Poh S. Lim is a principal consultant at Minuteman Resources who examines how to identify and transfer critical knowledge within an organization. Critical knowledge includes operations, supply chain processes, and administrative procedures. As the business environment is dynamic, a company's success depends on adapting to change. An organization's adaptability, forward-thinking culture, and engaged employees are key factors that allow it to stay competitive. When implementing a knowledge transfer process, the goal is to increase engagement, productivity, innovation, and work quality by sharing knowledge across the organization and valuing all employees.