The document discusses the need for zero-touch management environments due to the emergence of technologies like 5G, IoT, and cloud computing that will result in unprecedented levels of deployment scale, operational complexity, and customer demand for rapid fulfillment. Current manual approaches to management will not work in these environments. The document outlines some key principles and characteristics of a zero-touch management approach, including self-configuration, self-optimization, modularity, and knowledge-driven closed-loop control. It provides an example architecture for a zero-touch management platform and discusses how such a platform could help address next-generation network and service management needs through automation, feedback, and continuous improvement.

1. DESIGNImplications,ChallengesandPrinciplesof
Zero-TouchManagementEnvironments
Alex Vul
Software Defined Datacenter Solutions Group
Intel Corporation
Software Defined Datacenter Solution Group

2. 2
DatacenterNetworkSolutionsGroup
MOTIVATIONFORCHANGE
Theemergenceof5GandIOTusecases
50,000,000,000 connected things by 2020
Unprecedented levels of management complexity
Extreme deployment scale
On-demand inter-provider collaboration
CustomerTimeToValue
Near real-time fulfillment velocity
Ultra low response time
On-demand NaaS
TotalCostOfOwnership
CAPEX Reduction
OPEX Reduction

3. 3
DatacenterNetworkSolutionsGroup
CURRENTMANAGEMENTAPPROACHESMAYNOTWORK…
Human Intensive
Reactive
Centralized
Error Prone
Bespoke
Highly Coupled
Point-to-Point Integrations
NFValoneisnotenough!!!
Need to simplify and automate network and service management, and
eliminate human error

4. 4
DatacenterNetworkSolutionsGroup
IMPACTOFZERO-TOUCHMANAGEMENT
ASHIFTFROMH2MtoM2MOPerationaLMOdel
Day-to-day operational and administrative tasks are performed by
autonomous management functions with
little or no human involvement
Role of IT personnel shifts from hands-on actions to
action oversight
As trust in “autonomic replacements" develops, the level of
oversight diminishes

5. 5
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“TRUSTBUTVERIFY…”
Autonomy Level Degree Of Oversight
None Full
Low High
Med
0 4
1 3
2

6. 6
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ZeroTouchNetwork&ServicesManagement
KEYSYSTEMICQUALITIES
Functional Qualities
Self-Configuring
Self-Optimizing
Self-Healing
Self-Protecting
Self-Service
Operational Qualities
Tamper-Proof
Trusted
Predictable
Deterministic
Stoppable
On-Demand

7. 7
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Delivery
Feedback
ZERO-TOUCHMANAGEMENTSOFTWAREDeliveryModel
AshiftfromproductstoSOFTWAREcomponents
Zero-Touch
Environment
Zero-Touch
Environment
Zero-Touch
Environment
Zero-Touch
Environment
SLC
SLC
SLC
SLC
Service Provider
Deployments
Management Component
Vendor Ecosystem
SDLC
SDLC
SDLC
SDLC
SDLC
SDLC
SDLC
SDLC
SDLC
Marketplaces
MarketplacesComponent
Marketplaces
SDLC – Software Development Lifecycle
SLM – Software Lifecycle Management
Zero-touch management components are sourced from marketplaces
fed by an ecosystem of component vendors

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DatacenterNetworkSolutionsGroup
Smart
Devices
Radio Access
Technology
Access and
Edge
Network
Core
Network
Cloud
MM WAVE / LTE / NB-IOT / WIFI
NFV / SDN
END-TO-ENDArchitectureforZero-TouchAUtomation
ConsistencyISKey…

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DatacenterNetworkSolutionsGroup
ZERO-touchmanagementPLATFORMismodeldriven
Business Processes
Services
Applications
Platforms
Infrastructure
Resources
Facilities
Administrative Domain Models
Management
Services
NaaS
Services
Management Service
Resources
NaaS
Service Resources
manages
manages
consumesconsumes
Zero-Touch NaaS Management Domains

10. 10
DatacenterNetworkSolutionsGroup
ZERO-TOUCHMANAGEMENTPlatformISLifeCYCLECENTRIC
* - Derived from TMF & ETSI/MANO lifecycle
diagrams
Business Processes
Services
Applications
Platforms
Infrastructure
Resources
Facilities
Develop
Deliver
Onboard
Deploy
Use
Manage
Retire
Policies
&
Knowledge

11. 11
DatacenterNetworkSolutionsGroup
Zero-TOUCHMANAGEMENTPLATFORMISMODULAr
Need to provide a “plug-and-play”
pattern for software component
development and integration…
• Software FRU – a software “Field
Replaceable Unit”
• Has a well defined, normative
interfaces for control and
consumption
• Has an operational lifecycle
• Functionally stateless,
operationally statefull
• Supports in-service maintenance,
while preserving OLAs and SLAs
I
N
T
E
R
G
R
A
T
I
O
N
D
A
T
A
M
O
D
E
L
FRU
Interface
FRU
Adapter
A
P
I
A
P
I
A
P
I
A
P
I
FRU
Adapter
FRU
Adapter
FRU
Adapter
“Native” FRU
Implementation
Legacy Software
Component
Refactoring
I
N
T
E
G
R
A
T
I
O
N
B
A
C
K
P
L
A
N
E
Legacy Software
Component
Legacy Software
Component
Legacy Software
Component
Adaptation

12. 12
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ZERO-TOUCHMANAGEMENTPLATFORMISKNOWLEDGEDRIVEN
multi-level,SELF-OPTIMIZINGCLOSEDCONTROLLOOPs
EM
PA
Enforce PoliciesCollect Data
Gain Insight Define/Tune Policies
Policy&Knowledge
MANAGEMENT
P
E
A
M
Execute WorkflowsCollect Data
Gain Insight Define/Tune Workflows
Service
Management
PA
EM
Execute WorkflowsCollect Data
Gain Insight Define/Tune Workflows
infrastructure
Management
Knowledge Feedback Control Feedback
M – Monitor
A – Analyze
P – Plan
E – Execute

13. 13
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ZERO-TOUCHMANAGEMENTPLATFORMISFEEDBACKDRIVEN…
Development
Develop
Components
Deliver
Learn Analyze
policy
&
knowledge
MANAGEMENT
Enforce
Define/Tune
Policies
AnalyzeLearn
Orchestration
&
Operation
Execute
Define/Tune
Workflows
AnalyzeLearn
Knowledge Knowledge Knowledge
Continuosimprovement,continuousdelivery,continuousintegration

14. 14
DatacenterNetworkSolutionsGroup
ANEXAMPLEZERO-TOUCHMANAGEMENTPLATFORMARCHITECTURE
Physical CloudVirtual
Resource Interfaces
Control Interfaces
Provider API
Provider API
Governor
CORE
Orchestration
Services
Integration
Services Control Channels
Data ChannelsCommunication
Services
Knowledge
Services
Security
Services
Integration
Backplane
Historical Data
Operational Data
Configuration Data
Knowledge Base
API Gateway
API Broker
Resource
On-boarding
Resource
Instantiation
Resource
Assurance
Resource
Metering
Service
On-boarding
Service
Instantiation
Service
Assurance
Service
Billing
On-Boarding APIs Instantiation APIs Assurance APIs Billing/Metering APIsGovernance APIs
“Orchestration”
Functions
(LCM)
Service
Governance
Resource
Governance
…MonitorsMetersSensorsCollectorsAdvisorsControllersFactories
“Operator”
Functions
Factory API Control API Advisor API
Collector
API
Sensor API Meter API Monitor API …
change is coming…change is coming…

15. 15
DatacenterNetworkSolutionsGroup
InSummary…
Next-generation telecom technology advances bring about
environments with unprecedented level of deployment scale,
operational complexity, and velocity of fulfillment
Existing management approaches are not going to work
End-to-end zero-touch management has the characteristics
to address the next-generation network and service
management needs
ZT NSM 15

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NoticesandDisclaimers
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