Prof. Ron Baecker
The Technologies for Aging Gracefully lab (TAGlab)
Department of Computer Science, University of Toronto
HCII Invited Course
Los Angeles, 4 August 2015
SXSW2013: Design for Aging, Your Future-SelfCarina Ngai
The stereotypical product image for seniors entails bigger buttons, bigger text, and bigger screens. When it comes to designing for the elderly, it is not necessary to dumb down technologies. In this talk, I'm taking a different perspective on aging: Rather than focusing on their disabilities such as loss of vision/hearing/memory, let's look into the rich dimensions of their lives, their surrounding communities, and discuss how design can contribute in this domain.
Let's move beyond usability, and introduce “Design for Aging” as a process of innovation. This presentation includes approach on design research, and my thoughts behind the emerging trends on aging. I've also included some discovery on the aging populations' inspirations, aspirations, values and challenges to their daily lives.
This talk plans to introduce you to "Inclusive Design", inspire you to take on different lenses, and offer plenty of design opportunities in the domain of aging.
Designing for Older Adults: Usability Considerations for Real UsersKate Finn
Presentation given at Stanford University's Design Seminar, January 10, 2014.
Video at: http://myvideos.stanford.edu/player/slplayer.aspx?coll=9b820963-686d-43d6-b351-a93015476a3b&s=true
Introducing iPads to Older Adults (ASA/AIA 2014)Kate Finn
Presented at American Society on Aging's "Aging in America" conference, 2014. Includes:
- Potential benefits of older adults using internet (in this case, iPads)
- Examples of existing programs to teach iPads to older adults
- Accessibility options particularly valuable to this population
- Decisions that need to be made about different program-related issues
- Differences between older and younger users
- Our recommendations for effective programs
- Resources
How to Make Sure Your Website Is Usable (ASA/AIA 2014)Kate Finn
Presented on March 11, 2014 at Aging Society of America's "Aging in America" conference in San Diego. Poor usability affects almost everyone, but affects Older Adults (OAs) more severely, more frequently. We discuss age-related changes and characteristics (visual, auditory, motor, cognitive, affective/attitudinal), and show examples of how these changes impact the user's experience. We recommend guidelines to follow for maximizing the usability of the web or app experience, along with examples of what to do and what to avoid doing.
Website Design for Senior Citizens is a presentation given to a graduate class at University of Baltimore which looks at design heuristics web developers and designers should consider when developing a website for seniors and the general population.
SXSW2013: Design for Aging, Your Future-SelfCarina Ngai
The stereotypical product image for seniors entails bigger buttons, bigger text, and bigger screens. When it comes to designing for the elderly, it is not necessary to dumb down technologies. In this talk, I'm taking a different perspective on aging: Rather than focusing on their disabilities such as loss of vision/hearing/memory, let's look into the rich dimensions of their lives, their surrounding communities, and discuss how design can contribute in this domain.
Let's move beyond usability, and introduce “Design for Aging” as a process of innovation. This presentation includes approach on design research, and my thoughts behind the emerging trends on aging. I've also included some discovery on the aging populations' inspirations, aspirations, values and challenges to their daily lives.
This talk plans to introduce you to "Inclusive Design", inspire you to take on different lenses, and offer plenty of design opportunities in the domain of aging.
Designing for Older Adults: Usability Considerations for Real UsersKate Finn
Presentation given at Stanford University's Design Seminar, January 10, 2014.
Video at: http://myvideos.stanford.edu/player/slplayer.aspx?coll=9b820963-686d-43d6-b351-a93015476a3b&s=true
Introducing iPads to Older Adults (ASA/AIA 2014)Kate Finn
Presented at American Society on Aging's "Aging in America" conference, 2014. Includes:
- Potential benefits of older adults using internet (in this case, iPads)
- Examples of existing programs to teach iPads to older adults
- Accessibility options particularly valuable to this population
- Decisions that need to be made about different program-related issues
- Differences between older and younger users
- Our recommendations for effective programs
- Resources
How to Make Sure Your Website Is Usable (ASA/AIA 2014)Kate Finn
Presented on March 11, 2014 at Aging Society of America's "Aging in America" conference in San Diego. Poor usability affects almost everyone, but affects Older Adults (OAs) more severely, more frequently. We discuss age-related changes and characteristics (visual, auditory, motor, cognitive, affective/attitudinal), and show examples of how these changes impact the user's experience. We recommend guidelines to follow for maximizing the usability of the web or app experience, along with examples of what to do and what to avoid doing.
Website Design for Senior Citizens is a presentation given to a graduate class at University of Baltimore which looks at design heuristics web developers and designers should consider when developing a website for seniors and the general population.
UCD15 Talk - Julie Kennedy & Lucy Scott - Designing for Our Future SelvesUCD UK Ltd
How do we design for the older generation? This group is often ignored in the development of new products, despite many over 55s having ample money and time to invest in the latest technologies
Learn what you need to consider in your research and design process to create usable products for older users. We will look at some of the cognitive and physical changes associated with aging and consider how these impact on use of products and technologies.
Technology can also be a huge enabler for older users – we will also look at some products in market or development which are helping elders stay independent and healthy for longer.
We’ll demonstrate all this with some real life examples from user research and end on a great video.
A Usability Study of Websites for Older Travelers, HCII 2013, Las Vegas NVKate Finn
Presentation of paper for the Human Computer Interface International 2013 Conference, Las Vegas, NV. Describes an exploratory usability study of 3 websites designed for older travelers, and outlines the difficulties 9 study participants had trying to complete tasks on the websites.
Ivana McConnell — Ethics, Software and Identity in the Age of Data (Turing Fe...Turing Fest
At its core, software is about people: how we interact, identify, and connect. Our relationship with it is personal, but the data defining that relationship is just...out there, often used against us by the technology which claims to solve our problems. Software is not neutral, because it is a reflection of the people creating it, often amplifying bias, prohibiting interaction, and violating privacy-- intentionally or otherwise. Consider this talk a primer on design ethics, what happens when we fail to have them, and the need for accountability and solid guidance when it comes to what we build.
LazyBytes Exhibition Public Talk, Parsons, New York, Oct 24, 2013David Carroll
The slides for the presentation by Nicolas Henchoz, director of EPFL+ECAL and David Carroll, director of MFA Design and Technology at Parsons The New School for Design on October 24, 2013 in conjunction with the opening exhibition at the Aronson Gallery at Parsons. LazyBytes is an exhibition of TV remote control concepts developed across workshops at EPFL+ECAL, the RCA, ENSCI-Les Ateliers, and PARSONS. The talk summarized the project objectives and outcomes with special attention paid to the concepts submitted from PARSONS.
Rethinking the television remote? The topic is a surprising one. Why focus on an object that has so little value in the home? What interest does it generate, beyond changing channels and controlling some functions? Paradoxically, the very act of posing these questions legitimates the topic. In brief: why would a chair, a vase, or a plate become an object loaded with value, emotion, and cultural history, while the remote control, situated at the heart of domestic activity in the living room, is generally devoid of meaning? Now that television is digital, this observation deserves even more investigation. The remote control is at the heart of our relationship to the world of digital media. The Lazy Bytes project and resulting conference are part of a research theme at the global EPFL + ECAL Lab that aims precisely to renew our relationship with digital technology. This relationship is subject to performance and competition: increasing the number of functions while reducing the cost. But this performance race, embodied by the almost infinite number of controls, excludes a large proportion of users, such as the elderly and those indifferent to mastering the technology. The television remote is also an icon of our physical relationship to the digital world; it accompanies us in our real world to enable us to act in the digital world. However, as an object, it has acquired neither status nor value. Lazy Bytes does not seek to replace the latest generation of the most sophisticated remote controls, but rather to offer an alternative – a new experience which renews our cultural relationship to the digital realm. Four top design schools responded to this challenge: ENSCI-Les Ateliers in Paris, the Royal College of Art (RCA) in London, Parsons The New School for Design in New York, and the ECAL/University of Art and Design Lausanne, a founding partner of the Laboratory. The Kudelski Group, a global leader in direct access television, has applied its skill and expertise to significantly increase the relevance of the work. Under the leadership of Thierry Dagaeff, designers confronted the reality on the ground with unbridled creativity. Finally, in response to the need to improve digital access, the Leenaards Foundation and the Loterie Romande provided crucial support to this project of extensive benefit to
society at large.
UX professionals have quickly become vital members of IT project and service design teams. However there are many instances they struggle to have the impact they should.
This brief presentations reviews the roles and responsibilities UX professionals have in teams, reviewing their power to influence others and create wonderful experiences for all.
The Changing Landscape of Web Users: How to Design for an Aging Population - ...UXPA International
Seniors are one of the fastest growing segments accessing the web, and yet, they are often ignored when websites are designed.
In our talk, we will explain why including seniors as part of use cases should be a priority. We will also explore who these older users are, what their behavior patterns are, how they access the web, what their physical limitations are, and how those should affect your design decisions. We will be presenting data gathered from published studies, quantitative and qualitative studies we conducted in-house, and sharing best practices. As part of the presentation we will also share a case study of how we built a world-class ecommerce tools aimed at Seniors: our epic fails and big wins and what we learned in the process.
We were so lucky to have the opportunity to attend the UX Summit at Chicago with speakers from Disney, NASA, Google, Amazon, and more. Check the Agenda http://bit.ly/UXSummitAgenda
We want to share this great experience, some of the Insights we learn during the event, and our favorite Quotes! Enjoy!
UCD15 Talk - Julie Kennedy & Lucy Scott - Designing for Our Future SelvesUCD UK Ltd
How do we design for the older generation? This group is often ignored in the development of new products, despite many over 55s having ample money and time to invest in the latest technologies
Learn what you need to consider in your research and design process to create usable products for older users. We will look at some of the cognitive and physical changes associated with aging and consider how these impact on use of products and technologies.
Technology can also be a huge enabler for older users – we will also look at some products in market or development which are helping elders stay independent and healthy for longer.
We’ll demonstrate all this with some real life examples from user research and end on a great video.
A Usability Study of Websites for Older Travelers, HCII 2013, Las Vegas NVKate Finn
Presentation of paper for the Human Computer Interface International 2013 Conference, Las Vegas, NV. Describes an exploratory usability study of 3 websites designed for older travelers, and outlines the difficulties 9 study participants had trying to complete tasks on the websites.
Ivana McConnell — Ethics, Software and Identity in the Age of Data (Turing Fe...Turing Fest
At its core, software is about people: how we interact, identify, and connect. Our relationship with it is personal, but the data defining that relationship is just...out there, often used against us by the technology which claims to solve our problems. Software is not neutral, because it is a reflection of the people creating it, often amplifying bias, prohibiting interaction, and violating privacy-- intentionally or otherwise. Consider this talk a primer on design ethics, what happens when we fail to have them, and the need for accountability and solid guidance when it comes to what we build.
LazyBytes Exhibition Public Talk, Parsons, New York, Oct 24, 2013David Carroll
The slides for the presentation by Nicolas Henchoz, director of EPFL+ECAL and David Carroll, director of MFA Design and Technology at Parsons The New School for Design on October 24, 2013 in conjunction with the opening exhibition at the Aronson Gallery at Parsons. LazyBytes is an exhibition of TV remote control concepts developed across workshops at EPFL+ECAL, the RCA, ENSCI-Les Ateliers, and PARSONS. The talk summarized the project objectives and outcomes with special attention paid to the concepts submitted from PARSONS.
Rethinking the television remote? The topic is a surprising one. Why focus on an object that has so little value in the home? What interest does it generate, beyond changing channels and controlling some functions? Paradoxically, the very act of posing these questions legitimates the topic. In brief: why would a chair, a vase, or a plate become an object loaded with value, emotion, and cultural history, while the remote control, situated at the heart of domestic activity in the living room, is generally devoid of meaning? Now that television is digital, this observation deserves even more investigation. The remote control is at the heart of our relationship to the world of digital media. The Lazy Bytes project and resulting conference are part of a research theme at the global EPFL + ECAL Lab that aims precisely to renew our relationship with digital technology. This relationship is subject to performance and competition: increasing the number of functions while reducing the cost. But this performance race, embodied by the almost infinite number of controls, excludes a large proportion of users, such as the elderly and those indifferent to mastering the technology. The television remote is also an icon of our physical relationship to the digital world; it accompanies us in our real world to enable us to act in the digital world. However, as an object, it has acquired neither status nor value. Lazy Bytes does not seek to replace the latest generation of the most sophisticated remote controls, but rather to offer an alternative – a new experience which renews our cultural relationship to the digital realm. Four top design schools responded to this challenge: ENSCI-Les Ateliers in Paris, the Royal College of Art (RCA) in London, Parsons The New School for Design in New York, and the ECAL/University of Art and Design Lausanne, a founding partner of the Laboratory. The Kudelski Group, a global leader in direct access television, has applied its skill and expertise to significantly increase the relevance of the work. Under the leadership of Thierry Dagaeff, designers confronted the reality on the ground with unbridled creativity. Finally, in response to the need to improve digital access, the Leenaards Foundation and the Loterie Romande provided crucial support to this project of extensive benefit to
society at large.
UX professionals have quickly become vital members of IT project and service design teams. However there are many instances they struggle to have the impact they should.
This brief presentations reviews the roles and responsibilities UX professionals have in teams, reviewing their power to influence others and create wonderful experiences for all.
The Changing Landscape of Web Users: How to Design for an Aging Population - ...UXPA International
Seniors are one of the fastest growing segments accessing the web, and yet, they are often ignored when websites are designed.
In our talk, we will explain why including seniors as part of use cases should be a priority. We will also explore who these older users are, what their behavior patterns are, how they access the web, what their physical limitations are, and how those should affect your design decisions. We will be presenting data gathered from published studies, quantitative and qualitative studies we conducted in-house, and sharing best practices. As part of the presentation we will also share a case study of how we built a world-class ecommerce tools aimed at Seniors: our epic fails and big wins and what we learned in the process.
We were so lucky to have the opportunity to attend the UX Summit at Chicago with speakers from Disney, NASA, Google, Amazon, and more. Check the Agenda http://bit.ly/UXSummitAgenda
We want to share this great experience, some of the Insights we learn during the event, and our favorite Quotes! Enjoy!
Scienze e tecnologie nel governo delle trasformazioni Esercitazione sull'applicazione degli studi sui servizi ambientali nella pianificazione. In questa esercitazione si parlerà su come mappare e
valutare i servizi svolti dagli ecosistemi
EEA Mapping and assessing the condition of Europe's ecosystems & The Economics of Ecoservices and iosphere TEEB & Common International Classification of Ecosystem Services CICES.
A brief setting for developing your content marketing strategy for hotels. Delivered at the Hotel Marketing Conference 2016. These slides set the scene in terms of how customers have changed and how we need to identify our audience and develop engaging content to secure their loyalty.
IT-factory smart solutions and products for hotels based on indoor navigation and localization using beacons:
- Promotions and mobile coupons with complementary or additional services
- Virtual Desk with leading to rooms and other places, confirmation of arrival, booking online
- Ordering services onilne
- Interactive games: Let's meet at the hotel, Escape Room
- Schemes of movement - statistics and reports
More information and contact on our website: http://www.it-factory.pl/
CrikeyCon 2019: Mental Health and the InfoSec CommunitySimon Harvey
Presentation given at CrikeyCon 2019 (www.crikeycon.com) on Mental Health Awareness and the need to support each other better within the local Information Security community. Video to follow.
AISA BrisSec 2019: Mental Health and the InfoSec Community - We Need To TalkSimon Harvey
Presentation given at AISA's BrisSec 2019 (www.aisa.org.au) on Mental Health Awareness and the need to support each other better within the local Information Security community.
Being in a diverse environment allows one to distinguish the simi.docxrichardnorman90310
Being in a diverse environment allows one to distinguish the similarities and differences between oneself and others around them. Within the module overview, it stated, The United States was founded on principles of equality and opportunity for all citizens, but in practice, some groups of citizens have encountered different treatment, which has resulted in less-than-equal opportunities (Hobbs, 2015). In grade schools, most children without intellectual disabilities often see themselves as “normal” students. Students have questioned the inclusion of persons with disabilities in public schools, but should they not be given the same chance as others? We all are humans. However, some students do not understand diversity or how to accept some of the physical differences such as varying abilities. Because of that, students with learning disabilities may face many barriers because of discriminatory practices and beliefs (LDA0, 2020). It is important, not only for children but for adults, to understand and accept diversity in any form whether it is physical or social. Furthermore, diversity among people with varying abilities will be examined in depth through the four lenses of general education. We will explore the history of intellectual disabilities, some causes of intellectual disabilities how persons with disabilities differ in values and culture, and most of all how the disabilities affect the persons daily within society.
HISTORY
Many years ago, there was a stigma of persons with intellectual disabilities. People feared them and often mistreated them because they were different. They were called many names that belittled them and degraded them as humans. They were placed in centers secluded from the world. During the 19th century, institutions were developed, and influential people adopted the concept of care and education provisions for persons with intellectual disabilities. The idea of the institutions was not all great, yet it carried on to the 20th century. In 1966, there was a publication of a photograph album that was very dehumanizing, displaying intellectually handicapped and mentally ill persons in isolation. “They showed pictures of adults and children naked or dressed in inappropriate clothes of the cheapest quality; closed in isolated rooms without handles” (Zakrzewska-Manterys,2015). Years later Dr. Wolf Wolfensberger exposed the idea of Normalization. Dr. Wolfensberger’s Normalization principle concentrated on improvement within the lives of the people who were known as mentally retarded. Normalization began in Scandinavian countries but Wolfensberger decided to take on the principle and teach about it amongst the North American people. From the years 1945 until 1975 were called the “Golden Age”. This during the segregation police which fostered the acceptance, social integration, and inclusion of persons with disabilities (Zakrzewska-Manterys, 2015). Throughout time the services for intellectual disabilities have ch.
Passport to the World: An Intervention to DepressionHillary Green
Jo Dorhout, President of Virtual Interactive Families, presented at The University of Texas at Arlington Research Institute's Symposium on Biomedical Technologies
Presentation by Steve Maslin at Workplace Trends Conference 15 October 2014.
Steve is a Chartered Architect and Research Fellow at the Schumacher Institute for Sustainable Systems. He is also a member of the National Register of Access Consultants, BRE's Global Standing Panel of Experts, as well as serving on several British Standards Institute (BSI) committees.
How might environments prevent diverse people from doing good work? Steve takes a frank look at what a workplace’s physical and sensory environment could be saying about their brand by exploring employee/customer journeys. Does your workplace rely too much on trendy concepts that sound good but are in reality deterministic and disabling?
Steve will highlight the significance of how our minds differ - when it comes to processing sensory inputs - and how this could tell us something about how we might create environments that enable diverse people to do good work.
Find out more at http://www.mem-events.com/event-workplace-trends.php
By 2030 one-fifth of the U.S. population will be 65 or older. Older populations are "not what they used to be" and need not support the myths about old age. This powerpoint talks about the upside of growing older.
An Eden Project Field Guide to working with older peopleEdenProjectWebTeam
The UK has an ageing population. There are more people over 65 than there are people under 16.
What impact is this having on our communities? How does this affect community projects? This publications explains how older people can make a difference to your projects and how your projects can improve their lives.
This field guide was published by the Eden Project as part of its Big Lunch Extras programme. Find out more at www.biglunchextras.com
DRIVE 2017 | 25 October - Future Health - Robbert huijsmanCLICKNL
Context | A healthcare perspective on happy ageing
Never before this many people grew as old as at they do at this very moment and populations will continue to age. With this, a growing diversity in generations will arise as well as a growing diversity within the group of elderly people. What does 'happy ageing' mean to different people and what is necessary for them to succeed in it? Can we design future health in such a way that people are equipped to meet the challenges of growing older in a changing world? Either way, new collaborations between ageing people and their caregivers is necessary. How can the creative industry support in the process? Robbert Huijsman shares his experiences as professor Management & Organization of Elderly Care, the trends and developments he sees in the sector and the way creative companies can contribute.
At some time(s) all of us will lose control; feel anxiety, anger, exposure, vulnerability, threatened, stress, depression, uncertainty, be forgetful, or be of ‘two minds’ and so on. Our behaviors will most likely be modulated, and even strange in some way for some period. But all this is normal and a key component of our physiology of survival, and it is generally transient lasting minutes, hours, or at worst a day or two. When such conditions last for many day or weeks or become episodic, we label them mental illness.
The treatment of mental illness sufferers throughout history has not been a happy story spanning; the possession by spirits and demons, to incarceration, and institutionalization to become objects of fun, entertainment, derision, neglect, and disrespect. In the developed world a deal of progress and enlightenment (in terms of base understanding and treatment) has now been established, but there are still marked differences between the older and younger generations, sub-cultures, religions, and belief systems.
The medical profession has come a long way, and their understanding and science are still advancing, but expertise is in chronically short supply. And so there is a universal plight shared between physical and mental health with a gross shortage of skilled practitioners and physical facilities. In reality, this shortfall cannot be overcome by traditional health models - there are simply insufficient people available to be trained and qualified into all the health professions. Our only hope then; is to turn to new technologies with a progressive migration of patients from a ‘Do It all For Me’ (DIFM) to a ‘Do It For Yourself’ (DIY)_culture and expectation.
This DIFM to DIY transition is getting well established for the physical health sector, but it is still in its infancy for mental patients. Both sectors suffer the irrational/uneducated/unthinking/virulent detractors, but the reality is - we have a very limited number of choices - and we can only move within the framework of the possible. But: it is worth noting that the mental health sector is far more of a ‘minefield’ than the physical precursors. And so we should advance and experiment with great care and be sure to involve patients as a member of the team as opposed to being mere subjects and pseudo ‘lab rats’.
“tread softly, lest you step upon my dreams”
Stereotypes Simplify our Social World Greg DeShields.pptxGregory DeShields
Stereotypes are ingrained shortcuts in our minds, shaping our perceptions and interactions with the world around us. While they can simplify complex social landscapes, they often oversimplify and perpetuate harmful biases. This session delves into the psychology behind stereotypes, exploring how they form, their impact on individuals and societies, and strategies for challenging and dismantling them. Through interactive discussions and real-life examples, participants will gain insights into the nuances of stereotypes and develop critical thinking skills to navigate a more inclusive and empathetic world. Join us to unravel the layers of stereotypes and uncover pathways to genuine understanding and appreciation of diversity.
How technology is actually affecting your brain what we actually knowCharityComms
Sylwia Korsak, digital wellbeing consultant and social media community champion, OTR Bristol
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Similar to Designing for seniors hcii2015 slides (20)
How technology is actually affecting your brain what we actually know
Designing for seniors hcii2015 slides
1. 1
2015-07-10 Slide 1 of 60
Designing for Seniors
Prof. Ron Baecker
The Technologies for Aging Gracefully lab (TAGlab)
Department of Computer Science, University of Toronto
Thanks to many present and past members of the lab and
to our collaborators from across Canada and the U.S.
HCII Invited Course
Los Angeles, 4 August 2015
Research for the Journey through Life
! The Technologies for Aging Gracefully lab (TAGlab)
designs and develops tech to make seniors & families
“smarter, i.e., more capable, resourceful, independent
" Not … making machines “smarter” to “watch over” seniors
! Method … focus on needs
" Identify where technology could serve human needs
and enable greater inclusion in life and in society
" Envision, design, build, test, improve, & commercialize
solutions for conditions such as AD, MCI, stroke, MS,
vision loss … and for normally aging senior citizens
2. 2
2015-07-10
Identify real needs, then design and develop
! Diagnostic instruments that detect problems
! Prostheses that assist with or compensate for a loss
! Rehabilitative systems to strengthen or restore a facility
! Preventative interventions, e.g., to delay mental aging
! Ideally, technology interventions are informed by
medicine and the health sciences, and can in turn also
contribute to the development of such science
The Problem and The Opportunity
! The good news: we are living longer (U.N., 2012)
" 1950: 5% of world population is over 60
" 2013: 12%
" 2050: 21%
" 2100: 28%
" Years to enjoy family/friends, convey wisdom, reap rewards
! The bad news
" Alzheimer’s disease (AD), aphasia from stroke, Parkinson’s,
blindness, deafness, poor mobility, etc.
" Sensory, motor, cognitive challenges
" Isolation, loneliness, vulnerability, depression
! Can technology assist seniors? How?? … i.e.,
In response to what needs?
3. 3
2015-07-10
Advances in Assistive Technology
! Visual challenges # Display substitution, re-creation
" Screen readers, audio description, descriptive video, sonification
" Haptic displays
" Nuances: Acuity /= glaucoma /= macular degeneration
! Hearing challenges # Sound substitution, re-creation
" Captions, sign language
" Haptic displays, e.g., of music (Tactical Audio Displays)
! Mobility and wayfinding
" Location tracking, mobile guidance systems
" Obstacle avoidance, e.g, smart canes
" Transport systems, e.g., smart wheelchairs
! Great stuff! But … the most critical needs for seniors??
Maslow Hierarchy
of Human Needs
! Self-actualization
" Need for a cause, calling,
vocation, fulfillment
! Esteem
" Need to feel satisfied, self confident, valuable; to have
meaningful work and activities; to develop personally
! Love
" Love, affection, sense of belonging, family, friends
! Safety
" Feeling of safety, freedom from danger or perceived danger
! Physiological
" Oxygen, food, water, warmth, health, fitness, seeing, hearing,
mobility
4. 4
2015-07-10
Physiological Needs
! Seeking health information online
! Seeking health information via social media
! Keeping physically fit
! Maintaining a good diet
! Dealing with low vision
! Dealing with poor hearing
! Dealing with restricted mobility
! Facilitating breathing
2015-07-10
Safety Needs
! Avoiding falls
! Getting up and about every day
! Avoiding environmental obstacles
! Turning off the stove
! Avoiding medication errors
! Dealing with multiple chronic diseases
5. 5
2015-07-10
Love Needs
! Staying connected with friends
! Staying connected with family
! Reconnecting to distant family and lost friends
! Making new friends
! Continuing to participate in community
2015-07-10
Esteem Needs
! Being able to remember names
! Being able to speak
! Being able to read
! Remaining cognitively proficient
! Not forgetting where you have left an object
! Being able to write
! Being able to create something, e.g., music
6. 6
2015-07-10
Meaning in Life
! Understanding where you came from
! Telling your story, helping create your family’s history
! Thinking about and preparing for the end of life
! Giving something back
! Finding meaning in life
2015-07-10 Slide 12 of 60
Physiological Needs
! Seeking health information online
! Seeking health information via social media
! Keeping physically fit
! Maintaining a good diet
! Dealing with low vision
! Dealing with poor hearing
! Dealing with restricted mobility
! Facilitating breathing
8. 8
FitBit to Monitor Physical Activity for Health
2015-07-10
Seniors Keeping WiiFit (or Kinected)
2015-07-10
9. 9
2015-07-10
Questions For Discussion
! Do these technologies empower seniors?
! How do they change the way medicine is practiced?
! What is sufficient evidence for technology adoption?
2015-07-10 Slide 18 of 60
Safety Needs
! Avoiding falls
! Getting up and about every day
! Avoiding environmental obstacles
! Turning off the stove
! Avoiding medication errors
! Dealing with multiple chronic diseases
10. 10
Fall Detection (commercial products, Alex Mihailidis)
2015-07-10
Electricity/Water Flow Monitor (Shwetak Patel)
2015-07-10
11. 11
2015-07-10
Crowdsourcing for Safety (Jeff Bigham et al.)
! Large-scale information gathering
! Example 1: Improving public transit accessibility for
blind riders by crowdsourcing bus stop landmark
locations with Google Streetview
! Example 2: Answering visual questions with
conversational crowd assistants, e.g.,
" Do you see picnic tables across the parking lot?
" What temperature is my oven set to?
" Can you please tell me what this can is?
2015-07-10
Questions For Discussion
! Are there disciplines other than computer science
relevant to safety?
! Why is medication safety such a complex issue?
12. 12
2015-07-10 Slide 23 of 60
Love Needs
! Staying connected with friends, e.g., Facebook
! Staying connected with family
! Reconnecting to distant family and lost friends
! Making new friends
! Continuing to participate in community
The Problem
! A personal story
! Many individuals …
" Live alone, with little family and small social networks
" May have sensory and motor impairments
" May have little control over how they feel at a particular time
and when they are available for social contact
! Examples …
" Seniors living alone, in retirement homes, in long-term care
" People in long-term hospitalization, rehab, quarantine
" Individuals with chronic pain, MS, TBI, ALS
" People in hospice care
" 7/24 home-bound caregivers
13. 13
2015-07-10
Social Isolation and Loneliness
! 10 to 43% of community-dwelling older adults are
socially isolated (Nicholson, 2012)
! A cohort stury of 1,604 older adults in the U.S. shows
that 43% feel lonely (Perissinotto, Cenzer, &
Covinsky, 2012).
Consequences
! Health effects
" Depression, morbidity, stress, functional decline, death
(Edelbrock et al., 2001; Perissinotto et al., 2012; Steptoe et al., 2013)
" Health risks comparable to the dangers of smoking
cigarettes and obesity (Cornwell & Waite, 2009)
! Loneliness kills !!
" A recent 2010 meta-analysis of 148 studies reported
“50% increased likelihood of survival for participants with
stronger social relationships” (Holt-Lunstad, Smith, & Layton, 2010)
! Socio-economic burden for older adults, families,
social institutions, government, taxpayers
14. 14
Connecting Seniors …
Bringing, Keeping Families Together
! Synchronous video chat
" Skype, Google Hangouts, …
! Asynchronous messaging
" Conventional email software
" Modern messaging apps, e.g., WeChat, WhatsApp
! But we (TAGlab) thought we could do better …
the result we call “InTouch”
Field Studies, Prototype Technology
! Interview and diary studies with seniors
" Home dwellers in chronic pain
" Patients in complex continuing care hospitals
" People in retirement residences
" People in long-term care facilities
" Home health care patients
! First deployment: home dwellers in chronic pain
15. 15
Design Implications for InTouch
! Design appliances, not software or interfaces
! Leverage pictures of family
! Focus on asynchronous messaging
! Support multimedia messaging, no need to type
! Use iconic communication, not verbal
! …
! Currently, 4th version of the technology
InTouch
! Touch frame, & send ‘wave’ (‘hi there’, request for contact),
voice, photo, video messages; see messages from loved one
16. 16
First Mixed Methods Pilot Study
! 1 older adult living in a retirement community
(65+, F)
! 5 frail oldest old living in a long-term care
facility (average age = 87.2, 3 F and 2 M).
Preliminary Results
! High perceived usefulness of InTouch for their
interaction with relatives
! Reduced feelings of being ‘left out’
! Increased perceived levels of interaction with
relatives (e.g., grandchildren)
17. 17
Opportunities and Challenges
! Ergonomic and digital literacy challenges
! Need for social support and family buy-in
! Different kinds of adoption and use, varying social
and cultural expectations
! Christie Gardens, Circle of Care, other studies
! Opportunity: Supporting not just social goals, but
also health goals and practical goal, i.e., enabling
seniors to stay at home (famli.net Communications Inc.)
2015-07-10
Questions For Discussion
! How do the needs for love and for health interact?
! How do various stakeholders and actors contribute to
increasing the health and happiness of seniors?
! Please share your experiences with respect to this
area.
18. 18
2015-07-10 Slide 35 of 60
Esteem Needs
! Being able to remember names
! Being able to speak
! Being able to read
! Remaining cognitively proficient
! Not forgetting where you have left an object
! Being able to write
! Being able to create something, e.g., music
2015-07-10
Friend Forecaster
! Predict the names of individuals who you are
comparatively likely to meet in a location.
19. 19
2015-07-10
MyVoice Inc.
! Aid for word/phrase recall
and articulation
Accessible, Large-print, Listening and Talking
e-Book (ALLT e-book) for Reading
20. 20
39
ALLT
$ Accessible, Large print, Listening and Talking e-reader
$ Combats social isolation —
reading together
in the same place
at different times
Intelligent assistive recording & reading
$ Collaborative and assistive access to
critical information
Support older adults and their caregivers
40
Reading together
$ Audio e-book read in a familiar voice, recreating a
pleasant moment
Reading together “in the same place at different times”
$ Machine learning / speech recognition / interface design
Facilitates transparent recording for the caregiver or family
member reading to an older adult
Learning of reading speed
Automatic synchronization
Reduces playback/record
control buttons
21. 21
41
Collaborative information access
$ Support for assisting family
members and caregivers with
helping older adults process
critical information
Rich annotations
Interactive sticky notes
Multimedia (text, audio, video)
personal messages and reminders
Brain Training Exercises Are Believed to Aid
Cognitive Health and Delay Decline
! Can we slow down cognitive aging, and delay the onset
of Alzheimer s disease?
! A commercial frenzy ($250M in 2008 ==> up to $5B projected for 2015),
huge promise, but huge controversy
22. 22
Can We Slow Mental Aging?
! Evidence for brain plasticity in animal studies and
in rehab contexts suggests yes
! The concept of cognitive reserve (CR) suggests
that innate intelligence or aspects of life
experience like educational or occupational
attainments may supply reserve, in the form of a
set of skills or repertoires that allows some
people to cope with progressing AD pathology
better than others.
(Scarmeas and Stern, J. Clin. & Exp. Neuropsychology 25(5), 2003)
" But … these are impacts of life experience accumulated over the long-
term, over a lifetime
Controversy
! Many studies do not disentangle effects of recent
activities from those of lifelong activities
! Only a few studies evaluate medium-term impacts
" ACTIVE cognitive training for memory, reasoning, or speed of
processing (Ball et al.)
" Baycrest cognitive rehabilitation for memory, goal management, and
psychosocial skills (Winocur, et al.)
! Also, little evidence of transfer of training effects
from the game task to other tasks
! Thus we need more prospective research studies
" But they are very difficult and costly
23. 23
2015-07-10
Questions For Discussion
! Please share your experiences with respect to this area.
! What about “feeling OK with technology, i.e., not
helpless” as an esteem need for seniors?
! Will computer literacy and “mastery” go away as a
problem in a decade or two?
2015-07-10 Slide 46 of 60
Meaning in Life
! Understanding where you came from (ancestry.com)
! Telling your story, helping create your family’s history
! Thinking about and preparing for the end of life
! Giving something back
! Finding meaning in life
24. 24
Multimedia Biographies for AD
(Baecker and Marziali)
! Problem: Degenerative brain disease impacts
memory, executive functioning, identity
" Who you were fades from your memory and families memory
" Huge caregiver burden, enormous toll on families
! Possible users
" 400K Canadians with AD in 2010 ==> 750K in 2031
" 36M with dementia worldwide ==> 66M in 2030 (AD Int l.)
! Solution: Digital life histories to aid reminiscing
" For individuals with moderate or mild AD, or MCI
" To help the individual with AD AND the family to remember
and to re-experience, to connect and to feel close
" A practical production method to produce multimedia bios
Ms F (91, mid-stage AD)
25. 25
Ms Z (85, mid-stage AD) and daughter
Research Finding and Challenges
! Findings
" Participants enjoy the viewings
" Viewings enhance reminiscing
" Group viewing stimulates family conversation
" Repeated viewings help rekindle sense of identity
" Biographies provide joy & emotional support to family members
" Biography improves AD caregivers ability to understand and
empathize with the biographee
! Challenges
" Gathering media, incl. SenseCam, Glass, social media
" Leveraging family resources to help transform
memories and experiences into stories
26. 26
2015-07-10
Thanotosensitive Design (Mike Massimi)
! Ferguson et al., Technology in hospice, CSCW2014
! Massimi, Online bereavement support, CSCW2013
2015-07-10
Questions For Discussion
! Does technology distract us from the meaning of life,
e.g., perhaps we should read more books instead.
27. 27
Slide 53 of 60
Lessons Learned
! It s not just about memory or cognition, but about
identity and efficacy and self-worth
! It s not just for individuals, but for family,
community, caregivers, and clinicians
! The goal is not just prosthetics, but also
rehabilitation of health and preservation of health
! It’s highly multidisciplinary
" Computer science, neuropsychology, neurology, social work,
speech/language pathology, nursing, graphic design, …
! Observing and studying real use by real users in
real environments is the key to inspired design
2015-07-10 April 27, 2011 | Slide 54 of 52
Baecker Design Framework: Can Look
Systematically for Design Opportunities
! Goal
! Place in Maslow Hierarchy
! Cognitive/social process
! Users
! Other relevant stakeholders
! Use model, usage style
! Design method
! Technology
28. 28
2015-07-10
Discussion Example: InTouch
! Goal
! Place in Maslow Hierarchy
! Cognitive/social process
! Users
! Other relevant stakeholders
! Use model, usage style
! Design method
! Technology
2015-07-10
Research Challenge and Design Exercise
! Remembering important objects, finding lost objects
29. 29
2015-07-10
Research Challenge and Design Exercise
! Detecting signs that warn of possible falls
2015-07-10
Synthesis Lectures on Assistive, Rehabilitative,
& Health-Preserving Technologies (M&C)
30. 30
Empowering Seniors for Additional Years
of Contributions
2015-07-10
Thanks for your attention and contributions!!
! Email: ron@taglab.ca
! URL: http://taglab.utoronto.ca/
! Thanks to past students & collaborators
and to financial supporters
" Alzheimer s Association (+ Intel Corp.)
" Connaught Innovation Fund, University of Toronto
" Google Research
" GRAND Network of Centres of Excellence of Canada
" Microsoft Research
" MyVoice Inc.
" NSERC
" OCE+CC
" Revera Inc.