 0.4% of the population is purchasing a new vehicle
  • 3. INTRODUCING THE ‘NOW BUYER’ That 0.4% of the population buying a car each month is where the marketing battleground is. What portion of that 0.4% are opportunities for your dealership to sell a car? What is the most effective way to influence them through your marketing plan?
  • 4. THE AVERAGE DEALER MARKETING SPEND
  • 5. GROSS MARGINS CONTINUE TO DROP OUR OPPORTUNITY IS TO INCREASE SALES WHILE CUTTING THE MARKETING COSTS PER CAR SOLD 2015 NADA STUDY $616 IS THE AVERAGE COST TO MARKET EVERY SOLD VEHICLE ACROSS THE COUNTRY
  • 6. HOW IS THE NOW BUYER CHOOSING THEIR CAR? More time online Less time with dealerships
  • 7. HOW IS THE NOW BUYER CHOOSING THEIR CAR?
  • 8. TIME SPENT ON DIGITAL = ALL OTHER MEDIA COMBINED
  • 9. BUILD A MARKETING PLAN AROUND THE NOW BUYERS If 0.4% of the market is in the market any given month to purchase a new vehicle, start your digital marketing plan focusing on influencing that audience. GO AFTER THE ‘NOW BUYER’ FIRST
  • 10. TRADITIONAL MARKETING VS DIGITAL MARKETING
  • 11. INTENT MARKETING VERSUS STIMULUS MARKETING
  • 12. BUILD YOUR BUDGET INTENT FIRST AND MOVE UP THE FUNNELS
  • 13. DRIVE TRAFFIC TO YOUR WEBSITE There are no competitors on your website, where you have the opportunity to be the sole influencer. Create a Search Engine Marketing (paid search) plan that leverages key data points. Don’t check the box here either! Build a robust Search Engine Optimization strategy (and don’t just “check the SEO box”)
  • 14. WHAT IS THE PURPOSE OF SEO & SEM? Be found where demand exists.
  • 16. IDENTIFY SEARCH VOLUME IN YOUR MARKET »Google AdWords Keyword Planner »MOZ »SEM Rush »SpyFu »Answerthepublic.com Tools You Can Use:
  • 17. BUILD CONTENT AROUND THOSE LOCAL SEARCHES
  • 18. AND DON’T FORGET MOBILE… FIRST!
  • 19. SEO DONE RIGHT META-TAGS QUALITY CONTENT STRUCTURED DATA PAGESPEE D NO DUPLICATE CONTENT URL STRUCTURE DIRECTORY OPTIMIZATIONMOBILE FRIENDLY PHOTOS | ALT TEXTLINK BUILDING
  • 20. LEVERAGE CONTENT & SEO IN PAID SEARCH
  • 21. DON’T SKIMP ON THE DETAILS
  • 22. EXPANDED TEXT ADS & MULTIPLE EXTENSIONS
  • 23. QUESTIONS TO ASK YOURSELF Do you own your AdWords account? What do your quality score metrics look like? Do you know if your agency is taking a commission on your spend?
  • 24. MEASURE YOUR SUCCESS WITH GOOGLE ANALYTICS
  • 25. MEASURE SHOPPERS, NOT JUST CLICKS If we are only measuring success based on phone calls and emails, we are forgetting about 90% or more of the website traffic and how the majority shop and buy cars online.
  • 27. DRIVE TRAFFIC TO ALL OF YOUR VEHICLES Understand your current inventory distribution through vehicle pageviews. Just like on the lot, the more “virtual tire kickers” the faster your inventory turn will be. Find ways to get all of your inventory exposed in your marketing plan.
  • 28. AND DON’T FORGET USER EXPERIENCE!
  • 29. BUILD A MARKETING PLAN AROUND THE NOW BUYERS 30TIMES A MONTH
  • 30. CREATE VISIBILITY IN OTHER AREAS WHERE NOW BUYERS ARE SHOPPING
  • 31. MEASURE & ASSESS THIRD PARTY WEBSITE SUCCESS KPIS to Measure • Amount Spent • Cost Per Vehicle Viewed • Cost Per Lead • Percentage of Inventory Viewed
  • 32. DOMINATE INTENT, THEN STIMULATE INTEREST KPIS to Measure • Amount Spent • Cost Per Vehicle Viewed • Cost Per Lead • Percentage of Inventory Viewed
  • 33. TARGET NOW BUYERS SOCIALLY TARGET SPECIFIC AUDIENCES • Customer Database - Everyone • Customer Database – Service • Customer Database – Lease/Finance • Max-Market Prospects– 90 Days to Buy • In-Market Prospects – 180 + 365 Days • Target Model-Specific Intent • Retargeting Ads • NOT Page Likes
  • 34. TEST AND OPTIMIZE. TEST AND OPTIMIZE. Create multiple ads! • The creative • The message • The audience • The schedule • … and More!
  • 35. TRADITIONAL MEDIA KPIs TO KNOW Tier 1 and Tier 2 advertising are often the vast majority of stimulus marketing spends in most markets. FREQUENCY – how many times are you getting that message in front of them during the media cycle? REACH – what percentage of your target audience are you getting your messaging to? CPM – what is the average cost it takes to get in front of every 1,000 people (this is a good comparison for all media types) How much awareness and stimulus are you creating with your spends?
  • 36. IS YOUR TRADITIONAL SPEND MAKING AN IMPACT? With the average person seeing more than 10,000 ads a month and noticing more than 4,500 ads what kind of frequency does your messaging need to have to make an impact?
  • 37. HOW MUCH OF YOUR BUDGET FOCUSES ON THE NOW BUYER?
  • 38. COMPARISONS AND THINGS THAT DRIVE ME NUTS. A. Target 10,000 people with direct mail = $10,000 B. Target 10,000 people with Facebook = $80-100 A. Spend $5,000 on Radio in medium-sized metro – 1.5 frequency B. Spend $5,000 on AdWords in medium-sized metro – 1,000 to 2,000 “Now Buyers” A. Spend $30,000 to $50,000 on High Funnel broadcast advertising for stimulus B. Worrying about a secondary site that costs between $1,000 and $2,000 when the manufacturer’s website does not perform but others convert twice as effectively A. Spend tens of thousands effectively stimulating a market or complementing manufacturer created demand B. Spend no budget going after the Now Buyers in market ready to buy. A. Learning a ton of actionable strategies at Digital Dealer and Leave Fired Up B. Going back to the dealership and not executing on The Opportunities
  • 39. Contact Info Full Name: Dave Spannhake Company: Reunion Marketing (BOOTH 1100) Job Title: CEO | Founder Email: dave@reunionmarketing.com