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Technology Trends Affecting Libraries


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Technology Trends Affecting Libraries

  1. 1. Technology Trends Affecting Libraries: Handling the Challenges Change Creates Nina Platt Colleague Connection 2008 April 2, 2008
  2. 2. Overview <ul><li>Intro </li></ul><ul><li>Briefly discuss Change Management (CM) </li></ul><ul><li>Introduce trends </li></ul><ul><li>Apply CM models to current trends </li></ul><ul><li>Summary </li></ul>
  3. 3. How I Came To Respect Change
  4. 4. John Kotter’sEight Stage Process of Creating Major Change Create urgency Anchor new approaches in culture Consolidate gains; produce more change Generate short term wins Empower broad based action Form vision and strategy Communicate the vision Broad-based coalition 2 5 4 1 3 6 7 8
  5. 5. The Psychology of Transition <ul><li>William Bridges, Managing Transitions </li></ul><ul><ul><li>Saying goodbye </li></ul></ul><ul><ul><li>Shifting into neutral </li></ul></ul><ul><ul><li>Moving Forward </li></ul></ul>
  6. 6. The Psychology of Transition Time Level of Management Ending Losing Letting Go The Neutral Zone The New Beginning
  7. 7. How to Help People in Transition <ul><li>Learn to describe the change and why it must happen, and do so succinctly </li></ul><ul><li>Be sure that the details of the change are planned carefully </li></ul><ul><li>Understand what is ending (and what is not) and for who </li></ul><ul><li>Make sure that steps are taken to help people respectfully let go of the past </li></ul>William Bridges and Susan Mitchell Bridges, “ Leading Transition: A New Model for Change” Leader to Leader
  8. 8. How to Help People in Transition <ul><li>Create temporary solutions to the temporary problems and the high levels of uncertainty found in the neutral zone </li></ul><ul><li>Help people launch the new beginning by articulating the new attitudes and behaviors needed to make the change work </li></ul><ul><li>Help people through the neutral zone with communication (rather than simple information) that emphasizes connections with and concern for the followers </li></ul>Bridges Continued
  9. 9. The 4 P’s of Communication <ul><li>The Purpose : Why we have to do this The Picture : How the attainment of our goal will look and feel The Plan : How we get there, step by step The Part : What you can and must do to help us move forward (What do I have to do or what’s in it for me?) </li></ul>Bridges Continued
  10. 10. Technology Trends <ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>Social Networking </li></ul><ul><li>Enterprise Content Management </li></ul><ul><li>Gaming </li></ul>
  11. 11. Web 2.0
  12. 12. Web 2.0 <ul><li>Set of existing applications that together create new ways to collaborate, share knowledge, and more. </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Chat </li></ul></ul><ul><ul><li>Enterprise Search </li></ul></ul><ul><ul><li>Content Management </li></ul></ul><ul><ul><li>Tagging – Folksonomy vs Taxonomy </li></ul></ul>
  13. 13. Challenges with Web 2.0 <ul><li>Requires new knowledge sets </li></ul><ul><li>Value not seen by some </li></ul><ul><li>Hardware may not support the feature rich tools </li></ul><ul><li>Need to support existing paradigm while building on the new technology </li></ul><ul><li>IT may not provide the support needed within a Web 2.0 environment </li></ul>
  14. 14. Techniques for Managing Change affected by Web 2.0 <ul><li>Think about the Web 2.0 technologies you already have in place </li></ul><ul><li>Engage your community and staff in deciding how Web 2.0 will be implemented </li></ul><ul><li>Work with IT to help them understand the value of Web 2.0 technology </li></ul><ul><li>Take your time </li></ul><ul><li>Have a plan and monitor progress </li></ul>
  15. 15. Enterprise 2.0 <ul><li>Use of Web 2.0 within organizations </li></ul><ul><li>Implementation is similar regardless of library type with one exception. </li></ul><ul><ul><li>Libraries that are part of a larger enterprise need buy-in at a higher level </li></ul></ul><ul><li>Supports Knowledge Management </li></ul>
  16. 16. Enterprise 2.0 – SLATES <ul><li>Search – Better search engines that serve the enterprise </li></ul><ul><li>Links - Give users the power to add links </li></ul><ul><li>Authoring – Blogs & wikis </li></ul><ul><li>Tags - Folksonomy </li></ul><ul><li>Extensions – Categorization & pattern matching </li></ul><ul><li>Signals – Current awareness using RSS </li></ul><ul><ul><ul><ul><ul><li>Andrew McAfee </li></ul></ul></ul></ul></ul>
  17. 17. Challenges with Enterprise 2.0 <ul><li>Adopted and accepted more slowly than web 2.0 </li></ul><ul><li>Changes more central to daily workflow of individual </li></ul><ul><li>Needs buy-in at many levels and for different purposes </li></ul>
  18. 18. Techniques for Managing Change affected by Enterprise 2.0 <ul><li>Similar to Web 2.0 approach </li></ul><ul><li>Spend time developing a vision and building a coalition </li></ul><ul><li>Communicate the value through writing and speaking in as many venues or formats as possible </li></ul><ul><li>Like Web 2.0 tackle one project/change at a time </li></ul>
  19. 19. Social Networks <ul><li>Change and the transitions it creates is individual </li></ul><ul><li>But, Networks influence how individuals change including: </li></ul><ul><ul><li>How fast </li></ul></ul><ul><ul><li>How happily </li></ul></ul><ul><ul><li>How productively </li></ul></ul><ul><ul><li>How intelligently </li></ul></ul>
  20. 20. Techniques for Managing Change affected by Social Networks <ul><li>Create opportunities to develop relationships further within the group – especially if the network is newly formed </li></ul><ul><li>Build a training program for the networks </li></ul><ul><li>Develop a plan for managing knowledge </li></ul><ul><li>Use a social or professional network site to gain understanding </li></ul>
  21. 21. Enterprise Content Management (ECM) <ul><li>Merger of: </li></ul><ul><ul><li>Email management </li></ul></ul><ul><ul><li>Document management </li></ul></ul><ul><ul><li>Records management </li></ul></ul><ul><ul><li>Knowledge management </li></ul></ul>
  22. 22. Challenges with ECM <ul><li>Software still in development phase with some early entries: </li></ul><ul><ul><li>Interwoven </li></ul></ul><ul><ul><li>NetDocuments </li></ul></ul><ul><li>Requires a large investment in time and money </li></ul><ul><li>Requires change in workflow that some may resist </li></ul>
  23. 23. Techniques for Managing Change in ECM <ul><li>Consider building Portal functions that put content in context as a first step </li></ul><ul><li>Develop and implement a communication plan that outlines how you plan to connect with your patrons </li></ul><ul><li>Tell them what’s coming, tell them again when the change takes place, and tell then them what changed – offering your support </li></ul>
  24. 24. Gaming <ul><li>Games test our problem-solving skills; </li></ul><ul><li>Games are inclusive; </li></ul><ul><li>Games create community; </li></ul><ul><li>Games facilitate learning; </li></ul><ul><li>Games provide fields for practice of leadership and team skills; and </li></ul><ul><li>Games develop identity. </li></ul>Jenny Levine “Gaming and Libraries: Intersection of Services”
  25. 25. Challenges with Gaming <ul><li>May be a hard sell for some library boards or communities </li></ul><ul><li>May be difficult for some library staff members to accept </li></ul>
  26. 27. Techniques for Managing Change affected by Gaming <ul><li>Create a plan for communicating the benefits of a gaming program to stakeholders – this must come first </li></ul><ul><li>Suggest a test run to test value </li></ul><ul><li>If test is successful, involve different generations in planning </li></ul><ul><li>Document decisions, policies, procedures, etc. </li></ul>
  27. 28. The Library Staff & Change Management <ul><li>They face minute-by-minute and day-to-day changes. </li></ul><ul><li>They need to participate in planning for the future </li></ul><ul><li>They need support for their own transitions </li></ul><ul><li>They need to be able to both celebrate and mourn a change </li></ul><ul><li>They need to know how to help others as change happens </li></ul>
  28. 29. Summary <ul><li>Plan for change </li></ul><ul><ul><li>Project plan </li></ul></ul><ul><ul><li>Communication plan </li></ul></ul><ul><ul><li>Training plan </li></ul></ul><ul><li>Communicate from start to finish </li></ul><ul><li>Honor what’s ending and what’s beginning </li></ul><ul><li>Respect that we all go through transitions in different ways </li></ul>
  29. 30. Resources <ul><li>Kotter, Leading Change . Harvard Business School Press, 1996. </li></ul><ul><li>Nelson & Aaron, The Change Management Pocket Guide: Tools for Managing Change . Change Guides LLC, 2005. </li></ul><ul><li>Bridges & Bridges, &quot;Leading Transition: A New Model for Change,&quot; Leader to Leader Spring 2000, at </li></ul><ul><li>Dreyfuss, &quot;How to Understand and Manage Organizational Change and Its Effect on People,&quot; Gartner Research, 2005. </li></ul><ul><li>Levine, Jenny “Gaming and Libraries: Intersection of Services,” Library Technology News , April 2008 v.44, issue 3. </li></ul><ul><li>Lientz & Rea, Breakthrough IT Change Management: How to Get Enduring Change Results . Elsevier, 2004. </li></ul><ul><li>Cameron & Green, Making Sense of Change Management: A Complete Guide .  Kogan Page, 2003. </li></ul>