DevRel public speaking Program
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Sharing how at Soluto TLV we created an in-house program for self-branding and public speaking for our employees
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Purpose
To produce both a Facebook page and a Twitter account to serve as the social
media face of the SIGHCI organization.
Scope
This project can be broken down into two main areas of development: content
creation and user development.
Content creation will cover background research regarding SIGHCI, areas of
academic research and events of primary interest, and social media used by similar
groups. Working with Dr. Coursaris, we will conduct an analysis of the primary fields
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Purpose
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1. Creating social media pages and doubling fan count through promotion.
2. Sharing relevant brand information and engaging target audiences on social media.
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This talk includes
* Tips for building and growing a new community from scratch
* Tips for resurrecting a floundering community
* How to connect Support to your community via Slack and other social tools
* The perks of a social listening program
* How to turn social rants into customer service tickets
* The importance of gamification
* And much more!
My name is Tom Diederich and this presentation is a timeline of sorts highlighting my experiences in the field of online community management, which started in 2005 when I joined an internal team at Intuit that created one of the world’s first online customer communities – a forums-based question-and-answer space for TurboTax customers.
The following year, I took everything I learned in that project and joined Symantec -- then the third-largest software company in the world -- where I assembled a nimble team of three and together we designed, launched and managed the organization’s first social media presence and online community in 2006. Yes, I am proud to say that I was Symantec's first community manager and first social media strategist.
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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- 19. Get Help
- 20. 20
- 21. 21
- 22. 22
- 23. Questions?
- 24. Thank you!