Diego Resume
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Diego Ortiz is seeking a position at Comcast where he can utilize his bilingual skills, customer service experience, and hospitality talents. He has a background in customer service roles at US Bank and Good Times Burgers & Frozen Custard, as well as experience as a server at Johnny Rockets. Ortiz has strong computer, leadership, learning, and decision-making abilities. He completed two semesters at Community College of Denver and graduated high school from CEC Middle College of Denver with a 3.2 GPA. References are available from his former employers.
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Diego Resume
- 1. Diego Ortiz 97 Macon ct Aurora Colorado 80010 720-732-0070 Diego.ortiz92@gmail.com Career Statement An enthusiastic individual looking for a position with Comcast wheremy bilingual capabilities, proven to developeffective customer relations and exceptional hospitality skills may be fully utilized to increase patrons and maximize revenue. Skills High people skills Strong PC skills (38 words per Minute) Leadership skills Efficient learner Bilingual (Fluent in both Spanish & English) Hard worker Resilient and Adaptable POS Experience Strong Decision making Education Community College ofDenver 1111 West Colfax Avenue Denver Colorado Completed two semesters January 18th, 2012-May 20th, 2013 CEC Middle College ofDenver 2650 Eliot Street DenverColorado 80211 Completed High School in May 16th, 2011 My GPA was 3.2 Experience Small Business Specialist (Bilingual)- US Bank (303) 585-8585 950 17th Street Denver CO 80202 02/24/2014- 10/25/2016 Resolving the customer’s issue and providing solutions Responding to calls in an inbound call center with high call volume. A strong focus on customer service, quality, adherenceand sales Upselling and cross selling Acknowledging and emphasizing with the customers situation while being able to balance customersatisfaction,productivity and sales to ensure that the needs ofthe customerare met. Maintaining knowledge and ensuring compliancewith applicable regulatory requirements and internal policies and procedures.
- 2. 2 Shift Manager- Good T imes Burgers & Frozen Custard (303) 825-2160 Perla Bordonave- General Manager 951 16th Street Mall, Denver CO 80202 09/30/2013-02/22/2014 Training Coaching Safe/Cash Balancing Inventory Server- Johnny Rockets (303) 623-1533 April Reola- General Manager 403 16th street Denver CO 80202 7 /19/2012–9/30/2013 Host Take Orders Get Drinks Run Food Cashier Busser References Denise Peredia (303) 626-9045 Customer ServiceManager- USBank 950 17th Street Denver CO 80202 Saira T ajeda (720) 840- 1855 General Manager- Good Times 4662 Grant street DenverCO 80216 Karen Urenda (720) 429-1031 Customer ServiceRepresentative- USBank 950 17th st DenverCO 80202