Dial tone portability in Exchange Server 2010 provides a temporary mailbox for users when their primary mailbox becomes unavailable due to database, server, or site failures. It allows administrators to create an empty dial tone database, restore the failed database, swap the databases, and then merge the databases to provide a single, up-to-date mailbox for each user. There are several steps involved in performing a dial tone recovery to minimize data loss and downtime for users.