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DESIGNING FOR
UNCERTAINTY
TIPS & TRICKS OF THE TRADE
JeannyWang
@GGMTech Day 2013
How to keep sane,
the only sure thing you have?
when uncertainty is
Tip 1 Be relentless with your whys?
Make asking questions a part of your culture
Ask to understand & inquire, not to insult
Channel your 3 yr old nephew
Tip 1 Be relentless with your whys?
Tip 2 Think in terms of behavior
Tip 2 Think in terms of behavior
Practice agnostic design
Make behavioral paths & patterns your anchor
Try BDD, User Flow & Service Blueprint
Tip 3 Learn to divide and conquer
Tip 3 Learn to divide and conquer
Shape your problem space
Slice it into unique, meaningful packages
Tackle one package at a time
Tip 4 Don’t go at it like a lone genius
Tip 4 Don’t go at it like a lone genius
Avoid tunnel vision, get more views on an issue
Find a common language
Make it OK to be vulnerable
Tip 5 Make deliberate decisions
Tip 5 Make deliberate decisions
Don’t shy away from making assumptions
Be aware & transparent about your decisions
Be accountable & measure your results
If you’ve done it all,
yet still fail ...
sometimes you just have to deal with sh*t,
If you’ve done it all,
yet still fail ...
... learn from it, move on and know that
when sh*t happens.
EVEN HEROS
HAVE BAD DAYS!
brought to you by
Jeanny Wang
@perhapstoopink (Twitter)
@jeannywang (LinkedIn)
SANE
Thanktheinterweb&ccformostoftheimages*
- schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/
- Owner unknown: http://i.imgur.com/9IGQgpW.jpg
- soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/
- Carl Kleiner: carlkleiner.com
- Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg
- perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/
- angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/
photostream/
- Keepcalm-o-matic.co.uk
*Disclaimer:Noonewasharmedincreatingthispresentation.Contactmeifyouwouldlikeyourimagestoberemoved.

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Designing for uncertainty

  • 1. DESIGNING FOR UNCERTAINTY TIPS & TRICKS OF THE TRADE JeannyWang @GGMTech Day 2013
  • 2. How to keep sane, the only sure thing you have? when uncertainty is
  • 3. Tip 1 Be relentless with your whys?
  • 4. Make asking questions a part of your culture Ask to understand & inquire, not to insult Channel your 3 yr old nephew Tip 1 Be relentless with your whys?
  • 5. Tip 2 Think in terms of behavior
  • 6. Tip 2 Think in terms of behavior Practice agnostic design Make behavioral paths & patterns your anchor Try BDD, User Flow & Service Blueprint
  • 7. Tip 3 Learn to divide and conquer
  • 8. Tip 3 Learn to divide and conquer Shape your problem space Slice it into unique, meaningful packages Tackle one package at a time
  • 9. Tip 4 Don’t go at it like a lone genius
  • 10. Tip 4 Don’t go at it like a lone genius Avoid tunnel vision, get more views on an issue Find a common language Make it OK to be vulnerable
  • 11. Tip 5 Make deliberate decisions
  • 12. Tip 5 Make deliberate decisions Don’t shy away from making assumptions Be aware & transparent about your decisions Be accountable & measure your results
  • 13. If you’ve done it all, yet still fail ...
  • 14. sometimes you just have to deal with sh*t, If you’ve done it all, yet still fail ... ... learn from it, move on and know that when sh*t happens. EVEN HEROS HAVE BAD DAYS!
  • 15. brought to you by Jeanny Wang @perhapstoopink (Twitter) @jeannywang (LinkedIn) SANE
  • 16. Thanktheinterweb&ccformostoftheimages* - schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/ - Owner unknown: http://i.imgur.com/9IGQgpW.jpg - soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/ - Carl Kleiner: carlkleiner.com - Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg - perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/ - angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/ photostream/ - Keepcalm-o-matic.co.uk *Disclaimer:Noonewasharmedincreatingthispresentation.Contactmeifyouwouldlikeyourimagestoberemoved.