This document outlines a presentation given by Mirco Hering at the DevOps Talks Conference 2018 in Melbourne, Australia on March 22-23. The presentation discusses how organizations need to transform their management processes and principles to keep up with new technologies and business models. Specifically, it covers how treating IT like a factory is outdated, and organizations need more agile approaches to technology architecture, delivery processes, and knowledge worker roles to enable innovation and speed. The presentation also provides examples of how to evaluate software vendors and establish effective vendor partnerships.

1. DEVOPS TALKS
CONFERENCE
2018
MELBOURNE
March 22-23

2. DEVOPS TALKS
MELBOURNE
March 22-23
CONFERENCE
What got you here, wont get you there –
A Story of transformations
Mirco Hering
APAC lead for Agile and DevOps

3. 23.03.2018 3
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
About me
@mircohering #notafactoryanymore
Mirco Hering
APAC Lead for DevOps & Agile
@mircohering on Twitter
Upcoming BookBlog at http://notafactoryanymore.comAt work
• Run a team of passionate
transformation agents
• Create solutions for clients
• Fix problems

4. 23.03.2018 4
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
@mircohering #notafactoryanymore

5. 23.03.2018 5
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
The problem at hand
https://devops.com/still-fighting-problems-devops-15-years-ago/
@mircohering #notafactoryanymore

6. 23.03.2018 6
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
An attempt of an explanation
We are here
DevOps Practices & Tools
DevOps
Organisation
@mircohering #notafactoryanymore

7. 23.03.2018 7
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
The Transformation lifecycle
@mircohering #notafactoryanymore
Stable State Stable State
Stable State

8. 23.03.2018 8
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
The Transformation lifecycle
@mircohering #notafactoryanymore
Ongoing stimulus

9. 23.03.2018 9
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Working with the wrong mental model
@mircohering #notafactoryanymore

10. 23.03.2018 10
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Misaligned principles and processes
“Rigth now, your company has
21st century Internet enabled business
processes,
Mid 20th century management processes all
built
Atop 19th century management principles.”
- Gary Hamel, American Management Expert
@mircohering #notafactoryanymore

11. 23.03.2018 11
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
IT can be managed based on Engineering/manufacturing
principles
Predictable Production Process allowing you to
measure Productivity and define output
Economies of Scale and effort of scaling
Based on functional specialisation of labour
Importance of upfront planning
Automation is improving productivity
@mircohering #notafactoryanymore

12. 23.03.2018 12
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Not a factory anymore?
@mircohering #notafactoryanymore

13. 23.03.2018 13
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Three dimensions of change
Organising and
managing
knowledge
workers in IT
Technology
Architectures
Ecosystem of
vendors and
applications
Rigorous
Continuous
Improvement
Innovation
Speed
Agility
Quality
@mircohering #notafactoryanymore

14. 23.03.2018 14
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Technology – Enabling Small Batches
Optimum
batch size
(lowest total
cost)
Items per batch
Cost
Optimum
batch size
(lowest total
cost)
Items per batch
Cost
@mircohering #notafactoryanymore

15. 23.03.2018 15
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Technology – Evolving Architecture
Consolidated core
system(s)
Access
Simplify
core
Access
Core as-is
Value Added Services
Access
Core
Access
Modular
Core as-is
Access
Silo
“We need a simpler core
and we are also going to
simplify our processes
and products”
“We need agility on top of
our core systems to
become digitally enabled”
“We will try this out to
test if it will work for us,
putting it in the core now
is not feasible”
“We have different
businesses with different
agendas, one size does
not fit all; decouple”
“Our core systems need
more functions / we need
to consolidate across our
businesses”
1
2
3
4
5
The traditional stating
point / goal
@mircohering #notafactoryanymore

16. 23.03.2018 16
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Technology – Governing Delivery
@mircohering #notafactoryanymore

17. 23.03.2018 17
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
People – Providing Context
@mircohering #notafactoryanymore

18. 23.03.2018 18
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
People – The Platform Movement
Delivery Governance
DevOps Platform Team
Test
automation
Plat 1
team
…Plat 2
team
Plat n
team
Automated
App Release
Environment
provisioning
DevOps
Governance
function
Quality
Assurance
Agile
Governance
function
Test Automation COE
@mircohering #notafactoryanymore

19. 23.03.2018 19
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Ecosystem – Evaluating Software VEndors
@mircohering #notafactoryanymore
Functionality + Architecture + Engineering Capabilities
In-House IT Capabilities
Source Code
APIs
Modularity
Cloud Enablement
Autoscaling
Self-Healing
Monitoring
Change-ability

20. 23.03.2018 20
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Ecosystem – The Evaluation Challenge
Automation
Vendor A: 100 Dollar per day
Vendor B: 80 Dollars per day
AVG$
Total$
@mircohering #notafactoryanymore

21. 23.03.2018 21
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Ecosystem – The Evaluation Challenge -Part 2
@mircohering #notafactoryanymore
First Time Resolution
Rate/Resolution TimeSLAs

22. 23.03.2018 22
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Ecosystem – Partner or Vendor
Are you using average daily rate as indicator of productivity, value for money, etc.?
Do have a mechanism in place that allows your SI to share benefits with you when they improve through
automation or other practices?
Do you give your SI the “wiggle room” to improve and experiment and do you manage the process together?
Do you celebrate or at least acknowledge failure of experiments?
Do you know what success looks like for your SI?
Do you deal with your SI directly?
@mircohering #notafactoryanymore

23. 23.03.2018 23
Melbourne — March 22-23
DEVOPS TALKS CONFERENCE 2018
Silver bullet or Snake Oil?
@mircohering #notafactoryanymore

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