The document describes the process an expert takes when redesigning school lockers for a client. They begin by interviewing students to understand their needs, likes, and dislikes about the current lockers. The expert takes notes and looks for patterns to brainstorm new ideas. They create a prototype out of inexpensive materials like a shoe box to get feedback before building a costly final product. The process involves testing early prototypes, getting student feedback, and making refinements until a successful pilot test is completed and the client is happy with the new lockers.

2. Meet the client
Not so fast!
What do you want
your lockers to be
able to do? What
do you dislike
about your
current lockers?
What do you like
about them?
I want you to
redesign our
school lockers.
When can you
deliver them?
When can I
interview the
students who’ll be
using the new
lockers?
Going to the
Source…
Building to think…
Things I asked the kids:
Tell me all about your
lockers. Show me how
you use them. How do
you feel when you use
them? What’s tough
about using them?
What makes them
good? If you could wish
for anything in a
locker—what would it
be?
After doing a lot
of listening &
looking at my
notes to find
patterns, I
brainstorm
ideas. Then I
come up with a
prototype
Want an even better product? Get
a diverse team to help you as you
listen, brainstorm, and prototype!

3. Clients may find this
disturbing,
Rinse and
repeat…
I paid you money
and your
prototype’s
made from a
shoe box and
construction
paper?
A few more
prototypes and I
do a small pilot
test with test
lockers in one
hallway of the
school. It’s a
success—only
minor
modifications are
needed!
It’s ok!
Happy Client,
happy kids!
Do try this at home!
I’m getting
feedback from
the kids—
building fast, so I
can fail fast. They
like some of my
ideas, but not
others. Aren’t
you glad I didn’t
spend your
money on a
prototype that
doesn’t meet
your needs?
The final product
works great. We
were all part of
the design
process!