The document discusses the competitive landscape of talent acquisition in business process outsourcing (BPO), emphasizing the need for companies to adapt to technological advancements such as robotic and cognitive automation. It highlights essential skills required for accounting and finance professionals, underscoring the irreplaceable value of human judgment and expertise despite advancements in automation. Additionally, it presents a framework for developing competencies within BPO practices to meet evolving industry demands.

1. Winning the Talent War in
Business Process
Outsourcing
By Bill Sheridan, CAE
Business Learning Institute

2. bli.cnf.io

3. Your learning journey
Bill Sheridan, CAE
The Business Learning Institute

4. GAAP
AICPA
PCAOB
GAAS
GL
IR
S
P&L
CGMAIFR
S
GASB SE
FASBROI
FAF
IASB
SAS
M&A
CIMA
LIFO
PAT

5. BPO
CAS
FAO
Outsourced accounting
CFO advisory services

6. Poll: What do you call this stuff?

7. Poll: In terms of annual revenue,
how big is your BPO practice?

8. Poll: How many staff
are in your BPO practice?

9. $500 billion
8 percent

10.  Favorable labor costs
 Proximity to customers
 State tax incentives

12.  Reduced costs
 Standardized processes

18. Source: Frey & Osborne,
“The Future of Employment,” Oxford University
Race against the machines?
Bill Sheridan, CAE
The Business Learning
Institute

20. Firm value chain
Input Data
Assemble
& Verify
Report
Analyze &
Interpret
Advise &
Consult
Higher value
and future focus
Lower value and
historical focus

21. Client accounting services pyramid

22. “We are on the verge of
an entirely new model of
service delivery
comprising robotic and
cognitive process
automation, the Internet
of Things, and digital IT
management. This
intersection of traditional
outsourcing and the
innovation storm could
amplify value for those
organizations that can
correctly harness it, and
this will likely lead to ever
increasing uses of
outsourcing, even as it
reinvents itself.”

23.  Respond lightning fast
 Access an encyclopaedic memory
 Stay awake 24 x 7 x 365
 Remember conversations
 Analyze on the fly
 Continually learn and improve
Advantage,
machines
Source: AccountingWEB

24.  Intuition
 Political acumen
 Challenging
 Reading the back story
 Who’s who?
 Probability of change
 Culture
 What’s in it for me?
Advantage,
humans
Source: AccountingWEB

25. “Professional
judgment and
expertise is not
replaceable by
machines.”
— Cathy Engelbert
CEO, Deloitte

26. “Humans should only do
work that only humans
can do.”
Peter Sheahan

27. The research
The latest research inside and
outside the CPA profession re-
affirms the top competencies
and skills needed by accounting
and finance professionals.

28. Top skills that accounting and finance
professionals need today
BLI Research in 2015 with over 1,000 responses from all segments of the CPA
profession identified these top skill needed to be successful in these rapidly
changing times. This confirms and reinforces the research from the Conference
Board, AICPA’s CPA Horizons 2025 report, Bersin, and Burrus Research.
75%
covered by
these top 5
skills

32. CGMA follows The Bounce

38. Level 1
Individual
Contributor
Level 2
Contributor
Level 3 First
Level Leader -
Manager
Level 4
Second Level
Leader
Level 5 Senior
Leader /
Partner /
Executives
Competencies
Career ladder / paths
Competencies and content, mapped

39. Sample five-level BPO/FAO curriculum
 Collaboration
and partnering
 Business
development
 Communication,
Problem solving
 Project
Management
 Change
management
 Strategic
thinking,
productivity and
prioritization
 Driving
performance
Priority skills
and competencies

41. www.blionline.org
Source: “High Impact Leadership Development,” Bersin &
Associates, October 2011.

42. Poll: How would you describe your
practice's learning /
career development strategy?

43. Poll: What is your BPO practice's
biggest talent challenge?

44. The faster you go, the farther
ahead you have to look.

45. Poll: What's your biggest insight
from this session?

46. Questions?

47. Download these slides:
Slideshare.net/BillSheridan
Follow me:
 MACPA’s blog: CPASuccess.com
 Facebook.com/BillSheridan
 LinkedIn.com/in/BillDSheridan
 Twitter.com/BillSheridan
 YouTube.com/BillSheridan
 SlideShare.net/BillSheridan
 Flickr.com/photos/Sheridan
Winning the Talent
War in Business
Process Outsourcing