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Describe core competencies and their relationship to operations management. Please provide an
example for a manufacturing environment and a service environment.
Solution
core competency fullfills three key criteria:
A core competency can take various forms, including technical/subject matter know-how, a
reliable process and/or close relationships with customers and suppliers. It may also include
product development or culture, such as employee dedication, best Human Resource
Management (HRM), good market coverage, or kaizen or continuous improvement over time.
Core competencies are particular strengths relative to other organizations in the industry, which
provide the fundamental basis for the provision of added value. Core competencies reflect the
collective learning of an organization and involve coordinating diverse production skills and
integrating multiple streams of technologies. It includes communication, involvement, and a
deep commitment to working across organizational boundaries, such as improving cross-
functional teams within an organization to address boundaries and to overcome them. Few
companies are likely to build world leadership in more than five or six fundamental
competencies.
As an example of core competencies, Walt Disney World Parks and Resorts has three main core
competencies:
core competencies their relationship to operations management
Operations management is an area of management concerned with overseeing, designing, and
controlling the process of production and redesigning business operations in the production of
goods or services. It involves the responsibility of ensuring that business operations are efficient
in terms of using as few resources as needed, and effective in terms of meeting customer
requirements.
Core competencies are the collective learning in the organization, especially how to coordinate
diverse production skills and integrate multiple streams of technologies.It embodies an
organization
Describe core competencies and their relationship to operations manage.docx

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