DevOps Introduction and the launch of DASA

Pink Elephant – Knowledge Translated Into Results
DevOps: Myths,
Misconceptions & Certification!
Pink Elephant

Breakfast With Pink: DevOps © Pink Elephant, 2016. All Rights Reserved.
Welcome & Agenda
1. Why the Need for DevOps?
2. Development vs. Operations
3. DASA
2
ITIL® is a registered trade mark of AXELOS Limited.

The Strategic Question…
3

New Business Model Disrupt
4

Understanding Digital Disruption
The 5 Key Ingredients to Digital Disruption
5
Container Technology
Public Cloud
Agile Development Continuous Delivery
SOA

Disruption In The Real World…
6

Dualistic Nature Of IT Cultures
The concept that the world is
ruled by antagonistic forces
Provide
stable,
secure and
reliable IT
Services
Respond
quickly to
urgent
business
needs
7

Is Enterprise IT A Myth?
Demand Plan Build Run
The Challenge Of DevOps & Silo Mentality
Time & Money Stability & Control
8

Velocity Vs. Agility
9
Velocity = Speed With Direction!
Lean IT – TIME is the Key Production Factor in IT!

DevOps – Towards Collaboration
10

About DASA
11

DASA’s Mission
DASA is an open, global initiative to develop DevOps
competencies that will benefit the individual, team, and
organisation:
 Open Participation: Anyone can participate in
defining role-based competencies, learning paths and
qualification schemes
 Extendable: All existing industry DevOps learning
content has value. DASA will map content and
demonstrate relevance
 Quality-Assured: DASA maintains a straightforward
operating model for training delivery
12

DASA’s Mandate
DASA aims to:
1. Promote a knowledge and skills framework for DevOps,
based on a defined set of principles
2. Develop and evangelise a vendor-neutral DevOps
qualification programme for professionals
3. Generate interest and awareness for the need for
knowledge and skill development
4. Advance quality of training and open source certification
for DevOps knowledge and skills
5. Map member training content to the role-based
competence baseline
13

DASA’s Early Members (Forerunners)
14

DASA Agile DevOps Principles
DASA has defined the following DevOps principles to support the
ultimate search for flow in the delivery of IT services:
1. Customer-centric action (Courage to act, Innovate)
2. Create with the end in mind (Product & Service thinking,
Engineering mindset, Collaborate)
3. End-to-end responsibility (Live your accountability, Concept to
Grave, performance support)
4. Cross-functional autonomous teams (T-shaped profiles,
complementary skills)
5. Continuous Improvement (If it hurts do it more often,
experiment, fail fast)
6. Automate everything you can (Enhance quality, maximise flow)
15

Fact #1
The Enterprise Is Massively Looking For Talent
16

Fact #2
There will be x00,000 DevOps Jobs by 2020
17

Fact #3
There is no such thing as a DevOps Engineer
18

Let’s Look At DevOps Job Roles
Example Role: DevOps Automation Engineer
To analyse, design, implement and validate
strategies for continuous deployment to both
host- and cloud-based infrastructure while
ensuring high availability on both production
and pre-production systems. Also, the ability
of this role to design and implement
automated dynamic environments to support
the needs of delivery teams, plus collaborate
with functional and technical team members
to develop deployment strategies for existing
and new types of services.
19

But What Does This Really Mean?
Example Role: DevOps Automation Engineer
To analyse, design, implement and validate
strategies for continuous deployment to both
host- and cloud-based infrastructure while
ensuring high availability on both production
and pre-production systems. Also, the ability
of this role to design and implement
automated dynamic environments to support
the needs of delivery teams, plus collaborate
with functional and technical team members
to develop deployment strategies for existing
and new types of services.
20

In The Netherlands We Would Say…
We are looking for a “Sheep with five legs”
And extraordinary talent every organisation is looking for!
21

Ask Yourself The Question…
22

DevOps: Breakfast with Pink © Pink Elephant, 2016. All Rights Reserved.
Questions?
Jan-Willem Middelburg
jw.middelburg@pinkelephant.com
nl.linkedin.com/in/jwmiddelburg
twitter.com/jwmiddelburg
slideshare.net/jwmiddelburg
23

Pink Elephant – Knowledge Translated Into Results
DevOps Certification
Karen Chua
Management Consultant
28th April 2016

What Is DevOps?
DevOps is a software development approach that
focuses on establishing collaboration between teams
that create the applications (Dev) and those that deliver
and manage them in production environments (Ops).
~ CIOAsia, CA Technologies survey
25
Technical
System
Social
System
DevOps
Socio-technical System

What Is DevOps?
DevOps is a culture, movement or practice that
emphasises the collaboration and communication
between all relevant information-technology (IT)
professionals to deliver high quality, valuable IT services
to customers.
~ DevOps Skills Association (DASA)
26

Agenda
1. Introduction
2. Certification: DASA Qualification
Programme
3. DevOps Fundamentals
4. DevOps vs ITIL: Friends or Enemies
5. DevOps Certification: Who is it for?
6. Invitation: Be Part Of This!
7. Q & A
27

The DASA Competence Framework
The DASA competence framework
identifies 8 knowledge areas and 4
skills areas that are relevant in
DevOps.
Every individual operating in a
DevOps team is required to be
competent at all 8 knowledge areas
and proficient at the 4 skill levels.
In a search for ultimate flow, at the
team level, one should strive for level
4 for each of the competence levels.
Business value
Optimisation
Business
Analysis
Test
Specification
Programming Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Courage Teambuilding
Continuous
Improvement
DevOps
Leadership
1
2
3
4
5
1- novice / 2- competent / 3- proficient / 4 - expert / 5 - master
29

DASA DevOps 8 Knowledge Areas
Business Value
Optimisation
Use of the IT service in real life, including direct feedback loop of user
comments to team, service level management, definition of done,
business activity/performance monitoring, business case management
Business Analysis Functional requirements, non-functional requirements, longer term
development of business process (based on translation of market
developments), data analysis, refinement
Architecture & Design Ensuring fit between developments and current situation, overall service
design, patterns & styles
Programming Software engineering mastery, everything as code, data management
Continuous Delivery Automated testing, deployment and release management, configuration
management, version control, cloud, containerisation, feature-driven
delivery
Test Specification Design of test cases, test concepts,
Infrastructure Engineering Technical monitoring, performance management (e.g. load balancing
etc.), capacity and availability management, reliability engineering, cloud,
containerisation
Security, Risk &
Compliance
Security, service continuity planning
30

DASA DevOps 4 Skill Areas
Courage Evangelism, coaching, self-confidence, proactivity, reflection,
trust, open discussions, experimentation, fail fast, courage to
change
Teambuilding Understand the other’s point of view, collaboration, mutual
accountability, common purpose, ability to integrally support
the service/product
DevOps
Leadership
Facilitating teams to high performance, humility, transparency,
Service lifecycle mindset, Stakeholder management
Continuous
Improvement
Today we do our work better than yesterday, kaizen mindset,
quality at the source, first time right, knowledge-sharing,
adaptiveness
31

The DASA Qualification Programme
DevOps: Fundamentals
DevOps Specialisation:
Specify and Verify
Enable and Scale
Create and Deliver
DevOps: Practitioner
1
Novice
5
Master
2 days
8 Knowledge Areas:
• Business Value Optimisation
• Business Analysis
• Architecture & Design
• Test Specification
• Programming
• Continuous Delivery
• Security, Risk & Compliance
• Infrastructure Engineering
4 Skills Areas:
• Courage
• Teambuilding
• DevOps Leadership
• Continuous Improvement
• Programming
2 days 3 days
2 days
Focus on:
• Courage
• Teambuilding
3 days
2
Competent
3
Proficient
4
Expert
• 4 Skills
• Implementation Journey
• Enabling DevOps Teams
• Scaling a DevOps Organisation
32

DASA DevOps Fundamentals
Programming
Business value
Optimisation
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Continuous
Improvement
DevOps
Leadership
DevOps
Fundamentals
2
3
4
5
2
2
2
2
2
22
2
2
2
33

DevOps Fundamentals Syllabus Areas
1. Introduction to DevOps DevOps History, The Emergence of DevOps, Key Terminology, DevOps
stakeholders, Why organisations should do DevOps, Benefits of DevOps for
organisations, Autonomy, Mastery and purpose
2. DevOps Core Concepts DASA DevOps Principles, DevOps Skills, DevOps Knowledge
3. The Knowledge and
Skills required for
DevOps
What teams require in order to do DevOps, DevOps Role profiles, Migrating
traditional role profiles
4. DevOps Skill Areas Courage, Teambuilding, DevOps Leadership, Continuous Improvement
5. Specify and Verify Business value Optimisation, Business Analysis, Architecture & Design, Test
Specification
6. Create and Deliver Programming, Continuous Delivery, Security, Risk & Compliance, Infrastructure
Engineering
7. Understanding DevOps
in a Bigger Context
Lean, IT Service Management, Agile
8. Enable and Scale Critical Success Factors, DevOps Implementation/transformation Roadmap,
Scaling DevOps
34

DASA DevOps Practitioner
Programming
Business value
Optimisation
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Continuous
Improvement
DevOps
Leadership
2
3
4
5
2
2
2
2
DevOps
Practitioner
3
3
3
3
35

DevOps Practitioner Syllabus Areas
Courage Quality thinking, No silos, No hero culture, Providing Feedback, A change
mentality, Asking questions, Negotiation and Handling Objections,
Encourage experimentation
Teambuilding Stable teams, High functional cohesion, End to end responsibility,
Product lifecycle management, Internal marketing
DevOps leadership Team maturity, Change adoption cycles, Version control, Security,
Documentation, Measure everything, Knowledge sharing, No silos,
Change mindset, Agility of the IT landscape
Continuous
Improvement
Toyota Production System/LEAN, Test driven development, Iterative &
incremental development, Continuous Integration, Continuous Delivery,
Continuous Deployment, Short feedback cycle, Fail fast, fail often
36

DevOps Specialisation – Specify & Verify (SAV)
Programming
Business value
Optimisation
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Continuous
Improvement
DevOps
Leadership
2
3
4
5
2
2
DevOps:
Specify and
Verify
4
4
4
4
37

DevOps Specialisation – Create & Deliver (CAD)
Programming
Business value
Optimisation
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Continuous
Improvement
DevOps
Leadership
2
3
4
5
2
2
DevOps:
Create and
Deliver
4
4
4
4
4
38

DevOps Specialisation – Enable & Scale (EAS)
Programming
Business value
Optimisation
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Continuous
Improvement
DevOps
Leadership
2
4
2
2DevOps:
Enable and
Scale
4
4
4
4
39

The DASA Qualification Programme
DevOps: Fundamentals
Specify and Verify
Enable and Scale
Create and Deliver
DevOps: Practitioner
1
Novice
5
Master
2 days
8 Knowledge Areas:
• Programming
4 Skills Areas:
• Courage
• Teambuilding
• Programming
2 days 3 days
2 days
Focus on:
• Courage
• Teambuilding
3 days
2
Competent
3
Proficient
4
Expert
• 4 Skills
• Implementation Journey
• Enabling DevOps Teams
• Scaling a DevOps Organisation
40

The Phoenix Project
– A Novel About IT, DevOps & Helping Your Business Win
 The story of the Phoenix Project
 Project critical to competitive success
of Parts Unlimited
 Story of Bill Palmer – VP of IT
Operations
 August 29 – Jan 9
 Bill is promoted on August 29 and
then….
 Challenges of the day
 Demanding Business leadership
 Major incidents
 Uncontrolled changes
 Failed deployments
 Security/audit issues
 Overwhelming project list
 Implemented improvements with aid
of an external “Master”
 Achieved success and was promoted
to CIO
41

DevOps In Action:
The Phoenix Project Simulation (1 Day)
42
A real life business experience for how to apply a collaborative
and integrated approach to working between software
development, IT operations and IT service management, and
business units.
Learning objectives and outcomes:
 To learn about the practicalities of DevOps
 To apply DevOps principles in a real life situation
 To find the right balance between delivering your SLA requirements and your IT projects
according to plan
 To experience how a collaborative DevOps approach can bring serious value to your
business
 To increase the efficiency and effectiveness of your IT department
 To create better flow within your teams
 To develop people’s skills to act in a fully integrated DevOps culture and environment
 To show your internal business partners their responsibilities in making IT Projects more
successful

DevOps
 One of the best codifications of
processes that underpin IT
Operations
ITIL
 Backlash to ITIL or ITSM
43
DevOps Vs ITIL: Friends Or Enemies?
 Many capabilities to support a
DevOps-style work stream
vs
 Automation: change,
configuration and release
processes
 Faster lead time, higher
deployment frequency
 Service Design, Event
Management, Incident & Problem
Management Processes
 Fast incident detection and
recovery

DevOps Certification – Who Is It For?
Audience
Core audience:
Management, Operations, Developers, QA, Testing, Service Management
Individuals involved in IT
development, IT Operations or
IT Service Management
Individuals who require a
detailed understanding of
DevOps principles
IT Professionals working within,
or about to enter, an Agile
Service Design Environment
IT Roles include:
• DevOps Engineers
• Integration Specialists
• Operations Managers
• System Administrators
• Network Administrators
• Project Managers
• Business Managers
• Automation Architects
• Application Developer/
Software Programmer
• Software Tester/QA
• Business (Requirements)
Analyst

The Future Of DevOps
By 2016, DevOps will evolve from a niche strategy
employed by large cloud providers to a mainstream
strategy employed by 25 percent of Global 2000
organisations.
(www.networkasia.net, 12 March 2015, Gartner)
45

Invitation: Be Part Of This!
 Kuala Lumpur: 24 – 26 August 2016
 Hong Kong: 3 – 5 October 2016
 Kuala Lumpur: 10 – 12 October 2016
46

DevOps Introduction and the launch of DASA

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