Design-Driven Leadership: Transforming Organizations through Creative Thinking
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In an ever-evolving business landscape, the role of leadership is critical in navigating transformation and fostering innovation. This talk explores how applying design thinking principles can empower leaders to create meaningful change and drive organizational success. Key Topics Covered: 1. Introduction to Design-Driven Leadership - The concept of design-driven leadership and its importance in modern organizations - Personal journey from a senior designer at Amazon to a design director at Ford 2. Transforming Ford's Business Model - Ford’s transition from focusing solely on vehicle sales to enhancing the entire vehicle ownership experience - The role of digital product design in driving this transformation 3. The Double S-Curve Transformation Model - Understanding Ford’s existing business model and the new Model E - Navigating the "core of the transformation" and the challenges it presents 4. Applying Design Thinking to Personal and Professional Life - Using design thinking to manage personal transformations, such as becoming a new parent - Implementing the 60-day reset to reframe and tackle personal challenges 5. Adapting Design Tools for Leadership - Adapting subject matter expert (SME) interviews and other design research tools for leadership and alignment - Case studies of successful implementation of design-driven processes at Ford 6. Key Strategies for Design-Driven Leadership - Techniques for aligning teams and creating a unified vision - Leveraging creativity and empathy to solve complex problems and foster innovation - Practical examples of reframing problems and using iterative design processes to achieve positive outcomes
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- How continuous feedback and iterative design lead to better products
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Improving UX Research Quality with Cross-Department Collaboration
Collaboration across departments is essential to enhance the quality and impact of research outcomes. This talk offers practical strategies for leveraging cross-functional teams to achieve superior research quality.
Key Topics Covered:
1. Introduction to Cross-Department Collaboration
- Importance of collaboration in enhancing UX research quality
- Personal experiences and insights from a research operations manager
2. Building Effective Collaborative Structures
- Identifying and leveraging key roles within the organization (e.g., PMs, Devs, UX Researchers, Designers)
- Utilizing operations teams as the connective tissue to foster collaboration
3. Maximizing Research Impact
- Techniques for presenting research findings in an impactful way
- Importance of executive summaries and tailored presentations for different stakeholders
4. Following Through on Research
- Ensuring continuous follow-up on research to track its impact
- Strategies for confirming next steps and validating research outcomes
5. Breaking Down Research for Broader Application
- Concept of Atomic UX Research and its application
- Storing and managing research data in repositories for easy access and reuse
The UX of Automation by AJ King, Senior UX Researcher, Ocado
Automation is transforming industries by streamlining operations and reducing costs. However, the success of automated systems hinges not only on their functionality but also on the user experience (UX). This talk, "The UX of Automated Processes," delves into the intricate relationship between automation and UX, providing a comprehensive guide to designing intuitive and effective automated systems.
Key Topics Covered:
1. Introduction to Automated UX:
* Understanding the importance of UX in automated systems
* Real-world example: Robotic beer dispensers at a music festival
2. Step-by-Step Process for Enhancing Automated UX:
* Step 0: Identifying main workflows and happy paths
* Step 1: Conducting contextual inquiries to understand current user practices and edge cases
* Step 2: Prioritizing issues and solutions through collaborative ideation sessions
* Step 3: Prototyping and usability testing for both software and hardware
3. Prototyping and Testing:
* Methods for simulating automated processes
* Importance of user feedback in refining automated systems
4. Designing for Support Users:
* Crafting the experience for support personnel who manage edge cases
* Ensuring effective communication and issue prioritization for support users
We're Agile. So why haven't our outcomes improved?
After 20 years of agile, 90% of features still fail to deliver the expected value.
There is no such thing as user error, only bad design. The frameworks that companies have to try to adopt agile leave too much ambiguity on how to implement the supporting processes of funding, governance, alignment and more.
This talk explains why we have the ways of working we do and what we can do about it to improve.
Breaking Silos_The Shift from a Software Delivery to a Product Development Mi...
In this insightful discussion, Mihaela will introduce how Volkswagen Digital Solutions is taking steps towards a successful transition from software delivery to product delivery lifecycle, highlighting the challenges and the innovative tactics to break down traditional silos within the product teams as well as between “the business” and "IT". Learn how the Volkswagen Group established new delivery centers across Europe to foster interdisciplinary product teams, and the hurdles they overcame including stringent security, legal, and compliance boundaries, as well as people adaptation. Mihaela will share hands-on examples of their unique approach to get “the business on board", offering a glimpse into their working models and approaches on engagement and collaboration between the product teams and stakeholders. Discover how they faced resistance and fostered an inclusive process to move towards an efficient product delivery cycle. This talk is an exploration into digital transformation, with practical examples, offering key takeaways for those aiming to break silos and cultivate a collaborative environment within their organisations.
How Intercom built ‘Fin’, a GPT-4 powered chatbot_Fergal Reid_UXDX_EMEA_2023
Join Fergal as he shares how they developed ‘Fin’, a chatbot that actually solves up to 50% of support questions. This session will shed light on the product development process of Fin, the challenges encountered, and the opportunities it brought forth. The talk will encompass Intercom’s experiences and lessons learned from integrating large language models in a live production environment.
Leveling Up Design Maturity in a Large-Scale Organisation_ Daniel Heaslip_ U...
Dan Heaslip takes us through a brief journey of enhancing design maturity within Three's expansive design team . Learn about the unique challenges they face, the strategies they employ, and their vision for a cohesive and mature design future.
Continuous-Research_Mike Brown_UXDX_ EMEA_2023
Mike delves into Reed's ongoing and dynamic research program, which serves as the foundation for all product and design initiatives within the organisation. He shares how they enable continuous deep research by democratising user research in product teams and creating a regular cadence. This then allows the centralised UX research team to take on larger, more complex and strategic research initiatives. In this session you’ll learn how they’re:
Enabling constant research in product teams
Planning for agile processes
Demonstrating research value
Prioritising larger initiatives
Communicating research for highest impact
Through these strategies, Mike and his teams have successfully created an environment where innovation, based on deep user knowledge, is at the forefront.
Crafting Digital Products for Connected Appliances and Other Stories_ Alexis ...
In this talk you'll get a glimpse of the digital transformation journey Electrolux Group have embarked on. Discover the triumphs, setbacks and key milestones they have experienced along the way and learn about:
Working systematically: Explore the strategies employed to build mobile apps for multiple brands quickly, consistently and at scale, without fragmenting the user experience.
Building a dream team: Learn how Alexis structured a multi-disciplinary team of digital product designers, UX researchers and UX writers.
Transformational impact: Understand the effects of scaling up the company's digital transformation journey on design processes and practices in a hardware manufacturing environment.
Unlock the secrets to building a thriving digital products department, and transform your own company's traditional practices into digital innovation
Integrating AI _King's journey of Technology Transformation_Steven Collins_ U...
Join Steve Collins, CTO of King Games, creators of the globally popular game Candy Crush, as he shares insight into their current journey of embedding Artificial Intelligence into the fabric of their organisation. Steve will navigate through the challenges they have faced, the strategic choices made, and the innovative approaches undertaken. This talk offers a unique chance to gain firsthand knowledge of how a global gaming leader is embracing AI, and how these insights can be leveraged by other organisations seeking to harness the power of technology for their own growth and transformation. Whether you are a technology leader, or industry professional, you will find valuable lessons in this talk on how to successfully marry AI with the daily operations and strategic vision of a company.
Seamless UX: Invisible Transactions_Sudev Balakrishan_UXDX_EMEA_2023
Discover the fascinating journey undertaken by the world's largest payment processor as they delve into the intricate realm of product design that fuels global economies and orchestrates the seamless flow of currency across borders. This captivating exploration unravels the intricacies of crafting financial solutions that wield tremendous influence in shaping the economic landscape. Dive into the heart of innovation and design excellence as you gain insights into the strategies and methodologies employed by this industry titan to deliver cutting-edge payment technologies that power transactions worldwide. Join us on a thrilling voyage as we unveil the hidden mechanisms that drive the engine of the global financial ecosystem and redefine the way money moves across the international stage.
Roadmaps Unveiled_ Lessons from successes, failures and the crucial role of s...
Roadmaps are a way to communicate a product or organizational strategy in a meaningful way, both inside and outside the organization. However, their effectiveness is not always guaranteed, with ever-changing market conditions, client requests or executive pivots. Teresa will uncover the stories behind both remarkable successes and daunting failures, shedding light on the factors that influenced their outcomes at organizations of all sizes and the critical role of stakeholder buy-in and its impact on roadmap success. Through real-world examples and in-depth analysis, Teresa will navigate through the complexities of roadmaps, empowering you with valuable insights that can shape your own strategic navigation on a path to success.
Operational Evolution_ Harnessing Design for Internal Business Transformation...
In this enlightening session, Jose Manuel Villanueva delves deep into the world of business operations, shining a spotlight on the transformative power of design. Drawing from his rich tapestry of experiences at Thoughtworks, he unravels the vast potential that lies in seamlessly integrating design into day-to-day operations. Through an insightful case studie, José Manuel showcases how a design-centric approach can profoundly reshape and elevate internal processes, leading to increased efficiency, innovation, and holistic business growth. Join him on this captivating journey as he charts the course for the future of operational evolution.
Design Delivery Principles, Accelerating Product Delivery Outcomes in a Compl...
In today's fast-paced technological landscape, seamless collaboration between design and development teams is paramount. This forum delves into the challenges, best practices, and strategies that can enhance the workflow between designers and developers. Engage in thought-provoking discussions, share your experiences, and explore innovative solutions that can bridge the gap between ideation and implementation.
Innovation Without Adoption Is Meaningless_ Rhiannon White_ UXDX_ EMEA_2023
In today's fast-paced and competitive business landscape, innovation is often regarded as the key driver for success. Companies invest significant resources in developing groundbreaking products and services driven by the promise of revolutionizing their industries. However, without successful adoption, even the most innovative ideas can fall flat. Join Rhiannon as she explores the way she and her team bridge the gap between innovation and adoption, and discover how effective product marketing management can drive business success
Learning Balanced Leadership with Horses_Martina Hodges-Schell_ UXDX_ EMEA_2023
In the captivating session titled you'll delve into the unexpected and profound lessons on leadership drawn from the world of equine coaching. Horses, with their keen sensitivity to energy and dynamics, offer a unique lens through which we can understand the nuances of leading empowered and joyful teams. Martina explores the significance of supporting team members, consistently gauging motivation levels, and fostering deep connections. Furthermore, she underscores the importance of self-awareness, emphasizing how a leader's energy can significantly impact team dynamics. By bridging the world of equine wisdom with the challenges of modern leadership, this talk promises to equip attendees with transformative strategies for balanced and effective leadership.
An Unexpected Approach to Design: Uncovering Hidden Parallels With Writing St...
When designing complex systems, it's easy to become overwhelmed by the magnitude of the task and feel uncertain about the best approach.
Yet, the difficulty of designing a system that takes users on a seamless and meaningful journey might be similar to that of writing a story that takes an audience on a beautiful and memorable voyage.
In this talk, Raphael will introduce an unconventional approach to crafting complex experiences, drawing inspiration from the art of storytelling.
To illustrate this approach, he will share insights from two multi-year projects he's led: A sophisticated mass-data interpretation system for geoscientists, and an acclaimed musical which has won accolades for its innovative storytelling.
Join Raphael as he explores the parallels between designing complex systems and crafting compelling narratives. Discover how adopting a story-driven approach can unlock new possibilities and lead to remarkable outcomes in the realm of user experience design.
Embracing Uncertainty in Product Delivery_ Martin Reilly_ UXDX_ EMEA_2023
In the ever-evolving landscape of product development, uncertainty often looms large, presenting unique challenges for teams striving to deliver successful outcomes. Drawing on examples and practical insights from how the team at Toast work, Martin delves into the strategies and mindset required to tackle the design-to-build process when faced with limited information. By the end of this talk, attendees will be equipped with practical tools and strategies to confront uncertainty head-on, leading to innovative solutions and successful outcomes.
Embracing the unknown: Understanding the psychological barriers associated with uncertainty and adopting a mindset that embraces ambiguity as a creative force.
Designing with limited information: Strategies for developing robust design frameworks that can adapt to evolving requirements and changing landscapes.
Agile methodologies: Harnessing the power of iterative development and continuous feedback loops to adjust course and optimize product delivery in uncertain environments.
Risk management: Techniques for identifying and mitigating risks in the face of incomplete information, ensuring smoother project execution.
Collaboration and communication: Fostering effective cross-functional collaboration and transparent communication channels to align stakeholders and navigate uncertainty collectively.
Embracing Career Pivots, Navigating Change, and Building a Motivated Remote T...
In this captivating talk, Ryan shares his career journey, reflecting on key milestones that have shaped his professional trajectory. Ryan will share his entrepreneurial journey en route and will shed light on the challenges of navigating his way back into the design field after his entrepreneurial venture.
He highlights how these milestones have enabled him to make remarkable transformations for his team at Priceline; evolving from being one of the least engaged across the company to the most engaged for two consecutive years. By the end of his talk, Ryan leaves the audience with a fresh perspective on managing career transitions, emphasizing the importance of embracing new opportunities, leveraging past experiences, and maintaining adaptability
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We're Agile. So why haven't our outcomes improved?
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Operational Evolution_ Harnessing Design for Internal Business Transformation...
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Innovation Without Adoption Is Meaningless_ Rhiannon White_ UXDX_ EMEA_2023
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Learning Balanced Leadership with Horses_Martina Hodges-Schell_ UXDX_ EMEA_2023
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Consult the full report at https://www.oecd.org/digital/oecd-artificial-intelligence-review-of-germany-609808d6-en.htm
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While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
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HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
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Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
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Removing Uninteresting Bytes in Software Fuzzing
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In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
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